Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 113,090 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 113,090 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had one black, and the colour cartridge for my HP printer. I wrongly thought that the price meant my black cartridge was the XL. The price is not competitive- especially since they then charged £7.99 for postage on two little cartridges. That wants sorting!”

Helpful Report

Posted 6 years ago

I apologise for any confusion regarding delivery charges. All of our prices include postage and delivery - the price on the website is the price you pay. We hold stock in multiple warehouses and utilise different delivery options, which helps us to ensure you receive your goods as quickly as possible. As your goods were dispatched from Switzerland we have to include a postage and handling charge on each packet. This is not an additional charge, it is included. The prices payable for goods as set out in the web site are, inclusive of applicable taxes and shipping/handling costs. Delivery is included for deliveries in the UK.

Posted 6 years ago

“PURCHASING THE CARTRIDGES WAS NOT THAT MUCH OF A PROBLEM BUT ACTUALLY GETTING THEM TO WORK PROVED TO BE A DISASTER. AFTER SPEAKING TO A NUMBER OF STAFF ASKING FOR HELP TO ACTUALLY GET THE LINK BETWEEN MY PC AND MY EPSON PRINTER TO WORK, WITHOUT SUCCESS, I FINALLY HAD TO ASK MY SON IN LAW TO HELP ME. HE IS AN IT CONSULTANT WITH MUCH EXPERIENCE. IN LESS THAN 5 MINUTES HE HAD SORTED OUT THE PROBLEM AND MY PRINTER IS WORKING PERFECTLY. SO PRODUCT IS FINE, THANK YOU, BUT STAFF ARE NOT SO GOOD AT RESOLVING CUSTOMER PROBLEMS. OR MAYBE THEY NEED TO CONVERSE IN PLAIN ENGLISH SO THAT THE CUSTOMER CAN EASILY FOLLOW THE INSTRUCTIONS THEY ARE GIVING. A CASE FOR RETRAINING PERHAPS1”

Helpful Report

Posted 6 years ago

Dear Mr Rowe, Thank you for your Review. I am very sorry to hear about the issues you have had with the cartridges purchased from ourselves. Our customer service team have attempted to help you as much as they can in this situation however I will certainly pass your comments onto the appropriate department. Please accept my apologies for any inconvenience this has caused. Kind Regards, Cartridge People

Posted 6 years ago

“When I visit Cartridge People to buy a printer cartridge I don’t expect you to share my personal preferences or information with other parties, or expect you to ask me to do so. I am making an online purchase, that is all. If I choose to visit a high street retailer, the last thing I expect is for someone to ask me at the door to share my personal information before entering the store or after making a purchase.”

Helpful Report

Posted 6 years ago

We may pass your information to our third party service providers for the purposes of completing tasks and providing services to you on our behalf (for example, processing payments and sending email communication). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not use it for their own direct marketing purposes. Please see details of our full privacy policy : https://www.cartridgepeople.com/Document/PrivacyPolicy

Posted 6 years ago

“Service very good. However, the cartridges did not fit correctly. Waste of time and money.”

Helpful Report

Posted 6 years ago

Dear Mr Huggins, Thank you for taking the time to leave a review. I am sorry you have experienced issues with the cartridges supplied by us. A member of our Customer Service Team will be in touch shortly. Kindest regards, Davina Cartridge People

Posted 6 years ago

“The last two orders I have received from you have both shown up on my computer after putting in new cartridges as low ink and I have had to order more I am away now till 25th September then when I get home I will have no alternative but to look for a new supplier, sorry”

Helpful Report

Posted 6 years ago

Dear Elaine, I am sorry to hear that you have experienced issues with the cartridges supplied by us, we do offer a 100% no quibble guarantee on all our products. A member of our customer service team will contact you to resolve this. Kind regards, Neil

Posted 6 years ago

“I never received it as it automatically went to an old address from a few years ago. My new address is 15 Walford Road WN4 8PH Left a note at my old address and they haven’t got in touch so bit fed up cos need it for my studies.”

