“Excellent customer service from start to finish, very impressive. I had to change my order because I ordered the wrong light and this was dealt with very efficiently. I'd paid through Amazon, which incidentally is such an easy way if you already have an Amazon Account, and I received the refund for the wrong light straight away. The lights were despatched the same day and there was email communication at every stage of delivery, even down to delivery time on the day. Thank you.”
“I found that there is so much choice. When I eventually made my order the delivery was very very quick and I had the choice to have the parcel left with a neighbour. There were follow up e mails confirming the driver and which neighbour the parcel had been left with. The packaging and protection of the light was excellent.”
“This is the second order I have placed and I have to say the service has been exceptional. There are regular updates and the products are excellent quality.
Thank you!”
“From the beginning I was informed of every detail. I sent an email asking to be contacted for delivery times, and the answer was almost immediate. The delivery company was also flawless. I can't recommend enough.”
“Being in charge of keeping our communal areas well lit I am regularly having to order replacement electric light bulbs dealing with Castlegate makes the process simple, stress free and efficient with the new bulbs arriving within days of ordering. I find both the young lady who answers the phone and Colin very polite and well versed to my needs.
Alan Woolf The Callanders Management Co Bushey Heath”
“Customer Service is excellent. I had to change the delivery address and your representative couldn't have been more helpful.
My items are wonderful. I absolutely love them and are perfect!”
“Excellent experience, quick delivery, super service. Constantly updated on progress of my order. Excellent wall lights, quality product and info. Highly recommended. Many thanks.”
“easy to use website made finding what we wanted easy. simple to order and I liked the way we had text and email from the company informing us of the delivery day and time. item well packaged and just as viewed on site.”
“Absolutely delighted with our new outdoor lights. We have been looking for lights that are a little bit different for quite a while and they certainly fit the bill. They should look really lovely when we have them fitted this coming Wednesday. We have had the old ones since moving into our house many years ago so can't wait to see them up on the walls. Will post photo when installed.
Many thanks for the prompt and safe delivery, Jessie Knight”
“The website was easy to use. The items were dispatched the day I placed the order and arrived the next day, within the one hour time slot we had been notified of. Packaging was good, so items arrived in perfect condition.
I was also really pleased that Castlegate is a participant with EasyGiving so my nominated charity received a donation as a result of my purchase.
So, "all good": would definitly use Castlegate Lights again”
