Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 113,164 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 113,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a number of cartridges for a Canon MG5250 series printer. My order included several PGI-525 black cartridges. I have tried to use three of these cartridges so far, two of which are not recognised by the machine and the other prints when it wants to. I have cleaned the head several times and also completed a deep clean and the results are the same. I have used one colour cartridge so far from my order and so far so good. Please let me hear from you with your thoughts.”

Helpful Report

Posted 9 years ago

Dear Mr King, Order Number GB160328-LA1526525 Thank you for your review, To confirm we spoke to you on the 31/03/2016 regarding a problem you were having the cartridges we have supplied, we were waiting your reply to the advice my colleague gave to you. We do offer a full 100% no quibble guarantee on all our products. Therefore, would you prefer to receive replacement product or to be refunded? I look forward to hearing from you soon. Best Wishes Andy Customer Support

Posted 9 years ago

Dear Mr King Have you managed to try the cleaning advice that my colleague gave to you? If this has not worked we will gladly replace or refund any faulty items for you. I look forward to hearing from you soon. Kind Regards Marianne Customer Support

Posted 9 years ago

“After using the search criteria on your site I was given the wrong information as to which cartridges I needed . So I therefore ended up wasting money on cartridges that don't fit my printer”

Helpful Report

Posted 9 years ago

Dear Michelle, Thank you for your review, We offer a 14 day returns policy for products ordered incorrectly and a full refund will be credited back into your account. If you would like to forward me your contact telephone number to arrange the return of the cartridges. I look forward to your reply. Best Wishes Andy Customer Support

Posted 9 years ago

Dear Michelle Thank you for your review, which we have replied to. Can you please provide a contact telephone number to enable me to call you resolve the problem you have had with your order and cartridges. I look forward to hearing from you soon. Kind Regards, Marianne Customer Support

Posted 9 years ago

“Chip at the base of the cartridges fell out of two of the ink cartridges”

Helpful Report

Posted 9 years ago

Dear Les, Order Number GB160325-LA1524964 Thank you for your review on our website. I am sorry that you have experienced a problem with cartridges ordered from ourselves. We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. In order to resolve the issue you have experienced, please would you call our Customer Service Team on 0203 001 0234 and quote the order number shown above. Alternatively please provide a preferred contact telephone number so one of our team can call you back. Best Wishes Andy Customer Support

Posted 9 years ago

“Recently bought product. Print quality poor with additional lines and shadow. Changed cartridges from another source and works fine”

Helpful Report

Posted 9 years ago

Dear Derek, Order Number GB160320-LA1520297 Thank you for your review. I am sorry you have had problems with the cartridges we have provided. We do offer a full 100% no quibble guarantee on all our products. Therefore, would you prefer to receive replacement product or to be refunded? I look forward to hearing from you soon. Best Wishes Andy Customer Support

Posted 9 years ago

“The four colour cartridges were not compatible with my HP Officejet Pro 6830 and my experience has not been a good one. I have this evening emailed customer services to refund in full the cost of these fake cartridges. I guess I was sucked in by the cheap price of these incompatible cartridges and have learned the lesson not to use cheap incompatible cartridges.”

Helpful Report

Posted 9 years ago

“When querying the despatch and delivery, I was under the impression that some of the staff hadn't a clue as their replies were not helpful and in some cases contradictory!”

Helpful Report

Posted 9 years ago

Dear Mr Runacres Thank you for your review. Please accept my sincere apologies for any confusion caused. I tried calling you, however was advised you were not in. I would like to assist you further, could you please confirm a time when I can call you back? Alternatively, if you would like to call me on: 0203 001 0234. I am looking forward to your reply. Kind regards Emilia Customer Support.

