Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.77

4.8 Rating 122,884 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 122,884 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 17th January 2026

Cartridge People 5 star review on 23rd February 2025

Trevor B

228

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt service, fair prices, refill cartridges work fine”

Helpful Report

Posted 1 month ago

“My issue was resolved by Alison. Very quickly identified a faulty cartridge and immediately despatched a replacement that will arrive the next day. Excellent, quick and professional sservice.”

Helpful Report

Posted 1 month ago

Good morning Richard, Thank you for your review. I am sorry that you had a problem with one of the cartridges we have supplied, but pleased that this was quickly resolved by Alison. I will ensure she receives your kind words and praise. Should you require any further assistance, please do contact us again. Kind Regards, Marianne

Posted 1 month ago

“I originally gave 5 stars after ordering a full set of own-brand colour/black ink cartridges - but two of the colours were not recognised by my Epson printer, which caused an error code that I couldn't bypass, so the printer was out of use for a while. However, I emailed Cartridge People and the issue was dealt with very efficiently by Lindsay. She offered some practical advice and when that didn't work, she offered a full refund or replacement cartridges. The replacements were sent out next-day delivery (because my printer was out of use) and I'm happy to report that the problem is resolved. The 5 Star customer service is very reassuring and so I will return to Cartridge People for future cartridges.”

Helpful Report

Posted 1 month ago

Good morning, Thank you for your review. I am sorry that you had a problem with 2 of the cartridges we have supplied, but pleased that this was quickly resolved by Lindsay. I will ensure she receives your kind words and praise. Should you require any further assistance, please do contact us again. Kind Regards, Marianne

Posted 1 month ago

“Great communication by Vicky when we needed to follow up an order which was being delivered in multiple deliveries. Responsive by email in timely manner and also followed up on our behalf and arranged for one missing item to be replaced. Vicky was really helpful and made the order process easy.”

Helpful Report

Posted 1 month ago

Good morning, Thank you for your review. I am sorry that you had a problem with the delivery of your order, but pleased that this was quickly resolved by Vicky. I will ensure She receives your kind words and praise. Should you require any further assistance, please do contact us again. Kind Regards, Marianne

Posted 1 month ago

“Melanie has been very helpful and professional sorting out the problem I had but all resolved and absolutely brilliant service and company. Will definitely be purchasing from them again in the future. Thank you Jacky V”

Helpful Report

Posted 1 month ago

Good morning Jacky, Thank you for your review. I am sorry that you had a problem with your recent order, but pleased that this was quickly resolved by Melanie. I will ensure he receives your kind words and praise. Should you require any further assistance, please do contact us again. Kind Regards, Marianne

Posted 1 month ago

“Have bought from Cartridge People many times. Always very reliable and very quick delivery. Their prices on OEM cartridges are usually the lowest you will find from a reliable supplier.”

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Posted 2 months ago

“It was easy to order the required cartridges, and they were dispatched promptly. But the service was let down by their delivery courier, Evri who took the next 6 days to deliver the items. For small items like printer cartridges it would be far better, and probably cheaper, to use Royal Mail. Once here, they were easy to install and do what's expected of them. My previous purchase lasted over a year.”

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Posted 2 months ago

“Item received extremely quickly, well packaged and item as ordered, very happy, thanks for the great service!”

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Posted 2 months ago

“Tried to place an order three times on three different days but the Cartridge People system was down. Very frustrating. When my cartridges arrived the poor packaging was damaged as was one of the cartridges. A code I was given to apply at the point of payment was not accepted by the person I spoke to despite my informing them of the problems I had experienced over the previous three days. Poor customer service.”

Helpful Report

Posted 2 months ago

Good Morning, I am sorry to hear of the experience you have had. I have passed this to the manager of the department who placed your order to look into the calls and to review and feedback. I am sorry the package was damaged, if the cartridge is unusable, please do contact us on 02030010234 for us to replace the goods. Kind Regards, Sarah

Posted 1 month ago

“The customer service was brilliant. Liam took his time to ensure he fully solved my ink problem. In the process, I learned more about printers.”

Helpful Report

Posted 2 months ago

Good morning, Thank you for your review. I am sorry that you had a problem with one of the cartridges we have supplied, but pleased that this was quickly resolved by Liam. I will ensure he receives your kind words and praise. Should you require any further assistance, please do contact us again. Kind Regards, Marianne

Posted 1 month ago

“have note used any yet”

Helpful Report

Posted 2 months ago

“Always a very speedy delivery and if there is a problem it is settled immediately. Good prices and good service, what more could you ask for.”

