Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.77

4.8 Rating 115,260 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 115,260 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Write Your review

Tell us how Cartridge People made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The cartridge only work for one A4 paper of print and my printer show up the sign of empty cartridge so I have to replace the new one it’s totally waste of money don’t recommend other”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for taking the time to leave a review. I am sorry to hear you have not had the volume of prints one would expect from your cartridge. A member of our Customer Service Team will be in touch shortly. Kindest regards, Davina Cartridge people

Posted 6 years ago

“Very prompt delivery but no I instruction about compatibility with Canon printer and did not send XL when ordered.”

Helpful Report

Posted 6 years ago

Dear Nigel, Thank you for your review. I see that we have attempted to assist you previously on 30th October 2018 by email. I have sent the emails to you again this afternoon if you would care to look at them and then come back to us with a response. Best Wishes, Stephen

Posted 6 years ago

“I thought the price included VAT which I can reclaim as I am VAT registered but the cartridge came from Switzerland and so no VAT was charged. This means that it cost me 20% more than I anticipated. I am not happy.”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you for your review. Your invoice shows that VAT has not been paid and the goods that you have ordered are imported by you from Switzerland. HMRC operates a scheme known as LVCR (low value consignment relief). This scheme provides an allowance, below which VAT is not payable. In this instance your order has fallen below this threshold. All our terms and conditions were approved by a leading VAT consultant who specialised in offshore Internet trading. If you require any further assistance please do not hesitate to contact us. Kindest Regards, Cartridge People

Posted 6 years ago

“I ordered couple of black 'generic' toner cartridges for my HP Laserjet M855 ( a high output SRA3 colour printer. At nearly £100 each they still work out at a quarter the cost of buying new HP ones, so I was hoping for something good! Arrived in 4 days (from a 3rd party supplier), in ill fitting boxes (not that it matters, but at nearly £100 each, times 2 ...). One didn't work at all, machine couldn't recognise it, second one worked, but produced a really 'blotchy' and mottled image. Remanufacture quality poor (they are just cut-up HP originals), toner quality extremely poor, packaging and presentation poor - definitely wouldn't re order. Money refunded after a bit of discussion, but my black imaging unit isn't now in the best of condition as a result. Don't touch - find a reliable toner supplier and do your own refilling - cost around £40 per cartridge for this machine, £160 complete set - against £1600 (eye watering) for HP OEM units.”

Helpful Report

Posted 6 years ago

Dear Michael, I am sorry to hear that you had issues with the products supplied by us. It is unusual, two receive two faulty units. Naturally as you are aware all our products come with a full guarantee. Kindest regards, Cartridge People.

Posted 6 years ago

“At the moment I am awaiting resolution with the order delivery. Someone random signed for the package and even though the business was open at the time of delivery. Hopefully this will be resolved quickly and I can revise this rating. Customer services are being helpful though which is why I'm not giving a 0.”

Helpful Report

Posted 6 years ago

Dear Emily, Thank you for your review and i am sorry that you have had problems with receiving the order, this is most unusual. I have looked at your order and can see that we are currently looking into this for you and will email you as soon as possible. Kind Regards Louise Cartridge People

Posted 6 years ago

Dear Emily, Thank you for your review. Looking at your order I can see that we have raised an investigation with the courier and we will keep you fully updated. Please be reassured that your order is being treated as a priority and is subject to regular reviews. Please do accept our apologies for any inconvenience caused and we will resolve the issue as swiftly as possible. Kindest Regards, Emily Cartridge People

Posted 6 years ago

“Great service - but very disappointed that the price has increased from £22 to £30 on a Black 62XL in 5 months. That's over 33% Have found priced at 17.25 elsewhere and all the other cartridges I need are cheaper too Can't recommend purely because of the price”

Helpful Report

Posted 6 years ago

We monitor our prices on a daily basis to ensure we offer our customers the best possible prices. In the unlikely event that you do find a product at a lower price through a UK based online retailer, we will refund 100% of the difference up to 30 days after your purchase. In the unlikely event you need to take us up on our Price Promise, simply email customerservice@cartridgepeople.com with the following details: Name and Telephone Number Order Number Product code of the item you found cheaper The website address of the product page on the competitor's website where the item is cheaper. Terms & Conditions The product offered by another online retailer must be exactly the same brand, model and specification that we are selling. Only applies to products that are in stock, sold online in the UK and have VAT included. Excludes items which are offered as part of; a clearance, special promotion or discount, including through a retailer specific voucher or volume purchase. As all of our prices are inclusive of delivery, the cost of the product + delivery from another online retailer must be cheaper than our delivery inclusive price to qualify. Excludes products where pricing has been specifically discounted through customer specific cookies. The price must be viewable when navigating directly to the retailer's website. Excludes products that are sold on marketplaces such as Amazon, eBay and Play.com

