Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 113,050 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 113,050 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Write Your review

Tell us how Cartridge People made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered ink from cartridge people as it was the cheapest i could find and I needed the ink as soon as possible. However rather than sending my order straight out I received a missed call asking me to ring them. When I rang them I discovered there was not a problem with my order as I had assumed. They had rang me to try to get me to change my order from HP ink to their own brand. The website states that the contact number you provide will only be used if there is a problem so I was annoyed that they had used it to make a sales call. When I pointed this out the person I spoke to was very apologetic and said they would send my order straight out. If I had wanted to order their own brand cartridges I would have done so online but I didn’t as I needed HP - my printer will not work unless I use HP cartridges ! I must say the experience of being called by cartridge people to push their own brand when they should have been sending out my order, has put me off using them again !”

Helpful Report

Posted 3 years ago

Dear Carol, Thank you for your review. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. I will ensure that this is dealt with by bringing this to the advisors attention. I assure you that your satisfaction in all aspects of your shopping experience with us is our prime focus and we are committed to offering exceptional service to all of our customers. I must apologise again for the way the call was handled by the advisor - this will be addressed. If you have any queries or further feedback please contact us. Kindest regards, George

Posted 3 years ago

“I'll review this once they finally arrive and get to use them. First time ive bought from here and it doesnt look good for any further purchases”

Helpful Report

Posted 3 years ago

Good afternoon Keith, Thank you for your review, I'm sorry to hear that you're having problems with your order, I will contact you directly to see what we can do to resolve the issue as our records show your order was delivered the day after it was placed. Kind regards, George

Posted 3 years ago

“I have previously ordered a Cyan cartridge from CP, which works well and is better than those from two other sources. So I have now ordered the other three of the set and the print quality in the first two days is much better than it has been for at least two years. I am happy with the price and the quality. I have a serious concern though about what your website deceptively claims to be ' free gifts '. I did have a look and decided not to accept any of the ' offers. Your website then asked me to look again, one 'No' should be enough. I just wanted to confirm the order, and was suspicious about the reason for the pressure. I did go through the list again, I selected two items. The Gadget Box was not a free gift, it cost £279.95 for a year and includes an immediate payment of £9.99. It also meant giving my bank details to a dubious source with the knowledge that such purveyors of free gifts can make it very difficult to cancel the order, or prevent the original sum or period being increased without any authority. The Coopers of Stortford might be of value, but I note that their own website is already offering a similar discount. Having rejected both Options it was concerning that I had a quick response from the Gadget scammers but not from CW to confirm the order. I am familiar with cookie software that tries to give the customer the impression, -possibly well-founded, that the order is dependent, consequential, or secondary to scam participation. So I phoned your help-line to check that the order had gone through. The gentleman was very helpful but raised my concerns when he told me that the ' gree gift ' section of the website is nothing to do with CW. Why should a reputable company hand over control of part of their public portal to such dubious concerns ?, - are CW paid for this access,? and what does this do for your image ? It leaves me with a nasty taste, when I otherwise have respect for your service. nick bove nico electrical engineering i”

Helpful Report

Posted 3 years ago

Dear Nick, Thank you for your review. I will pass on your feedback to our marketing team. Kind Regards Louise

Posted 3 years ago

“The product appears to be ok, only time will tell. However, very disappointed that I bought the items under a so-called " special Bank Holiday discount" only to find that a couple of days later and before I had received the goods the same items were being offered for sale at a cheaper price! I wonder where I shall by my next batch of printer ink ? ? ?”

Helpful Report

Posted 3 years ago

Good morning Bob. Thank you for taking the time to write your kind review. I'm sorry to hear that there was a price shift in the days following your order, we do watch the market closely and prices can either increase or decrease regularly. On this occasion I will send you a small account credit as a gesture of goodwill, I hope this helps. If we can help in any other way please do let us know. Kind regards, George

Posted 3 years ago

“We bought two Cartridge world cartridges for our canon printer. The colour cartridge is working ok, but the black cartridge is awful, the printing is so faint as to be barely readable, its unusable and was a total waste of money.”

