Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 114,930 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 114,930 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not very happy with Cartridge People I have to say. I ordered this via Top Cashback expecting to receive something back considering I had spent over £500. The order tracked at zero amount and when I challenged this was told my purchase wasn't eligible (i bought original toners - 4 of them) so that would be classed as "other online purchases" at 4.4% . Suffice to say I won't be using Cartridge People again and will be putting my business elsewhere with companies who are less sneaky.”

Helpful Report

Posted 2 years ago

“I have rated these people as 2 stars based on the experience of my latest purchase from them-I had found them much better before having previously used them. I ordered some Brother tapes for a label printer-the price was ok. I'd seen somewhere that it stated free delivery & I didn't notice the next-day delivery option at £5.99 (my fault-which I probably would have paid in this instance), assuming due to the value (over £200.00) that they would be sent this way anyway. I had a mail the same day to say that they had been dispatched (good) and also that the delivery would be 3-5 days-not to contact them to chase beforehand (not great). With the weekend in the middle, it was almost 7 days when I chased, to be then told that they had been lost and my order would be re-sent. They did arrive the next day in two separate deliveries & the customer services chap did answer me promptly, so that side of the service was good with the issue being resolved with a satisfactory result. I can't help thinking though that if they had sent these out using a decent tracked service giving me the ability to track my order once dispatched in the first place, it would have saved a lot of time and hassle. When the order was re-sent they could not then tell me on the same day that it had been sent until the following morning so I had no idea whether I needed to wait for a delivery to arrive or not. They then told me another lot had been sent-all a bit of a mess in the end. The low review is for the poor free delivery service which I'm not sure I'd opt for again having required the items sooner than they arrived.”

Helpful Report

Posted 3 years ago

Good Afternoon, I have read the order and the parcel has come direct from the suppliers which is why the tracking is a little more difficult to obtain and why it takes slightly longer to get to you than it would if the order was sent directly from ourselves. Please do contact us for tracking details even if the website advises to wait longer as we are here to help. I am sorry for all of the trouble you were caused. Kind regards, Sarah

Posted 2 years ago

“Ordered branded HP toner. Was immediately hounded by the sales team to switch to own brand. I have tried these before and the quality is not as good. The order also missed the target deliver date.”

Helpful Report

Posted 3 years ago

Dear Ross, Thank you for taking the time to write your review. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. I will ensure that this is dealt with by bringing this to the advisors attention. I assure you that your satisfaction in all aspects of your shopping experience with us is our prime focus and we are committed to offering exceptional service to all of our customers. I must apologise again for the way the call was handled by the advisor - this will be addressed. With regards to your delayed delivery, we quote 1-3 working days and your order was placed on Friday 29th July and delivered on Tuesday 2nd August so was within this standard service. If I can help further please do let me know. Kind regards, George

Posted 3 years ago

“Good points-Printer purchased was delivered in record time. On the downside I was told that a printer cable was not supplied, I bought one only to find that it was not required. It was returned for a refund. The website advert said that a three-year warranty was on offer, it was also printed on the box. When I enquired I was told to go through the manufacturer which has proved to be, up to the moment, a time-consuming and fruitless exercise.”

Helpful Report

Posted 3 years ago

Dear Jeffrey, Thank you for your review, I'm sorry to hear that there may have been a couple of points of confusion. Firstly, not all printers come with USB cables and it is advisable to have one for certain types of updates to the printer occasionally, however I can now see that the refund for this has been processed in full. Secondly, we do offer a 3 year warranty for your printer but this would cost £14.99, my colleague you spoke to has noted that you thought free one was available which is why he pointed you to the manufacturer. I hope this helps to explain these two elements of your order but please do let me know if you require further help. Kind regards, George

Posted 3 years ago

“Just wanted to leave feedback about purchase in which I am the one that made a mistake but not interested”

Helpful Report

Posted 3 years ago

Dear Peter, Thank you for taking the time to write this review. I will ensure that someone from the Customer service team contacts you shortly to resolve the issue. Kind Regards, Siobhan.

Posted 3 years ago

“I ordered the cartridges on a Sunday, and received notification that it had been dispatched. Received a notification from Royal Mail, who said that it would be delivered on Tuesday. Cartridges did not arrive until Friday. It seems that the Royal Mail have let you down in a big way. They were unreliable, and at one point received notification the the cartridges had been sent to Kidsgrove, not far from Crewe. If this is the standard of you posting products, then need to perhaps reconsider. I could have got this product from elswhere much quicker. Day after ordering cartridges, received an 'e' mail showing that the product I had ordered, was now on offer with a 10% reduction. Why?”

Helpful Report

Posted 3 years ago

“Being bombarded with emails and offers within days of making the purchase is not what I want nor is good for your business because it is so annoying it will make people immediately unsubscribe. I will not use up the cartridges in days, why not give an offer after a few months? Otherwise good and quick order delivery and value for money”

Helpful Report

Posted 3 years ago

“Sales person was too pushy to sell their toner cartridge over the phone and I didn't like it.”

Helpful Report

Posted 3 years ago

Thank you for your review I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to our attention. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. I will ensure that this is dealt with by bringing this to the advisors attention. I assure you that your satisfaction in all aspects of your shopping experience with us is our prime focus and we are committed to offering exceptional service to all of our customers. If you have any queries or further feedback please contact us. Kindest regards, Louise

Posted 3 years ago

“It was an easy buying process online and fast and easy delivery. I did not expect a call attempting to sell me another product. It was an annoying disruption, so I will return to using Amazon next time.”