Posted 9 years ago

Dear Mr Runacres, Further to our telephone conversation. I will give you 10 % off your order. You shall receive a separate email to confirm the the refund. Once again I apologise for any confusion caused. If you require any further assistance please do not hesitate to contact me. Kind Regards, Emilia Customer Support

Posted 9 years ago

“slow delivery”

Helpful Report

Posted 9 years ago

Dear Stewart Thank you for your review. At Cartridge People, we understand that timely delivery is extremely important to you and we want you to receive the very best service possible. We ensure that your goods are dispatched to you as soon as possible. Most of our items are dispatched and delivered within 2 - 4 working days. We make every effort to dispatch orders on the day of receipt, if received before 12pm Monday-Friday. I have requested a refund of 10 % of your order to be issued to you. You shall receive an email to confirm this. I do apologise for any inconvenience this has caused. If you require any further assistance please do not hesitate to contact me. Kind regards, Emilia Customer Support

Posted 9 years ago

“Delivery was very disappointing ,will not order any further cartridges.”

Helpful Report

Posted 9 years ago

Dear Keith, Thank you for your review. At Cartridge People, we understand that timely delivery is extremely important to you and we want you to receive the very best service possible. We ensure that your goods are dispatched to you as soon as possible. Most of our items are dispatched and delivered within 2 - 4 working days. We make every effort to dispatch orders on the day of receipt, if received before 12pm Monday-Friday. I have requested a refund of 10 % of your order to be issued to you. You shall receive an email to confirm this. I do apologise for any inconvenience this has caused. If you require any further assistance please do not hesitate to contact me. Kind regards, Emilia Customer Support

Posted 9 years ago

“waited far too LONG FOR cartridge to be delivered said next day but had to wait for FOUR days”

Helpful Report

Posted 9 years ago

Dear Albert, Thank you for leaving us a review. The item you have purchased is unfortunately not available on a next day the delivery. I can confirm that the item you ordered was dispatched on our standard delivery time which is 3-4 working days. If you require any further assistance please do not hesitate to contact me. Kind Regards, Emilia Customer Support

Posted 9 years ago

“It would be nice if my order arrives!”

Helpful Report

Posted 9 years ago

Dear Mrs Davies, Thank you for leaving us a review. I am sorry to hear that you have not received your entire order. I do apologise for any inconvenience caused. I can see that you spoke to myself today and I have actioned for the missing parcel to be sent out to tomorrow, the 5th of April 2016. If you require any further assistance please do not hesitate to contact me. Kind regards, Emilia Customer Support

Posted 9 years ago

“Price was good however was told delivery "usually takes place within 2-7 days" and 2 weeks later I'm still waiting for the second part of my order and have received no update.”

Helpful Report

Posted 9 years ago

Dear Alex Order no: GB160318-LA1519299. Thank you for your review. Most of our orders are delivered within 3-4 days from the date of despatch, so please accept my apologies for the delay in receiving your order. I have tried to call you today, but was unable to reach you, though did leave a message. We want all of our customers to be totally satisfied with every part of our service. I am more than happy to send out the missing parcel for you. In order to resolve the issue you have experienced, please would you call our Customer Service Team on 0203 001 0234 and quote the order number shown. Alternatively, would you like one of our customer service team to try and call you again? if so, please advise a convenient time. Kindest Regards Emilia Customer Support

Posted 9 years ago

Dear Alex We have tried to contact you via direct email and telephone, leaving a message as we are unable to reach you. Can you please advise if you are still in need of our assistance? Kind Regards Marianne Customer Support

Posted 9 years ago

“Cartridges took 13 days from ordering to arrive!”

Helpful Report

Posted 9 years ago

Dear Fiona, Thank you for leaving us a review. I am sorry to hear that there was a delay for the parcel to reach you. I do apologise for any inconvenience caused. At Cartridge People, we understand that timely delivery is extremely important to you and we want you to receive the very best service possible. We process your order to ensure that your goods are dispatched to you as soon as possible. Most of our items are dispatched and delivered within 2 - 4 working days. We make every effort to dispatch orders on the day of receipt, if received before 12pm Monday-Friday. For the inconvenience caused, I will give you 10 % off your order. If you require any further assistance please do not hesitate to contact me. Kind regards Emilia Customer Support

Posted 9 years ago

“Still waiting for my printer cartridges to arrive. Payment was taken 10 days ago. Where are they please????”

