Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.77

4.8 Rating 115,280 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 115,280 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not really your fault as they worked in the past just unfortunately they didn't work this time”

Helpful Report

Posted 7 years ago

“Service very quick, well packaged however my printer still tells me ink is low after loading cartridges.”

Helpful Report

Posted 7 years ago

Thanks for the review As you are experiencing problems with the inks please may I ask that you contact us directly : https://www.cartridgepeople.com/info/contact-us We offer full support and would like to assist you.

Posted 7 years ago

“Cartridges are fine now they’re in place ..... but 2 colours leaked badly on my husbands hands ( which are still stained!) and on the floor, which thankfully is laminate.”

Helpful Report

Posted 7 years ago

I am sorry to hear you have received leaking cartridges. Please carefully remove the cartridges from the printer immediately. Never place leaking or damaged cartridges into your printer. A member of the team will contact you directly.

Posted 7 years ago

“The google search i did listed the Samsung version of the cartridge I was after as the top result and advertised it as being available next day from Cartridge People. In trying to place the order on line I then discovered the actual Samsung one was not available next day delivery but the cartridge people one was. As I needed it urgently I ordered the cartridge people one advertised as being available next day. I placed the order and guess what it arrived two days later. A lot of marketing hype to reel you in to buy their own product and then they fail to deliver as promised.”

Helpful Report

Posted 7 years ago

Dear Mr Brocken Thank you for your review. I am sorry that your order took longer to reach you than anticipated. One of our customer service team will contact you shortly. Kind Regards Marianne

Posted 7 years ago

Dear Mr Brocken I have looked at your order and can see that you did order in good time for despatch the same day. There seems to have been a delay in the system transferring the order to the suppliers for despatch. Unfortunately, the suppliers received the order after they finished despatch for the day, which is why your order was not shipped until the day after ordering. I can only apologise for this. Should you require any further assistance, please feel free to contact me. Kind Regards Marianne

Posted 7 years ago

“Whilst the cartridges are fine, the delivery information and performance is unsatisfactory. The ordering system does not reveal that delivery can take up to 7 working days until after the order has been placed. Clearer information is required to avoid customers having to order elsewhere to meet urgent needs.”

Helpful Report

Posted 7 years ago

Dear Customer Thank you for your review. We do advise a 2-7 days delivery timescale as our goods are shipped from our warehouse via Royal Mail, though we do find most of our customers receive their orders within 2-4 days. We do give full delivery information on our website. Please see the link below. https://www.cartridgepeople.com/info/delivery-information Please accept my apologies if your order took longer to reach you than anticipated. Should you require any further assistance, please feel free to contact me. Kind Regards Marianne

Posted 7 years ago

“Have used Cartridge People in the past with no issues but on this occasion one of the cartridges I purchased that I have tried so far doesnt work”

Helpful Report

Posted 7 years ago

Dear Anonymous, Thank you for your review, a member of the customer service team will contact you shortly to resolve the issue. Kindest regards, Neil

Posted 7 years ago

“I ordered the brand online. Your sales man phoned and spent 10 mins telling me to switch to the generic. Explained generic ruined my previous printer but he kept on... brand arrived but was hassled by your staff😓”

Helpful Report

Posted 7 years ago

I am terribly sorry that you felt hassled. This is certainly not our intention. Your feedback has been passed over to our conversion manager.

Posted 7 years ago

“Fear that yet again cartridge (itself a replacement ) is US. But as is my wont am persevering in hope will get it to work. In meantime - as again is my wont - am paying local library for copying”

Helpful Report

Posted 7 years ago

Dear Richard Thank you for your review. I am sorry you are having problems with the cartridges we have supplied. One of our customer service team will contact you shortly to help resolve this matter. Kind Regards Marianne Cartridge People

Posted 7 years ago

“My packages arrived much sooner than expected so well done on that. Problem is, one package was unwrapped and the box was not sealed, meaning everybody could see what was inside and could easily help themselves to the contents, for which I paid just over £62.00, if they wanted to. I could not believe that the item even reached me in this state so the delivery company and their agent are to be commended for their honesty.”

