“Order placed on Wednesday, items detailed as ‘in stock’ and would be delivered within 1-2 working days. Delivery originally confirmed for Friday, yet didn’t arrive. Only 1 item turned up on the Saturday and still waiting on another 5 items. Had an electrician booked over the weekend to install the lights which I’m now going to have to rearrange. Not good service at all, if they cannot fulfill expected delivery dates they shouldn’t be advertising this on the website.”
“Terrible experience. Purchased two expensive ceiling lights where the images on the website showed that they came with the shades. It’s not until you scroll to the description it says fitting only. Received and so very disappointed. Customer service was poor to rectify so having to return both - what a waste of carbon energy in packing, delivery and returns. Suggest Castlegate lights get their website accurate, we are in 2024. Embarrassing.”
“Although I have not yet installed these lights in the garden i have tested them and they work perfectly.
They appear to be good quality and they look stunning. Castlegate Lights customer service team have been extremely helpful and they are based in the Uk and not some faraway location.
I would recommend these lights.”
“I bought 4 lights for the front of the house and they arrived the very next day. As soon as I took them out of the box they just looked high quality, I’m really happy with them. I ordered these lights over the phone and the person who processed the order was very helpful, friendly and professional. I will definitely be using Castlegate again.”
“Ordered a ceiling light, best price anywhere, it was dispatched within hours and delivered the next day. Easy website, with a great selection. Would highly recommend.”
“The lights were exactly what I wanted and they came super quick. They were the best price I could find for the same product. I’m super happy with them.”
“We received our lights very quickly, and were delighted with the professional and friendly service. We will highly recommend Castlegate to our friends.”
