Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 114,827 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 114,827 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Write Your review

Tell us how Cartridge People made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In itself purchase fine, but the insistent messages (including a direct phone call) urging me to change the order to their own brand product put me off from ever using them again.”

Helpful Report

Posted 2 months ago

Good Morning, Thank you for your review, and I’m sorry to hear that our follow-up communications were off-putting. The intent behind our calls is to ensure you have all the information you need and to offer potential savings, but I understand that it may not have come across as intended. Your feedback is invaluable, and we will certainly take it on board to enhance our approach. If there's anything further you'd like to discuss, please don't hesitate to reach out. Warm regards, Team Cartridge People

Posted 2 months ago

“I ordered own brand ink toners with the incentive that CP would donate to an easy fundraising cause. I have paid for the items and have had them delivered, BUT CP decline to honour their donation. I feel hood winked.”

Helpful Report

Posted 2 months ago

Hello Wai, Thank you for taking the time to share your thoughts with us. I’m truly sorry to hear about your disappointment regarding the donation process. It’s important to us that our customers feel valued and supported, especially when it comes to contributing to meaningful causes. Please rest assured that your feedback will be reviewed, and we will aim to clarify our donation policies moving forward. If you have any other concerns or questions, don’t hesitate to reach out to our customer service team. I can see from your order that a discount code was applied and therefore, this is why it was not honoured. *Donations are not paid on purchases of original toner, HP toner *Please note that all sales completed through the Google Checkout will receive a 3.5% donation, *Please note, purchases made via your mobile or tablet will not generate a donation. Please use your computer to ensure your cause benefits. *If you use an offer or vouchercode not displayed on the easyfundraising site then your order may not be eligible for a donation. With the printer donation no donation is paid on printer warranty - only the actual printer. Best wishes, Team Cartridge People

Posted 2 months ago

“I received a faulty cartridge. I informed the seller and it took 3 days to resolve the issue because they wanted additional information.”

Helpful Report

Posted 2 months ago

Thank you for your review, Ronald. I apologize for the inconvenience you faced with the faulty cartridge and the delay in resolving the issue. We appreciate your patience as we work to ensure that we have all the information needed to assist you effectively. Your feedback helps us improve our service, and we strive to make the process smoother in the future. Warm regards, Team Cartridge People

Posted 2 months ago

“The packaging was not very secure and the cartridge outer box was crushed when delivered. Fortunately, the cartridges appear to be undamaged.”

Helpful Report

Posted 2 months ago

Thank you for your review. I'm sorry to hear that the packaging was not secure during delivery and that the outer box was crushed. We appreciate your understanding that the cartridges themselves were undamaged. Your feedback about the packaging is important to us, and we will certainly look into improving our shipping methods to prevent such issues in the future. Warm regards, Team Cartridge People

Posted 2 months ago

“I purchased a printer from Cartridge People before, and was very happy with the product. Just ordered an original HP toner cartridge, a product I've happily used before. I received a call from Cartridge People, suggesting I change to their own version of the cartridge as it was cheaper/offered more print capacity. I explained that I had bad experiences with non-official cartridges before - some not recognized by my printer, others with poor print quality. And a friend had bad experience with their own brand. I said I simply wanted to stick with my original order, thank you. Reply I received was "yeah, just trying to save you money" in an acidic and condescending tone. This was a pushy, unrequested call, treating me in an condescending manner because I chose a HP brand cartridge over their own brand. Do Cartridge People consider this an acceptable standard of service?”

Helpful Report

Posted 2 months ago

Good Afternoon, Thank you for providing your feedback. We're truly sorry to hear about your experience during the call regarding your toner cartridge order. We strive to assist our customers in the best way possible, and it’s clear we fell short in this instance. We completely understand your preference for original products, especially when you’ve had previous experiences with alternatives. Your comfort and satisfaction are our priorities, and we appreciate your loyalty to the HP brand. I will ensure a member of our customer service team contacts you to discuss this further. Thank you again for your understanding. Best wishes, Lindsay Cartridge People

Posted 2 months ago

“Cartridge People themselves excellent, but they will insist on using Evri ..... two packages lost out of 6 in last two years.”

Helpful Report

Posted 2 months ago

Good morning Neil, Thank you for taking the time to leave your review. We're glad to hear that you appreciate Cartridge People but are truly sorry to learn about the issues you've faced with Evri. We understand how frustrating it can be when packages go missing, especially when it impacts your experience with us. I can see that you have been in touch with our Customer Services Team and a refund has been provided. We appreciate your feedback regarding your shipping options, and it's always valuable for us as we continue to assess our partnerships and services. If you'd like to discuss this further, please don't hesitate to reach out via our contact page or email us at customerservice@cartridgepeople.com. Thank you for your understanding. Best regards, Gemma Cartridge People

Posted 2 months ago

“1st delivery never arrived, i had to chase this up rather than being advised of delivery issues. Replacement was going to take too long to arrive so cancelled the order.”

