Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

“Very slow delivery. Not fit for purpose. Incomprehensible logistics whereby a black cartridge comes one day and the colour one 2 days later. Illogical and useless to people waiting to use their copier. Very inconvenient and irritating”

Helpful Report

Posted 8 years ago

Dear Mr Evans, Thank you for your comments. We dispatch a majority of our orders using Royal Mail. They usually take 3-4 days from the dispatch date to arrive with customers. However on our website we do advise that the first class delivery can take between 2 - 7 business days. Should your order take longer than this to arrive, then please do not hesitate to contact us. Kind regards, Neil, Cartridge People Customer Services

Posted 8 years ago

“quality not as expected! I wont be buying again sorry!”

Helpful Report

Posted 8 years ago

Dear Lance, Order Number GB160614-LA1607878 Thank you for your review. I am sorry that you have experienced a problem with cartridges ordered from ourselves. We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. In order to resolve the issue you have experienced, please would you call our Customer Service Team on 0203 001 0234 and quote the order number shown above. Kindest Regards, Emilia Cartridge People

Posted 8 years ago

“I ordered a set of HP Black and colour cartidges. The Black ones work, but the colour ones don't. How can I return them?”

Helpful Report

Posted 9 years ago

Dear Carola, Order Number GB160608-LA1602833 Thank you for your review. I’m sorry that you are having a problem with the 935XL ( C2P23AE / C2P24AE / C2P25AE / C2P26AE ) Compatible Ink Cartridges supplied by us. There could possibly be a problem with the communication between the cartridge chip and your printer. This can occur during the manufacturing stage in the factory and is usually affected by dirt, such as dust or even a fingerprint, on the copper contact plate on the cartridge. Please follow these cleaning instructions to resolve the problem: Place some old newspaper down to capture any spillage of ink. Remove the cartridge from your printer – switch your printer off. Using a piece of damp kitchen roll, gently wipe the copper plate on the cartridge to give them a thorough clean. Allow the chip to dry. Once the chip are completely dry, re-install the cartridge into your printer and switch the printer back on. I would recommend that you run the print head cleaning program on your printer to clean the heads and push the ink through. For best results you should run the program three to four times. If you find that after following this procedure you are still having a problem please let me know by replying to this email and I would be happy to replace any non-working cartridge for you. Please retain any faulty cartridge as we would need to advise the correct returns procedure if necessary. If you require any further information regarding this please call our customer service team who will be happy to discuss this with you further. Kindest Regards Marianne Customer Support

Posted 9 years ago

“I ordered a black cartridge and it said that it would fit my printer.put it in and it doesn't.money wasted”

Helpful Report

Posted 9 years ago

Dear Mr Tracey Thank you for your review. I am sorry that you are having problems with the cartridges that we have supplied. Can you please advise the make and model of your printer? Have you removed all protective clips/strips from the cartridge? We do offer 100% guarantee on all of our products, so if the cartridge still does not fit please let me know if you would like a replacement or refund. Kind regards Marianne Customer Service Support

Posted 9 years ago

“i purchaced 2black and1 couler cartridges for my cannon mp210 they were supposedto be compatable but the coulour was ok the black would not install in my printer i will not buy cheap compatable ones again”

Helpful Report

Posted 9 years ago

Dear Alec, I am sorry to hear that you have experienced issues with the Black ink cartridge supplied, I have emailed you some advice to try to resolve this, if that does not resolve the issue, we do offer a 100% no quibble guarantee, we will replace or refund any cartridge that does not work correctly for you. I do apologise for any inconvenience caused, and should you require any further assistance, please do not hesitate to contact me. Kindest regards, Neil Cartridge People Customer Services

Posted 9 years ago

“I got the faulty cartridge. The cartridge was inside quite DRY. It wii never works. Cartridge People wrote to me that they cannot send me the new cartridge, which works, because my address is in Finland. So I cannot recommend Cartridge People to a friend.”

Helpful Report

Posted 9 years ago

Dear Tula, Thank you for your review. I am sorry to hear that you experienced difficulties with the cartridge ordered. Unfortunately we do not ship overseas. On this occasion we have refunded you the full amount for the faulty item. If you require any further assistance please do not hesitate to contact me. Kind Regards Emilia Cartridge People

Posted 9 years ago

“I got the faulty cartridge. The cartridge was inside quite DRY. It wii never works. Cartridge People wrote to me that they cannot send me the new cartridge, which works, because my address is in Finland. So I cannot recommend Cartridge People to a friend.”

