Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 113,005 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 113,005 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very disappointed that I could not get your compatible cartridges to work in my printer. Havintg tried many different options - my Epson printer would NOT accept the cartridges at all, so I have had to purchase some Epson printer inks from another supplier.”

Helpful Report

Posted 2 years ago

Good Morning, I am sorry to hear you are experiencing a problem with our compatible inks. I can see you are in email conversation with our customer service team, who will look to resolve this for you as quickly as possible. Kind Regards Siobhan

Posted 2 years ago

“I was very disappointed to find that I had to Prime the cartridges each time I wanted to print, otherwise only a blank piece of paper came out, but after priming, it was ok”

Helpful Report

Posted 2 years ago

Good morning Celia Thank you for your review. I am sorry that you had a problem with the cartridges we supplied. One of the customer service team will contact you to help resolve this. Kind Regards Marianne

Posted 2 years ago

“I ordered ink and payed for next day delivery but arrived a day late”

Helpful Report

Posted 2 years ago

Dear Gwyn, Thank you for your review. I sincerely apologise that you have had problems with your recent delivery. I will get a member of our Customer Service team to contact you to try to resolve this issue for you. Kind Regards Simon

Posted 2 years ago

“When I ordered this ink cartridge the gir asked if I wanted try one of your own ,to which I said iv tried not genuine Cannon cartridges and had problems with them, She assured me these were proper, but when I fitted it, guess what ? I would not work!!@!!”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your review. I sincerely apologise that you have had problems with your recent order. I will get a member of our Customer Service team to contact you to try to resolve this issue for you. Kind Regards Simon

Posted 2 years ago

“Up until recently I would have rated them highly but my last experience has been totally unsatisfactory. I was persuaded to buy their own make cartridge which I had never before done. It leaked into my printer and the ink pads are now saturated. Cartridge People did not honour their lifelong guarantee promise even though I sent a copy of the effects of the damage as they asked. They wanted to uplift my printer to check it out as they obviously did not believe me though I have been a good customer of theirs. I cannot do without my printer for the time they would take to do this so now have to go out and buy a new one.”

Helpful Report

Posted 2 years ago

Good afternoon Dr Millings Thank you for your review. I am sorry that one of the cartridges supplied leaked inside your printer. We have tried to assist you by offering to collect your printer and have it look at by our printer engineer as he will then be able to ascertain whether the printer has been damaged due to our cartridges and is not repairable. We do state this in clause 4 of the Lifetime Printer Guarantee. please see this below 4. If an issue has been caused by a Cartridge People Own Brand product, we may request to see evidence of this via photographs and may even cover the cost of an engineer to provide support prior to agreeing to issue a replacement printer. We do want to resolve this under our Lifetime Printer Guarantee, the terms of which can be found on the following link. https://www.cartridgepeople.com/info/lifetime-printer-guarantee Please feel free to contact us again, should you wish us to continue looking into this issue, which we will endeavor to resolve as soon as possible. Kind Regards Marianne

Posted 2 years ago

“I have bought from Cartridge People no problem lots of times in the past but this time a bit disappointed. After ordering Canon cartridges I was phoned and persuaded to buy the company's own brand ink refills on the grounds that they would be cheaper for me. Keen to save money just now (aren't we all?) I went for that but then the price didn't change - they had sent me larger cartridges (holding more ink) and a small pack of 80g paper to make up the difference. I didn't want the paper (always buy better quality) and felt the price thing hadn't been well explained. Sent it all back for a refund and going back to Canon.”

Helpful Report

Posted 2 years ago

Thank you for your review and I am very sorry for this. Of course it should have been explained clearly what your order was being converted to and what you should have received. I apologise if you feel this wasn't and we are happy to listen to the call recording to learn where we can improve. You are welcome to return anything that is unwanted and we will of course refund you for them. Thank you, Si

Posted 2 years ago

“Still waiting on catridges”

Helpful Report

Posted 2 years ago

Thank you for your review and I am sorry you have not received this order, unfortunately we have not received any correspondence from you regarding this. I checked the tracking, and it shows that your order has been delivered. I will email you wish the proof of delivery details. Thank you, Si

Posted 2 years ago

“The service was ok apart from the telephone call I received trying to persuade me to change my order to Cartridge People ink. This was intrusive, unwelcome and an appalling way to treat anyone.”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for your review. I sincerely apologise that you have been made to feel dissatisfied after a call from our Sales advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. Kind Regards Simon

Posted 2 years ago

“I selected the correct printer and was sent the wrong item. When i called, i was told it was correct! It was clearly the wrong item. Return agreed, but i had to haggle to get the delivery funds back.”