Posted 6 years ago

“Just ordered some original HP toner cartridges from this website. Although I specifically selected the option for no marketing communication, I get a call 5 minutes later from them, asking if I don't want to change my order and buy some third-party toner instead. I told the guy that his website already suggests third-party options whenever you add some original cartridges in the shopping basket, and if I already declined this offer twice it means that I'm not interested. He kept pressing about it, explaining that they have a larger margin on third-party toner. I asked him then why should I buy the third party ones from them, when there are plenty of cheaper options on Amazon, and all claim the same thing (exact original specification, full warranty). Why should I save only £100 and not £200? I'm now worried that they might not even have the original HP toners in stock, and all was a bait and switch manoeuvre. Not the best impression!”

Helpful Report

Posted 6 years ago

Dear Gabriel, Thank you for your review on the website. I have checked your order and the Original HP 203X Cartridges were dispatched to you as per your initial request. I have also ensured that you will not receive any further communication from our sales team, regarding the cheaper non-branded cartridges. Please accept my apologies for any confusion or inconvenience. Kind regards, Mike Cartridge People

Posted 6 years ago

“Although it came quickly the first cartridge didn't work and created ink all over my hands and now I am being bombarded with emails to write reviews so get it right guys”

Helpful Report

Posted 6 years ago

Dear Lloyd, Thank you for your review. I am sorry that you have experienced a problem with the Cartridges ordered from ourselves. We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. In order to resolve the issue you have experienced, I will arrange for an agent to call you. If you would like to speak to us in the meantime, please would you call our Customer Service Team on 0203 001 0234 and quote the order number shown above. Kindest Regards, Mike Cartridge People

Posted 6 years ago

“compatible cartridge H-302XL BK. not accepted by my HP 3630 printer cartridge was leaking on receipt. would not recommend picture expert cartridges.”

Helpful Report

Posted 6 years ago

Dear Alan, Thank you for your review. I am sorry to read that you are experiencing problems with the cartridges purchased from ourselves. We offer full customer support and would like to assist you. A member of our team will be in touch Shortly. Kindest Regards Becky

Posted 6 years ago

“15 no. couler cartidge is ok. Good. 14 no. Black cartridge is not working. Dose not print paper. Please tell me salution. Thanks.”

Helpful Report

Posted 6 years ago

Dear Rakesh, Thank you for your review and I am sorry that you are having problems with the cartridges supplied by us. We want our customers to be satisfied with every part of our service and for that reason we offer a 100% no quibble guarantee on all our products. I will arrange for a member of our customer service team to contact you shortly to try and resolve the problem you are having. Kind Regards Louise Cartridge People

Posted 6 years ago

“I was waiting for many days to get the cartridges, this disrupted my work as i usually use Amazon service getting the order the following day.”

Helpful Report

Posted 6 years ago

Dear Magda, Thank you for your review. A member of our customer service team has contacted you on the 14th October to try and resolve your issue, but as yet we have not received a reply. We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. In order to resolve the issue you have experienced, please would you call our Customer Service Team on 0203 001 0234 and quote your order number or alternatively, please email us at customerservice@cartridgepeople.com. Kind regards, Hannah

Posted 6 years ago

“black ink not accepted, promised replacement still waiting,now colour ink being rejected by printer money wasted service terrible”

Helpful Report

Posted 6 years ago

Dear Michael, Thank you for your review. I am sorry to read that you are experiencing problems. We offer full customer support and would like to assist you. A member of our team will be in touch Shortly. Kindest Regards Cartridge People

Posted 6 years ago

“I own an HP Photosmart 7520 and the 364 ink cartridges I received (branded Picture Expert Premium cartridges) are not recognised by the printer. The printer tells me they are missing, hence no ink level indicator. Delivery time was fine.”

Helpful Report

Posted 6 years ago

I am terribly sorry that you are experiencing problems. A member of the team will contact you directly to assist you Kindest Regards Nikki

Posted 6 years ago

“I ordered 2 sizes of glossy photo paper from Cartridge People: 13 x 18cm and A4. Both had a 2 for 1 offer on, which was a positive, and both claimed to be compatible with ALL inkjet printers. Beware! the 13 x 18 cm (7 x 5) paper will not feed through my HP Envy Photo 7134 printer, and therefore will not print. The A4 size does feed through and print, but I would describe the results as Ok, nothing more.”

