Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 114,936 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 114,936 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I receive an email from Catridgepeople requesting a call back before the order being despatched. doing so. It was to sell me the compatible version instead - by a very insistent sales person. Very disappointed.”

Helpful Report

Posted 3 years ago

Good Morning, Thank you for your review. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. I will ensure that this is dealt with by bringing this to the advisors attention. I assure you that your satisfaction in all aspects of your shopping experience with us is our prime focus and we are committed to offering exceptional service to all of our customers. Kind Regards Louise

Posted 3 years ago

“Let down by poor delivery service. Items did not arrive on the day promised but turned up a day late without being given a reason why.”

Helpful Report

Posted 3 years ago

Good Morning, Thank you for your review. I have located your orders and can see that they were both placed over the bank holiday weekend and therefore were not able to be dispatched till Tuesday, once dispatched we advise 1-2 working days for delivery. I can see that one order arrived with your by Royal Mail on Wednesday and the other one by DPD on Thursday both within our stated delivery times. I hope this helps Kind Regards Louise Cartridge People

Posted 3 years ago

“Normally fine service but last order was spoilt by a pressing phone call shortly after I made the order and in my car and so distracted, to change the order to a Cartridge People made cartridge. I had tried one before and it did not work and had to be returned wasting a lot of time. The salesman was very pressing and so I reluctantly agreed but now regret this and so and having to return the cartridges to get the ones I wanted. I did offer to keep them if they were willing to give compensation if these were not satisfactory but they declined. Disappointing.”

Helpful Report

Posted 3 years ago

Dear Peter, Thank you for your review and I am sorry that you are not happy with the service you have received. I can see that you were called by a member of our sales team who called you to see if we could save you some money by ordering our own branded products, these were changed over as you agreed to give them a try. we do state on our website that if you have any problems with any products ordered from ourselves then we will issue you with a replacement or a full refund. I can see that you have decided that you don't wish to try these so my colleague has sent you a pre paid returns label to enable you to return the unwanted back to us for a full refund, once we receive these back and process the returns you will receive a further email from us to confirm that the refund has been completed. Kind Regards Louise

Posted 3 years ago

“Although they were trying to help, they advised using their own toner and a YouTube hack would be enough, convincing me to change my order from genuine Brother parts. The hack didn’t work as Brother have updated their firmware. I would like to think Cartridge People would have known this. Now I’ve had to pay to print elsewhere while I wait for more toner. Won’t be ordering from them again.”

Helpful Report

Posted 3 years ago

Good afternoon Christopher, Thank you for your review, I'm sorry to hear that you're having problems with your order, I can see that you have contacted us directly earlier today and we're in the process of trying to resolve the issue with you. Kind regards, George

Posted 3 years ago

“Delivery was on a bag that wouldn't fit through the door It took me a week after it was supposed to be delivered to my dooy to get my ink AWFUL”

Helpful Report

Posted 3 years ago

Good Afternoon, As the item wouldn't fit through your letterbox, the item was taken to your local sorting office to collect. I am sorry for the inconvenience this has caused. I am pleased you now your goods. Kind Regards, Sarah

Posted 3 years ago

“i was under the impression that even if i wasnt in they would leave the order on the door step and take a photo. this didnt happen i have into town to collect it....not happy”

Helpful Report

Posted 3 years ago

Thank you for your feedback Your order was delivered via courier - when placing an order with us we ask for a mobile number, if we have this information from you we can text your delivery information - at this point, you can go onto the courier website and choose a safe place or arrange a suitable delivery slot As our service, on this occasion, did not meet your expectations I have added the delivery charge as a credit to your Cartridge People Account

Posted 3 years ago

“Ordered original HPcartridges and was then phoned by Cartridge people convincing me to change my order to thier own brand cartridges , which i did. When the cartridges arrived they wouldnt work in my printer .... very inconvenient and situation is not resolved 3 days on.”

Helpful Report

Posted 3 years ago

Dear James, Thank you for your review and I am sorry that you have had problems with items ordered from us. I can see on your order that my colleague George has issued you with a full refund for these items. Once again please accept my apologies for any inconvenience caused. Kind Regards Louise

Posted 3 years ago

“I have now used C P for a number of years, and I still have a problem when I am ordering cartridges for myTS8251 printer. This particular printer has 6 cartridges NOT 5 as seems to be standard ! When I receive the here is your wonderful offer, it normally has only 5 cartridges, which means that I never get a really good offer from you, as I have to order the sixth cartridge at the usual extra price! I do not feel that you are dealing fairly with me by offering nothing when other users get all the slight benefits that you offer”

Helpful Report

Posted 3 years ago

Dear Mr Chapman, Thank you for taking the time to write your review. The emails you receive may show various "bundles" of cartridges, some may not contain the Blue Photo cartridge for instance as this usually may not require replacing for most people's printing requirements. However, if you use and save the link below, you will always see all available consumables for your Canon Pixma TS8251 printer. https://www.cartridgepeople.com/Canon/Pixma/Pixma-TS-8251-Ink-Cartridges Kind regards, George

Posted 3 years ago

“I cannot get these to work. They were working something I’m guessing updated and now I have to find out how to reset the printer to Hager them to work again. Each time I forget what I have to do, it’s a real nuisance. The cost is much better but then I end up with a printer that is out of action til I can do the research, again.”

