Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 113,157 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 113,157 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered black & colour cartridges to suit my Dell 964 printer. Just no good and a waste of money. ! have had to order replacements direct from Dell at the usual rip off prices !”

Helpful Report

Posted 8 years ago

Dear Robert Thank you for your review. I can see from your order that my colleague has emailed you asking for further information regarding the difficulties you have had. I can confirm that these are the correct cartridges for your printer. Can you please advise the exact nature of the faults that you are seeing and confirm any steps that you have already tried to get these to work for you. I look forward to hearing from you. Kind Regards Marianne Cartridge People

Posted 8 years ago

“My first attempts at colour printing gave poor results so I am waiting to see of there is any improvement”

Helpful Report

Posted 8 years ago

Dear Mr Scholes, Order Number GB160708-LA1633086 Thank you for your review. I’m sorry that you are having a problem with the Epson T0445 Compatible Black & Colour Ink Cartridge supplied by us. There could possibly be a problem with the communication between the cartridge chip and your printer. This can occur during the manufacturing stage in the factory and is usually affected by dirt, such as dust or even a fingerprint, on the copper contact plate on the cartridge. Please follow these cleaning instructions to resolve the problem: Place some old newspaper down to capture any spillage of ink. Remove the cartridge from your printer – switch your printer off. Using a piece of damp kitchen roll, gently wipe the copper plate on the cartridge to give them a thorough clean. Allow the chip to dry. Once the chip are completely dry, re-install the cartridge into your printer and switch the printer back on. I would recommend that you run the print head cleaning program on your printer to clean the heads and push the ink through. For best results you should run the program three to four times. If you find that after following this procedure you are still having a problem please let me know by replying to this email and I would be happy to replace any non-working cartridge for you. Please retain any faulty cartridge as we would need to advise the correct returns procedure if necessary. If you require any further information regarding this please call our customer service team who will be happy to discuss this with you further. Kindest Regards Marianne Customer Support

Posted 8 years ago

“Bought the cartridges for Epson XP-830. Put magenta cartridge into printer and printer is not reconizing cartridge and will not let me progress??”

Helpful Report

Posted 8 years ago

Dear Mr Poskitt Thank you for your review. I am sorry that you have had a problem with the magenta cartridge supplied by ourselves. I can see my colleague has given you some cleaning advice to try. Has this helped at all? I look forward to hearing from you soon. Kind Regards Marianne Cartridge People

Posted 8 years ago

“Although the printer will print with these cartridges the end product is not printed clearly and is very sketchy”

Helpful Report

Posted 8 years ago

Dear Mrs Walker, Order Number GB160706-LA1631057 Thank you for your review. I’m sorry that you are having a problem with the Epson T2621, T2631/2/3/4 (26XL) Compatible Black & Colour Ink Cartridges supplied by us. There could possibly be a problem with the communication between the cartridge chip and your printer. This can occur during the manufacturing stage in the factory and is usually affected by dirt, such as dust or even a fingerprint, on the copper contact plate on the cartridge. Please follow these cleaning instructions to resolve the problem: Place some old newspaper down to capture any spillage of ink. Remove the cartridge from your printer – switch your printer off. Using a piece of damp kitchen roll, gently wipe the copper plate on the cartridge to give them a thorough clean. Allow the chip to dry. Once the chip are completely dry, re-install the cartridge into your printer and switch the printer back on. I would recommend that you run the print head cleaning program on your printer to clean the heads and push the ink through. For best results you should run the program three to four times. If you find that after following this procedure you are still having a problem please let me know by replying to this email and I would be happy to replace any non-working cartridge for you. Please retain any faulty cartridge as we would need to advise the correct returns procedure if necessary. If you require any further information regarding this please call our customer service team who will be happy to discuss this with you further. Kind Regards, Marianne Customer Support

Posted 8 years ago

“Out of the three cartridges I ordered my printer could not recognise one cartridge and another supposedly ran out of ink after just thee days. Cartridge World have offered to replace the faulty cartridges free of charge.”

Helpful Report

Posted 8 years ago

Dear David, Order Number GB160629-LA1622352 Thank you for your review on our website. I am sorry that you have experienced a problem with cartridges ordered from ourselves. We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. In order to resolve the issue you have experienced, please would you call our Customer Service Team on 0203 001 0234 and quote the order number shown above. Alternatively please provide a preferred contact telephone number so one of our team can call you back. Best Wishes Andy Customer Support

Posted 8 years ago

“After 15 days of ordering, I still have not received the main half of my order, the black and blue cartridges. As a result, I have been unable to use my printer for over 2 weeks when I needed it most!”