Helpful Report

Posted 7 years ago

Dear Bert Thank you for your review. I am sorry that your package did not reach you completely sealed, though I am sure it was not initially despatched in this condition and has more than likely become opened during transit. Royal Mail do usually reseal packages if they see this. I will pass your comments on to the warehouse team for their perusal. Should you require any further assistance, please feel free to contact me. Kind Regards Marianne Cartridge People

Posted 7 years ago

“In my order one of the black cartridges the small circuit board was detached. Therefore the cartridge was unusable - the other black cartridge is fine. I contacted you by the "contact us" area of your website and received no reply, I completed an unfavourable review and was then contacted by telephone and was told the faulty cartridge would be replaced. That was over a week ago and still not received a replacement.”

Helpful Report

Posted 7 years ago

Dear Mr Stephens Thank you for your review. I am sorry that your replacement cartridge has not reached you, we would expect you to have received that by now as Thursday was the 7th working day after despatch. Please accept my apologies on behalf of Royal Mail for the non-delivery. I have arranged for another to be sent out in todays post, should the original replacement arrive, would you kindly let us know. I can confirm that an email confirming the resend was sent to you to ensure you have the correct email address for us as we had not had any correspondence from you prior to the review. Please accept my apologies for the inconvenience caused to you on this occasion. Should you require any further assistance, please feel free to contact me. Kind Regards, Marianne Customer Support

Posted 7 years ago

“Unfortunately my printer frequently jams & breaks down with the new print cartridge when I try to print double sided. This never happened when I used the previous 'genuine' Samsung cartridge.”

Helpful Report

Posted 7 years ago

I am sorry that you are experiencing problems. A member of the team will be in touch to assist you.

Posted 7 years ago

“the cartridge you sent did not function properly in our printer, it misses black print and has a very poor copy”

Helpful Report

Posted 7 years ago

I am sorry that you are experiencing problems. We offer full support and a 100% guarantee on all of our products. A member of the team has contacted you via email to assist you.

Posted 7 years ago

“The service is good/excellent as always, however, the PRICE has just shot up without any warning or justification far too far, I have not done any calculations but for my cartridges, the price has gone from £25 each to about £40+ overnight and that is on top of a 20% rise last year”

Helpful Report

Posted 7 years ago

Thank you for your review. Unfortunately prices for ink and toner cartridges have risen in recent months across the whole range. As we are unable to control the rises in prices we do try and remain competitive compared to other cartridge suppliers and the high street prices.

Posted 7 years ago

“Hi you are normally 100% when I’ve ordered in the past However I couldn’t get the black ink to work so tried second black and that didn’t work either so had to buy genuine Epson ink in the end.”

Helpful Report

Posted 7 years ago

Dear Mrs Holloway Thank you for your review. I am sorry that you have a problem with the cartridge we have supplied. One of our customer service team will contact you to help resolve this problem. Kind Regards Marianne Cartridge People

Posted 7 years ago

We back all our products with our 100% 'No Quibble' Guarantee. We are very proud of our exceptionally high quality products, all of which have proven very low return rates. I see we have not had any correspondence regarding the problems you have experienced. Do you still have the cartridges in question? We offer full customer support and would like to assist you. We have emailed you to assist you.

Posted 7 years ago

“I put in my printer make and your system took me to the relevant cartridges for the printer. Up front was an offer for Buying two packs. Great i clicked and was delivered a pack minus grey!! The pack was not for my printer - then had to waste time reordering the additional cartridges...”

Helpful Report

Posted 7 years ago

Dear Mr Allen Thank you for your review. We do sell multi packs of cartridges both with and without the grey cartridge along with single cartridges to suit our customers needs. Please see the link below for the cartridges we can supply for your printer. https://www.cartridgepeople.com/Canon/Pixma/Pixma-MG-7550-Ink-Cartridges I hope this helps Mairanne Cartridge People

Posted 7 years ago

I am sorry that you are experiencing problems. We offer full support and a 100% guarantee on all of our products. A member of the team has contacted you via email to assist you.