Helpful Report

Posted 6 years ago

Dear Katherine, Thank you for your review. I am sorry to read that you have experienced problems with your delivery. I have checked on the system and the address has defaulted as the delivery address on your pay pal account as this was the method of payment. To avoid it defaulted to the incorrect address again you will need to update your personal pay pal account yourself with your new address. In Regards to never receiving your order we would like to assist you. A member of our team will be in touch shortly. Kindest Regards Cartridge People

Posted 6 years ago

“Cartridge would not work in the printer checked I had removed the seal and read the instructions and tried again still did not work anyway bought one from the shops and it worked. John”

Helpful Report

Posted 6 years ago

Dear Alister, Thank you for your review. I am sorry to read that you are experiencing problems. We offer full customer support and would like to assist you. A member of our team will be in touch to assist you. Kindest Regards Cartridge People

Posted 6 years ago

“Too bad my package was delivered to 38 church rd and not to my address 28 church road!!!!!!!!”

Helpful Report

Posted 6 years ago

Dear Mr Holder, Thank you for your review. I am sorry to read that you experienced problems with the delivery of your items. We offer full customer support and would like to assist you. A member of our team will be in touch to assist you. Kindest Regards Becky

Posted 6 years ago

“I found your compatable cartridges were poor quality the colour one only printed five postcard size photos then ran out.i had to buy some replacement ones not happy at all”

Helpful Report

Posted 6 years ago

Dear Alec, Thank you for your review. I am very sorry to hear you have had an issue with the colour cartridge provided by ourselves. Page life provided for an ink cartridge is based on lab tests done following ISO standards. When these test are performed the same page is printed continuously on standard settings using standard A4 paper, unless it is specifically a photo cartridge where they may use alternative settings. Keep in mind, there are countless variables when using at home, including, but not limited to, cleanings, printer clean cycles, saturation, etc. The tests are based on 5% coverage of an A4 page. When you print at home you may print full letters, images, photos, therefore printing pages that cover 25%, 50% up to 100% of the page will drastically decrease this provided page yield. In regards to replacements you are covered for 2 years under our guarantee, our customer service team are happy to assist with any faulty cartridges. If you were to have a similar issue please contact us on 0203 001 0234 or by email customerservice@cartridgepeople.com. Please accept my apologies for any inconvenience this has caused. Kind Regard, Cartridge People

Posted 6 years ago

“Delivery takes too long, if I was a business I would be broke.”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you for your review. I am sorry to hear that the delivery timescale did not meet your expectations. At Cartridge People, we understand that timely delivery is extremely important to you and we want you to receive the very best service possible. We will therefore process your order to ensure that your goods are dispatched to you as soon as possible. Most of our items are dispatched and delivered within 2 - 4 working days. We ask that you allow 7 working days before you contact us if you have not received your items. We make every effort to dispatch orders on the day of receipt, if received before 12pm Monday-Friday. Please note that for items not advertised explicitly as Next Day we are unable to monitor the delivery of your items once they have been dispatched. The large majority of items arrive within the estimated delivery time but if you have not received your items in this time, don't worry as delays can occasionally occur. We hold stock in multiple warehouses and utilise different delivery options, which helps us to ensure you receive your goods as quickly as possible. We ensure the optimum method is chosen to enable speedy dispatch and transit by selecting the appropriate carrier and we may also opt to ship items in more than one parcel and from more than one warehouse. This helps us provide a prompt service, particularly for multi-item orders. We find this also helps you, our customer, as a smaller packet will usually fit through your letterbox, saving you a trip to your local sorting office or having to arrange re-delivery. I hope the above information is helpful. Kind regards, Mike Cartridge People

Posted 6 years ago

“It was not a good cartridge photo s were not good to much green never had this problem before”

Helpful Report

Posted 6 years ago

Dear Mr Hughes, Thank you for taking the time to leave a review. I am very sorry that the Cartridge we supplied is not giving the quality of prints you would expect. We do offer a 100% no quibble guarantee, a member of our Customer Service Team will be in touch shortly. Kindest regards, Davina Cartridge People

