Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 113,090 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 113,090 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought colour and black cartridges about three months ago. When my Kodak black cartridge ran out, I replaced it with one from your company. All my copies now come out without the black (more like a light grey) and some copies are coming out like negatives. Any help would be appreciated.”

Helpful Report

Posted 6 years ago

Dear Elaine, Thank you for your review and I am sorry to hear that you are having problems with the black cartridge supplied by us. We want all our customers to be totally satisfied with every part of our service and for that reason have a 100% no quibble guarantee on all our products. I will arrange for a member of our customer service team to contact you shorty. Kind Regards Louise Cartridge People

Posted 6 years ago

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Posted 6 years ago

“Ordered a "lookalike" cartridge. Big mistake, it soaks into the paper as if it was blotting paper. Wont be doing that again.”

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Posted 6 years ago

I am sorry that you have experienced a problem with the HP 301xl Compatible Black & Colour Ink Cartridges. We back all our products with our 100% 'No Quibble' Guarantee. We are very proud of our exceptionally high quality products, all of which have proven very low return rates. I see we have not had any correspondence regarding the problems you have experienced. A member of the team will contact you directly to assist you further.

Posted 6 years ago

“Product excellent and good value for money!”

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Posted 6 years ago

“Selling replacement cartridges, that are refills. Known to be unsuitable for printing photos. Total waste of time, resulting in having to buy a new printer. Honoured the money back, but still!!!”

Helpful Report

Posted 6 years ago

Dear Customer Thank you for your email. I am sorry that you had a problem with the toners we supplied. Unfortunately some printers do have very sensitive software which can prevent/hinder the use of a product which is not the manufacturers own. You would not be able to tell how sensitive the software is prior to trying a compatible toner, we offer to replace or refund and items which will not work correctly. I can confirm that your refund has been processed back onto the card the original payment came from. Please accept my apologies for the inconvenience caused to you on this occasion. Should you require any further assistance, please feel free to contact us. Kind Regards Marianne

Posted 6 years ago

“NOT IMPRESSED WITH MY LAST PURCHASE. OLOURS ARE NOT GOOD. VERY DISAPPOINTED”

Helpful Report

Posted 6 years ago

Dear Mr Brooks Thank you for your your review. I am sorry that you have had a problem with the cartridges we have supplied. One of our customer service team will contact you soon to help resolve this matter. Kind Regards Marianne

Posted 6 years ago

“Delivery delayed due to incorrect post code in system. Having corrected this directly I received another email telling me my details were incorrect when they weren't. Very confusing. So sorry but not a smooth experience. However all arrived ok and cartridges were good value.”

Helpful Report

Posted 6 years ago

Dear Yusuf Thank you for your review. The post code on the order was incorrect which was why there was a delay in you receiving your goods. The address details came your PayPal account, please ensure that this information is corrected to prevent any future delays. Should you require any further assistance, please feel free to contact me. Kind Regards Marianne

Posted 6 years ago

“Since I’m still waiting for your response to my earlier question about not having received my order my review can’t be anything but negative. As of this date 25 July 2018 at 19.30 hours the item I ordered still hasn’t arrived and you still haven’t explained why or where it is or when I’m likely to receive it. I must say one positive thing I’m happy I made this a trial run with only one cartridge ordered. Hopefully you will be able to prove your better than this experience.”

Helpful Report

Posted 6 years ago

Dear Customer Thank you for your review. I am unable to see any previous correspondence from yourself regarding this matter. I have checked your order and can see there is no house name or number on the address, just the street name. Can you please email our customer service team at customerservice@cartridgepeople.com and advise on the full correct address to enable Royal Mail to delivery your order. Kind Regards Marianne

Posted 6 years ago

“Cartridge People were fine but the post office in my area is awful. I missed their first delivery, arranged a redelivery and stayed in all day but they didn't come. I shall probably arrange delivery with another deliverer next time even if it costs a bit more.”

Helpful Report

Posted 6 years ago

Dear Mr Prager Thank you for your review. I am sorry that you did not receive good service from Royal Mail, they are usually very reliable. Please accept my apologies on their behalf. Kind Regards Marianne

Posted 6 years ago

“As a long-term customer of Cartridge People, I was always attracted to their "Compatible" range of inkjet cartridges due to entirely due to the much lower price, and value offered for them: However, over the last year or so, I began to experience problems with their reliability: I would fit a replacement 'compatible' cartridge, and 1/2 days later my Canon printer said ink has run out? If you phone customer services to complain, you receive the same story? Ah! remove cartridge, clean copper contacts with a damp tissue, allow it to "air-dry" for 24 hours: If not successful then phone us back: So much for their much quoted "No Quibble" guarantee!”