Helpful Report

Posted 3 years ago

Thank you for your review and I am sorry to hear of the problems you have encountered with the black cartridge from ourselves. Please be aware we are the Cartridge People, as cartridge world is a separate company to us. One of our customer service team will contact you soon to try and resolve the issue with you. Thank you, Si

Posted 3 years ago

“Delivery arrived fast and proficiently. I believed that I ordered the genuine HP cartridge, but I got a different make. That should be ok as we used different makes before. When the coloured ink ran out of the printer, I replaced it with the new cartridge from you that did not work at all. My printer could not install it. I called your office and the person I spoke to a person that I found not customer friendly at all. He asked me to try out another cartridge and whether that would work. I asked for a replacement with genuine cartridges, but that was completely dismissed. Then he told me that opened cartridges cannot be refunded. That was a very frustrating communication that I do not wish to have ever again!”

Helpful Report

Posted 3 years ago

Good Morning, Thank you for your review and I am sorry that you are not happy with the service received, I have passed on your review to our management and will contact you regarding this directly. Kind Regards Louise

Posted 3 years ago

“My order arrived quickly but I didn't appreciate the phonecall from one of the customer service team asking me if I'd like to swap to the own brand inks. I was given multiple opportunities at checkout to swap inks and I didn't so I don't want to be contacted further about this. I will not be using this company again as the call made me feel very uncomfortable because I felt as though I needed to justify my purchase.”

Helpful Report

Posted 3 years ago

Good afternoon Thank you for your review. I do apologise that the aftersales call made you feel uncomfortable, this was not the intention at all. Our account managers just check that customers are aware that we stock our Own Brand cartridges aswell. I can confirm that I have removed your details from the database, so you do not receive a call again. If you require any further assistance, please feel free to contact me. Kind Regards Marianne

Posted 3 years ago

“I receive an email from Catridgepeople requesting a call back before the order being despatched. doing so. It was to sell me the compatible version instead - by a very insistent sales person. Very disappointed.”

Helpful Report

Posted 3 years ago

Good Morning, Thank you for your review. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. I will ensure that this is dealt with by bringing this to the advisors attention. I assure you that your satisfaction in all aspects of your shopping experience with us is our prime focus and we are committed to offering exceptional service to all of our customers. Kind Regards Louise

Posted 3 years ago

“Let down by poor delivery service. Items did not arrive on the day promised but turned up a day late without being given a reason why.”

Helpful Report

Posted 3 years ago

Good Morning, Thank you for your review. I have located your orders and can see that they were both placed over the bank holiday weekend and therefore were not able to be dispatched till Tuesday, once dispatched we advise 1-2 working days for delivery. I can see that one order arrived with your by Royal Mail on Wednesday and the other one by DPD on Thursday both within our stated delivery times. I hope this helps Kind Regards Louise Cartridge People

Posted 3 years ago

“Normally fine service but last order was spoilt by a pressing phone call shortly after I made the order and in my car and so distracted, to change the order to a Cartridge People made cartridge. I had tried one before and it did not work and had to be returned wasting a lot of time. The salesman was very pressing and so I reluctantly agreed but now regret this and so and having to return the cartridges to get the ones I wanted. I did offer to keep them if they were willing to give compensation if these were not satisfactory but they declined. Disappointing.”

Helpful Report

Posted 3 years ago

Dear Peter, Thank you for your review and I am sorry that you are not happy with the service you have received. I can see that you were called by a member of our sales team who called you to see if we could save you some money by ordering our own branded products, these were changed over as you agreed to give them a try. we do state on our website that if you have any problems with any products ordered from ourselves then we will issue you with a replacement or a full refund. I can see that you have decided that you don't wish to try these so my colleague has sent you a pre paid returns label to enable you to return the unwanted back to us for a full refund, once we receive these back and process the returns you will receive a further email from us to confirm that the refund has been completed. Kind Regards Louise

Posted 3 years ago

“Although they were trying to help, they advised using their own toner and a YouTube hack would be enough, convincing me to change my order from genuine Brother parts. The hack didn’t work as Brother have updated their firmware. I would like to think Cartridge People would have known this. Now I’ve had to pay to print elsewhere while I wait for more toner. Won’t be ordering from them again.”

