Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 114,924 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 114,924 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service I received in ordering and receiving my order was faultless and prompt as it has always been with previous purchases. However, what really surprised me was the increase in cost. In round terms, one cartridge cost me half the price which previously had bought me a full set of 4 cartridges.Obviously, I will, reluctantly, look for alternative suppliers.”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your review, I'm sorry to hear that your cartridges have increased in price recently. The majority of our compatible cartridges are purchased from China, as a result of the Corona Virus in Europe, the collection of empty cartridges, the main component used in manufacturing, has been severely impacted. The cost of empty cartridges in China have therefore increased, as well as transit costs across the board. If you take these price increases and currency fluctuations into account, you will see that we have not passed all of them on to our customers. I hope that the above explanation will satisfy you, and you are reassured that we are trying to maintain the best prices and quality for our customers. If we can help further please do let us know. Kind regards, George

Posted 2 years ago

“The printer didn't come with a cable to attach it to the computer so it wasn't possible to use it when it came. This wasn't clear on the website and when I asked which cable I needed to purchase, customer services couldn't specify which one I needed to buy. The cable I needed was listed on their website was £10 which I eventually bought for £3 on Amazon”

Helpful Report

Posted 2 years ago

Good morning Lucy. Thank you for your review. I'm afraid not all printers are supplied with USB cables anymore and yours is one of them, the contents are listed on the product's page as per below in the "What's in the box" section. https://www.cartridgepeople.com/Printers-for-sale/Canon-Pixma-MG2550S-MFC-Printer-16798.html I can only apologise for my colleagues not knowing which USB cable was applicable for your printer, I will mention this internally for training purposes. If we can help further please do let us know. Kind regards, George.

Posted 2 years ago

“Canon CLI-571 XL appears to be empty although my printer shows it as full. I have only replaced the cyan and yellow cartridges.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your review. I am sorry to hear you are experiencing an issue with the cartridges that we supplied. I will ensure a member of the customer service team contacts you shortly to resolve the issue. Kind Regards Siobhan

Posted 2 years ago

“Encouraged me to buy own brand - then sent a colour ink in the black box...annoying! Despite managing email preferences, it's like a tsunami of marketing mails....so irritating!”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for taking the time to write this review. I can see you have been in contact with us and this has now been resolved. If we can assist you any further please let us know. Kind Regards Siobhan

Posted 2 years ago

“I recently ordered two cartridges for £28 but they would not work with my HP laptop. I had to buy two Canon cartridges for £48 (!) thus wasted £28. I have used Cartridge People before with no problem. Not at all pleased. Robin Morris”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your review. I’m sorry to hear that you are experiencing an issue with the product that we supplied. We do offer a full 100% satisfaction guarantee on all our own branded products. I will ensure a member of the customer service team contacts you to resolve the issue. Kind Regards

Posted 2 years ago

“I ordered something on a Monday, standard delivery - NOT NEXT DAY - because I knew I wouldn't be in the next day. Royal Mail tried to deliver it on Tuesday, when I wouldn't be in. I tried to collect from the sorting office on Thursday - but unbeknownst to me, they were on strike and it was closed. I then arranged re-delivery for today, Monday. Assuming it comes today, that will be a week since I ordered it. If they had delivered as they said - one or two days FROM DESPATCH - I would have had it. And people ask why I don't like to shop online.”

Helpful Report

Posted 2 years ago

“Product as promised but had to wait. Instead of 1 day it was days due to them using Royal Mail.”

Helpful Report

Posted 2 years ago

Thank you for your review and I am very sorry for the delay in the delivery of this order. We entrust Royal Mail to deliver thousands of orders and they do have a very high success rate. I am pleased to hear that this has now arrived although I apologise again for any inconvenience caused. Should you need any further assistance please feel free to contact us. Thank you, Si

Posted 2 years ago

“I recently purchased a printer - hp Laserjet m110we . I have spent many hours trying to get it to work but it won’t print . I would appreciate a refund and I will return it . I have emailed previously but have got nowhere. Many thanks Julian”

Helpful Report

Posted 2 years ago

Good afternoon Juilan, Thank you for your review, I'm sorry to hear that you're having problems with your printer, I can see that you're in conversation with our Technical Support Department who are looking at resolving the issue for you, they will be back in contact with you today. Kind regards, George

Posted 2 years ago

“I bought some compatible cartridges for my HP printer. They do not work! I tried all sorts of ways to get them to work as per help instructions, but to no avail, I wondered if my printer was faulty at one stage.. I sent for some genuine cartridges from the HP store and they worked straight away. I won't be buying any more compatible cartridges.”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your review, I'm sorry to hear that you're having problems with your order, I will contact you directly to see what we can do to resolve the issue. Kind regards, George

Posted 2 years ago

“Item arrived in time and in good condition. Quality is very poor as I have hardly printed @100 A4 sheets and the ink has already gone lighter.will it buy again”

Helpful Report

Posted 2 years ago

Good morning Sushma, Thank you for your review, I'm sorry to hear that you're having problems with your order, I will contact you directly to see what we can do to resolve the issue. Kind regards, George

Posted 2 years ago

“The black cartridge sent in the multi-pack ran out after one use”

Helpful Report

Posted 2 years ago

Dear John, Thank you for your review and I am sorry to hear that you are having problems with an original Black cartridge ordered from us. I will arrange for a member of our team to contact you regarding this. Kind Regards Louise

Posted 2 years ago

“Ordering is simple, delivery is excellent but quality is poor. My Cannon printer does not recognise the Cartridge People cartridge and I am in discussion with them to resolve the problem. The first call was not reassuring!”