Posted 6 years ago

“cartridges did not work in my Epson printer”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for your review. I am sorry to hear the Cartridge supplied by us is not working in your printer. We do offer a 100% no quibble guarantee, a member of our Customer Services Team will be in touch shortly. Kindest regards, Davina Cartridge People

Posted 6 years ago

“Second time once put in printer it does not show up”

Helpful Report

Posted 6 years ago

Dear Elaine, Thank you for your review. I am sorry you are experiencing difficulties with the cartridge supplied by us. We do offer a 100% no quibble guarantee, a member of our Customer Service Team will be in touch shortly. Kindest regards, Davina Cartridge People

Posted 6 years ago

“I am sorry that the the compatable colour cartridge which was substituted on by the order by my agreement has only last a short time contrary to your advice by phone to change to that product”

Helpful Report

Posted 6 years ago

Dear Mr Forber, I am very sorry to hear that you have had an issue with the colour cartridge provided by ourselves. I can see on the order notes that we have now sent you some replacements. We do offer a full 100% no quibble guarantee on all our products so if you were to have any other issues regarding your order, please do not hesitate to contact us. Kind Regards Cartridge People

Posted 6 years ago

“Warning - the company will pester you for reviews and add you to mailing lists from which it is difficult to opt out.”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for your feedback. I am very sorry to hear that you are not happy with the promotional emails that we sent. You are able to opt out of these via clicking the unsubscribe link at the bottom of the emails. Pleased be advised that I have removed your email from our system; this can take 2-3 days to take effect. You can also change your marketing preferences in your account if you would like to receive any further offers from us. Please accept my apologies for any inconvenience caused. Kind Regards, Emily Cartridge People

Posted 6 years ago

“Wrong items sent.”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for your review. I can see that you have emailed customer service and the correct items have now been sent out to you. Please accept my apologies for any inconvenience caused to you. If you require any further assistance please do not hesitate to contact me. Kind Regards, Becky Customer Service

Posted 6 years ago

“I received two full packs of cartridges in good time thanks. Unfortunately one of the black ones was duff and wouldnt work so I changed it and it was ok. I contacted you about it but no reply so I sent another email without reply so as a last resort I'm having to appeal to you in this review. The other colours are fine by the way.”

Helpful Report

Posted 6 years ago

Dear Mark I am sorry that you have had problems with one of the black cartridges. We have replied to your email - 06/08/2018 15:15:51. It appears that our emails are not getting to you. As we do not have a phone number please either email a contact number or pop onto our live chat and we will be happy to assist you. Kindest Regards Nikki

Posted 6 years ago

“they do not work”

Helpful Report

Posted 6 years ago

I am sorry to hear you are having problems with the cartridges. We offer full support and a 100% no quibble guarantee. A member of the team will be in touch shortly.

Posted 6 years ago

“Cancelled in end as order never delivered. They did try to sell their own product to me after I had ordered which wasn't helpful. But my cancellation was dealt with efficiently.”

Helpful Report

Posted 6 years ago

Good Afternoon, Thank you for your review and I am sorry that you never received your order , Please accept my apologies on behalf of Royal Mail for not receiving it. Although they’re usually very efficient they can, on rare occasions, take longer than the estimated time. I have looked at your order and can see that you have now been refunded in full. Regarding the call you received regarding purchasing the compatible cartridge from you I will pass on your comments to the relevant department. Kind Regards Louise Cartridge People

Posted 6 years ago

“I am disappointed as most copies are poor. Words are missing and lines are broken I had hoped for better Perhaps good clean clear copies cannot be achieve OR can they? Don Whyatt”

Helpful Report

Posted 6 years ago

Dear Mr Whyatt, Thank you for your review and I am sorry that you are having problems with the cartridges supplied by us. We want all our customers to be satisfied with every part of their order and for that reason we have a no quibble guarantee on all our products. I will arrange for a member of our customer service team to contact you shortly to try and resolve the problem you are having. Kind Regards Louise Cartridge People

Posted 6 years ago

Cartridge People is rated 4.8 based on 113,090 reviews