Helpful Report

Posted 8 years ago

Dear Elie Thank you for your review. I can see that you have spoken to my colleague and can confirm that your order has been re-sent out in todays post. Should the original order reach you, would you kindly let me know? Again, please accept our apologies for the inconvenience caused to you on this occasion. Should you require any further assistance, please do not hesitate to contact me. Kind Regards Marianne Cartridge People

Posted 8 years ago

“Took a fortnight to arrive, so many advertise next day delivery you are not worth consideration.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We do advise within the delivery section on our website to allow up to 7 days for delivery. Delivery information is displayed here: http://www.cartridgepeople.com/info/delivery-information I can see that you had contacted us within the 7 days and we advised of the timescale and to contact us again should the order not arrive by the latest date. As we received no further contact from you we were not aware that the order had taken longer than advertised. I sincerely apologise for any inconvenience caused and will contact you separately to retrieve further information on delivery so we can pass this on to Royal Mail. I do hope that you have been pleased with the items. Once again, thank you so much taking the time to leave us feedback.

Posted 8 years ago

“very poor delivery time,why are they sent from Switzerland, took 2 hours to make cartridges work. I wont be returning”

Helpful Report

Posted 8 years ago

Thank you for your review. I can see that one of the parcels had been lost and we have refunded you for the item subsequently not received - this is a rare occurrence and it is reported back to Royal Mail. I do apologise that you have had a problem with a received cartridge but glad that the advice helped to resolve the problem. Once again, thank you for your feedback.

Posted 8 years ago

“I was pleased with the prompt delivery. I inserted the cartridges into my printer and a message appeared saying they were not suitable. these things happen but I just don't have the time to sort them out. I expect things to work first time. I remove asbestos and if I did it in your premises and did it poorly then an apology or customer survey doesn't really make up for it does it?”

Helpful Report

Posted 8 years ago

Dear Mr Murray, Order Number GB160614-LA1608175 Thank you for your review. i am sorry that you have had a problem with the cartridges supplied by ourselves. We do offer a full 100% no quibble guarantee on all our products. Therefore, would you prefer to receive replacement product or to be refunded? I look forward to hearing from you soon. Kindest Regards Marianne Customer Support

Posted 8 years ago

“Delivery took an age, the product and service is, in my opinion, not good. Well over a week for final cartridge to arrive (multiple deliverys for 1 order). Would not use again.”

Helpful Report

Posted 8 years ago

Dear Steven, Thank you for your review. I am sorry to hear that you have experienced problems with the product ordered from us. At Cartridge People, we understand that timely delivery is extremely important to you and we want you to receive the very best service possible. We will therefore process your order to ensure that your goods are dispatched to you as soon as possible. Most of our items are dispatched and delivered within 2 - 4 working days. We hold stock in multiple warehouses and utilise different delivery options, which helps us to ensure you receive your goods as quickly as possible. We ensure the optimum method is chosen to enable speedy despatch and transit by selecting the appropriate carrier and we may also opt to ship items in more than one parcel and from more than one warehouse. This helps us provide a prompt service, particularly for multi-item orders. We find this also helps you, our customer, as a smaller packet will usually fit through your letterbox, saving you a trip to your local sorting office or having to arrange re-delivery. You are 100 % covered under the guarantee, which means that we can either replace or refund on any unsuitable products. In order for me to assist you further could you please call the customer service department on 0203 001 0234. I am looking forward to your reply. Kind Regards Emilia Customer Support

Posted 8 years ago

“My printer is reading the cartridges as empty, I have tried sever things but they are reading empty and therefore won't work!!”

Helpful Report

Posted 8 years ago

Good Afternoon, Order Number GB160625-LA1618482 Thank you for your review. I am sorry that you have experienced a problem with cartridges ordered from ourselves. We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. In order to resolve the issue you have experienced, please would you call our Customer Service Team on 0203 001 0234 and quote the order number shown above. Kindest Regards, Emilia Customer Support

Posted 8 years ago

“One of two black ink cartridges did not work, the second one did work. I placed the dud in a packet to be recucled.”

Helpful Report

Posted 8 years ago

Dear Mr Atkinson Thank you for your review. I am sorry that you have had a problem with one of our cartridges. We do offer 100% guarantee on all of our products. I will send a new black cartridge out to you in todays post. If you do have any problems again, please let us know on customerservice@cartridgepeople.com as we can then try some troubleshooting to try and get you up and running. We can also advise on the returns procedure, and would ask you to hold onto any faulty cartridges to enable us to do this. Please accept my apologies for the inconvenience caused to you on this occasion. Should you require any further assistance, please do not hesitate to contact us. Kind Regards Marianne Cartridge People

