Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 113,016 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 113,016 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order still not here after 7 days?”

Helpful Report

Posted 2 years ago

Good afternoon Graham, Thank you for your review, I'm sorry to hear that your order hasn't yet arrived, I can see that a colleague is in the process of replying to your email and that your order arrived today. If we can help further please do let us know. Kind regards, George

Posted 2 years ago

“Unfortunately i was contacted and I agreed to substitute Hp with your own which my printer rejected resulting in me being out of pocket. Questionable if purchase from you in the future”

Helpful Report

Posted 2 years ago

Good morning Thank you for your review. I am sorry you have had a problem with the cartridges we have supplied. We do offer 100% guarantee on all of our products. One of our customer service advisors will contact you soon to help resolve this for you. Kind Regards Marianne

Posted 2 years ago

“I followed some advice from you to buy your own brand cartridges. they were not accepted by Epson, so I wasted my money.”

Helpful Report

Posted 2 years ago

Good morning Thank you for your review. I am sorry you have not been happy with your recent order. One of our customer service team will contact you soon to help resolve this matter. Kind Regards Marianne

Posted 2 years ago

“Great service products way way to high a price”

Helpful Report

Posted 2 years ago

Dear David Thank you for your recent order and review. Please allow me to explain the reason behind the movement in price. The majority of our compatible cartridges are purchased from China, as a result of the Corona Virus in Europe, the collection of empty cartridges, the main component used in manufacturing, has been severely impacted. The cost of empty cartridges in China have therefore increased. In addition to the above, we have received a 5% increase in postal costs If you take these price increases and currency fluctuations into account, you will see that we have not passed all of them on to our customers. I hope that this helps, and you are reassured that we are trying to maintain the best prices and quality for our customers. Should you require any further information please feel free to contact us. Kind Regards Marianne

Posted 2 years ago

“Bought the canon selphy ink and paper set as part of my daughters birthday present. Unfortunately, it was posted in a plastic bag. It arrived battered and bruised and no good to give as a gift. As i Didnt have time to arrange a return. I had to buy it again on primes next day delivery - a much higher cost but it arrived packed in a solid box and looked new.”

Helpful Report

Posted 2 years ago

Good afternoon Adam Thank you for your review. I am sorry there has been a problem with the delivery of your order. One of our customer service team will contact you soon to help resolve this for you. Kind Regards Marianne

Posted 2 years ago

“I found the whole thing very confusing and it took me much longer to do than previous sellers.”

Helpful Report

Posted 2 years ago

Dear Heather Thank you for your review and recent order. I am sorry that you found the website confusing, there are so many printers and products to choose from. I hope Lisa helped with this by placing the order over the phone. Should you require any further assistance, please feel free to contact us. Kind Regards Marianne

Posted 2 years ago

“I very recently bought print cartridges from Cartridge People for the first time. Unless the quality of print improves I will not buy from Cartridge People again. I purchased 2 x Colour and 1 x Black. As an incentive to switch from HP to CP brand I was offered an extra Black cartridge. The "incentive Black cartridge" was never delivered. When I used the cartridges the "colour" was awful. I phoned CP to explain. I was advised to take out the cartridge and clean it. I duly cleaned it and it was fine for one print. Then it went into "awful". I cleaned it again and it was fine. I am now unsure - will I get "fine" or "awful"? If I come across a colourful page I print it out to "test" it. I will go back to finding a cheaper alternative to HP but Cartridge People will not be on the list! kennardevans@yahoo.com See attatched photo showing: very low ink and a Triangle with ! mark. Hardly inspiring!”

Helpful Report

Posted 2 years ago

Good morning Mr Evans Thank you for your review. I am sorry that you have had an issue with the cartridges supplied by ourselves. I can see that you have spoken to one of my colleagues who has given you some advice to try and improve things. We are waiting on your reply. I am sorry one of the blacks was missed off the order, if the advice helps, I will send the second black out. Please let us know how you get on. Kind Regards Marianne

Posted 2 years ago

“The service I received in ordering and receiving my order was faultless and prompt as it has always been with previous purchases. However, what really surprised me was the increase in cost. In round terms, one cartridge cost me half the price which previously had bought me a full set of 4 cartridges.Obviously, I will, reluctantly, look for alternative suppliers.”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your review, I'm sorry to hear that your cartridges have increased in price recently. The majority of our compatible cartridges are purchased from China, as a result of the Corona Virus in Europe, the collection of empty cartridges, the main component used in manufacturing, has been severely impacted. The cost of empty cartridges in China have therefore increased, as well as transit costs across the board. If you take these price increases and currency fluctuations into account, you will see that we have not passed all of them on to our customers. I hope that the above explanation will satisfy you, and you are reassured that we are trying to maintain the best prices and quality for our customers. If we can help further please do let us know. Kind regards, George

Posted 2 years ago

“The printer didn't come with a cable to attach it to the computer so it wasn't possible to use it when it came. This wasn't clear on the website and when I asked which cable I needed to purchase, customer services couldn't specify which one I needed to buy. The cable I needed was listed on their website was £10 which I eventually bought for £3 on Amazon”

Helpful Report

Posted 2 years ago

Good morning Lucy. Thank you for your review. I'm afraid not all printers are supplied with USB cables anymore and yours is one of them, the contents are listed on the product's page as per below in the "What's in the box" section. https://www.cartridgepeople.com/Printers-for-sale/Canon-Pixma-MG2550S-MFC-Printer-16798.html I can only apologise for my colleagues not knowing which USB cable was applicable for your printer, I will mention this internally for training purposes. If we can help further please do let us know. Kind regards, George.