Helpful Report

Posted 2 months ago

Good morning. Thank you for your review and for bringing this to our attention. We're very sorry to hear that your first delivery did not arrive as expected and for the inconvenience this caused you. We understand how frustrating it can be to have to chase up on delivery issues. I glad you have sorted this, we are always happy to help. Kind regards Lucy The Cartridge People Team

Posted 2 months ago

“I have chosen "poor" as the service I have received is not acceptable. I recently received two XL cartridges, one black and one colour. I have yet to load the colour cartridge, but the black one, which I have loaded is faulty. It generates an error message from HP (my printer) as follows "Only one set of instant ink ready cartridges can be used in a printer. Remove and replace with other cartridges." The old cartridge, now empty, operated satisfactorily, and I have purchased a new cartridge from elsewhere, and this works OK as well. So the problem is clearly with the cartridge you have sent me. I do not, and never have, had an "instant ink" contract with HP. Please send a replacement. I will happily return the defective cartridge. My phone number is : 07510 111085 should you wish to discuss.”

Helpful Report

Posted 2 months ago

Dear Keith, Thank you for sharing your experience, and I sincerely apologize for the inconvenience you've encountered with the black cartridge. I understand how frustrating it must be to deal with error messages, especially when everything else is functioning as it should. We take product quality very seriously and would be more than happy to assist you in resolving this issue. I can see that you have spoken to us on 9th May 2025 and we are awaiting to hear from you. I will get a member of our Customer Services Team to contact you shortly. If you have any further questions or concerns, please don’t hesitate to reach out. Kind Regards, Gemma Cartridge People

Posted 2 months ago

“I buy twice for my printer ink it’s doesn’t fit on my printer it’s was totally waste of my money before what I order I order same but this two times what I buy it don’t work I open from the package I don’t know it will refund my money or no my printer was HP ENVY5020”

Helpful Report

Posted 2 months ago

Dear Shova, Thank you for your review – we appreciate your feedback. I’m sorry to hear that the cartridges you purchased didn’t fit your HP ENVY 5020 printer as you expected. It’s frustrating to encounter such issues, especially when you rely on your printer. I can see we have been in contact with yourself in regards to the email but have had no response. I will ensure a member of our customer service team contacts you to discuss this further. Best regards, Lindsay Cartridge People

Posted 2 months ago

“I have used Cartridge People many times and have always been pleased with them. However, on this occasion I was very disappointed with the quality of their packing of my purchased goods. I had bought a ream of paper and printer cartridges (these were in a padded envelope within the box) that ‘rattled around’ in the cardboard box. Upon delivery the box had been repaired by the courier to keep contents intact but the movement and flexing of the team had loosened the wrapping. Not impressed and suggest they use better quality packaging!”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your experience with us. I’m sorry to hear that the packaging of your recent order didn’t meet your expectations. We strive to ensure that our products arrive in perfect condition, and I appreciate your feedback regarding the need for better quality packaging. Your comments will be taken into consideration as we continually look for ways to improve. Best wishes, Cartridge People

Posted 3 months ago

“Paid for next day delivery but 2 days later items had still not arrived. Cancelled the order....hugely disappointed”

Helpful Report

Posted 3 months ago

I’m really sorry to hear that your order didn’t arrive as expected. It’s frustrating when things don’t go as planned, and I completely understand your disappointment. We’re committed to providing a better experience to all our customers. Best regards, Cartridge People

Posted 3 months ago

“Ordered the original hp300 cartridges, and got call saying they do own brand for same price but more ink, so thought I'd try. Very disappointed, it made orienting very blurry and hard to read, so won't be doing that again.”

Helpful Report

Posted 3 months ago

Thank you for your feedback, Angela. I'm sorry to hear that you were disappointed with the performance of our own brand cartridges. Your experience is important to us, and I’ll make sure to share your concerns with our team. We appreciate you giving them a try. I see we have not had any direct correspondence from you. Please contact our team and will will do our very best to resolve your issue. Remember all of our products are fully guaranteed. Kind Regards, The Cartridge People

Posted 3 months ago

“Ordered,OK arrived on time allwell”

Helpful Report

Posted 4 months ago

Hi Derek, Thank you for your review. I'm glad to hear that your order arrived on time. However, I notice that your rating suggests there may be some concerns. If there's anything specific you'd like to share please contact our customer service team. We appreciate your input as it helps us enhance our service. Looking forward to your response. Kind Regards, Lindsay Cartridge People

Posted 4 months ago

“Not satisfied with the responce to my previous emails.”

