Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 113,055 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 113,055 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Write Your review

Tell us how Cartridge People made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Photo prints are dull & grainy, changed to cannon cartridge with better result.s”

Helpful Report

Posted 3 years ago

Dear John, Thank you for your review, I'm sorry to hear that you had problems with your cartridges, I will contact you directly to find a solution. Kind regards, George

Posted 3 years ago

“very disappointed , i have flu and have not collected it yet , for some reason you took it to the co op .i was given a time but stayed in especially , why go to co op , there are safe places in my house or the neighbours , why not leave a note , i am hoping to get out today , would have given you a lower rating but for your price! i note you have taken payment of course , no, not very impressed!”

Helpful Report

Posted 3 years ago

Good Afternoon, I am really sorry DPD failed to deliver your parcel. I have rung and spoken to them and tried to call you. Please call me back on 02030010234 Many thanks, Sarah

Posted 3 years ago

“The cardboard box was broken so that the box inside with the reams of paper was also damaged. Poor quality packaging.”

Helpful Report

Posted 3 years ago

Good Morning, I am sorry to hear the parcel arrived damaged. I have sent you an email please respond or please call us on 02030010234 Kind Regards, Sarah

Posted 3 years ago

“One of those companies that never stop sending emails”

Helpful Report

Posted 3 years ago

Good Morning, At the bottom of the email, you can change the number of emails you receive. It says too many emails "change your preference" Kind Regards, Sarah

Posted 3 years ago

“The website directed me to a substitution to the items I had ordered. I had ordered a roll of labels, size 29mm x 30mm, and by the manufacturer of my label printer. The substitute wasn’t f z different size- one continuous label of 29mm with. Additionally the labels were if incredibly poor quality. These are thermal labels and the substitute was if such poor quality that the labels are almost entirely illegible once printed- the letters bleed out in these poor quality labels. I may use this supplier again, but if I do then I don’t be using their own brand products. Additionally their P&P charge was extortionate.”

Helpful Report

Posted 3 years ago

Good Morning, I am sorry you have had problems with the item purchased. Please note all of our goods come backed with a guarantee incase of any issues. I have checked your order and the delivery choosen was included in the price so you paid no extra for the delivery of your goods. One of the team will be with you shortly. Kind Regards, Sarah

Posted 3 years ago

“After a week still no delivery had contact you and sending a replacement waiting in anticipation”

Helpful Report

Posted 3 years ago

Good Afternoon, I am sorry for the delay in you receiving your order, I can see that your replacement has been dispatched and was received today. I am sorry for the inconvenience this has caused. Kind regards, Sarah

Posted 3 years ago

“Recently ordered 2 HP304 ink cartridges [black and colour] but my printer will not accept the black cartridge and after numerous attempts will not print! So I have had to purchase a genuine HP cartridge and cannot use your services any longer!”

Helpful Report

Posted 3 years ago

Good Afternoon, I am sorry to hear you are having a problem with the black cartridge. One of the team will be in contact shortly. Kind Regards, Sarah

Posted 3 years ago

“Received own make cartridge that didn't work, 4 days after reporting still waiting for replacement or even confirmation replacement sent. Disapointed”

Helpful Report

Posted 3 years ago

Good Afternoon, I am sorry to hear you are having a problem with the yellow ink cartridge. I can see you have emailed in and a reply was sent on the 28th March asking for some further information. We have yet to receive a reply so a replacement is yet to be sent. I will contact you now to resolve the issue you are having. If you need any further help please let me know. Kind Regards, Sarah

Posted 3 years ago

“I recently purchased 3 "own brand" cartridges for my Brother printer. Whilst the price was good, the service swift, I am afraid that the quality of the product is not: with an original Brother cartridge I got perfect prints, the "own brand" one is smudgy and for some reason distorted! I guess you get what you pay for.”

Helpful Report

Posted 3 years ago

Good afternoon Thank you for your review. I am sorry that you are having a problem with the toners we have supplied. One of our customer service team will contact you soon to help resolve this for you. Kind Regards Marianne

Posted 3 years ago

“Unfortunately, my printer will not accept one of your ink cartridges, despite being the correct one for the printer. The black, blue and cyan cartridges were accepted fine but the yellow wasn't.”

Helpful Report

Posted 3 years ago

Good Afternoon, Thank you for your review and I am sorry to hear that you are having problems with the yellow cartridge supplied by us. I will arrange for a member of our team to contact you to try and resolve the problem you are having. Kind Regards Louise

Posted 3 years ago

“Service excellent. Goods arrived quickly. Well done. However the ink is questionable as INK LOW message comes up every time I print and it’s a brand new cartridge!! Disappointed. Margaret”

Helpful Report

Posted 3 years ago

Good afternoon Margaret Thank you fory our review. One of our customer service team will contact you soon to help resolve this for you. Kind Regards Marianne

Posted 3 years ago

“Good prices, good service EXCEPT make it impossible to opt out of intrusive cookies.”

