Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 113,157 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 113,157 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order arrived too late for the purpose. not interested in explanatory letters just needed the ink”

Helpful Report

Posted 9 years ago

Dear Mrs McCulloch Thank you for your feedback. I am sorry to hear your order did not arrive within the 2 to 4 working days we advise on our website. Royal Mail are normally very efficient with their deliveries for us. Most customers advise they receive their order in 3 to 4 days, though on rare occasions this can be slightly longer. Please accept my apologies for any inconvenience caused. If I can be of any further assistance, do not hesitate to contact me. Kind regards, Melanie Cartridge People

Posted 9 years ago

“took over a week for the cartridges to arrive. I haven't used any of the cartridges yet so cannot comment on ink quality”

Helpful Report

Posted 9 years ago

Dear Craig, Thank you for your review. At Cartridge People, we understand that timely delivery is extremely important to you and we want you to receive the very best service possible. We will therefore process your order to ensure that your goods are dispatched to you as soon as possible. Most of our items are dispatched and delivered within 2 - 4 working days. We make every effort to dispatch orders on the day of receipt, if received before 12pm Monday-Friday. We hold stock in multiple warehouses and utilise different delivery options, which helps us to ensure you receive your goods as quickly as possible. We ensure the optimum method is chosen to enable speedy despatch and transit by selecting the appropriate carrier and we may also opt to ship items in more than one parcel and from more than one warehouse. This helps us provide a prompt service, particularly for multi-item orders. We find this also helps you, our customer, as a smaller packet will usually fit through your letterbox, saving you a trip to your local sorting office or having to arrange re-delivery. On this occasion as a goodwill gesture I will give you 10 % off the order. Let us know how you get on with the cartridges when you do get the chance to try them in your printer. If you require any further assistance please do not hesitate to contact me. Kind Regards Emilia Cartridge People

Posted 9 years ago

“The ink cartridges came promptly but they do not fit an Epson XP-432! Compatible cartridges will not work in that printer, software is now so advanced it can tell if they are genuine cartridges or not! Save yourself the bother and buy originals.”

Helpful Report

Posted 9 years ago

Dear James, Order Number GB160524-LA1587539 Thank you for your review. I am sorry that you have experienced a problem with cartridges ordered from ourselves. We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. In order to resolve the issue you have experienced, please would you call our Customer Service Team on 0203 001 0234 and quote the order number shown above. Kindest Regards, Emilia Cartridge People

Posted 9 years ago

“When any kind of goods will often arrive within 48 hours of placing an order I find the 7 days that it takes for cartridges to travel less than 30 miles is unacceptable The Cartridge People need to get out of the lower leagues if they wish to compete with the Premier division players”

Helpful Report

Posted 9 years ago

Dear Mr Nevitt, Thank you for your review. At Cartridge People, we understand that timely delivery is extremely important to you and we want you to receive the very best service possible. We will therefore process your order to ensure that your goods are dispatched to you as soon as possible. Most of our items are dispatched and delivered within 2 - 4 working days. We ask that you allow 7 working days before you contact us if you have not received your items. I can confirm that the items you have ordered, have been sent from our sister warehouse in Switzerland. We make every effort to dispatch orders on the day of receipt, if received before 12pm Monday-Friday. We hold stock in multiple warehouses and utilise different delivery options, which helps us to ensure you receive your goods as quickly as possible. We ensure the optimum method is chosen to enable speedy despatch and transit by selecting the appropriate carrier and we may also opt to ship items in more than one parcel and from more than one warehouse. This helps us provide a prompt service, particularly for multi-item orders. We find this also helps you, our customer, as a smaller packet will usually fit through your letterbox, saving you a trip to your local sorting office or having to arrange re-delivery. On this occasion I will give you 10 % off your order. You shall receive an email to confirm the refund. If you require any further assistance please do not hesitate to contact me. Kind Regards Emilia Customer Support

Posted 9 years ago

“Excellent on price, but I had to wait far too long for the materials to arrive.”

Helpful Report

Posted 9 years ago

?Dear Joseph, Order Number GB160520-LA1584609 Thank you for your review. I am sorry to hear you are still awaiting delivery of your order, it is very unusual for it to take this long. I can confirm that your order was dispatched to you on the 23/05/2016. Please accept my apologies on behalf of Royal Mail for the delay in your order. We rely heavily on Royal Mail and although they’re usually very efficient they can on rare occasions take longer than the estimated 2-4 days as stated on our website. May I ask that you please check with your local sorting office to see if they are holding it there for you? We do find that on occasions the post person doesn't always leave a calling card if they have been unable to deliver for any reason. If the sorting office doesn't have it please let me know and I will happily resend the order for you. Please accept my apologies for the inconvenience this may have caused you. Kind Regards, Emilia Customer Support

Posted 9 years ago

“1 received my cartridge order ,but was unable to use them as they come without the micro chip.they do not tell you that on the order.”

