Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 113,157 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 113,157 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took over 7 days for me to receive my ink cartridges when called customer service were not very helpful at all”

Helpful Report

Posted 9 years ago

I am sorry to hear that your delivery and service was not at our usual standard. A member of our Management team will contact you shortly. As Customer Service is extremely important to us. Please accept my apologies

Posted 9 years ago

Dear Mr Clayton Thank you for your review. Further to our telephone call. I can only apologise for your order taking longer to reach you than usual. As you have experienced before, most of our orders are received within 2-3 days. Occasionally, Royal Mail do take a bit longer, and this will not have been helped by the Bank Holiday. We do suggest that customers check at the local sorting office should they not receive their order within this timescale, as sometimes Royal Mail, do not leave a card, by checking, this can often speed up receipt of the order rather than having to wait for goods to be re-sent. I can confirm that I have issued a refund of 20% back to the account the original payment was made from by way of apology for the inconvenience caused to you on this occasion. Should you require any further assistance, please do not hesitate to contact me. Kind Regards Marianne Cartridge People

Posted 9 years ago

“The black HP301XL cartridge was faulty and the printer would not accept it. I tried to remove and replace but it still did not work so I replc d the old cartridge that was a genuine HP and the printer worked. The hassle of returning and replacing or getting a refund is not worth it so it's been made ready to recycle. I won't use again.”

Helpful Report

Posted 9 years ago

I am sorry to hear you have experienced problems with the black cartridge from your order. A member of our support team will be in contact shortly. We do offer a full guarantee on all our products and if they are faulty we are happy to get them back for a full return at no cost to you.

Posted 9 years ago

Dear John Please accept my sincere apologies for the faulty cartridges supplied by ourselves. Thank you for trying the advice we gave to you to try and get you up and printing. I can confirm that a replacement cartridge has been sent out to you along with a pre-paid label to enable you to return the faulty cartridge back to ourselves. Should you require any further assistance, please do not hesitate to contact us. Kind Regards Marianne Cartridge People

Posted 9 years ago

“Original canon cartridges are great obviously. But this is the second time I've bought non-canon ones and second time I've questioned my sanity. Terrible, terrible inks. Either clogged up and no ink coming out or too much and all over the paper. Utter tripe which Cartridge People should not be associating themselves with.”

Helpful Report

Posted 9 years ago

Thank you for your review on our website. I am sorry that you have experienced a problem with cartridges ordered from ourselves. We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. I see we have not had any correspondence regarding the problems you have experienced. Do you still have the cartridges in question? We are happy to offer a full a refund? We also send a pre-paid label for the unsuitable cartridges to be returned to us, free of charge.

Posted 9 years ago

Dear Mr Brown I have tried to contact you today regarding the problems you have had with our cartridges, but have been unable to reach you though did leave a message. I have emailed over a pre-paid label to you to enable you to send the cartridges back to us under our guarantee for a refund. Please accept my sincere apologies for the inconvenience caused to you on this occasion. Should you require any further assistance, please do not hesitate to contact us. Kind Regards Marianne Cartridge People

Posted 9 years ago

“Printing ink came a week late as their supplier hadn't turned up and given it to them. I missed my deadline that i needed to print and had to pay for printing at the library even though i had just paid £25 for the ink from here. They were quite aplogetic”

Helpful Report

Posted 9 years ago

Dear Amy I am terribly sorry you experienced a back order with us. Please be assured this is not our usual standard of service. On this occasion we had an issue with our supplier and this has been fully investigated to ensure we do not encounter this issue again. Please accept me sincere apologies for the inconvenience you have been caused.

Posted 9 years ago

“I found that the quality of printing is extremly poor especially photographs On my H.P photosmart printer no matter what I do I get an orange tint. I shall be reluctant to use your products again .I cannot see the ink levels as well Black and white tex is ok.”

Helpful Report

Posted 9 years ago

Dear Ron Thank you for your review. I am sorry that you have had a problem with the cartridges supplied by ourselves. Can you tell me if you have tried a printhead clean to try and flush the ink through? Can you tell me the model of the printer you have? We do offer 100% guarantee on all of our products and want our customers to be totally satisfied. We have tried to call you regarding this matter, but was unable to reach you though did leave a message. I look forward to hearing from you soon. Kind Regards Marianne Cartridge People

Posted 9 years ago

“This is the second time I've purchased from cartridge people, and the second time I've had to return them. The ink cartridges just didn't work - in fairness, they were not the original's. Total waste of time, I certainly will not purchase any non-originals from you again. The support staff are a complete waste of time - they do not appear to believe a word you say. The only good thing was, my refund was prompt in being returned to me.”