Helpful Report

Posted 4 months ago

Hi Ivan, Thank you for sharing your feedback. I’m sorry to hear that you're not satisfied with the response to your previous emails. It’s important to us that all our customers feel heard, and I understand how frustrating this can be. You have been advised correctly, we do require images to investigate further. Please consider reaching out to our Customer Service Team again, as they are committed to resolving any issues you may have. Best regards, Cartridge People

Posted 4 months ago

“I ordered a replacement cartridge for my Epson SC P400 printer - I was contacted by cartridge people informing me that their own brand cartridges were cheaper and were compatible. So I changed my order to their own brand and received a refund. This was handled well. Unfortunately when I installed my new cartridge my printer would have none of it and completely refused to recognise the new cartridge. I still have the 'refused' cartridge and an unopened cartridge.”

Helpful Report

Posted 4 months ago

Hi Tim, Thank you for taking the time to share your feedback with us. I’m glad to hear that the order change and refund process went smoothly for you, but I sincerely apologize for the issues you encountered with the cartridge compatibility. It can be frustrating when a product doesn’t perform as expected, and your experience is important to us. If you need any assistance regarding the cartridge or wish to explore alternative options, please feel free to reach out to our Customer Service Team. We’re here to help you find a solution. Best regards, Cartridge People

Posted 4 months ago

“No difficulty with the quality of the product which was received promptly. However, I wouldn't use the company again as long as they continue to use Evri (previously Hermes) as a courier. This company causes me a lot of problems (such as leaving valuable packages on the doorstep in plain view of the street and exposed to the weather without even bothering to knock). A quick glance at the Daily Mail website would show that I am by no means alone in disliking Evri.”

Helpful Report

Posted 4 months ago

Thank you for your review, Christopher. I’m glad to hear that the product quality met your expectations and that it was delivered promptly. However, I sincerely apologize for the issues you've encountered with Evri’s service. We understand how important reliable delivery is, and your concerns are valid. We always strive to offer the best experience, and your feedback about the courier service will be taken into consideration as we look for ways to improve. At the end of checkout for future orders, there is the option to change your delivery to DPD if this is better suited for you. Please accept my apologies for any inconvenience this may have caused. Best regards, Sheree Cartridge People

Posted 4 months ago

“The colour are awfull, some colours do not even come out”

Helpful Report

Posted 4 months ago

Thank you for your review, Natalia. I'm sorry to hear that you're having issues with the colours and that some aren't coming out as expected. We strive for our products to meet the highest standards, and I understand how disappointing this can be. We'd love to help resolve this for you. A member of our team will be in touch shortly to discuss this matter further. Kind regards, Lindsay Cartridge People

Posted 4 months ago

“Delivery a disaster. EVRI dumped the parcel at my front door when I wasn't in. It was stolen opened and dumped in a nearby wood. Not the first time EVRI have been lax and lazy. Would not buy from you again if you sre using EVRI.”

Helpful Report

Posted 4 months ago

Thank you for your review. I am sorry to hear that EVRI left the parcel at your front door. At the end of checkout for future orders, there is the option to change your delivery to DPD One of the team will be in contact with you shortly to discuss this matter further for you. Kind regards Liam Cartridge People

Posted 4 months ago

“i tried as recommended your 0fficial refil cartridge product on the last occasion before this I ordered from you and despite showing it was full on the printer screen it only worked for a very short time so on the this occasion I went back to the geniun, which so far is just fine.”

Helpful Report

Posted 4 months ago

Thank you for your feedback, Graham. I’m sorry to hear that the refill cartridge didn’t meet your expectations this time. I understand how frustrating it can be when a product doesn’t perform as anticipated, especially when it shows as full on the printer screen. I will get a member of our team to contact you shortly. Best wishes, Cartridge People

Posted 4 months ago

“usually great service, but in my last order I received an expired cartridge”

Helpful Report

Posted 4 months ago

Thank you for your feedback, Bianca. I’m really sorry to hear that you received an expired cartridge with your recent order. This is certainly not the standard we aim for, and I understand how disappointing this can be. Please rest assured that we take such matters seriously, and I will have our team look into this issue right away. Best wishes, Cartridge People

Posted 4 months ago

Cartridge People is rated 4.8 based on 114,827 reviews