Helpful Report

Posted 9 years ago

Dear John, Further to our telephone conversation. A pre paid label has been sent to you via email, which will enable you to return the cartridges back to us. Once the cartridges are back in the warehouse we will then process the refund. If you require any further assistance please do not hesitate to contact me. Kind regards Emilia Customer Support

Posted 9 years ago

“The order received on time. Two of the same cartridge ordered - one arrived in a packet that had been split open and one removed. This cartridge didn't seem to work when we first inserted it but I haven't tried it again. the other was a completely different make and packaging and has been working OK. Not yet got to the number of prints to see if it is as good value as the price appeared to be. Altogether not very satisfied.”

Helpful Report

Posted 9 years ago

Dear Ms Hindshaw, thank you for your review I am sorry to hear that you have experienced problems, I have tried to call you today and left you a message. As I was unable to speak to you, I have sent you an email, to obtain some further information, and try to resolve any issue as promptly as possible for you. Please accept my sincere apologies. Neil Cartridge People Customer Service

Posted 9 years ago

“The contact with the Cartridge people was easy, prices OK and the delivery service excellent. I bought a bundle of three cartridges but regrettably one of them ran out of ink after about 10 pages of print. So I bought one from canon off the shelf and it's fine!! Are the cartridges tested before they are sent out?”

Helpful Report

Posted 9 years ago

All our products are manufactured to the highest standards, and sourced only from manufacturers with exacting standards, many holding ISO9000/9001/9002 quality and ISO 14001 environmental standards. For compatible products, ink/toner quality and life span are comparable to that of the branded manufacturers. Compatible remanufactured cartridges are all print tested prior to leaving our manufacturers. Canon printers have no way of looking inside the cartridge or detecting fresh ink. Instead the cartridge just monitors how many pages have been printed and the average page coverage since it was first installed into a printer. From this information your printer estimates the ink level of the cartridge and when it believes the ink cartridge is running low/empty will present you with the “Check Ink” , "Low ink" or a support code 1686 or 1688 message. As a result of this way of estimating ink levels, even an original Canon ink cartridge will almost certainly have some ink left when your printer warns you it is empty. Canon printers allows you to continue printing with a single button press and will usually give this prompt in a fairly sizable message once it detects that the cartridge may be empty. Simply hold down your printers STOP/RESET/RESUME button for five seconds and then release. Whilst the name with which the button is referred to may change, the symbol it is represented with will always remain the same. The cartridge should last as long if not longer than the original and we do guarantee this.

Posted 9 years ago

“I Bought a black and colour cartridge the black worked but colour doesn't,I emailed them and iv not had a reply”

Helpful Report

Posted 9 years ago

I am sorry to hear you did not receive our reply. We sent some trouble shooting to your email on the 15th of May. I will resend it for you today. If you do not receive it please contact our customer service team will a contact telephone number and we will give you a call to assist you.

Posted 9 years ago

“Order came one ink short .Overpriced too.”

Helpful Report

Posted 9 years ago

Dear John, Order Number GB160503-LA1566614 Thank you for your review. I am sorry to hear that you have not received your entire order. Your order has been split into three separate packages. Please can you confirm if all three packages have bee received from your order, and which cartridge that you are still awaiting for?. Please accept our apologies and I look forward to hearing back from you. Kind Regards Louise Cartridge People

Posted 9 years ago

“One of 2 cartridges failed. I have never had a cartridge fail in this printer before now.”

Helpful Report

Posted 9 years ago

Dear Beverley, Thank you for your review. To confirm my colleague has processed a replacement (344) Colour compatible cartridge which will be with you shortly. If you require any further assistance please do not hesitate to contact me. Best Wishes Andy Customer Support

Posted 9 years ago

“The catridges took a few good days to arrive. Much later than reviews said they would. The coloured ink didn't work at all, my canon printer rejected it. My printer said The black ink was finished after printing few pages. Took lots of shaking it around to allow some more printing. Not very impressed”

Helpful Report

Posted 9 years ago

Dear Oluwakemi, Order no: GB160504-LA1568128 Thank you for your review. At Cartridge People, we understand that timely delivery is extremely important to you and we want you to receive the very best service possible. We will therefore process your order to ensure that your goods are dispatched to you as soon as possible. Most of our items are dispatched and delivered within 2 - 4 working days. We make every effort to dispatch orders on the day of receipt, if received before 12pm Monday-Friday. The large majority of item(s) arrive within the estimated delivery time but if you have not received your item(s) in this time, don't worry as delays can occasionally occur. We ask that you allow 7 working days before you contact us if you have not received your item(s). We hold stock in multiple warehouses and utilise different delivery options, which helps us to ensure you receive your goods as quickly as possible. We ensure the optimum method is chosen to enable speedy despatch and transit by selecting the appropriate carrier and we may also opt to ship items in more than one parcel and from more than one warehouse. This helps us provide a prompt service, particularly for multi-item orders. We find this also helps you, our customer, as a smaller packet will usually fit through your letterbox, saving you a trip to your local sorting office or having to arrange re-delivery. We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. In order to resolve the issue you have experienced, please would you call our Customer Service Team on 0203 001 0234 and quote the order number shown above. Kind Regards Emilia Customer Support

Posted 9 years ago

“When I shopped with you , I made it clear that I wanted a full set of colours in one container . I was not told that I was buying individual cartridges . I have never shopped with you before and I have always found it less expensive to buy replacement ink with all colours together as a set . I doubt that I will shop with you again.”