Helpful Report

Posted 3 years ago

Good afternoon Christopher, Thank you for your review, I'm sorry to hear that you're having problems with your order, I can see that you have contacted us directly earlier today and we're in the process of trying to resolve the issue with you. Kind regards, George

Posted 3 years ago

“Delivery was on a bag that wouldn't fit through the door It took me a week after it was supposed to be delivered to my dooy to get my ink AWFUL”

Helpful Report

Posted 3 years ago

Good Afternoon, As the item wouldn't fit through your letterbox, the item was taken to your local sorting office to collect. I am sorry for the inconvenience this has caused. I am pleased you now your goods. Kind Regards, Sarah

Posted 3 years ago

“i was under the impression that even if i wasnt in they would leave the order on the door step and take a photo. this didnt happen i have into town to collect it....not happy”

Helpful Report

Posted 3 years ago

Thank you for your feedback Your order was delivered via courier - when placing an order with us we ask for a mobile number, if we have this information from you we can text your delivery information - at this point, you can go onto the courier website and choose a safe place or arrange a suitable delivery slot As our service, on this occasion, did not meet your expectations I have added the delivery charge as a credit to your Cartridge People Account

Posted 3 years ago

“Ordered original HPcartridges and was then phoned by Cartridge people convincing me to change my order to thier own brand cartridges , which i did. When the cartridges arrived they wouldnt work in my printer .... very inconvenient and situation is not resolved 3 days on.”

Helpful Report

Posted 3 years ago

Dear James, Thank you for your review and I am sorry that you have had problems with items ordered from us. I can see on your order that my colleague George has issued you with a full refund for these items. Once again please accept my apologies for any inconvenience caused. Kind Regards Louise

Posted 3 years ago

“I have now used C P for a number of years, and I still have a problem when I am ordering cartridges for myTS8251 printer. This particular printer has 6 cartridges NOT 5 as seems to be standard ! When I receive the here is your wonderful offer, it normally has only 5 cartridges, which means that I never get a really good offer from you, as I have to order the sixth cartridge at the usual extra price! I do not feel that you are dealing fairly with me by offering nothing when other users get all the slight benefits that you offer”

Helpful Report

Posted 3 years ago

Dear Mr Chapman, Thank you for taking the time to write your review. The emails you receive may show various "bundles" of cartridges, some may not contain the Blue Photo cartridge for instance as this usually may not require replacing for most people's printing requirements. However, if you use and save the link below, you will always see all available consumables for your Canon Pixma TS8251 printer. https://www.cartridgepeople.com/Canon/Pixma/Pixma-TS-8251-Ink-Cartridges Kind regards, George

Posted 3 years ago

“I cannot get these to work. They were working something I’m guessing updated and now I have to find out how to reset the printer to Hager them to work again. Each time I forget what I have to do, it’s a real nuisance. The cost is much better but then I end up with a printer that is out of action til I can do the research, again.”

Helpful Report

Posted 3 years ago

Good Afternoon, I am sorry to hear you are having a problem with the ink cartridges. We will be in touch with you shortly. Kind Regards, Sarah

Posted 3 years ago

“Did not give me a full refund on a returned item.”

Helpful Report

Posted 3 years ago

Dear Howard, Thank you for your review. I will arrange for you to be contacted directly regarding this. Kind Regards Louise

Posted 3 years ago

“I am most disappointed that Cartridge People has joined the ranks of companies intent on driving older customers away. You now insist on customers re-ordering doing so from an account with the inevitable PASSWORD, which equally inevitably many customers will have forgotten. I re-ordered this time over the phone but do think you should enable orders to be taken online, allowing customers to proceed as 'guests' not subject to the rigmarole of password-mania.”

Helpful Report

Posted 3 years ago

Dear David, Thank you for taking the time to leave us a review and for your feedback. I will pass on your comments Kind Regards Louise

Posted 3 years ago

“Service was excellent for price and delivery. However when printing photos on my HP Photosmart C4680 onto HP Photo paper. The image looked fine however the HP compatible ink smudged giving dry dust onto anyone who handled the photos.”

Helpful Report

Posted 3 years ago

Dear Stephen, Thank you for your review and I am sorry that you are having problems with the cartridge supplied by us. I will arrange for someone to contact you directly regarding this. Kind Regards Louise

Posted 3 years ago

“Too expensive.”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your comments regarding the price increase of your compatible cartridges. Please allow me to explain the reason behind the movement in price. The majority of our compatible cartridges are purchased from China, as a result of the Corona Virus in Europe, the collection of empty cartridges, the main component used in manufacturing, has been severely impacted. The cost of empty cartridges in China have therefore increased. In addition to the above, we have received a 5% increase in postal costs If you take these price increases and currency fluctuations into account, you will see that we have not passed all of them on to our customers. I hope that the above explanation will satisfy you, and you are reassured that we are trying to maintain the best prices and quality for our customers. Should you require any further information please feel free to contact us. Kindest Regards George

Posted 3 years ago

Cartridge People is rated 4.8 based on 113,050 reviews