Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.77

4.8 Rating 115,237 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 115,237 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered late one evening & expected ink to be delivered in 2-3 days, however the next morning i reieved my order. Now thats what you call a fast service, thank you Cartaridge People well impressed”

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Posted 2 weeks ago

“Excellent products and efficient delivery - very happy with service received.”

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Posted 2 weeks ago

“The lady that sorted out my last purchase was good. For some reason my credit card would not complete the order on your system. When additional info is sometimes required by the credit card when I purchase on- line I need to send code number from my card reader. This problem has never happened with any other on-line before so your customer service was good but I needed to phone. I had to go elsehwere to buy a small amount for my other printer the first time it happened. Been buying from you for some years and has always been good.”

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Posted 2 weeks ago

“Good service, prompt delivery”

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Posted 2 weeks ago

“Had what I wanted in stock and easy to order with pretty quick delivery.”

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Posted 2 weeks ago

“Your excellent service was spoiled by your courier delivering my parcel to the wrong address!”

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Posted 2 weeks ago

“Excellent service very helpful and know what they are doing delivery is fast wont use any other service but them”

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Posted 2 weeks ago

“Give customer service the correct device when looking to buy ink cartridges, I was told they had the correct cartridges, I purchased them along with other items that were forced upon me through pressure sell… turns out the cartridges were NOT for my machine. Items returned and 10days of waiting for a full refund. Upon calling to complain I was told that the customer service staff member who took my call was being put on “training””

Helpful Report

Posted 2 weeks ago

Good afternoon, Thank you for sharing your experience with us. I’m truly sorry to hear that you received incorrect cartridges and faced pressure during your purchase. That’s not the level of service we normally provide and is just human error. We understand how frustrating this must be, especially with the wait for your refund. I can see that we are waiting for your proof of postage to be sent over to us so we can investigate this further for you. We appreciate your understanding and patience. Warm wishes, Team Cartridge People

Posted 2 weeks ago

“I replaced laser jet cartridges often. Cartridge people are prompt in dispatching my order and it's next day delivery is great.”

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Posted 2 weeks ago

“Easy to order and arrived promptly as always.”

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Posted 2 weeks ago

“Ordered my ink within 2 days had it service very good would used them again”

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Posted 2 weeks ago

“The service was efficient with no fuss.”

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Posted 2 weeks ago

“Extremely quick and efficient service and the ink cartridges work as described”

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Posted 2 weeks ago

“When I had problems with a replacement cartridge, I was able to speak to a very helpful customer service person who quickly arranged a refund. I was able to use that towards another puchase with which I was very happy. I did however, find the "rewards" which were offered pretty useless and basically unwelcome. What I really want is good products and access to help with information and problems when needed. The rest is extraneous and a bit annoying.”

Helpful Report

Posted 2 weeks ago

Thank you for your review, Tamara! We're glad to hear that our customer service team was able to assist you with your replacement cartridge and arrange a refund that worked for you. We appreciate your feedback regarding our rewards program; your input helps us improve and focus on what truly matters to our customers – quality products and reliable support. If you ever need anything else, please don’t hesitate to reach out! Warm wishes, Team Cartridge People

Posted 2 weeks ago

“Amazingly prompt delivery and very helpful phone contact about the fact that Cartidge People’s ink will not violate my printer’s warranty. I have not used the new ink yet so I can’t comment about their use.”

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Posted 2 weeks ago

“Always a speedy and efficient service, thank you. However I prefer the previous website where I could check the price paid for my last order”

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Posted 2 weeks ago

“Absolute pants customer service, delivered my parcel to a drop off shop a mile away and would not get a second attempt delivery (I was in and doubt the first one even happened - no proof provided). There customer services basically said 'tough mate, get walking'. I will 100% not be using them again, not because just because I had to do a 2 mile round trip to pick up my parcel, but because of their absoultely rubbish attitude to helping me resolve. They promiss 100% customer satisfaction I beleive, what a farce!”

Helpful Report

Posted 2 weeks ago

Good Morning, Thank you for your review. I have looked into your complaint, and I am sorry to hear your order was not delivered to your property. DPD as a courier, will only attempt delivery at the given address once, the order is then diverted to a collection shop for customers to collect when suitable. As explained by the agent, the reason DPD do this is if a customer is in desperate need for the order, they can, they still get it that day. If DPD were to take it away, they would not reattempt until the next day, and for some people this is too late. From the tracking, the driver has provided an image of the property at the correct GPS. This will be available to yourself through the tracking number DPD and ourselves email you after dispatch. When DPD emailed to say it was out for delivery, you could have selected a safe place or alternate delivery day. However, once the delivery has been attempted, these options are taken away. The agent advised we were able to get the order back and refund you, but unfortunately we could not resend as DPD have attempted delivery and followed procedure correctly. Kind regards, Emma

Posted 2 weeks ago

“Fast and cheaper than amazon unless you get free deilvery there”

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Posted 2 weeks ago

“There was a problem with the cartridges but Sheree in customer service was very helpful and resolved the situation for me.”

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Posted 2 weeks ago

Thank you for your kind review, We're glad to hear that Sheree was able to assist you and resolve the issue with the cartridges. Providing excellent customer service is a priority for us, and it’s wonderful to know that we could help. If you have any more questions or need further assistance, please don't hesitate to reach out! Warm wishes, Team Cartridge People

Posted 2 weeks ago

“I'm very happy with the service. I called the one day and it came the next day.”

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Posted 2 weeks ago

Cartridge People is rated 4.8 based on 115,237 reviews