Helpful Report

Posted 3 years ago

Dear Chris Thank you for your review. I have ensured that you do not receive any future phone calls regarding our own branded products. Please accept my apologies for any inconvenience caused. Kind Regards Simon

Posted 3 years ago

“Since I starting using the black catridge last week I have had a great lot of problem. Used up one and a half catridge trying to clean the head”

Helpful Report

Posted 3 years ago

Good Morning, Thank you for your review, I'm sorry to hear that you're having problems with your order, I will contact you directly to see what we can do to resolve the issue. Kind regards, Simon

Posted 3 years ago

“Didn't like hard sell of own brand cartridges.”

Helpful Report

Posted 3 years ago

Dear David, Thank you for your review. I have ensured that you do not receive any future phone calls regarding our own branded products. Please accept my apologies for any inconvenience caused. Kind Regards Louise

Posted 3 years ago

“Cartridge People is in general a good company. However, on this occasion the cartridge arrived badly late. Also the last two lines on the order form are hidden on a laptop screen. This meant that, on my first attempt, I did not complete the form in full and the order was lost. Thus, my order was delayed twice.”

Helpful Report

Posted 3 years ago

Good Morning, Thank you for your review. I have had a looked at your order and can see that as it was placed on a Saturday it was dispatched on Monday the 18th July, Royal Mail advised that this was delivered on the 19th July. Unfortunately, we don't dispatch over the weekend. Kind Regards Louise

Posted 3 years ago

“on going problem but it may be sortet i hope”

Helpful Report

Posted 3 years ago

Dear John, Thank you for your review, I can see that you have been in contact with us regarding a problem you are having and that this is being resolved. I hope this helps and please do not hesitate to contact us again should you require any further assistance. Kind Regards Louise

Posted 3 years ago

“Delivery service wasn’t good, first day the delivery driver sent a photo of a business just up the road but van was parked opposite business, second day he took a photo by next doors gates and said we missed him, so in the end up I did the collect plus option”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for your review, I'm sorry to hear that you're having problems with your delivery. If you are still experiencing problems then can I ask you to contact us directly on 02030010234 or customerservice@cartridgepeople.com Kind regards, George

Posted 3 years ago

“I ordered from Cartridge People as it was the first listing on Google for the HP toner I needed to order. I had a (missed as not a number I recognised) phone call on my mobile followed by an e-mail asking me to ring regarding my order. Lady I spoke to was very pleasant but much too forceful in trying to sell me own brand instead of HP even going as far as to want to talk to my brother who the toner was for. I had explained that neither of us wanted to use any brand but HP's own in our HP printers.”

Helpful Report

Posted 3 years ago

Dear Rosemary, Thank you for your review. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to our attention. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. Once again I do apologise and please do not hesitate to contact us again should you wish to discuss this further. Kind Regards Louise

Posted 3 years ago

“Very efficient, Ink worked first time then not the second! Had to remove Cartridge replace then it worked, but suspect it will be problamatical. I will order some of Canons own!”

Helpful Report

Posted 3 years ago

“Ordering and delivery went smoothly, but I was very disappointed with the quality of the Cartridge People own brand laser cartridge, which turned out to be a false economy. Once it hit 37% full of toner the printing was extremely uneven and I needed to replace it.”

Helpful Report

Posted 3 years ago

Good afternoon Lavinia, Thank you for your review, I'm sorry to hear that you're having problems with your order, I will contact you directly to see what we can do to resolve the issue. Kind regards, George

Posted 3 years ago

“Despite the strong promotion of your own brand cartridges during the online ordering process, I decided that I wanted Canon original cartridges nonetheless. After placing the order, I was not impressed to get an email saying that further information was needed before the order could go through. It turned out that I needed to ‘phone and speak to a sales person, who then proceeded to try the ‘hard sell’ of your own brand cartridges. This was highly irritating and would be enough for me not to recommend you to anyone else. On the plus side, the Canon cartridges did then arrive very promptly. However, as I don’t want a repeat performance, I’m unlikely to order from you again.”

Helpful Report

Posted 3 years ago

Dear Richard, Thank you for your review. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. I will ensure that this is dealt with by bringing this to the advisors attention. I assure you that your satisfaction in all aspects of your shopping experience with us is our prime focus and we are committed to offering exceptional service to all of our customers. I must apologise again for the way the call was handled by the advisor - this will be addressed. If you have any queries or further feedback please contact us. Kindest regards, George

Posted 3 years ago

“Cartridges came as I ordered but I really, really object to the intervening telephone call that tried to sell me their own brand products instead of Canon. If I had wanted their own brand I would have ordered them. The caller was pushy and I object strongly to that. I shall not use these people again.”

Helpful Report

Posted 3 years ago

Good Morning, Thank you for your review I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. I will ensure that this is dealt with by bringing this to the advisors attention. I assure you that your satisfaction in all aspects of your shopping experience with us is our prime focus and we are committed to offering exceptional service to all of our customers. I must apologise again for the way the call was handled by the advisor - this will be addressed. Kind Regards Louise

Posted 3 years ago

“Cartridge did not fit despite providing necessary info etc. He'd getting a reply to request to resolve issue.”

Helpful Report

Posted 3 years ago

Good Morning, Thank you for your review and I am sorry to hear that you are having problems with a toner supplied by us. I have located your order and can see that my colleague Emma replied to your email on Saturday, I am sorry that you haven't received her reply. I will arrange for someone to contact you regarding this. Kind Regards, Louise

Posted 3 years ago

Cartridge People is rated 4.8 based on 114,930 reviews