Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 114,921 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 114,921 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was ok apart from the telephone call I received trying to persuade me to change my order to Cartridge People ink. This was intrusive, unwelcome and an appalling way to treat anyone.”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for your review. I sincerely apologise that you have been made to feel dissatisfied after a call from our Sales advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. Kind Regards Simon

Posted 2 years ago

“I selected the correct printer and was sent the wrong item. When i called, i was told it was correct! It was clearly the wrong item. Return agreed, but i had to haggle to get the delivery funds back.”

Helpful Report

Posted 2 years ago

Dear Mr Jones, Thank you for your review. I sincerely apologise that you have had problems with your recent order. I can confirm that your order has now been refunded in full as requested. If you need anything further, please do not hesitate to contact us. Kind Regards Simon

Posted 2 years ago

“I ordered a genuine HP toner cartridge, then later that same day someone from customer service phoned up to recommend I bought a non-genuine one. When I said I'd stick with my original choice they spent several minutes persuading me that I should buy the non-genuine one. I found this quite annoying and told them I wasn't changing my order. It makes me think that they wanted me to choose the item that was best for them (profit margin) rather than the item that was best for me (reliability).”

Helpful Report

Posted 2 years ago

Dear Mark, Thank you for your review. I sincerely apologise that you have been made to feel dissatisfied after a call from our Sales Team advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. Kind Regards Simon

Posted 2 years ago

“Disappointed that CP are unwilling to replace an unused defective cartridge, despite my being a regular customer.”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your review and I am sorry that you are having problems with the cartridges supplied by us. I will arrange for someone to contact you as soon as possible to try and resolve the problem you are having. Kind Regards Simon

Posted 2 years ago

“I started ordering from Cartridge People during the early days of the pandemic, when it was difficult to get supplies, and I'm still grateful for the helpful service on that and other occasions since. But this time, something went really wrong: after I ordered, a salesman phoned me with a canned pitch trying to sell me on changing my order from the genuine HP cartridge to the own brand. (I'd ordered the own brand before, but decided the genuine ones are better). Even after I explained this, he was quite pushy, and by the time I hung up I was angry. When I ordered, I was asked to give my phone number for purposes of delivery, and assured that it would not be used otherwise. But this was blatantly a sales call -- of the sort that often rudely interrupts my work day -- and a pretty inept one. And it's occurring to me now that what I order from you I could go around the corner and buy at Ryman's ... so ...”

Helpful Report

Posted 2 years ago

Dear Meryl, Thank you for your review. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to our attention. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. I must apologise again for the way the call was handled by the advisor. I have also made sure you won't be contacted again. If you have any queries or further feedback please contact us. Kindest regards, Siobhan

Posted 2 years ago

“Ordered cartridges easily for years through cartridge people by logging into my account, now the log on facility is no longer available or hidden from view.”

Helpful Report

Posted 2 years ago

Dear David, Thank you for your review. The login link is still on our webpage and is in the top right of your scree above the "Basket" I hope this helps. Kind regards Simon

Posted 2 years ago

“Got called within 30 seconds of the order going through stating they “never do this but why have you ordered OEM and not CP own brand”. When told that it’s better to prevent compatibility issues the hard sell began. Even after I told him the company pays and it’s nothing to do with me he STILL tried to sell the CP toners. On the plus side though, they were delivered the following day.”

Helpful Report

Posted 2 years ago

Good morning, I sincerely apologise that you have been made to feel dissatisfied after a call from our Sales advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. Kind Regards Simon

Posted 2 years ago

“Ordered a week ago and item still has not arrived. Not very impressed with the speed of service!”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for taking the time to leave a review and I am sorry to hear that you haven't yet received your order, I have tracked the delivery with Royal Mail and they are stating it was delivered on the 31/10/2022. I will contact you directly with all the details in case it was left with a neighbour. Kind Regards Louise

Posted 2 years ago

“Cartridges came very quickly but unfortunately my printer wouldn’t accept them.”

Helpful Report

Posted 2 years ago

Dear Susan, Thank you for your review and I am sorry that you are having problems with the cartridges supplied by us. I will arrange for someone to contact you as soon as possible to try and resolve the problem you are having. Kind Regards Louise

Posted 2 years ago

“For what, you haven't said!”

Helpful Report

Posted 2 years ago

Thank you for this comment. I can see that my colleague has already been in contact with you and confirmed what you have ordered with us. Thank you for your time. Kind regards, Si

Posted 2 years ago

“Product is fine, but I did not appreciate a 'marketing call' challenging my product decision trying to persuade me to change the order to a Cartridge People own brand item.”

