“Really impressed with the service from this company. I looked all over the internet for bathroom wall lights - who knew there were so many?! They delivered promptly, very good looking dimmable lights. One of the lights had a globe cover that was damaged. I sent photos of the damage and they replaced it immediately without any hassles. Great service from Colin.”
“Very good service and lovely lights. Needed some lighting in a hurry as electricians were here. Rang the firm. Got a very helpful lady who arranged for the additional lighting to be put in the same packaging as ones we?d already ordered. They all came the next day. Incredibly well packaged and really good quality lights. Would highly recommend.”
“great lights etc, but what's the point of having express delivery on all orders if it takes you three days to put it in the post in the first place??”
“I bought over ?1000 worth of fittings. They were all Illuminati lights. Gorgeous modern style to suit my new home. Electrician booked. All ready to go. First wall light had a piece missing - nothing to support glass shade. Then of the four matching pendants for the hall - two had cool white lights and two had warm white lights (and they look very different.) Neither problem was actually down to Castlegatelights, but to their supplier. My contacts at Castlegatelights have been very helpful, but I have had to rebook the electrician and have more time out of the office to facilitate the refitting, delivery and collection of the 'problem light fittings. Speedy, friendly customer service from Castlegatelights when I contacted them about my complaint.”
“The lights that I ordered were as I expected and well packed. However delivery did not go well. The package was wrongly addressed and after three failed delivery attempts by DPD I gave in and made a 30 mile round trip to collect the items myself from DPD's depot.”
“Easy to view website. Fantastic customer service. Very fast delivery. Very well packaged. Elaine was very very helpful. In all easy quick and smooth. Will use again and would highly recommend.”
“Product was delivered as described. Small dirty mark on the fabric of the shade under the wrapper but this was easily wiped clean. Very good value for money. Would definitely use them again.”
“Very quick and reliable service. The product I ordered had to be returned/replaced due to a fault but again this was done quickly. Great customer service.”
“My second (and not my last) time of ordering with Castlegate.
Lovely lights on both occasions, and superb customer service - really helpful and incredibly prompt. I honestly cannot fault this company - and their prices are good too. I was so impressed with their service I even commented on it to them!”
