Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 113,016 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 113,016 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Non HP replacement colour cartridge doesn't work”

Helpful Report

Posted 2 years ago

Sorry to hear you are having problems with the colour cartridges from your order A member of the team will contact you directly to resolve your issue Remember all of our own branded inks are covered under our 2-year warranty

Posted 2 years ago

“I normally buy Canon cartridges from you for my MG6650 printer. However some months ago I decided to order some of your Own Brand cartridges. Never again! The first two leaked all over me and the printer as I was inserting them. Pretty disappointing.”

Helpful Report

Posted 2 years ago

Good afternoon Christopher. Thank you for your review, I'm sorry to hear that your cartridges proved to be faulty, I can see from the notes on the order that we are awaiting the return of the cartridges to begin the refund process for you. If we can help in any other way please do let us know. Kind regards, George

Posted 2 years ago

“Was not happy on this occasion. Happy to explain more if you contact me.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your review, I'm sorry to hear that you're having problems with your order, I will contact you directly to see what we can do to resolve the issue. Kind regards, Simon

Posted 2 years ago

“Got an unsolicited call from them whilst at work to ask why I did not buy their own brand ink.”

Helpful Report

Posted 2 years ago

Sorry to hear our call was at an inconvenient time We do call customers, on occasion, to try and save them money by providing information on our latest offers and our own branded products I have removed you from any further communications Again please accept our apologies

Posted 2 years ago

“My parcel should have been delivered on 12.8.2022. Invoice: 9057111079 Purchase order: SCE0l7694966 HP 305 tri colour cartridge. £10.99 No parcel has arrived and no note left. Please re deliver this order or refund my account. Thank you. Joan Tomlinson 8 Sutton Lane CV130LB TEL: 07798723827”

Helpful Report

Posted 2 years ago

Good morning Joan, Thank you for your review, I can see that you spoke to one of my colleagues earlier today about this. It seems that no order has been placed with us for a colour cartridge, however we have sent you a black cartridge for the order placed with us on August 9th. The invoice number you have provided does not match the format of our orders so I would suggest that your order may well have been placed with a different supplier. I would suggest that you check your bank statements to see who the order might be with. If I can help further please do let me know. Kind regards, George

Posted 2 years ago

“Your service is great with prompt delivery. I buy branded ink but was asked to try your own inks, and for the 2nd time of trying them I strongly recommend you dont sell them. The quality and difference in the printing is terrible and I just hope they haven't damaged my printer in anyway.”

Helpful Report

Posted 2 years ago

I am sorry to read that you have experienced problems with the quality of our toners We have years of experience and offer full support so please contact us directly Cartridge People's “Own Brand” have been sourced by our industry experts and undergone stringent testing to ensure they act as outstanding low-cost alternatives to original cartridges. Also please be assured that we are so confident with our products we have a lifetime printer guarantee in place - This means that if a Cartridge People own brand toner has caused an issue with your printer, we will cover the cost of repairing the machine and if necessary, replace the printer.

Posted 2 years ago

“Once I placed my order someone phoned me to try and sell me a cartridge world product over the one I had bought. I was really busy at work so using my number for sales without my permission was annoying enough, but as I didn't want to be rude to the woman on the phone, I tried to politely say I wasn't interested. She then kept pushing and seemed annoyed that I wasn't going with the cheaper own-brand option and was sticking with my canon order. Imagine getting an unsolicited sales call and the woman getting agro with you! mad!”

Helpful Report

Posted 2 years ago

“Not very happy with Cartridge People I have to say. I ordered this via Top Cashback expecting to receive something back considering I had spent over £500. The order tracked at zero amount and when I challenged this was told my purchase wasn't eligible (i bought original toners - 4 of them) so that would be classed as "other online purchases" at 4.4% . Suffice to say I won't be using Cartridge People again and will be putting my business elsewhere with companies who are less sneaky.”

Helpful Report

Posted 2 years ago

“I have rated these people as 2 stars based on the experience of my latest purchase from them-I had found them much better before having previously used them. I ordered some Brother tapes for a label printer-the price was ok. I'd seen somewhere that it stated free delivery & I didn't notice the next-day delivery option at £5.99 (my fault-which I probably would have paid in this instance), assuming due to the value (over £200.00) that they would be sent this way anyway. I had a mail the same day to say that they had been dispatched (good) and also that the delivery would be 3-5 days-not to contact them to chase beforehand (not great). With the weekend in the middle, it was almost 7 days when I chased, to be then told that they had been lost and my order would be re-sent. They did arrive the next day in two separate deliveries & the customer services chap did answer me promptly, so that side of the service was good with the issue being resolved with a satisfactory result. I can't help thinking though that if they had sent these out using a decent tracked service giving me the ability to track my order once dispatched in the first place, it would have saved a lot of time and hassle. When the order was re-sent they could not then tell me on the same day that it had been sent until the following morning so I had no idea whether I needed to wait for a delivery to arrive or not. They then told me another lot had been sent-all a bit of a mess in the end. The low review is for the poor free delivery service which I'm not sure I'd opt for again having required the items sooner than they arrived.”

