“Great team and customer service!
They dealt with my queries very quick.
Good quality and price. 100% recomended. Bought 2 pendant lights and were too large so got them replaced by smaller ones. Entire process was very smooth.”
“Excellent service. Very quick delivery and competitive price! This is the third time I've ordered from Castlegate Lights and they will be my first choice when I need more!”
“I ordered 4 bollard lights at 5pm, they came the next day at 1pm.
The speed of delivery was unbelievable.
The lights I bought are great quality and a very good price.”
“Good website, easy to order, and competitive prices. I received good communication regarding my order and delivery was quick. I will use this company again if I require any more lights, and recommend to anyone that requires new lighting.”
“Very bad customer service and impossible to get hold of through the phone. Bought quite a few new lights from other companies and had very good experiences, this company however was a nightmare. First light sent out didn't work properly, couldn't get hold of them through the phone so sent email saying I was buying another one as couldn't get through to them on the phone but that that one was faulty. They ignored my email and sent another one out which I had to tell them to cancel. I also had to chase them for a refund for the faulty one sent back. My second purchase arrived with the glass cracked. Paid twice the electrician to fit it and the company didn't seem to realy care about all the inconvenience caused. Have ended up with a cracked £216 light which will not last as it is quite a deep crack. Was ignored multiple times through email and when they eventually answer their customer service is appalling.”
We are very sorry to hear that you are displeased with the service you have received, please accept our apology.
Please contact us to discuss further at enquiries@castlegatelights.co.uk they will help you.
Regards, Customer Care Team
“Fantastic service - good communication and very quick delivery. Lights are exactly as pictured - it's always a gamble when purchasing things like this online, especially when the cost of returns is down to you, but I am very happy with my lights. Happy customer - thank you.”
