Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 114,930 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 114,930 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Colour cartridge was perfect but the black cartridge was faulty therefore my printer refused to print my documents.”

Helpful Report

Posted 3 years ago

Good Afternoon, I am sorry to hear you had a problem with the black cartridge. I can see you have contacted us regarding the issue. We will be in contact again shortly. Kind Regards, Sarah

Posted 3 years ago

“You have asked for a review so I am going to say that i was not happy at all with the way my last order was handled. I entered my phone number as requested and near that your website said I would only be called if there was a problem with my order. 5 minutes later i got a call asking why i did not choose a different brand of cartridge. Not good! I don't know if you have stopped sending the pens but i did not get one this time. I think the pens are a good idea!”

Helpful Report

Posted 3 years ago

Good Morning, Thank you for your review. I will get a member of our Customer Service team to contact you regarding your review. Kind regards Simon

Posted 3 years ago

“Follow up phonecall after order placed was only to push their own cartridge brand over OEM printer cartridge.”

Helpful Report

Posted 3 years ago

Good Morning, I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. Kind Regards Louise

Posted 3 years ago

“Purchased a Brother P-touch cube plus that should have come with two tapes. Only one in the box”

Helpful Report

Posted 3 years ago

Good morning Robert, Thank you for your review, I'm sorry to hear that you're having problems with your order. I will contact you directly to see what we can do to resolve the issue but it looks to me like only one tape is listed as being in contents of the Brother PT-P710BTH CUBE Plus Thermal Transfer Label Printer. Kind regards, George

Posted 3 years ago

“I made an order for 2 cartridges - only one arrived I reported this straight away, but have yet to receive any response”

Helpful Report

Posted 3 years ago

Good Morning, Thank you for your review. I will arrange for someone to contact you as soon as possible regarding this. Kind Regards Louise

Posted 3 years ago

“I was phoned by someone from your company, who addressed me by my first name and tried to persuade me to change my order and to buy one of your own products rather than the one I had ordered. He was quite persistent and very irritating. I will think twice about ordering from you again.”

Helpful Report

Posted 3 years ago

Dear Miss Willams, I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to our attention. The Purpose of the call was to make you aware of offers that we had on for your printer that may have saved you some money. I will pass on your comments to the relevant manager. Kind Regards Louise

Posted 3 years ago

“Package arrived and boxes containing the 2 ink cartridges inside were damaged. For some reason I cannot get the colour cartridge to work - and haven’t had time to looks at returning this - but the packed is obviously opened now and probably not able to be sent back. Not impressed with packaging and the colour one not working.”

Helpful Report

Posted 3 years ago

“On the plus side, cartridges arrived really quickly. On the downside, the two cartridges I did open ink went all over my hands. I was not best pleased. Just to clarify, these were Cartridge People own brand items. In all the years I've had ink jet printers I've only ever used branded cartridges and this has never happened.”

Helpful Report

Posted 3 years ago

Good Morning, Thank you for your review and I am sorry to hear that you have received leaking cartridges from us. I will arrange for someone to contact you as soon as possible to try and get this resolved for you. Kind Regards Louise

Posted 3 years ago

“I won't write reviews for businesses which use "no-reply" emails - may Cisco software and the like be damned”

Helpful Report

Posted 3 years ago

Good Morning, I do apologise that you have had problems contacting us, I have looked at your account and can see that you have been in contact with us to which my colleague Neil has sent you a reply, I will email you now with his response in case you have not received. If you do have any problems in the future please email us directly at customerservice@cartridgepeople.com. Kind Regards Louise

Posted 3 years ago

“Ordered 2 Cannon Cartridges and mistakenly thought they were the "REAL-THING" only to find out they were own brand knock-offs! Don't know yet if my printer will accept them=will let you know later. However main gripe is they promised to send a White Pen with the order. NO PEN!!!!! Complained but no response. Disgraceful customer service. Do NOT use!!!”