Helpful Report

Posted 9 years ago

Dear Tula, Thank you for your review. I am sorry to hear that you experienced difficulties with the cartridge ordered. Unfortunately we do not ship overseas. On this occasion we have refunded you the full amount for the faulty item. If you require any further assistance please do not hesitate to contact me. Kind Regards Emilia Cartridge People

Posted 9 years ago

“I got the faulty cartridge. The cartridge was inside quite DRY. It wii never works. Cartridge People wrote to me that they cannot send me the new cartridge, which works, because my address is in Finland. So I cannot recommend Cartridge People to a friend.”

Helpful Report

Posted 9 years ago

Dear Tula, Thank you for your review. I am sorry to hear that you experienced difficulties with the cartridge ordered. Unfortunately we do not ship overseas. On this occasion we have refunded you the full amount for the faulty item. If you require any further assistance please do not hesitate to contact me. Kind Regards Emilia Cartridge People

Posted 9 years ago

“I got the faulty cartridge. The cartridge was inside quite DRY. It wii never works. Cartridge People wrote to me that they cannot send me the new cartridge, which works, because my address is in Finland. So I cannot recommend Cartridge People to a friend.”

Helpful Report

Posted 9 years ago

Dear Tula, Thank you for your review. I am sorry to hear that you experienced difficulties with the cartridge ordered. Unfortunately we do not ship overseas. On this occasion we have refunded you the full amount for the faulty item. If you require any further assistance please do not hesitate to contact me. Kind Regards Emilia Cartridge People

Posted 9 years ago

“Crap service and coms”

Helpful Report

Posted 9 years ago

Dear Pete, I am sorry to hear that you are not happy with the service and communication, I can confirm that my colleague, replied to your email within 30 minutes of receipt, confirming our delivery timescales, I do apologise if you did not receive our reply. I have resent a copy of the reply for you. Once again please accept our most sincere apologies, for any inconvenience caused, if I can be of any further assistance, please do not hesitate to ask. Kindest regards, Neil Customer Services

Posted 9 years ago

“Service and delivery no problems. However quality of cartridges was poor. On withdrawing cartridges and removing seals, ink leaked out staining hands and surrounding area. Seals were difficult to remove and left extremely sticky cartridge cases on removal. Printer would not accept cartridges with indications saying they were not genuine. Therefore unusable.”

Helpful Report

Posted 9 years ago

Dear Mr Humphrey, Order Number GB160415-LA1546316 Thank you for your review on our website. I am sorry that you have experienced a problem with cartridges ordered from ourselves. We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. In order to resolve the issue you have experienced, please would you call our Customer Service Team on 0203 001 0234 and quote the order number shown above. Alternatively please provide a preferred contact telephone number so one of our team can call you back. Best Wishes Andy Customer Support

Posted 9 years ago

“I have no problem with your website, ordering service and delivery schedule. What I am disappointed about is emailing your customer services twice in the past two weeks about non functioning ink and never getting a reply.”

Helpful Report

Posted 9 years ago

Dear Bryan, Thank you for your review, I can confirm I replied to your email on the 11/06/2016 I am sorry if you never received it. I’m sorry that you are having a problem with your Canon PG-540XL x2 & CL-541XL x1 Compatible High Capacity Black and Colour Ink Cartridges. For me to be able to assist you further, please would you confirm details of any error messages shown on your printer and any steps you may have taken to rectify the problem. These details will help me assist you further. I look forward to your reply. Best Wishes Andy Customer Support

Posted 9 years ago

“I'm sorry to say but my printer HP deskjet did not work with the 301XL you supplied CH563EE. Happily the HP 301 XP from Argos did. Elspeth Taylor”

Helpful Report

Posted 9 years ago

Dear Elspeth, Thank you for your review. I am sorry to hear that you are experiencing difficulties with the cartridge purchased from us. As per our telephone conversation, I recommend that you try the advice I sent to you via email. Do let us know how you get on. I am looking forward to your reply. Kind Regards Emilia Cartridge People

Posted 9 years ago

“They sent the things I bought in no less than 4 separate packages. The advert showed a manufacturer's pack of 6 inks in a box but they sent separate packages of most of the inks. The first package arrived a day before the rest so I had to email them about what was going on. This way of working must eat into their profits. Their ad didn't say they operate from Jersey - I don't like buying from there as it's a tax haven. To their credit they did reply to my email fast.”

