Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 113,050 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 113,050 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery service wasn’t good, first day the delivery driver sent a photo of a business just up the road but van was parked opposite business, second day he took a photo by next doors gates and said we missed him, so in the end up I did the collect plus option”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for your review, I'm sorry to hear that you're having problems with your delivery. If you are still experiencing problems then can I ask you to contact us directly on 02030010234 or customerservice@cartridgepeople.com Kind regards, George

Posted 2 years ago

“I ordered from Cartridge People as it was the first listing on Google for the HP toner I needed to order. I had a (missed as not a number I recognised) phone call on my mobile followed by an e-mail asking me to ring regarding my order. Lady I spoke to was very pleasant but much too forceful in trying to sell me own brand instead of HP even going as far as to want to talk to my brother who the toner was for. I had explained that neither of us wanted to use any brand but HP's own in our HP printers.”

Helpful Report

Posted 2 years ago

Dear Rosemary, Thank you for your review. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to our attention. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. Once again I do apologise and please do not hesitate to contact us again should you wish to discuss this further. Kind Regards Louise

Posted 2 years ago

“Very efficient, Ink worked first time then not the second! Had to remove Cartridge replace then it worked, but suspect it will be problamatical. I will order some of Canons own!”

Helpful Report

Posted 2 years ago

“Ordering and delivery went smoothly, but I was very disappointed with the quality of the Cartridge People own brand laser cartridge, which turned out to be a false economy. Once it hit 37% full of toner the printing was extremely uneven and I needed to replace it.”

Helpful Report

Posted 2 years ago

Good afternoon Lavinia, Thank you for your review, I'm sorry to hear that you're having problems with your order, I will contact you directly to see what we can do to resolve the issue. Kind regards, George

Posted 2 years ago

“Despite the strong promotion of your own brand cartridges during the online ordering process, I decided that I wanted Canon original cartridges nonetheless. After placing the order, I was not impressed to get an email saying that further information was needed before the order could go through. It turned out that I needed to ‘phone and speak to a sales person, who then proceeded to try the ‘hard sell’ of your own brand cartridges. This was highly irritating and would be enough for me not to recommend you to anyone else. On the plus side, the Canon cartridges did then arrive very promptly. However, as I don’t want a repeat performance, I’m unlikely to order from you again.”

Helpful Report

Posted 2 years ago

Dear Richard, Thank you for your review. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. I will ensure that this is dealt with by bringing this to the advisors attention. I assure you that your satisfaction in all aspects of your shopping experience with us is our prime focus and we are committed to offering exceptional service to all of our customers. I must apologise again for the way the call was handled by the advisor - this will be addressed. If you have any queries or further feedback please contact us. Kindest regards, George

Posted 2 years ago

“Cartridges came as I ordered but I really, really object to the intervening telephone call that tried to sell me their own brand products instead of Canon. If I had wanted their own brand I would have ordered them. The caller was pushy and I object strongly to that. I shall not use these people again.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your review I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. I will ensure that this is dealt with by bringing this to the advisors attention. I assure you that your satisfaction in all aspects of your shopping experience with us is our prime focus and we are committed to offering exceptional service to all of our customers. I must apologise again for the way the call was handled by the advisor - this will be addressed. Kind Regards Louise

Posted 2 years ago

“Cartridge did not fit despite providing necessary info etc. He'd getting a reply to request to resolve issue.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your review and I am sorry to hear that you are having problems with a toner supplied by us. I have located your order and can see that my colleague Emma replied to your email on Saturday, I am sorry that you haven't received her reply. I will arrange for someone to contact you regarding this. Kind Regards, Louise

Posted 2 years ago

“Colour cartridge was perfect but the black cartridge was faulty therefore my printer refused to print my documents.”

Helpful Report

Posted 2 years ago

Good Afternoon, I am sorry to hear you had a problem with the black cartridge. I can see you have contacted us regarding the issue. We will be in contact again shortly. Kind Regards, Sarah

Posted 2 years ago

“You have asked for a review so I am going to say that i was not happy at all with the way my last order was handled. I entered my phone number as requested and near that your website said I would only be called if there was a problem with my order. 5 minutes later i got a call asking why i did not choose a different brand of cartridge. Not good! I don't know if you have stopped sending the pens but i did not get one this time. I think the pens are a good idea!”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your review. I will get a member of our Customer Service team to contact you regarding your review. Kind regards Simon

Posted 2 years ago

“Follow up phonecall after order placed was only to push their own cartridge brand over OEM printer cartridge.”