Helpful Report

Posted 2 years ago

Good Afternoon, I have read the order and the parcel has come direct from the suppliers which is why the tracking is a little more difficult to obtain and why it takes slightly longer to get to you than it would if the order was sent directly from ourselves. Please do contact us for tracking details even if the website advises to wait longer as we are here to help. I am sorry for all of the trouble you were caused. Kind regards, Sarah

Posted 2 years ago

“Ordered branded HP toner. Was immediately hounded by the sales team to switch to own brand. I have tried these before and the quality is not as good. The order also missed the target deliver date.”

Helpful Report

Posted 2 years ago

Dear Ross, Thank you for taking the time to write your review. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. I will ensure that this is dealt with by bringing this to the advisors attention. I assure you that your satisfaction in all aspects of your shopping experience with us is our prime focus and we are committed to offering exceptional service to all of our customers. I must apologise again for the way the call was handled by the advisor - this will be addressed. With regards to your delayed delivery, we quote 1-3 working days and your order was placed on Friday 29th July and delivered on Tuesday 2nd August so was within this standard service. If I can help further please do let me know. Kind regards, George

Posted 2 years ago

“Good points-Printer purchased was delivered in record time. On the downside I was told that a printer cable was not supplied, I bought one only to find that it was not required. It was returned for a refund. The website advert said that a three-year warranty was on offer, it was also printed on the box. When I enquired I was told to go through the manufacturer which has proved to be, up to the moment, a time-consuming and fruitless exercise.”

Helpful Report

Posted 2 years ago

Dear Jeffrey, Thank you for your review, I'm sorry to hear that there may have been a couple of points of confusion. Firstly, not all printers come with USB cables and it is advisable to have one for certain types of updates to the printer occasionally, however I can now see that the refund for this has been processed in full. Secondly, we do offer a 3 year warranty for your printer but this would cost £14.99, my colleague you spoke to has noted that you thought free one was available which is why he pointed you to the manufacturer. I hope this helps to explain these two elements of your order but please do let me know if you require further help. Kind regards, George

Posted 2 years ago

“Just wanted to leave feedback about purchase in which I am the one that made a mistake but not interested”

Helpful Report

Posted 2 years ago

Dear Peter, Thank you for taking the time to write this review. I will ensure that someone from the Customer service team contacts you shortly to resolve the issue. Kind Regards, Siobhan.

Posted 2 years ago

“I ordered the cartridges on a Sunday, and received notification that it had been dispatched. Received a notification from Royal Mail, who said that it would be delivered on Tuesday. Cartridges did not arrive until Friday. It seems that the Royal Mail have let you down in a big way. They were unreliable, and at one point received notification the the cartridges had been sent to Kidsgrove, not far from Crewe. If this is the standard of you posting products, then need to perhaps reconsider. I could have got this product from elswhere much quicker. Day after ordering cartridges, received an 'e' mail showing that the product I had ordered, was now on offer with a 10% reduction. Why?”

Helpful Report

Posted 2 years ago

“Being bombarded with emails and offers within days of making the purchase is not what I want nor is good for your business because it is so annoying it will make people immediately unsubscribe. I will not use up the cartridges in days, why not give an offer after a few months? Otherwise good and quick order delivery and value for money”

Helpful Report

Posted 2 years ago

“Sales person was too pushy to sell their toner cartridge over the phone and I didn't like it.”

Helpful Report

Posted 2 years ago

Thank you for your review I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to our attention. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. I will ensure that this is dealt with by bringing this to the advisors attention. I assure you that your satisfaction in all aspects of your shopping experience with us is our prime focus and we are committed to offering exceptional service to all of our customers. If you have any queries or further feedback please contact us. Kindest regards, Louise

Posted 2 years ago

“It was an easy buying process online and fast and easy delivery. I did not expect a call attempting to sell me another product. It was an annoying disruption, so I will return to using Amazon next time.”

Helpful Report

Posted 2 years ago

Dear Chris Thank you for your review. I have ensured that you do not receive any future phone calls regarding our own branded products. Please accept my apologies for any inconvenience caused. Kind Regards Simon

Posted 2 years ago

“Since I starting using the black catridge last week I have had a great lot of problem. Used up one and a half catridge trying to clean the head”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your review, I'm sorry to hear that you're having problems with your order, I will contact you directly to see what we can do to resolve the issue. Kind regards, Simon

Posted 2 years ago

“Didn't like hard sell of own brand cartridges.”

Helpful Report

Posted 2 years ago

Dear David, Thank you for your review. I have ensured that you do not receive any future phone calls regarding our own branded products. Please accept my apologies for any inconvenience caused. Kind Regards Louise

Posted 2 years ago

“Cartridge People is in general a good company. However, on this occasion the cartridge arrived badly late. Also the last two lines on the order form are hidden on a laptop screen. This meant that, on my first attempt, I did not complete the form in full and the order was lost. Thus, my order was delayed twice.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your review. I have had a looked at your order and can see that as it was placed on a Saturday it was dispatched on Monday the 18th July, Royal Mail advised that this was delivered on the 19th July. Unfortunately, we don't dispatch over the weekend. Kind Regards Louise

Posted 2 years ago

“on going problem but it may be sortet i hope”

Helpful Report

Posted 2 years ago

Dear John, Thank you for your review, I can see that you have been in contact with us regarding a problem you are having and that this is being resolved. I hope this helps and please do not hesitate to contact us again should you require any further assistance. Kind Regards Louise

Posted 2 years ago

Cartridge People is rated 4.8 based on 113,016 reviews