Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.77

4.8 Rating 115,260 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 115,260 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The implication from the ad was that free delivery took place next day, in fact it was 3 working days”

Helpful Report

Posted 6 years ago

Dear John, I am sorry to hear that you are still waiting for your order to arrive. I have contacted you by email with some further information. If you could come back to me and let me know I would appreciate it. Best Wishes, Stephen

Posted 6 years ago

“I have placed the new cartridge in the printer , unfortunately the black ink is very pale it is more like a grey and not as clear as it should be..I have bought before and had no problem .”

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Posted 6 years ago

Thank you for your review. I am sorry that you have experienced a problem with the Ink Cartridge purchased from us . We back all our products with our 100% 'No Quibble' Guarantee. We are very proud of our exceptionally high quality products, all of which have proven very low return rates. I see we have not had any correspondence regarding the problems you have experienced. We offer full customer support and would like to assist you. A member of the team will contact you directly.

Posted 6 years ago

“Very disappointed that original HP cartridge did not qualify for cash back through Top Cash Back”

Helpful Report

Posted 6 years ago

Dear Adrian, Thank you for taking the time to leave a review. I am very sorry that the item purchased does not qualify for top cash back. We have responded to you on our Facebook page in regards to this issue. Topcashback states: HP Original Toner Cartridges: N/A Unfortunately no cashback is applicable on HP original toner cartridges and we can only apologise for this. Please accept my apologises for any inconvenience this has caused. If you do have any further issues please call our customer service team on 02030010234. Kindest Regards Cartridge People

Posted 6 years ago

“cartridge only half full!?”

Helpful Report

Posted 6 years ago

Dear Mr Buckenham, I am sorry to hear that you are having an issue with your cartridges. I can see that one of my colleagues has replied to your email on the 10/12/18, however we have not yet received a response. Could you please check your emails to see our advice and if we can be of any further assistance, please do not hesitate to reply. Kind regards Hannah

Posted 6 years ago

“Th cartridges came and whilst sealed they were not of an acceptable standard for printing - it was very faded as though they had dried out”

Helpful Report

Posted 6 years ago

Dear Customer Thank you for your review. I am sorry that you have had a problem with the cartridges we have supplied. One of our customer service team will contact you shortly to help resolve this matter for you. Kind Regards Marianne

Posted 6 years ago

“Always been pleased with the service and quality but this latest batch have been so difficult to install. Printer not recognising the cartridge, one of the yellow ones won’t work at all Really wishy washy colours Don’t think I’ll be getting any more off you”

Helpful Report

Posted 6 years ago

Dear Mr Blackmore, Thank you for your review. I am sorry to hear that you have had an issue with the cartridges supplied by us. A member of the customer service team will be contacting you to resolve the issues. Kind regards, Neil

Posted 6 years ago

“Not pleased this time. One cartridge was faulty and although response was helpful we landed up out of pocket having ordered a single replacement cartridge. Unable to cancel.”

Helpful Report

Posted 6 years ago

Dear Sandra, Thank you for taking the time to write a review. I am sorry to hear that you are unhappy with not being able to cancel a further order you have made. Unfortunately, once you place your order it is sent to the warehouse for processing, using the information that you have provided us with. Please be advised that we do have a 30 days returned policy for unwanted unopened products and I will get all of this information sent over to you. As a gesture of goodwill I will also provide a label. Please do accept my apologies for any inconvenience caused. Kindest Regards, Emily

Posted 6 years ago

“having been shown on your website that the cartridges I ordered would be operated by my printer, I found that they were too large and did not fit. I am giving them to my local charity shop”

Helpful Report

Posted 6 years ago

We have had no contact regarding the problems you have had. One of the team will be in contact soon to try and help resolve the issue. Kind Regards, Sarah

Posted 6 years ago

“Needed cartridges quickly but disappointed by long delivery time. Also contrary to being told that they would be repacked to fit through my letter box they didn't so I had to collect from the local PO depot.”

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Posted 6 years ago

Delivery times are 2 - 7 days, all goods are packed to try and make them letterbox sized so I apologise that this wasn't the case.

