“I order two lamps from Castlegate over two years ago and got brilliant service at the time. Last week one of the lamps broke and I contacted Castlegate to see what they could do for me. They went out of their way to contact the manufacturer to find out where I stood. Sadly my lamps were outside their guarantee but Castlegate offered to replace the Lamp for under half the original price. I intend to buy all my lighting from Castlegate in the future. A+”
“I purchased two different lights one online and one over telephone easy either way, unfortunately one was damaged when it arrived but this was soon sorted out very efficiently over the phone with a replacement arriving quickly and the damaged one taken back via courier, with a courtesy phone call in-between to keep me informed. The lady I spoke to at the office even remembered taking my order - I shall definitely be ordering from here again.”
“This is the 3rd time i've ordered from Castlegate and they are brilliant. I had an issue with one of my glass shades and they replaced it immediately. Highly recommend.”
“Was very impressed with the service we were given. Ordered light fitting on the Monday and it was delivered next day by midday and installed that afternoon excellent service.”
“I ordered a table lamp from their website. I had a problem with the online ordering system, but sent an email which was quickly responded to and a telephone call secured the order. The lamp arrived the next day. The courier service used to deliver - DPD - was also helpful and it easy to make an arrangement in advance so that I didn't have to wait in at home for the delivery to arrive.”
“Looking on the internet,contacted Castlegatelights,best prices etc,spoke with sales guy, Colin,very helpful,nothing to much trouble,rang back & ordered light fitting,3 days latter all arrived,with an one hour time slot,so did not have to stay in all day, not like other companies.Excellent service & product supplied.”
“I bought 2 lampshades because they looked the right colour and size, and were sufficiently inexpensive to take a risk on. I am absolutely delighted! They are a good quality, just as they appeared on the web, in fact better than I had hoped. Great value for money, delivered in double quick time and, whilst inexpensive, they are of very good quality. Definitely will buy from them again!”
“I bought 2 identical table lamps. The communication and deliver was great. Unfortunately one shade was faulty. On contacting Castlegate lights I received a prompt reply and a swap was arranged at a time convenient to me. I really cannot fault the service received. The items were very good and with a great price as an extra bonus. I will definitly use again.”
“Lights delivered quickly, included bulbs for same and will look fantastic in our newly decorated hall when installed on Monday! Have bought two other lanterns from a major store, despite being more expensive, no light bulbs included! Many thanks.”
“We ordered 2 wall lights to try out with a view to buying 5 more. The base of the first 2 delivered were different in colour. On speaking with Cheryl, she immediately contacted the manufacturer and within a very short period of time replacements lights were received. We were kept fully informed throughout how the order was progressing. The quality of the lights and the excellent customer service we received were outstanding and we wouldn't hesitate in recommending you. First class!!”
“I have chosen the wrong lights in two occasion, but this company, the staff members are absolutely brilliant. Professionals, helpful, and a pleasure to deal with!”
“I ordered 3 lights to go over my kitchen island, the website was easy to use and the price was better than other companies plus free delivery with a reputable courier with great communication regarding delivery, which makes a big difference. I did however have small issue with a couple of the glass shades being marked but a quick call to very friendly and helpful customer services and replacements were sent out asap. I wouldn't hesitate to use them again.”
“Arrived almost immediatley and excellently packed. Also best price. I would recommend Castlegatelights to those looking for the perfect light fitting.”