Helpful Report

Posted 2 years ago

I am sorry to hear that you have had problems with our ink cartridges I see that you have been emailing the team and we are awaiting your reply regarding the troubleshooting Please contact the team if you are still experiencing issues All of our cartridges are fully guaranteed https://www.cartridgepeople.com/info/contact-us

Posted 2 years ago

“After selecting to order genuine cartridges I was prompted did I wish to buy compatible cartridges which I declined and paid by CC. I then received an email "about your order, please contact us" I therefore called and the agent asked me if I didn't want to buy compatible cartridges. I said no. I was then offered an additional discount to take the compatible cartridges and again I said no and finally got my genuine cartridges. Clearly they make more profit on the compatible cartridges compared to the genuine but this is really pushy technique to try and make you buy the more profitable version. VERY ANNOYING.”

Helpful Report

Posted 2 years ago

I am sorry to hear that our team we pushy, this is not our aim We know that times are tough at the moment and we want to ensure all of our customers are aware of our own brand alternatives, our commitment to customer care is paramount in everything we do. From making sure you get the best deals, delivered on time and from a secure online environment for you to buy with confidence; we’re committed to going the extra mile for you

Posted 2 years ago

“Non HP replacement colour cartridge doesn't work”

Helpful Report

Posted 2 years ago

Sorry to hear you are having problems with the colour cartridges from your order A member of the team will contact you directly to resolve your issue Remember all of our own branded inks are covered under our 2-year warranty

Posted 2 years ago

“I normally buy Canon cartridges from you for my MG6650 printer. However some months ago I decided to order some of your Own Brand cartridges. Never again! The first two leaked all over me and the printer as I was inserting them. Pretty disappointing.”

Helpful Report

Posted 2 years ago

Good afternoon Christopher. Thank you for your review, I'm sorry to hear that your cartridges proved to be faulty, I can see from the notes on the order that we are awaiting the return of the cartridges to begin the refund process for you. If we can help in any other way please do let us know. Kind regards, George

Posted 2 years ago

“Was not happy on this occasion. Happy to explain more if you contact me.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your review, I'm sorry to hear that you're having problems with your order, I will contact you directly to see what we can do to resolve the issue. Kind regards, Simon

Posted 2 years ago

“Got an unsolicited call from them whilst at work to ask why I did not buy their own brand ink.”

Helpful Report

Posted 2 years ago

Sorry to hear our call was at an inconvenient time We do call customers, on occasion, to try and save them money by providing information on our latest offers and our own branded products I have removed you from any further communications Again please accept our apologies

Posted 2 years ago

“My parcel should have been delivered on 12.8.2022. Invoice: 9057111079 Purchase order: SCE0l7694966 HP 305 tri colour cartridge. £10.99 No parcel has arrived and no note left. Please re deliver this order or refund my account. Thank you. Joan Tomlinson 8 Sutton Lane CV130LB TEL: 07798723827”

Helpful Report

Posted 2 years ago

Good morning Joan, Thank you for your review, I can see that you spoke to one of my colleagues earlier today about this. It seems that no order has been placed with us for a colour cartridge, however we have sent you a black cartridge for the order placed with us on August 9th. The invoice number you have provided does not match the format of our orders so I would suggest that your order may well have been placed with a different supplier. I would suggest that you check your bank statements to see who the order might be with. If I can help further please do let me know. Kind regards, George

Posted 2 years ago

“Your service is great with prompt delivery. I buy branded ink but was asked to try your own inks, and for the 2nd time of trying them I strongly recommend you dont sell them. The quality and difference in the printing is terrible and I just hope they haven't damaged my printer in anyway.”

Helpful Report

Posted 2 years ago

I am sorry to read that you have experienced problems with the quality of our toners We have years of experience and offer full support so please contact us directly Cartridge People's “Own Brand” have been sourced by our industry experts and undergone stringent testing to ensure they act as outstanding low-cost alternatives to original cartridges. Also please be assured that we are so confident with our products we have a lifetime printer guarantee in place - This means that if a Cartridge People own brand toner has caused an issue with your printer, we will cover the cost of repairing the machine and if necessary, replace the printer.

Posted 2 years ago

“Once I placed my order someone phoned me to try and sell me a cartridge world product over the one I had bought. I was really busy at work so using my number for sales without my permission was annoying enough, but as I didn't want to be rude to the woman on the phone, I tried to politely say I wasn't interested. She then kept pushing and seemed annoyed that I wasn't going with the cheaper own-brand option and was sticking with my canon order. Imagine getting an unsolicited sales call and the woman getting agro with you! mad!”

Helpful Report

Posted 2 years ago

Cartridge People is rated 4.8 based on 114,924 reviews