Helpful Report

Posted 9 years ago

I am sorry to hear you have been unable to use our compatible ink cartridges. Firmware/software updates can tell the printer how to communicate, how to move motors, fire nozzles and most important of all, how to recognise original vs’ compatible (non-original) cartridge chips. Manufacturers update firmware which may interfere with the printer operations if using compatible or remanufactured cartridges. Firmware on the printer can then produce the message regarding low or zero ink levels if the machine detects a cartridge that is not a manufacturer's original cartridge. It can on occasion prevent the printer from accepting the cartridges completely. It appears this may be the case with you. We do stock the original cartridges at very competitive prices. If you require any further support please do not hesitate in contacting us. Kindest Regards The Cartridge People

Posted 9 years ago

“I ordered 4 cartridges and they all arrived in 3 separate packages from Switzerland, none of which went through my letter box so we had to open the door each time. Very inconvenient indeed for us. The cartridges are all good, but I can get them from anywhere.”

Helpful Report

Posted 9 years ago

“My printer won't work with these cartridges. The colour no longer comes true and I will never buy "look-alikes" again. A complete waste of money”

Helpful Report

Posted 9 years ago

I am sorry to hear you had problems with our compatible ink cartridges. We back all our products with our 100% 'No Quibble' Guarantee. We are very proud of our exceptionally high quality products, all of which have proven very low return rates. Would you prefer to receive replacement products to try or a refund? Whatever option you decide we will send a pre-paid label for the unsuitable cartridges to be returned to us, free of charge.

Posted 9 years ago

“Delivery times seem long. Other companies manage better delivery periods. The first cartridge tried was not accepted by printer, next took some persuasion but works. Fingers crossed for the other four! 50% success rate not to good.”

Helpful Report

Posted 9 years ago

I am sorry to hear you have not received the best service from us. I see we have not had any correspondence regarding the problems you have experienced. A member of the support team will contact you shortly to attempt to resolve your issues. Kindest Regards Nikki

Posted 9 years ago

“I found it very irritating that each set of colours came separately, and the particular colour I really needed came last.”

Helpful Report

Posted 9 years ago

Deliveries usually arrive with within 3-4 days, from the dispatch date. However, our website states that Deliveries can take between 2 - 7 business days. We do rely on the postal service to deliver as soon as possible. We hold stock in multiple warehouses and utilise different delivery options. We ensure the optimum method is chosen to enable speedy despatch and transit by selecting the appropriate carrier and we may also opt to ship items in more than one parcel and from more than one warehouse. This helps us provide a prompt service, particularly for multi-item orders. We find this also helps you, our customer, as a smaller packet will usually fit through your letterbox, saving you a trip to your local sorting office or having to arrange re-delivery.

Posted 9 years ago

“I ordered a black and a colour cartridges for my canon mp250 printer, I received them quickly but after carefully putting them into my printer neither would work, I may of been able to send back, but out of frustration I threw them away and bought more from my local asda, which worked perfectly. I was very careful when I ordered to get the right ones.”

Helpful Report

Posted 9 years ago

I am sorry to hear you have experienced problems with our cartridges. We do offer full support and have a great trouble shooting guide. A member of the support team will be contacting you via email shortly. At Cartridge People we endeavour to offer the best customer experience in our industry. Consequently, your satisfaction with our service and products will constantly be our primary concern.

Posted 9 years ago

“I thought the ink quality was very poor when I printed a photo, and I will therefore go back to a more expensive cartridge”

Helpful Report

Posted 9 years ago

Dear Sue, Order Number GB160410-LA1541195 Thank you for your review on our website. I am sorry that you have experienced a problem with cartridges ordered from ourselves. We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. In order to resolve the issue you have experienced, please would you call our Customer Service Team on 0203 001 0234 and quote the order number shown above. Alternatively please provide a preferred contact telephone number so one of our team can call you back. Best Wishes Andy Customer Support

Posted 9 years ago

“Ordered a supposedly compatible colour cartridge CL -513 for a Canon printer. What can i say - my printer will not, whatever i do, recognise it. Took quite a long time to get to me as well!”

Helpful Report

Posted 9 years ago

Dear James, Order Number GB160411-LA1541957 Thank you for your review on our website. I am sorry that you have experienced a problem with cartridges ordered from ourselves. We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. In order to resolve the issue you have experienced, please would you call our Customer Service Team on 0203 001 0234 and quote the order number shown above. Alternatively please provide a preferred contact telephone number so one of our team can call you back. Best Wishes Andy Customer Support

Posted 9 years ago

“black ink NOT compatable with my Canon printer so had to by a brand one as needed to print urgrnt document.”

Helpful Report

Posted 9 years ago

Dear Mr Hart I can see that you have been in contact with my colleague regrading the faulty black cartridge you have. She has sent over a pre-paid label to enable you to send back the faulty cartridge back to us for a refund. We have yet to receive the faulty cartridge back. Can you please advise if you have had the pre-paid label or do you need me to send it again? Kind Regards Marianne Customer Support

Posted 9 years ago

“Items poorley packed, also contacted support for VAT reciept and no answer, therefore I can not claim back with my work. I will not use this site again.”

Helpful Report

Posted 9 years ago

Dear Mr Yeomans, Order Number GB160401-LA1532386 Thank you for your review on our website. I am sorry that you have experienced a problem with the service we offer. We want all of our customers to be totally satisfied with every part of our service. We have received no contact from you regarding any of your queries. In order to resolve the issue you have experienced, please would you call our Customer Service Team on 0203 001 0234 and quote the order number shown above. Alternatively please provide a preferred contact telephone number so one of our team can call you back. Best Wishes Andy Customer Support

Posted 9 years ago

“Cartridge People own brand cartridges not registering at full when Inserted into printer. Contsantly getting error messages. Probably would not buy the own brand compatible cartridges again.”