Posted 6 years ago

“Ordered two cartridges and they came about a week ago, I put them both in my printer, and used them once , now today, the printer is telling me there’s no ink left, is this normal, I’m very disappointed,”

Helpful Report

Posted 6 years ago

I am sorry to hear you have experienced issues with the goods. I have emailed you some advise to try. This usually resolves the problem you are having. If it doesn't please do let us know as goods come backed with a 100% guarantee. Kind Regards, Sarah

Posted 6 years ago

“The Cartridge Shown as Nearly empty when I fitted into my printer the day that I received It is now printed a total of 18 pages and showing as Ink has run out replace the cartridge code 1688 obviously this is totally Unacceptable”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave a review. I am sorry that you are having problems with the cartridges supplied by us. We would like to help you resolve this issue, a member of our Customer Service Team will be in touch shortly. Kindest Regards, Cartridge People

Posted 6 years ago

“been ok up to the last black and colour cartridges bought, instead of 400+ pages for both I got about 20 Pages out of them then they both run out, what a waste of £20 + pounds. this has happened before but it normally allows a few more pages than this, so based on this I have to put poor.”

Helpful Report

Posted 6 years ago

Dear Brian, Thank you for your review. I am sorry to hear that you are having an issue with your order. Looking at the order I can not see that you have contacted us in regards to the issues you are having. Please do contact us as we are always more than happy to assist. Please be advised that I have asked for a member of the team to contact you so we can offer assistance. Please do accept my apologies for any inconvenience caused. Kindest Regards, Emily

Posted 6 years ago

“Not happy with the ink replacement for the pink, as it states on your website that this will print out 220 pages with 2 pink ink cartridges. I managed to print 15 pages and it told me to replace the pink ink as it had gone already! I purposely brought from this site from all the good reviews. very disappointed”

Helpful Report

Posted 6 years ago

Dear Gail Thank you for your review. I am sorry that you have had a problem with the magenta cartridge we supplied. One of the customer service team will contact you soon to help resolve this matter for you. Kind Regards Marianne

Posted 6 years ago

“Said the cartridges where compatible with my printer.. but where not!!”

Helpful Report

Posted 6 years ago

Dear Jane, Thank you for taking the time to leave a review. I am sorry that you are having problems with the cartridges supplied by us. We would like to help you resolve this issue, a member of our Customer Service Team will be in touch shortly. Kindest Regards, Cartridge People

Posted 6 years ago

“Dear sirs I purchased my latest pack of cartridges on the 13th of this month. We have not used the printer to a great extent but already the window has come up saying ink low and need to renew. From previous experience I would have expected them to have lasted longer. Therefore I am doubtful of buying more from you. Douglas McCowan”

Helpful Report

Posted 6 years ago

“The ink ran out within 3 weeks. I am very surprised and we have not been doing any excessive printing.”

Helpful Report

Posted 6 years ago

Dear Nick, Thank you for your review. I'm sorry to hear that you have experienced some issues with the cartridges supplied by us. We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. A member of the customer service team will contact you shortly. Kindest regards, Hannah

Posted 6 years ago

“Order arrived in good time. Unfortunately the Epson compatible cartridges are not accepted by my printer and will have to buy genuine cartridges. Waste of money.”

Helpful Report

Posted 6 years ago

Dear Ms Baker Thank you foryour review. I am sorry that you have had a problem with the cartridges we have supplied. On of our customer service team will contact you shortly to help resolve this matter for you. KInd Regards Marianne

Posted 6 years ago

“Compatible ink cartridges for Canon printer ALL leaked with significant ink lost causing damage to articles around printer when the small safety tab was removed, no matter how gently. NOT HAPPY”

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Posted 6 years ago

Hello, Apologies for the problems you have occurred. Someone will be in contact soon . Many thanks, Sarah

Posted 6 years ago

“Not a bad experience. It's just that they offer discounts on all compatible toners, never on originals. most of us who use lasers know that the originals are the best NOT compatibles. So offer discounts on originals and you would get more orders.”

Helpful Report

Posted 6 years ago

Dear Brian, Thank you for your review. Unfortunately we cannot offer the same discounts on Original Ink and Toner Cartridges because we as a company make very little in terms of profit it anything, sometimes we have no margin at all as we could purchase them in for the same price we sell them for. Where as with the Compatibles we have more of a margin to offer discounts. I hope this answers your question for you. Should you require any further assistance please do not hesitate in contacting us. Kindest regards, Simon

Posted 6 years ago

“Yesterday I wrote a review, today they send another email asking me to review them. Up until then I was happy with my experience with Cartridge People”

Helpful Report

Posted 6 years ago

Dear Customer If you would like us to remove your email address from our review request database, please contact our customer service team at customerservice@cartridgepeople.com or call 0203 0010234. Kind Regards Marianne

Posted 6 years ago

Cartridge People is rated 4.8 based on 115,260 reviews