Helpful Report

Posted 2 years ago

Good Morning, I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. Kind Regards Louise

Posted 2 years ago

“Purchased a Brother P-touch cube plus that should have come with two tapes. Only one in the box”

Helpful Report

Posted 2 years ago

Good morning Robert, Thank you for your review, I'm sorry to hear that you're having problems with your order. I will contact you directly to see what we can do to resolve the issue but it looks to me like only one tape is listed as being in contents of the Brother PT-P710BTH CUBE Plus Thermal Transfer Label Printer. Kind regards, George

Posted 2 years ago

“I made an order for 2 cartridges - only one arrived I reported this straight away, but have yet to receive any response”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your review. I will arrange for someone to contact you as soon as possible regarding this. Kind Regards Louise

Posted 2 years ago

“I was phoned by someone from your company, who addressed me by my first name and tried to persuade me to change my order and to buy one of your own products rather than the one I had ordered. He was quite persistent and very irritating. I will think twice about ordering from you again.”

Helpful Report

Posted 2 years ago

Dear Miss Willams, I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to our attention. The Purpose of the call was to make you aware of offers that we had on for your printer that may have saved you some money. I will pass on your comments to the relevant manager. Kind Regards Louise

Posted 2 years ago

“Package arrived and boxes containing the 2 ink cartridges inside were damaged. For some reason I cannot get the colour cartridge to work - and haven’t had time to looks at returning this - but the packed is obviously opened now and probably not able to be sent back. Not impressed with packaging and the colour one not working.”

Helpful Report

Posted 2 years ago

“On the plus side, cartridges arrived really quickly. On the downside, the two cartridges I did open ink went all over my hands. I was not best pleased. Just to clarify, these were Cartridge People own brand items. In all the years I've had ink jet printers I've only ever used branded cartridges and this has never happened.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your review and I am sorry to hear that you have received leaking cartridges from us. I will arrange for someone to contact you as soon as possible to try and get this resolved for you. Kind Regards Louise

Posted 2 years ago

“I won't write reviews for businesses which use "no-reply" emails - may Cisco software and the like be damned”

Helpful Report

Posted 2 years ago

Good Morning, I do apologise that you have had problems contacting us, I have looked at your account and can see that you have been in contact with us to which my colleague Neil has sent you a reply, I will email you now with his response in case you have not received. If you do have any problems in the future please email us directly at customerservice@cartridgepeople.com. Kind Regards Louise

Posted 2 years ago

“Ordered 2 Cannon Cartridges and mistakenly thought they were the "REAL-THING" only to find out they were own brand knock-offs! Don't know yet if my printer will accept them=will let you know later. However main gripe is they promised to send a White Pen with the order. NO PEN!!!!! Complained but no response. Disgraceful customer service. Do NOT use!!!”

Helpful Report

Posted 2 years ago

Thank you for your review. I'm sorry to hear you have mistakenly ordered our own-brand cartridges but they do come with our 2-year guarantee and should you have any problems at all please do contact us as we are always happy to help. Also, I am sorry to hear that you did not receive your Complimentary FREE pen with your order, we choose to send this as a gesture of goodwill, however, I will arrange for your free pen to be resent out to you again in our next dispatch. We did receive your email and I am sorry you did not receive our reply. Thank you, Si

Posted 2 years ago

“I don’t appreciate emails everyday and neither do I like being asked for reviews and feedback”

Helpful Report

Posted 2 years ago

Good afternoon, You can opt down/reduce the amount of emails you receive in your account - you can do this by logging into your account and clicking on Manage Marketing Preferences. You can then opt down to the following options for marketing emails - weekly, fortnightly, monthly, every 3 months. You can also do this by clicking on the Unsubscribe link in the bottom of any marketing emails that you receive. If I can help further please do let me know. Kind regards, George

Posted 2 years ago

“delivery to expensive”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your review. All orders over the cost of £30.00 have a free standard delivery. Only orders below this value are subject to any delivery charge. Please accept my apologies, and if you need anything further, please do not hesitate to contact us. Kind regards Simon

Posted 2 years ago

“Sorry to leave this review but this keeps happening. Order from this company quite regularly. I order HP cartridges as I have tried their own before (after a sales call promising no problem with compatibles) and they ruined my printer. Placed the order for HP genuine stock, only to be called not once but twice from very pushing sales people trying to get me to change to their own brand - both times not taking no for an answer until I put the phone down. Shame as efficient next-day delivery - but when I say no I don't want compatibles I don't want to be harassed until I have to be rude to end the call!”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your review. I do apologise that the aftersales call made you feel uncomfortable, this was not the intention at all. Our account managers just check that customers are aware that we stock our Own Brand cartridges as well. I can confirm that I have removed your details from the database, so you do not receive a call again. If you require any further assistance, please feel free to contact me. Kind Regards Simon

Posted 2 years ago

Cartridge People is rated 4.8 based on 113,050 reviews