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Posted 2 months ago

“Thev cartridges arrived very promptly! I had ordered on my phone not computer so I had no invoice details. Lucy very promptly sent the invoice onto me and amended email details to update my account. Lucy was extremely helpful, prompt and keen to help.”

Helpful Report

Posted 2 months ago

Good morning Pam, Thank you for your review. I am sorry that you had a problem receiving your invoice, but pleased that this was quickly resolved by Lucy. I will ensure she receives your kind words and praise. Should you require any further assistance, please do contact us again. Kind Regards, Marianne

Posted 1 month ago

“Initially I wasn’t pleased with the service because after 14 days I had not received my purchase of an Epsom printer. Time had passed but I was busy and questioned the company a little late. Customer service was brilliant. The person I spoke t( I have forgotten his name) listened and immediately apologised. He tracked the parcel and discovered where the hold up was. He sent out another printer and o received it the next day. I believe with a different company . So I can now print off my Christmas letter!.”

Helpful Report

Posted 2 months ago

Good morning Margaret, Thank you for your review. I am sorry that you had a problem with the delivery of your order, but pleased that this was quickly resolved by Chris I will ensure he receives your kind words and praise. Should you require any further assistance, please do contact us again. Kind Regards, Marianne

Posted 1 month ago

“Original order had a defective cartridge. When I rang up about, my call was answered instantly, and the lady very efficiently took me through a fault finding process, when this was fruitless, it was agreed to send out a replacement cartridge without any fuss - the whole call only took five minutes. The replacement cartridge arrived the next day, even through the Christmas post/”

Helpful Report

Posted 2 months ago

Good morning Robert, Thank you for your review. I am sorry that you had a problem with one of the cartridges we have supplied, but pleased that this was quickly resolved by Wiktoria. I will ensure she receives your kind words and praise. Should you require any further assistance, please do contact us again. Kind Regards, Marianne

Posted 1 month ago

“Very quick response from chat and sorted the problem out promptly with little effort from me. Also very friendly and professional (Lyndsay).”

Helpful Report

Posted 2 months ago

Thank you for your review. We’re delighted to hear Lyndsay provided a quick and friendly resolution with minimal effort needed from you. We’ll pass your kind words along. Kind regards, Team Cartridge People

Posted 2 months ago

“I just want to say that their customer service is exceptional i emailed earlier today and Gemma answered me immediately and was extremely helpful in sorting out my issue, which really was the fault of the courier and not cartridge people, many thanks, Marian”

Helpful Report

Posted 2 months ago

Thank you for your review. We’re delighted to hear Gemma answered promptly and was so helpful, and that the issue was on the courier’s side. We really appreciate your kind words and support. Kind regards, Team Cartridge People

Posted 2 months ago

“Marianne looked after me so well. We really got on over the phone and although the problem could not be sorted due to the printer itself, she told me what I could do and how as regards financial returns from them as the machine was no longer viable. I have used The Cartridge People for so, so many years now and am so glad after all this, that I've been loyal lol.”

Helpful Report

Posted 2 months ago

Thank you for your review. We’re delighted Marianne looked after you so well and that our guidance was helpful. We’re grateful for your loyalty over the years, and we’ll be here if you need anything else. Kind regards, Team Cartridge People

Posted 2 months ago

“In response to my returns query I definitely received a five-star service from Hannah, in customer services. She was very helpful and knowledgeable and made the whole process of making a returns transaction as easy and speedy as possible. I will certainly stay with Cartridge People for my supplies in the future.”

Helpful Report

Posted 2 months ago

Thank you for your review. We’re delighted to hear Hannah provided five-star service and made the returns process easy and speedy. If there’s anything else we can assist with, please let us know. Kind regards, Team Cartridge People

Posted 2 months ago

“Great customer service from Hannah and Gemma in resolving my replacement printer cartridge issue. They knew exactly what the problem was and dealt with it promptly, giving me the right advice to sort it out. Pleasant interaction by telephone and email - just perfect customer service :)”

Helpful Report

Posted 2 months ago

Thank you for your review. We’re delighted to hear Hannah and Gemma provided prompt help and the right advice to resolve your issue. If there’s anything else we can do for you, please let us know. Kind regards, Team Cartridge People

Posted 2 months ago

Cartridge People is rated 4.8 based on 122,884 reviews