Posted 8 years ago

Dear Mr Atkinson I am sorry that you have had a problem with one of our cartridges. We do offer 100% guarantee on all of our products. I will send a new black cartridge out to you in todays post. If you do have any problems again, please let us know on customerservice@cartridgepeople.com as we can then try some troubleshooting to try and get you up and running. We can also advise on the returns procedure, and would ask you to hold onto any faulty cartridges to enable us to do this. Please accept my apologies for the inconvenience caused to you on this occasion. Should you require any further assistance, please do not hesitate to contact us. Kind Regards, Marianne

Posted 8 years ago

“Am getting too many poor cartridges and you are reluctant, or make it very difficult to change them”

Helpful Report

Posted 8 years ago

Dear Mr Roberts Thank you for your review. I am sorry that you have experienced problems with the cartridges that we have supplied. The last order I can find were you have had problems was July 2015, where we did replace a cartridge for you. Have you experienced more issues? We do guarantee all of our products for 2 years. I would be grateful if you could provide more details of the products and any error messages that you have received, this will enable me to assist you further. Kind Regards Marianne Cartridge People

Posted 8 years ago

“I was advised my order has been dispatched. This was on the 25th June 2016, it is now 9th July 2016, 14 days and my order still has not arrived.”

Helpful Report

Posted 8 years ago

Dear Mr Foster I am sorry to hear you are still awaiting delivery of your order, it is very unusual for it to take this long. I can confirm that your order was dispatched to the delivery address provided on 25/06/2016. Please accept my apologies on behalf of Royal Mail for the delay in your order. We rely heavily on Royal Mail and although they’re usually very efficient they can on rare occasions take longer than the estimated 2-7 days as stated on our website. May I ask that you please check with your local sorting office to see if they are holding it there for you? We do find that on occasions the post person doesn't always leave a calling card if they have been unable to deliver for any reason. If the sorting office doesn't have it please let me know and I will happily resend the order for you. Please accept my apologies for the inconvenience this may have caused you. Kind Regards Marianne Cartridge People

Posted 8 years ago

“Red comes out brown which is a bad start!”

Helpful Report

Posted 8 years ago

Dear Simon, Order Number GB160623-LA1616466 Thank you for your review on our website. I am sorry that you have experienced a problem with cartridges ordered from ourselves. We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. In order to resolve the issue you have experienced, please would you call our Customer Service Team on 0203 001 0234 and quote the order number shown above. Alternatively please provide a preferred contact telephone number so one of our team can call you back. Best Wishes Andy Customer Support

Posted 8 years ago

“Good service but printer doesn't recognise the ink cartridges..”

Helpful Report

Posted 8 years ago

Dear Andrew, Order Number GB160622-LA1615671 Thank you for your review on our website. I am sorry that you have experienced a problem with cartridges ordered from ourselves. We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. In order to resolve the issue you have experienced, please would you call our Customer Service Team on 0203 001 0234 and quote the order number shown above. Alternatively please provide a preferred contact telephone number so one of our team can call you back. Best Wishes Andy Customer Support

Posted 8 years ago

“Previous review by me stated cartridge world should have read Cartridge People I went to cartridge world for canon replacements due to poor quality of your Peach products.”

Helpful Report

Posted 8 years ago

“Cartridge World's service and price was fine but I had previously used Canon XL cartridges on a home MG5550. Based on previous good experience I purchased number of their Peach multipacks which have proven a disaster. As the printer is used less than 10-15 times a week the jets continually clog and require 2-3 deep clean cycles to clear each time. Basically loss of ink in this process does not make the cartridges cheaper. Very disappointed and stuck with a stock of poor quality items..”

Helpful Report

Posted 8 years ago

“I ordered 4 Canon cartridges. They were sent by four separate posted packages, for each of which I was charged £2.50 --a total p.and.p. charge of £10.00. Far too high a charge, and a very significant proportion of the overall cost. You should state the p.and p. charges clearly on the website --not merely say that the price includes delivery charges.”

Helpful Report

Posted 8 years ago

Dear Mr Smeed, Order Number GB160621-LA1614882 Thank you for your review. Delivery is inclusive to the price you pay. We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. A customer service agent shall call you shortly. Kindest Regards, Emilia Cartridge People

Posted 8 years ago

“I bought Canon PG-540XL Compatible High Capacity Black Ink Cartridge, it listed that it could print up to 600 pages....it managed 6! (60 would've helped me achieve the job) Not a reliable product - especially with deadlines to meet. I would like a full refund but need to find out how.”

Helpful Report

Posted 8 years ago

Dear Julia Thank you for your feedback. Sorry to hear you are experiencing problems with a Canon PG-540XL Compatible High Capacity Black Ink Cartridge supplied by us. I can see from your order details that you have been in email correspondence with us and we have replied with some advice that should resolve the problem for you. Could you confirm if you have tried this advice and still require further assistance? Looking forward to hearing from you. Kind regards, Melanie Cartridge People Looking

Posted 8 years ago

Cartridge People is rated 4.8 based on 113,157 reviews