Posted 2 years ago

“Canon CLI-571 XL appears to be empty although my printer shows it as full. I have only replaced the cyan and yellow cartridges.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your review. I am sorry to hear you are experiencing an issue with the cartridges that we supplied. I will ensure a member of the customer service team contacts you shortly to resolve the issue. Kind Regards Siobhan

Posted 2 years ago

“Encouraged me to buy own brand - then sent a colour ink in the black box...annoying! Despite managing email preferences, it's like a tsunami of marketing mails....so irritating!”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for taking the time to write this review. I can see you have been in contact with us and this has now been resolved. If we can assist you any further please let us know. Kind Regards Siobhan

Posted 2 years ago

“I recently ordered two cartridges for £28 but they would not work with my HP laptop. I had to buy two Canon cartridges for £48 (!) thus wasted £28. I have used Cartridge People before with no problem. Not at all pleased. Robin Morris”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your review. I’m sorry to hear that you are experiencing an issue with the product that we supplied. We do offer a full 100% satisfaction guarantee on all our own branded products. I will ensure a member of the customer service team contacts you to resolve the issue. Kind Regards

Posted 2 years ago

“I ordered something on a Monday, standard delivery - NOT NEXT DAY - because I knew I wouldn't be in the next day. Royal Mail tried to deliver it on Tuesday, when I wouldn't be in. I tried to collect from the sorting office on Thursday - but unbeknownst to me, they were on strike and it was closed. I then arranged re-delivery for today, Monday. Assuming it comes today, that will be a week since I ordered it. If they had delivered as they said - one or two days FROM DESPATCH - I would have had it. And people ask why I don't like to shop online.”

Helpful Report

Posted 2 years ago

“Product as promised but had to wait. Instead of 1 day it was days due to them using Royal Mail.”

Helpful Report

Posted 2 years ago

Thank you for your review and I am very sorry for the delay in the delivery of this order. We entrust Royal Mail to deliver thousands of orders and they do have a very high success rate. I am pleased to hear that this has now arrived although I apologise again for any inconvenience caused. Should you need any further assistance please feel free to contact us. Thank you, Si

Posted 2 years ago

“I recently purchased a printer - hp Laserjet m110we . I have spent many hours trying to get it to work but it won’t print . I would appreciate a refund and I will return it . I have emailed previously but have got nowhere. Many thanks Julian”

Helpful Report

Posted 2 years ago

Good afternoon Juilan, Thank you for your review, I'm sorry to hear that you're having problems with your printer, I can see that you're in conversation with our Technical Support Department who are looking at resolving the issue for you, they will be back in contact with you today. Kind regards, George

Posted 2 years ago

“I bought some compatible cartridges for my HP printer. They do not work! I tried all sorts of ways to get them to work as per help instructions, but to no avail, I wondered if my printer was faulty at one stage.. I sent for some genuine cartridges from the HP store and they worked straight away. I won't be buying any more compatible cartridges.”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your review, I'm sorry to hear that you're having problems with your order, I will contact you directly to see what we can do to resolve the issue. Kind regards, George

Posted 2 years ago

“Item arrived in time and in good condition. Quality is very poor as I have hardly printed @100 A4 sheets and the ink has already gone lighter.will it buy again”

Helpful Report

Posted 2 years ago

Good morning Sushma, Thank you for your review, I'm sorry to hear that you're having problems with your order, I will contact you directly to see what we can do to resolve the issue. Kind regards, George

Posted 2 years ago

“The black cartridge sent in the multi-pack ran out after one use”

Helpful Report

Posted 2 years ago

Dear John, Thank you for your review and I am sorry to hear that you are having problems with an original Black cartridge ordered from us. I will arrange for a member of our team to contact you regarding this. Kind Regards Louise

Posted 2 years ago

“Ordering is simple, delivery is excellent but quality is poor. My Cannon printer does not recognise the Cartridge People cartridge and I am in discussion with them to resolve the problem. The first call was not reassuring!”

Helpful Report

Posted 2 years ago

I am sorry to hear that you have had problems with our ink cartridges I see that you have been emailing the team and we are awaiting your reply regarding the troubleshooting Please contact the team if you are still experiencing issues All of our cartridges are fully guaranteed https://www.cartridgepeople.com/info/contact-us

Posted 2 years ago

“After selecting to order genuine cartridges I was prompted did I wish to buy compatible cartridges which I declined and paid by CC. I then received an email "about your order, please contact us" I therefore called and the agent asked me if I didn't want to buy compatible cartridges. I said no. I was then offered an additional discount to take the compatible cartridges and again I said no and finally got my genuine cartridges. Clearly they make more profit on the compatible cartridges compared to the genuine but this is really pushy technique to try and make you buy the more profitable version. VERY ANNOYING.”

Helpful Report

Posted 2 years ago

I am sorry to hear that our team we pushy, this is not our aim We know that times are tough at the moment and we want to ensure all of our customers are aware of our own brand alternatives, our commitment to customer care is paramount in everything we do. From making sure you get the best deals, delivered on time and from a secure online environment for you to buy with confidence; we’re committed to going the extra mile for you

Posted 2 years ago

Cartridge People is rated 4.8 based on 113,016 reviews