Helpful Report

Posted 6 years ago

Good Morning, I am terribly sorry to hear of the problems you have experienced using the cartridges purchased from ourselves. We do always like to try and resolve any issues over the phone if we can, however if we can't then you are covered by our no quibble guarantee. One of my customer service colleagues will be in contact with you soon to help resolve this issue with you. Again I apologise for any inconvenience caused. Kindest regards, Simon

Posted 6 years ago

“Your next day delivery promise took 3 days. Unacceptable in a busy business.”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for your review and I am terribly sorry to hear that your delivery did not arrive the next day. 98% of orders do arrive the next day although we cannot guarantee a next day delivery we do always try our best to get ordered delivered the next day. I apologise for any inconvenience caused. Kindest regards, Simon Bennett

Posted 6 years ago

“No advance delivery advised - only advised parcel was at a collect point only when checking an update on the situation. Will certainly consider using this company again in the future.”

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Posted 6 years ago

The order was on a next day delivery, the courier left the parcel at a local collection point as they advised no one was available to accept delivery. I apologise that delivery was not as expected and we hope that you will use us again in the future. Kind Regards, Sarah

Posted 6 years ago

“Black cartridge stopped working after 7 days”

Helpful Report

Posted 6 years ago

Good morning, I am terribly sorry to hear of the problems you have experienced using the Black Cartridge supplied by ourselves. We will be in contact with you shortly to hopefully resolve the problem for you. Should you require any further assistance please do not hesitate in contacting us. Thank you, Simon

Posted 6 years ago

“The compatible cartridges have good colour except this time the blue was a peculiar shade took a few tries before I got anything like blue it looks as if it had been put in a used magenta cartridge”

Helpful Report

Posted 6 years ago

Thank you for your review. We have not received any previous correspondence regarding this issue prior to the review - are you aware that Cartridge People offer a 100% no quibble guarantee on our products? I would like to try and resolve the problem for you but can you provide me with further information: Please confirm the make and model of your printer? I look forward to hearing from you. Kindest regards, Neil

Posted 6 years ago

“Good service but cartridge three years out of date, returned without any hastle;”

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Posted 6 years ago

I am terribly sorry you have had a poor experience with us. I can assure you this is not our usual standard. This is currently being investigated within our warehouse

Posted 6 years ago

“Items ordered 15th June. It is now the 1st July. Items not received yet so no review!”

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Posted 6 years ago

Good Morning, Thank you for your review and I am sorry to hear you have not yet received the order. I will be in contact with you shortly to hopefully try and resolve the problem for you. Kindest regards, Simon

Posted 6 years ago

“I have only copied a couple of things and the colours have run out already”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for your review and I am sorry to hear of the problems you have experienced using the cartridges from ourselves. I will send you an email to try and resolve the problem for you. Kindest regards, Simon

Posted 6 years ago

“Not very impressed. On opening the package and removing the yellow tape three out of the 5 cartridges just poured ink out of them. Covering my fingers, ruining my paperwork on my desk,my appointments calendar also my shirt. My hands look as if I have spent an hour in a tattoo studio. Not impressed :-(”

Helpful Report

Posted 7 years ago

Dear Sirs Thank you for your review. I am sorry that you have received cartridges that have leaked. One of the customer service team will contact you soon to help resolve this matter for you. Kind Regards Marianne

Posted 7 years ago

“Twice now I have ordered and twice here has been a delay in receiving cartridges. I ordered very early on Friday morning last for next day delivery,. Saturday I assume is a working day. I am old my order will not be with me until late today Monday I am without ink so cannot fully function today I will be seeking another source of supply in future Colin Banks”

Helpful Report

Posted 7 years ago

Thank you for your review. I see the goods you have purchased are on a standard delivery not a next day service. Deliveries usually arrive with within 3-4 days, from the dispatch date. However, our website states that Deliveries can take between 2 - 7 business days. We do rely on the postal service to deliver as soon as possible. https://www.cartridgepeople.com/info/delivery-information

Posted 7 years ago

“Cartridges took 2 weeks to arrive. Poorly packaged and subsequently arrived all bashed around. Furthermore, my email enquiring about long delivery time remains unanswered. Won't be ordering from the Cartridge People again.”

Helpful Report

Posted 7 years ago

I am terribly sorry to read you have had a poor experience with us. We did reply to your email on the 11/06/2018 @ 16:30:28 - not sure why it was not received. I will pass your feedback onto our warehouse manager regarding the packaging. We use Royal Mail, as they successfully deliver billions of items a year to millions of addresses. In the majority of cases items are delivered, within their estimated time frame. However, on occasion parcels can get delayed or misplaced, therefore arriving late. Again please accept my apologies this is not the usual standard of service that we offer. It would would like to discuss this further please contact us directly.

Posted 7 years ago

Cartridge People is rated 4.8 based on 113,090 reviews