Helpful Report

Posted 6 years ago

Dear Mr Howard Thank you for your review. I am sorry that you are not happy with the paper we have supplied. One of our customer service team will contact you shortly to help resolve this matter for you. Kind Regards Marianne

Posted 6 years ago

“First, my printer would not recognise the cartridge and when I finally got it to recognise it, it's printing out very light as if the ink cartridge wasn't full.”

Helpful Report

Posted 6 years ago

Dear Dawn, Thank you for your review. I am sorry that you have experienced a problem with the cartridges ordered from ourselves. We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. In order to resolve the issue you have experienced, a member of our customer service team will contact you shortly. Kind regards Hannah

Posted 6 years ago

“I had one black, and the colour cartridge for my HP printer. I wrongly thought that the price meant my black cartridge was the XL. The price is not competitive- especially since they then charged £7.99 for postage on two little cartridges. That wants sorting!”

Helpful Report

Posted 6 years ago

I apologise for any confusion regarding delivery charges. All of our prices include postage and delivery - the price on the website is the price you pay. We hold stock in multiple warehouses and utilise different delivery options, which helps us to ensure you receive your goods as quickly as possible. As your goods were dispatched from Switzerland we have to include a postage and handling charge on each packet. This is not an additional charge, it is included. The prices payable for goods as set out in the web site are, inclusive of applicable taxes and shipping/handling costs. Delivery is included for deliveries in the UK.

Posted 6 years ago

“PURCHASING THE CARTRIDGES WAS NOT THAT MUCH OF A PROBLEM BUT ACTUALLY GETTING THEM TO WORK PROVED TO BE A DISASTER. AFTER SPEAKING TO A NUMBER OF STAFF ASKING FOR HELP TO ACTUALLY GET THE LINK BETWEEN MY PC AND MY EPSON PRINTER TO WORK, WITHOUT SUCCESS, I FINALLY HAD TO ASK MY SON IN LAW TO HELP ME. HE IS AN IT CONSULTANT WITH MUCH EXPERIENCE. IN LESS THAN 5 MINUTES HE HAD SORTED OUT THE PROBLEM AND MY PRINTER IS WORKING PERFECTLY. SO PRODUCT IS FINE, THANK YOU, BUT STAFF ARE NOT SO GOOD AT RESOLVING CUSTOMER PROBLEMS. OR MAYBE THEY NEED TO CONVERSE IN PLAIN ENGLISH SO THAT THE CUSTOMER CAN EASILY FOLLOW THE INSTRUCTIONS THEY ARE GIVING. A CASE FOR RETRAINING PERHAPS1”

Helpful Report

Posted 6 years ago

Dear Mr Rowe, Thank you for your Review. I am very sorry to hear about the issues you have had with the cartridges purchased from ourselves. Our customer service team have attempted to help you as much as they can in this situation however I will certainly pass your comments onto the appropriate department. Please accept my apologies for any inconvenience this has caused. Kind Regards, Cartridge People

Posted 6 years ago

“When I visit Cartridge People to buy a printer cartridge I don’t expect you to share my personal preferences or information with other parties, or expect you to ask me to do so. I am making an online purchase, that is all. If I choose to visit a high street retailer, the last thing I expect is for someone to ask me at the door to share my personal information before entering the store or after making a purchase.”

Helpful Report

Posted 6 years ago

We may pass your information to our third party service providers for the purposes of completing tasks and providing services to you on our behalf (for example, processing payments and sending email communication). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not use it for their own direct marketing purposes. Please see details of our full privacy policy : https://www.cartridgepeople.com/Document/PrivacyPolicy

Posted 6 years ago

“Service very good. However, the cartridges did not fit correctly. Waste of time and money.”

Helpful Report

Posted 6 years ago

Dear Mr Huggins, Thank you for taking the time to leave a review. I am sorry you have experienced issues with the cartridges supplied by us. A member of our Customer Service Team will be in touch shortly. Kindest regards, Davina Cartridge People

Posted 6 years ago

“The last two orders I have received from you have both shown up on my computer after putting in new cartridges as low ink and I have had to order more I am away now till 25th September then when I get home I will have no alternative but to look for a new supplier, sorry”

Helpful Report

Posted 6 years ago

Dear Elaine, I am sorry to hear that you have experienced issues with the cartridges supplied by us, we do offer a 100% no quibble guarantee on all our products. A member of our customer service team will contact you to resolve this. Kind regards, Neil

Posted 6 years ago

Cartridge People is rated 4.8 based on 115,260 reviews