Helpful Report

Posted 9 years ago

Dear Mr King Order Number GB160316-LA1517383 I can confirm that your order was dispatched to the delivery address provided by first class Royal Mail post on 17/03/2016 Please accept our apologies for the delay in your order. We rely heavily on Royal Mail, although Royal Mail are usually very efficient with our deliveries they can on rare occasions take longer than the estimated 2-7 working days, as stated on our website. Please can you confirm if you would like us to re-dispatch your order or if you would prefer a refund? Again we apologies for any inconvenience caused to you and I look forward to hearing from you. Kind Regards Marianne Customer Support

Posted 9 years ago

“you sent me a earlier email and I told you that I did not receive my order and you have not responded, now you ask me for a review. You should think again , it might have been lost in transit but at least I expected some sort of response to my issue. At this stage I certainly would not recomend you to anyone. you said ,you appreciated my business, this is not the way to show your appreciation. Thank you”

Helpful Report

Posted 9 years ago

Dear Joseph I am sorry to hear you are still awaiting delivery of your order, it is very unusual for it to take this long. I can confirm that your order was dispatched to the delivery address above on 17/03/2016. Please accept my apologies on behalf of Royal Mail for the delay in your order. We rely heavily on Royal Mail and although they’re usually very efficient they can on rare occasions take longer than the estimated 2-7 days as stated on our website. May I ask that you please check with your local sorting office to see if they are holding it there for you? We do find that on occasions the post person doesn't always leave a calling card if they have been unable to deliver for any reason. If the sorting office doesn't have it please let me know and I will happily resend the order for you. Please accept my apologies for the inconvenience this may have caused you. Best Wishes Andy Customer Support

Posted 9 years ago

“THE EPSON PICTUREMATE BOXES WERE BOTH IN A POOR CONDITION ON ARRIVAL. THEY WERE RIPPED ALONG THE TOP AND SQUASHED. WE HAVE NOT USED THEM YET BUT HOPEFULLY THE CONDITION THEY WERE RECEIVED IN WILL NOT EFFECT THE CARTRIDGES THEMSELVES. WE WOULD SUGGEST THAT YOU CONTACT YOUR CARRIERS AS THEY ARE NOT TAKING DUE CARE WHEN SHIPPING YOUR PRODUCTS.”

Helpful Report

Posted 9 years ago

I am sorry that you have received your items in poor condition. We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. I have passed your details onto our Warehouse Manager to investigate this further. If any of the products are not satisfactory please let us know and we will replace then for you.

Posted 9 years ago

“Cartridges came in 2 parcels with a long wait in between. Not very good service”

Helpful Report

Posted 9 years ago

“I ordered what were described as compatible printer cartridges for my brother printer. First the order was slow to arrive and rather than as on package came as separate packages for each of the four colours. As for compatibility the cartridges were a poor fit and it was necessary to swap cards around between cartridges to get the printer to recognise them. The result I have already ordered original brother cartridges from a different supplier and am pleased with these and the new supplier.”

Helpful Report

Posted 9 years ago

“VERY happy with the courteous manner in which Jordan telephoned me and sorted out a problem to my satisfaction. Great product and will not hesitate to order from Cartridge People in the future.”

Helpful Report

Posted 9 years ago

“Delivered promptly , installed without a problem Except that Colour light on Cannon printer now flashes. Looked at instructions which said it might happen and to remove cartridge & carefully clean . Did that but same result ? HOWEVER , after installing , colour indicator flashing . read instructions , cleaned cartridge as stated - no change. Visited cannon info on Laptop. Indicators show both cartridges empty ? Contacted Cartridge people , said would be OK ??? NO ITS NOT . Its important to me to know when cartridges are nearly empty so I can replace. Now I cannot. Cheaper is not always best .”

Helpful Report

Posted 9 years ago

“Order sent in 3 shipments, Royal mail delivered I of 3 Monday 2 of 3Tuesday and 3of 3 Wednesday so I had to stay in for 3 days to catch the postman if I did not they would have left a card and I would have had to do a round trip of 4 miles to pick them up. If you paid royal mail for first class you should get a refund. regards John.”

Helpful Report

Posted 9 years ago

Dear Mr Brennan I am glad we were able to assist you in resolving the issue you experienced with your order. If you require any further assistance please do not hesitate to contact us. Kind Regards Emilia Customer Support

Posted 9 years ago

Cartridge People is rated 4.8 based on 113,164 reviews