Helpful Report

Posted 9 years ago

Dear Joyce Thank you for your review. We hold stock in multiple warehouses and utilise different delivery options, which helps us to ensure you receive your goods as quickly as possible. We ensure the optimum method is chosen to enable speedy despatch and transit by selecting the appropriate carrier and we may also opt to ship items in more than one parcel and from more than one warehouse. This helps us provide a prompt service, particularly for multi-item orders. If you require any further assistance please do not hesitate to contact me. Kind regards Emilia Customer Support

Posted 9 years ago

“This is the third month running you have not had Kodak original Black XL in stock and last time I had to order from Just Ink and Paper - GET ORGANIZED1”

Helpful Report

Posted 9 years ago

Dear Peter Thank you for your review. Please accept my sincere apologies that the item you wished to purchase has not been in stock. We have unfortunately been unable to source this product. I am happy to confirm that it is now available, please see the link below: http://www.cartridgepeople.com/Ink/Kodak-3949922-High-Capacity-Original-Black-Ink-Cartridge-8391.html If you require any further assistance please do not hesitate to contact me. Kind Regards Emilia Customer Support

Posted 9 years ago

“This was my first order from Cartridge People and I waited a long time for delivery. I ordered a set of cartridges for my HP Photosmart 5520 printer but was extremely disappointed when my order did arrive. The Magenta cartridge leaked and made a terrible mess everywhere and the Black cartridge did not fit my machine at all. Very sorry but I shall not be ordering from Cartridge People again. Apologies but I could not give a better review but I was bitterly disappointed and inconvenienced as I had needed the cartridges urgently by the time they eventually arrived.”

Helpful Report

Posted 9 years ago

Dear Mrs Hatch, Order Number GB160430-LA1563102 Thank you for your review. I am sorry that you have experienced a problem with cartridges ordered from ourselves. We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. In order to resolve the issue you have experienced, please would you call our Customer Service Team on 0203 001 0234 and quote the order number shown above. Kindest Regards, Emilia Customer Support

Posted 9 years ago

“cartridges ok ad the vat and delivery charge and its just a joke, will not be going there again”

Helpful Report

Posted 9 years ago

Mr Lawes All of our prices include delivery we do not add any additional charges for delivery. Also I can see from your order that on this occasion no VAT has been paid. All of our prices include any applicable taxes and delivery so the price you see is the price you pay.

Posted 9 years ago

“Ordered one original multipack, one original Black and two compatible Epson cartridges estimated time of delivery 2-7 days - actual delivery 15 days. The multipack was unavailable and sent as five separate items.”

Helpful Report

Posted 9 years ago

“Many thanks for your promt delivery. Yesterday the Epson Printer told me that I was running low on RED so I canced it for one New one out of the box..... Then it camwe up that the Yellow one was low when only befoe it was half full. Changed that for a New one. then I am told does not reconize Ink Catridges... Would not Prin ... In desperation, I opend a New Pack and Changed all four Cartridges ... Now running OK. John Palmer. 24 Broadstairs Road, Broadstairs, Kent. CT10 2RJ”

Helpful Report

Posted 9 years ago

Dear Mr Palmer Thank you for your review. As per conversation with my colleague Louise. I can confirm that a replacement set of cartridges was dispatched out to you on the 17th of May. The delivery time is 2-4 working days. If you require any further assistance please do not hesitate to contact me. Kind regards Emilia Customer Support

Posted 9 years ago

“The cartridges appear to be okay. However, over a week for delivery is dreadfully long to wait when most internet orders are received within 48 hours”

Helpful Report

Posted 9 years ago

“no instructions with ink. one black cartridge leaked. would not use this company again”

Helpful Report

Posted 9 years ago

Please accept my apology for the poor condition your cartridge has been received in. Do not try to install the cartridge. We are happy to refund or replace any non functioning cartridges free of charge. A member of our support team will contact you shortly to assist with the leaking cartridge.

Posted 9 years ago

Dear Mr Beattie Order Number GB160428-LA1560601 Thank you for your review. I am sorry that you have experienced a problem with cartridges ordered from ourselves. We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. In order to resolve the issue you have experienced, please would you call our Customer Service Team on 0203 001 0234 and quote the order number shown above. I have tried to call you today but was unable to reach you, though did leave a message. Kind Regards Marianne

Posted 9 years ago

Cartridge People is rated 4.8 based on 113,157 reviews