Helpful Report

Posted 3 years ago

Good Afternoon, I am sorry to hear you are having a problem with the ink cartridges. We will be in touch with you shortly. Kind Regards, Sarah

Posted 3 years ago

“Did not give me a full refund on a returned item.”

Helpful Report

Posted 3 years ago

Dear Howard, Thank you for your review. I will arrange for you to be contacted directly regarding this. Kind Regards Louise

Posted 3 years ago

“I am most disappointed that Cartridge People has joined the ranks of companies intent on driving older customers away. You now insist on customers re-ordering doing so from an account with the inevitable PASSWORD, which equally inevitably many customers will have forgotten. I re-ordered this time over the phone but do think you should enable orders to be taken online, allowing customers to proceed as 'guests' not subject to the rigmarole of password-mania.”

Helpful Report

Posted 3 years ago

Dear David, Thank you for taking the time to leave us a review and for your feedback. I will pass on your comments Kind Regards Louise

Posted 3 years ago

“Service was excellent for price and delivery. However when printing photos on my HP Photosmart C4680 onto HP Photo paper. The image looked fine however the HP compatible ink smudged giving dry dust onto anyone who handled the photos.”

Helpful Report

Posted 3 years ago

Dear Stephen, Thank you for your review and I am sorry that you are having problems with the cartridge supplied by us. I will arrange for someone to contact you directly regarding this. Kind Regards Louise

Posted 3 years ago

“Too expensive.”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your comments regarding the price increase of your compatible cartridges. Please allow me to explain the reason behind the movement in price. The majority of our compatible cartridges are purchased from China, as a result of the Corona Virus in Europe, the collection of empty cartridges, the main component used in manufacturing, has been severely impacted. The cost of empty cartridges in China have therefore increased. In addition to the above, we have received a 5% increase in postal costs If you take these price increases and currency fluctuations into account, you will see that we have not passed all of them on to our customers. I hope that the above explanation will satisfy you, and you are reassured that we are trying to maintain the best prices and quality for our customers. Should you require any further information please feel free to contact us. Kindest Regards George

Posted 3 years ago

“Photo prints are dull & grainy, changed to cannon cartridge with better result.s”

Helpful Report

Posted 3 years ago

Dear John, Thank you for your review, I'm sorry to hear that you had problems with your cartridges, I will contact you directly to find a solution. Kind regards, George

Posted 3 years ago

“very disappointed , i have flu and have not collected it yet , for some reason you took it to the co op .i was given a time but stayed in especially , why go to co op , there are safe places in my house or the neighbours , why not leave a note , i am hoping to get out today , would have given you a lower rating but for your price! i note you have taken payment of course , no, not very impressed!”

Helpful Report

Posted 3 years ago

Good Afternoon, I am really sorry DPD failed to deliver your parcel. I have rung and spoken to them and tried to call you. Please call me back on 02030010234 Many thanks, Sarah

Posted 3 years ago

“The cardboard box was broken so that the box inside with the reams of paper was also damaged. Poor quality packaging.”

Helpful Report

Posted 3 years ago

Good Morning, I am sorry to hear the parcel arrived damaged. I have sent you an email please respond or please call us on 02030010234 Kind Regards, Sarah

Posted 3 years ago

“One of those companies that never stop sending emails”

Helpful Report

Posted 3 years ago

Good Morning, At the bottom of the email, you can change the number of emails you receive. It says too many emails "change your preference" Kind Regards, Sarah

Posted 3 years ago

“The website directed me to a substitution to the items I had ordered. I had ordered a roll of labels, size 29mm x 30mm, and by the manufacturer of my label printer. The substitute wasn’t f z different size- one continuous label of 29mm with. Additionally the labels were if incredibly poor quality. These are thermal labels and the substitute was if such poor quality that the labels are almost entirely illegible once printed- the letters bleed out in these poor quality labels. I may use this supplier again, but if I do then I don’t be using their own brand products. Additionally their P&P charge was extortionate.”

Helpful Report

Posted 3 years ago

Good Morning, I am sorry you have had problems with the item purchased. Please note all of our goods come backed with a guarantee incase of any issues. I have checked your order and the delivery choosen was included in the price so you paid no extra for the delivery of your goods. One of the team will be with you shortly. Kind Regards, Sarah

Posted 3 years ago

“After a week still no delivery had contact you and sending a replacement waiting in anticipation”

Helpful Report

Posted 3 years ago

Good Afternoon, I am sorry for the delay in you receiving your order, I can see that your replacement has been dispatched and was received today. I am sorry for the inconvenience this has caused. Kind regards, Sarah

Posted 3 years ago

“Recently ordered 2 HP304 ink cartridges [black and colour] but my printer will not accept the black cartridge and after numerous attempts will not print! So I have had to purchase a genuine HP cartridge and cannot use your services any longer!”

Helpful Report

Posted 3 years ago

Good Afternoon, I am sorry to hear you are having a problem with the black cartridge. One of the team will be in contact shortly. Kind Regards, Sarah

Posted 3 years ago

Cartridge People is rated 4.8 based on 114,936 reviews