Helpful Report

Posted 9 years ago

Dear Jon, Thank you for your review. I am sorry for the inconvenience caused to you regarding the delivery of your order. To confirm we have 2 warehouses one in the UK and one based in Switzerland. Your order was split into 4 packages due to passing through customs and the value of the products. We like to offer the very best service with price of the quality of our products. I am happy to discuss this matter with you if you would like to forward me via email your contact telephone number I will be happy to call you back. Best Wishes Andy Customer Support

Posted 9 years ago

“this is the second time I have had one out of two cartridges empty , the colour is ok ,but the black is empty , I cannot keep buying a double pack when one is empty.”

Helpful Report

Posted 9 years ago

Dear Mrs Seymour Thank you for your review, The cartridges are designed to operate the same however, you may find the printer will refuse to show you correct ink levels. This is not a fault with the cartridges nor the printer. It is due to software in the printer designed to limit the full functionality of a non-branded cartridge. The cartridges should still print perfectly. If you have any further queries please do not hesitate to contact us. Kindest regards, Andy

Posted 9 years ago

“Surprisingly uncompetitive on price. refused to accept one of its own price promotion codes which was still within time.”

Helpful Report

Posted 9 years ago

Dear Prof D Croisdale-Appleby, Order Number GB160528-LA1592708 Thank you for your review. I am sorry that you have experienced a problem with the promotional code. We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. In order to resolve the issue you have experienced, please would you call our Customer Service Team on 0203 001 0234 and quote the order number shown above. Alternatively please provide a preferred contact telephone number so one of our team can call you back. Best Wishes Andy

Posted 9 years ago

“Having bought The Picture Expert cartridges from you before I assumed I would get the same product.My mistake as my order had mixed cartridges to include "ink" brand which are poor, or at last my experience of having used these before evidences they are poor. I would not hav e expected mixed brands. I would not recommend you for this reason.”

Helpful Report

Posted 9 years ago

Dear Mr Randall Thank you for your review. I am sorry that you have had problems with some of the cartridges supplied by ourselves. Can you please advise what problems you are having, error messages etc and which cartridges are affected? Can you please advise the model of the printer you have ordered, have you used compatible cartridges in this printer before? Have you tried any fixes at all? We do offer 100% guarantee on all of our products, so if we are unable to resolve any issues, we will always offer to replace or refund your items for you. Kind Regards Marianne Cartridge People

Posted 9 years ago

“The cartridges I purchased did not fit my printer although they were the correct code number. I was very disappointed.”

Helpful Report

Posted 9 years ago

Dear Lynn , Order Number GB160518-LA1583050 Thank you for your review on our website. I am sorry that you have experienced a problem with cartridges ordered from ourselves. We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. In order to resolve the issue you have experienced, please would you call our Customer Service Team on 0203 001 0234 and quote the order number shown above. Kindest Regards, Emilia Customer Support

Posted 9 years ago

“Whilst a lot cheaper the colour cartridge does not work and I am now looking to buy an original brother cartridge.”

Helpful Report

Posted 9 years ago

Dear Peter, Order Number GB160518-LA1583058 Thank you for your review. I am sorry that you have experienced a problem with cartridges ordered from ourselves. We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. In order to resolve the issue you have experienced, please would you call our Customer Service Team on 0203 001 0234 and quote the order number shown above. Kindest Regards, Emilia

Posted 9 years ago

“I purchased two printer cartridges and was very disappointed as they proved to be no better than the ones I was replacing. However, this is the first time I have encountered this problem with Cartridge People.”

Helpful Report

Posted 9 years ago

Dear Mr Bell Thank you for your feedback. I am sorry to hear you have experienced problems with the Lexmark 16 / 10N0016 & 26 / 10N0026 Compatible Black & Colour Ink Cartridges supplied by us. I will ensure a member of our customer service team will contact you shortly to resolve this. Please accept my apologies for any inconvenience caused. Kind regards, Melanie Cartridge People

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Cartridge People Reviews