“Lights are perfect and arrived really quickly and well packaged. Excellent delivery service, I was very impressed especially with the text confirming the hour they would be dropped off.”
“Lovely lights, very similar to ones I'd seen in John Lewis but literally half the price. Great customer service too, I called to order them after 3pm and they arrived the next day.”
“A decent website and good service but the picture of the lights showed they were switched but the narrative said they were not. The fact that they were not switched meant they were not fit for my purpose so the order had to be returned - which cost me.”
“I can't recommend Castlegate highly enough! Called for advice on Monday and spoke to a very knowledgeable and helpful lady. I then called back later in the day to place an order for 3 lights and told that 2 weren't in stock but they could get them quite quickly. Received an email the next day to advise delivery would be on Wednesday - the lights arrived as promised, within a 1 hour time slot with free delivery. Fantastic service, £70 cheaper than a competitor, great staff and one very happy customer! Thank you.”
“Excellent customer service from start to finish, very impressive. I had to change my order because I ordered the wrong light and this was dealt with very efficiently. I'd paid through Amazon, which incidentally is such an easy way if you already have an Amazon Account, and I received the refund for the wrong light straight away. The lights were despatched the same day and there was email communication at every stage of delivery, even down to delivery time on the day. Thank you.”
“I found that there is so much choice. When I eventually made my order the delivery was very very quick and I had the choice to have the parcel left with a neighbour. There were follow up e mails confirming the driver and which neighbour the parcel had been left with. The packaging and protection of the light was excellent.”
“This is the second order I have placed and I have to say the service has been exceptional. There are regular updates and the products are excellent quality.
Thank you!”
“From the beginning I was informed of every detail. I sent an email asking to be contacted for delivery times, and the answer was almost immediate. The delivery company was also flawless. I can't recommend enough.”
“Being in charge of keeping our communal areas well lit I am regularly having to order replacement electric light bulbs dealing with Castlegate makes the process simple, stress free and efficient with the new bulbs arriving within days of ordering. I find both the young lady who answers the phone and Colin very polite and well versed to my needs.
Alan Woolf The Callanders Management Co Bushey Heath”
“Customer Service is excellent. I had to change the delivery address and your representative couldn't have been more helpful.
My items are wonderful. I absolutely love them and are perfect!”