Helpful Report

Posted 9 years ago

Dear Amy, Order Number GB160401-LA1532109 Thank you for your review on our website. I am sorry that you have experienced a problem with cartridges ordered from ourselves. We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. In order to resolve the issue you have experienced, please would you call our Customer Service Team on 0203 001 0234 and quote the order number shown above. Alternatively please provide a preferred contact telephone number so one of our team can call you back. Best Wishes Andy Customer Support

Posted 9 years ago

Dear Amy Order Number GB160401-LA1532109 We are sorry that you are experiencing problems with the cartridges purchased from us. Can you please advise the make and model of your printer, if the cartridge has a white or red circular sticker on? m. Have you tried any fixes already? I look forward to hearing from you. Kind Regards, Marianne Customer Support

Posted 9 years ago

“This is the 3rd time I've tried to use your refill cartridges and this time on a different printer (Canon) The colour cartridge has finished already and the red is printing yellow. It can't be any more than 20-30 pages printed and it's not volumes of colour, mostly highlighted colour over black and white print.”

Helpful Report

Posted 9 years ago

Dear Steve, Order Number GB160320-LA1520264 Thank you for your review on our website. I am sorry that you have experienced a problem with cartridges ordered from ourselves. We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. In order to resolve the issue you have experienced, please would you call our Customer Service Team on 0203 001 0234 and quote the order number shown above. Alternatively please provide a preferred contact telephone number so one of our team can call you back. Best Wishes Andy Customer Support

Posted 9 years ago

“I went for the cheap price but it was a bad choice - online ordering OK - delivery OK but the 541XL colour cartridge is a refill and doesn't work - even after following all your recommendations - so I wont be ordering again - I am too busy and need products that work - I am not inflexible - just need the products I pay for to work”

Helpful Report

Posted 9 years ago

Dear Mrs Hutton Thank you for your review. I am sorry that you have experienced a problem with cartridges ordered from ourselves. We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. I have tried to contact you on the number provided on your order, but have been unable to reach you, though did leave a message. In order to resolve the issue you have experienced, please would you call our Customer Service Team on 0203 001 0234 and quote the order number shown above. Alternatively please provide a preferred contact telephone number so one of our team can call you back. Kindest Regards, Marianne Customer Support

Posted 9 years ago

Dear Mrs Hotton I have tried to call you today on the telephone number provided, but have been unable to reach you. I would like to resolve the problem you have had with the cartridges that we have supplied. Please advise a convenient time for me to call and assist you, or call our customer service team on 0203 0010234 at your earliest convenience. I look forward to hearing from you soon. Kind Regards, Marianne Customer Support

Posted 9 years ago

“I ordered 5 compatible cartridges(2 black and 3 single colors) for my hp printer officejet 6830 pro. I tried a black and 3 single colours in my printer and not one of them worked. My printer said they were broken. I rang the person on your helpline and he did try to help me. I took them in and out and turned printer on and off all numerous times, but finally thought it might be hp software that was preventing them working. Your staff was very helpful. But apart from this it was terrible as it held me back for days. Please don't say they are compatible if they are not. It is no use if they won't work for every single person who has this model of printer. I have ordered from cartridge people many times with my previous printer, but will probably not be ordering from here again. If I do it has certainly put me off compatibles.”

Helpful Report

Posted 9 years ago

Dear Emma, Order Number GB160330-LA1529517 Thank you for your review on our website. I am sorry that you have experienced problems with cartridges ordered from ourselves. We sell thousauds of compatible cartrtidges with very limited problems. On occasions depending on the software in your printer you can have problems where the printer refuses to recognise the cartridges. HP are trying to make it as difficult as possible to use compatible cartridges but the supplier of the cartridges are trying to update their software. If you would like to discuss this issue with me I will be more than happy to contact you. I look forward to your reply. Best Wishes Andy Customer Support

Posted 9 years ago

“I phoned to complain that your compatible Epsom cartridges were not working on my printer/I Pad. With colour photo copying.My complaint was acknowledged and accepted . I then purchased from you genuine cartridges, which worked. Your staff member then said that if I sent the compatibles back a refund would be sent. The person then said that they would send an e mail to inform me as to the address to be sent. Still waiting as this e mail has failed to come.WHY .?”

Helpful Report

Posted 9 years ago

Dear Mr Goodman, Thank you for your review, I can confirm my colleague forwarded a returns label to you on the 05/04/2016 via email. Please find attachment with another copy of the label to return the cartridges for a refund. Sorry for the inconvenience caused. Best Wishes Andy Customer Support

Posted 9 years ago

Dear Mr Goodman I can confirm that my colleague has re-sent a pre-paid label to you today. Should you require any further assistance, please do not hesitate to contact me. Kind Regards Marianne Customer Support

Posted 9 years ago

Cartridge People is rated 4.8 based on 113,157 reviews