Helpful Report

Posted 3 years ago

Thank you for your review. I'm sorry to hear you have mistakenly ordered our own-brand cartridges but they do come with our 2-year guarantee and should you have any problems at all please do contact us as we are always happy to help. Also, I am sorry to hear that you did not receive your Complimentary FREE pen with your order, we choose to send this as a gesture of goodwill, however, I will arrange for your free pen to be resent out to you again in our next dispatch. We did receive your email and I am sorry you did not receive our reply. Thank you, Si

Posted 3 years ago

“I don’t appreciate emails everyday and neither do I like being asked for reviews and feedback”

Helpful Report

Posted 3 years ago

Good afternoon, You can opt down/reduce the amount of emails you receive in your account - you can do this by logging into your account and clicking on Manage Marketing Preferences. You can then opt down to the following options for marketing emails - weekly, fortnightly, monthly, every 3 months. You can also do this by clicking on the Unsubscribe link in the bottom of any marketing emails that you receive. If I can help further please do let me know. Kind regards, George

Posted 3 years ago

“delivery to expensive”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your review. All orders over the cost of £30.00 have a free standard delivery. Only orders below this value are subject to any delivery charge. Please accept my apologies, and if you need anything further, please do not hesitate to contact us. Kind regards Simon

Posted 3 years ago

“Sorry to leave this review but this keeps happening. Order from this company quite regularly. I order HP cartridges as I have tried their own before (after a sales call promising no problem with compatibles) and they ruined my printer. Placed the order for HP genuine stock, only to be called not once but twice from very pushing sales people trying to get me to change to their own brand - both times not taking no for an answer until I put the phone down. Shame as efficient next-day delivery - but when I say no I don't want compatibles I don't want to be harassed until I have to be rude to end the call!”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your review. I do apologise that the aftersales call made you feel uncomfortable, this was not the intention at all. Our account managers just check that customers are aware that we stock our Own Brand cartridges as well. I can confirm that I have removed your details from the database, so you do not receive a call again. If you require any further assistance, please feel free to contact me. Kind Regards Simon

Posted 3 years ago

“I ordered ink from cartridge people as it was the cheapest i could find and I needed the ink as soon as possible. However rather than sending my order straight out I received a missed call asking me to ring them. When I rang them I discovered there was not a problem with my order as I had assumed. They had rang me to try to get me to change my order from HP ink to their own brand. The website states that the contact number you provide will only be used if there is a problem so I was annoyed that they had used it to make a sales call. When I pointed this out the person I spoke to was very apologetic and said they would send my order straight out. If I had wanted to order their own brand cartridges I would have done so online but I didn’t as I needed HP - my printer will not work unless I use HP cartridges ! I must say the experience of being called by cartridge people to push their own brand when they should have been sending out my order, has put me off using them again !”

Helpful Report

Posted 3 years ago

Dear Carol, Thank you for your review. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. I will ensure that this is dealt with by bringing this to the advisors attention. I assure you that your satisfaction in all aspects of your shopping experience with us is our prime focus and we are committed to offering exceptional service to all of our customers. I must apologise again for the way the call was handled by the advisor - this will be addressed. If you have any queries or further feedback please contact us. Kindest regards, George

Posted 3 years ago

“I'll review this once they finally arrive and get to use them. First time ive bought from here and it doesnt look good for any further purchases”

Helpful Report

Posted 3 years ago

Good afternoon Keith, Thank you for your review, I'm sorry to hear that you're having problems with your order, I will contact you directly to see what we can do to resolve the issue as our records show your order was delivered the day after it was placed. Kind regards, George