Helpful Report

Posted 3 years ago

“The initial service in buying printer cartridges was fine. Shame about the subsequent bombardment of unsolicited marketing emails.”

Helpful Report

Posted 3 years ago

Good morning, thank you for your review. I have removed you from our mailers, this can take up to 48hrs. You can opt down/reduce the amount of emails you receive in your account - you can do this by logging into your account and clicking on Manage Marketing Preferences. Then opt down to the following options for marketing emails - weekly, fortnightly, monthly, every 3 months. You can also do this by clicking on the unsubscribe link in the bottom of any marketing emails that you receive. Should you require any further support please feel free to contact us. Kind Regards, George

Posted 3 years ago

“Being in a rush, I hadn’t noticed these were not genuine toner cartridges. After using them I noticed they are nowhere near as vibrant and a load fainter and greyer than genuine inks. We won’t be ordering again.”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your review, I'm sorry to hear that your cartridges aren't printing in the manner you would expect, I will contact you directly to try to resolve this. Kind regards, George

Posted 3 years ago

“New black cartridge print faint, removed and cleaned now shows no ink. Had to purchase HP new cartridge as emergency requirement to print for holiday documents”

Helpful Report

Posted 3 years ago

Good Afternoon, Thank you for leaving your feedback. I am very sorry to hear you have had an issue with the cartridge on this occasion. I will contact you directly to discuss this further and to get a resolution in place for you. Kindest regards, Becky

Posted 3 years ago

“Continual sending of follow up emails has made me decide I will never purchase from Cartridge People again”

Helpful Report

Posted 3 years ago

Good afternoon Neil Thank you for your review. I can confirm that I have removed you from the reviews requested data base along with mailers list, this can take up to 48hrs. You can opt down/reduce the amount of emails you receive in your account - you can do this by logging into your account and clicking on Manage Marketing Preferences. Then opt down to the following options for marketing emails - weekly, fortnightly, monthly, every 3 months. You can also do this by clicking on the unsubscribe link in the bottom of any marketing emails that you receive. Should you require any further support please feel free to contact us. Kind Regards Marianne

Posted 3 years ago

“The young lady who took my order on the phone put me under a lot of pressure to buy other cartridges. Unacceptable hard sell and aggressive, I will not use the company again.”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your review. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. I will ensure that this is dealt with by bringing this to the advisor's attention. I assure you that your satisfaction in all aspects of your shopping experience with us is our prime focus and we are committed to offering exceptional service to all of our customers. I must apologise again for the way the call was handled by the advisor - this will be addressed. If you have any queries or further feedback please contact us. Kindest regards, George

Posted 3 years ago

“The correct cartridge arrive promptly, but I've been pestered by spam asking for feedback since then. It was only that my usual suppler had no stock that I tried here. I wont' be able to use it again, as I will now have to block the spam.”

Helpful Report

Posted 3 years ago

Good afternoon Thank you for your review. I have removed you from our mailers, this can take up to 48hrs. You can opt down/reduce the amount of emails you receive in your account - you can do this by logging into your account and clicking on Manage Marketing Preferences. Then opt down to the following options for marketing emails - weekly, fortnightly, monthly, every 3 months. You can also do this by clicking on the unsubscribe link in the bottom of any marketing emails that you receive. Should you require any further support please feel free to contact us. Kind Regards Marianne

Posted 3 years ago

“Incomplete address on parcel - it was sent to wrong address!”

Helpful Report

Posted 3 years ago

Dear Michael, Thank you for your review, I can't locate and notes to say there was an issue with this delivery and our records show it was delivered successfully on Thursday February 17th. I will contact you directly to clarify what the problem is and how we can resolve it. Kind regards, George

Posted 3 years ago

“Confusing advise and unhelpful support”

Helpful Report

Posted 3 years ago

Dear Allan, Thank you for your review, I'm afraid it seems that the cartridges you ordered were incorrect for your HP OfficeJet 4658 printer and unfortunately, as the cartridges had been opened, we have been unable to take them back from you for a refund. If you would still like to purchase the correct cartridges, please visit the link below: https://www.cartridgepeople.com/HP/OfficeJet/OfficeJet-4658-Ink-Cartridges If we can help further please do let us know. Kind regards, George

Posted 3 years ago

Cartridge People is rated 4.8 based on 113,055 reviews