Posted 7 years ago

“Sadly on this occasikon the coloured cartridge ordered was useless due to the red component not working. Reported it to be told no further stocks available and refund would be made. Apology sent with voucher for discolunt on next purchase, but one wonders whether this particular cartridge had attracted other complaints. Suggest supplier be queried.”

Helpful Report

Posted 7 years ago

Dear Mrs Murdoch Thank you for your review. We do have a very low faulty return rate, and the brand of cartridge you purchased is usually very reliable and performs well. With any complaint or problem we encounter this is reported to the buying team who monitor the situation and discuss any issues with the manufacturer. I hope this helps Kind Regards Marianne Cartridge People

Posted 7 years ago

I am sorry to hear you had a problem with the AGFA canon colour ink cartridge. We currently do not have this stock available but do have the picture expert cartridge. All our products are manufactured to the highest standards, and sourced only from manufacturers with exacting standards, many holding ISO9000/9001/9002 quality and ISO 14001 environmental standards. Unfortunately, occasionally products slip through the net. I am sorry for any inconvenience.

Posted 7 years ago

“Watch out for their price promise, it doesn't apply to their own brand cartridges so unless you are buying your printer manufacturers cartridges there is no price promise.”

Helpful Report

Posted 7 years ago

Dear Mr Jackson Thank you for your review. I can see that you have contacted my colleague directly regarding this matter, and he has advised the terms of the price promise as stated on our website. Should you require any further assistance, please feel free to contact me. Kind Regards Marianne Cartridge People

Posted 7 years ago

Please see details of our price promise in the link below : https://www.cartridgepeople.com/info/price-promise

Posted 7 years ago

“Still waiting for the items”

Helpful Report

Posted 7 years ago

Dear Deborah, Order Number GB180328-LA2325873 Thank you for your review. I am sorry to hear you are still awaiting delivery of your order, it is very unusual for it to take this long. I can confirm that your order was dispatched from our warehouse, to the delivery address provided, on the 28/03/2018. Please accept my apologies on behalf of Royal Mail for the delay in your order. Although they’re usually very efficient they can, on rare occasions, take longer than the estimated 2-7 days as stated on our website. As 7 business days have passed please can you check with your local Sorting Office to see if they are holding anything there for you? It is worth noting that we find a high proportion of missing items are held at local sorting offices or are held by a neighbour or colleague. Royal Mail should leave a card indicating this, however there are times when these are misplaced or not left at all, so it is definitely worth checking. Compensation is limited to the value of goods lost, a replacement will be offered or refund as appropriate upon confirmation that you have checked that the goods are not at your local sorting office. Please accept my apologies for the inconvenience this may have caused you. Kind Regards, Melanie Cartridge People

Posted 7 years ago

“have used Cartridge people for several years with no problem but unfortunately, I find that cartridges currently supplied do not work with my printer, have ordered from another supplier and have no problem”

Helpful Report

Posted 7 years ago

Dear Alan Thank you for your review. I am sorry that you have had a problem with the cartridges that we have supplied. One of our customer service team will contact you shortly to help resolve this for you. Kind Regards Marianne Cartridge People

Posted 7 years ago

I am sorry that you have experienced a problem with HP 338 and 343 Compatible Cartridges ordered from ourselves. We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. In order to resolve the issue you have experienced, please would you call our Customer Service Team on 0203 001 0234 and quote your order number shown above. Alternatively please provide a preferred contact telephone number via email and convenient time, so one of our team can call you back.

Posted 7 years ago

“Black ink ok but colour not good,will not buy again”

Helpful Report

Posted 7 years ago

Dear Graham Thank you for your review. I am sorry that you have had a problem with the cartridge we have supplied. One of our customer service team will contact you shortly. Kind Regards Marianne

Posted 7 years ago

Cartridge People is rated 4.8 based on 115,280 reviews