Posted 3 years ago

“I have previously ordered a Cyan cartridge from CP, which works well and is better than those from two other sources. So I have now ordered the other three of the set and the print quality in the first two days is much better than it has been for at least two years. I am happy with the price and the quality. I have a serious concern though about what your website deceptively claims to be ' free gifts '. I did have a look and decided not to accept any of the ' offers. Your website then asked me to look again, one 'No' should be enough. I just wanted to confirm the order, and was suspicious about the reason for the pressure. I did go through the list again, I selected two items. The Gadget Box was not a free gift, it cost £279.95 for a year and includes an immediate payment of £9.99. It also meant giving my bank details to a dubious source with the knowledge that such purveyors of free gifts can make it very difficult to cancel the order, or prevent the original sum or period being increased without any authority. The Coopers of Stortford might be of value, but I note that their own website is already offering a similar discount. Having rejected both Options it was concerning that I had a quick response from the Gadget scammers but not from CW to confirm the order. I am familiar with cookie software that tries to give the customer the impression, -possibly well-founded, that the order is dependent, consequential, or secondary to scam participation. So I phoned your help-line to check that the order had gone through. The gentleman was very helpful but raised my concerns when he told me that the ' gree gift ' section of the website is nothing to do with CW. Why should a reputable company hand over control of part of their public portal to such dubious concerns ?, - are CW paid for this access,? and what does this do for your image ? It leaves me with a nasty taste, when I otherwise have respect for your service. nick bove nico electrical engineering i”

Helpful Report

Posted 3 years ago

Dear Nick, Thank you for your review. I will pass on your feedback to our marketing team. Kind Regards Louise

Posted 3 years ago

“The product appears to be ok, only time will tell. However, very disappointed that I bought the items under a so-called " special Bank Holiday discount" only to find that a couple of days later and before I had received the goods the same items were being offered for sale at a cheaper price! I wonder where I shall by my next batch of printer ink ? ? ?”

Helpful Report

Posted 3 years ago

Good morning Bob. Thank you for taking the time to write your kind review. I'm sorry to hear that there was a price shift in the days following your order, we do watch the market closely and prices can either increase or decrease regularly. On this occasion I will send you a small account credit as a gesture of goodwill, I hope this helps. If we can help in any other way please do let us know. Kind regards, George

Posted 3 years ago

“We bought two Cartridge world cartridges for our canon printer. The colour cartridge is working ok, but the black cartridge is awful, the printing is so faint as to be barely readable, its unusable and was a total waste of money.”

Helpful Report

Posted 3 years ago

Thank you for your review and I am sorry to hear of the problems you have encountered with the black cartridge from ourselves. Please be aware we are the Cartridge People, as cartridge world is a separate company to us. One of our customer service team will contact you soon to try and resolve the issue with you. Thank you, Si

Posted 3 years ago

“Delivery arrived fast and proficiently. I believed that I ordered the genuine HP cartridge, but I got a different make. That should be ok as we used different makes before. When the coloured ink ran out of the printer, I replaced it with the new cartridge from you that did not work at all. My printer could not install it. I called your office and the person I spoke to a person that I found not customer friendly at all. He asked me to try out another cartridge and whether that would work. I asked for a replacement with genuine cartridges, but that was completely dismissed. Then he told me that opened cartridges cannot be refunded. That was a very frustrating communication that I do not wish to have ever again!”

Helpful Report

Posted 3 years ago

Good Morning, Thank you for your review and I am sorry that you are not happy with the service received, I have passed on your review to our management and will contact you regarding this directly. Kind Regards Louise

Posted 3 years ago

“My order arrived quickly but I didn't appreciate the phonecall from one of the customer service team asking me if I'd like to swap to the own brand inks. I was given multiple opportunities at checkout to swap inks and I didn't so I don't want to be contacted further about this. I will not be using this company again as the call made me feel very uncomfortable because I felt as though I needed to justify my purchase.”

Helpful Report

Posted 3 years ago

Good afternoon Thank you for your review. I do apologise that the aftersales call made you feel uncomfortable, this was not the intention at all. Our account managers just check that customers are aware that we stock our Own Brand cartridges aswell. I can confirm that I have removed your details from the database, so you do not receive a call again. If you require any further assistance, please feel free to contact me. Kind Regards Marianne

Posted 3 years ago

Cartridge People is rated 4.8 based on 114,930 reviews