Helpful Report

Posted 2 years ago

Dear David I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. Kind Regards Siobhan

Posted 2 years ago

“Found Cartridge People, very easy to deal with !!! Next day delivery, Printer all working again, Will return again when l next need them. AM ( North Wales)”

Helpful Report

Posted 2 years ago

Good Morning, We are happy to hear that you find Cartridge People easy to deal with, and your printer is working. If you need anything further please contact us on 02030010234 or email customerservice@cartridgepeople.com to assist you. Kind Regards Simon

Posted 2 years ago

“They wrte a little slow and osting out what I thought were genuine Canon Ink cartridges I recevied and own brand version(?) Probably my fault but if so they should make their web site a LOT clearer. Shan't be using the, again.”

Helpful Report

Posted 2 years ago

Good Afternoon, We are happy to provide a Credit into your Account or a refund for any items bought in error that are returned to us within 30 days of purchase. The packaging and inner seal/bag must be unopened, so they are in resalable condition. Please contact us on 02030010234 or email customerservice@cartridgepeople.com to arrange a return. Kind Regards Siobhan

Posted 2 years ago

“Order still not here after 7 days?”

Helpful Report

Posted 2 years ago

Good afternoon Graham, Thank you for your review, I'm sorry to hear that your order hasn't yet arrived, I can see that a colleague is in the process of replying to your email and that your order arrived today. If we can help further please do let us know. Kind regards, George

Posted 2 years ago

“Unfortunately i was contacted and I agreed to substitute Hp with your own which my printer rejected resulting in me being out of pocket. Questionable if purchase from you in the future”

Helpful Report

Posted 2 years ago

Good morning Thank you for your review. I am sorry you have had a problem with the cartridges we have supplied. We do offer 100% guarantee on all of our products. One of our customer service advisors will contact you soon to help resolve this for you. Kind Regards Marianne

Posted 2 years ago

“I followed some advice from you to buy your own brand cartridges. they were not accepted by Epson, so I wasted my money.”

Helpful Report

Posted 2 years ago

Good morning Thank you for your review. I am sorry you have not been happy with your recent order. One of our customer service team will contact you soon to help resolve this matter. Kind Regards Marianne

Posted 2 years ago

“Great service products way way to high a price”

Helpful Report

Posted 2 years ago

Dear David Thank you for your recent order and review. Please allow me to explain the reason behind the movement in price. The majority of our compatible cartridges are purchased from China, as a result of the Corona Virus in Europe, the collection of empty cartridges, the main component used in manufacturing, has been severely impacted. The cost of empty cartridges in China have therefore increased. In addition to the above, we have received a 5% increase in postal costs If you take these price increases and currency fluctuations into account, you will see that we have not passed all of them on to our customers. I hope that this helps, and you are reassured that we are trying to maintain the best prices and quality for our customers. Should you require any further information please feel free to contact us. Kind Regards Marianne

Posted 2 years ago

“Bought the canon selphy ink and paper set as part of my daughters birthday present. Unfortunately, it was posted in a plastic bag. It arrived battered and bruised and no good to give as a gift. As i Didnt have time to arrange a return. I had to buy it again on primes next day delivery - a much higher cost but it arrived packed in a solid box and looked new.”

Helpful Report

Posted 2 years ago

Good afternoon Adam Thank you for your review. I am sorry there has been a problem with the delivery of your order. One of our customer service team will contact you soon to help resolve this for you. Kind Regards Marianne

Posted 2 years ago

“I found the whole thing very confusing and it took me much longer to do than previous sellers.”

Helpful Report

Posted 2 years ago

Dear Heather Thank you for your review and recent order. I am sorry that you found the website confusing, there are so many printers and products to choose from. I hope Lisa helped with this by placing the order over the phone. Should you require any further assistance, please feel free to contact us. Kind Regards Marianne

Posted 2 years ago

“I very recently bought print cartridges from Cartridge People for the first time. Unless the quality of print improves I will not buy from Cartridge People again. I purchased 2 x Colour and 1 x Black. As an incentive to switch from HP to CP brand I was offered an extra Black cartridge. The "incentive Black cartridge" was never delivered. When I used the cartridges the "colour" was awful. I phoned CP to explain. I was advised to take out the cartridge and clean it. I duly cleaned it and it was fine for one print. Then it went into "awful". I cleaned it again and it was fine. I am now unsure - will I get "fine" or "awful"? If I come across a colourful page I print it out to "test" it. I will go back to finding a cheaper alternative to HP but Cartridge People will not be on the list! kennardevans@yahoo.com See attatched photo showing: very low ink and a Triangle with ! mark. Hardly inspiring!”

Helpful Report

Posted 2 years ago

Good morning Mr Evans Thank you for your review. I am sorry that you have had an issue with the cartridges supplied by ourselves. I can see that you have spoken to one of my colleagues who has given you some advice to try and improve things. We are waiting on your reply. I am sorry one of the blacks was missed off the order, if the advice helps, I will send the second black out. Please let us know how you get on. Kind Regards Marianne

Posted 2 years ago

Cartridge People is rated 4.8 based on 114,921 reviews