Helpful Report

Posted 2 years ago

Dear Mr Jones, Thank you for your review. I sincerely apologise that you have had problems with your recent order. I can confirm that your order has now been refunded in full as requested. If you need anything further, please do not hesitate to contact us. Kind Regards Simon

Posted 2 years ago

“I ordered a genuine HP toner cartridge, then later that same day someone from customer service phoned up to recommend I bought a non-genuine one. When I said I'd stick with my original choice they spent several minutes persuading me that I should buy the non-genuine one. I found this quite annoying and told them I wasn't changing my order. It makes me think that they wanted me to choose the item that was best for them (profit margin) rather than the item that was best for me (reliability).”

Helpful Report

Posted 2 years ago

Dear Mark, Thank you for your review. I sincerely apologise that you have been made to feel dissatisfied after a call from our Sales Team advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. Kind Regards Simon

Posted 2 years ago

“Disappointed that CP are unwilling to replace an unused defective cartridge, despite my being a regular customer.”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your review and I am sorry that you are having problems with the cartridges supplied by us. I will arrange for someone to contact you as soon as possible to try and resolve the problem you are having. Kind Regards Simon

Posted 2 years ago

“I started ordering from Cartridge People during the early days of the pandemic, when it was difficult to get supplies, and I'm still grateful for the helpful service on that and other occasions since. But this time, something went really wrong: after I ordered, a salesman phoned me with a canned pitch trying to sell me on changing my order from the genuine HP cartridge to the own brand. (I'd ordered the own brand before, but decided the genuine ones are better). Even after I explained this, he was quite pushy, and by the time I hung up I was angry. When I ordered, I was asked to give my phone number for purposes of delivery, and assured that it would not be used otherwise. But this was blatantly a sales call -- of the sort that often rudely interrupts my work day -- and a pretty inept one. And it's occurring to me now that what I order from you I could go around the corner and buy at Ryman's ... so ...”

Helpful Report

Posted 2 years ago

Dear Meryl, Thank you for your review. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to our attention. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. I must apologise again for the way the call was handled by the advisor. I have also made sure you won't be contacted again. If you have any queries or further feedback please contact us. Kindest regards, Siobhan

Posted 2 years ago

“Ordered cartridges easily for years through cartridge people by logging into my account, now the log on facility is no longer available or hidden from view.”

Helpful Report

Posted 2 years ago

Dear David, Thank you for your review. The login link is still on our webpage and is in the top right of your scree above the "Basket" I hope this helps. Kind regards Simon

Posted 2 years ago

“Got called within 30 seconds of the order going through stating they “never do this but why have you ordered OEM and not CP own brand”. When told that it’s better to prevent compatibility issues the hard sell began. Even after I told him the company pays and it’s nothing to do with me he STILL tried to sell the CP toners. On the plus side though, they were delivered the following day.”

Helpful Report

Posted 2 years ago

Good morning, I sincerely apologise that you have been made to feel dissatisfied after a call from our Sales advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. Kind Regards Simon

Posted 2 years ago

“Ordered a week ago and item still has not arrived. Not very impressed with the speed of service!”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for taking the time to leave a review and I am sorry to hear that you haven't yet received your order, I have tracked the delivery with Royal Mail and they are stating it was delivered on the 31/10/2022. I will contact you directly with all the details in case it was left with a neighbour. Kind Regards Louise

Posted 2 years ago

“Cartridges came very quickly but unfortunately my printer wouldn’t accept them.”

Helpful Report

Posted 2 years ago

Dear Susan, Thank you for your review and I am sorry that you are having problems with the cartridges supplied by us. I will arrange for someone to contact you as soon as possible to try and resolve the problem you are having. Kind Regards Louise

Posted 2 years ago

“For what, you haven't said!”

Helpful Report

Posted 2 years ago

Thank you for this comment. I can see that my colleague has already been in contact with you and confirmed what you have ordered with us. Thank you for your time. Kind regards, Si

Posted 2 years ago

“Product is fine, but I did not appreciate a 'marketing call' challenging my product decision trying to persuade me to change the order to a Cartridge People own brand item.”

Helpful Report

Posted 2 years ago

Dear David I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. Kind Regards Siobhan

Posted 2 years ago

“Found Cartridge People, very easy to deal with !!! Next day delivery, Printer all working again, Will return again when l next need them. AM ( North Wales)”

Helpful Report

Posted 2 years ago

Good Morning, We are happy to hear that you find Cartridge People easy to deal with, and your printer is working. If you need anything further please contact us on 02030010234 or email customerservice@cartridgepeople.com to assist you. Kind Regards Simon

Posted 2 years ago

“They wrte a little slow and osting out what I thought were genuine Canon Ink cartridges I recevied and own brand version(?) Probably my fault but if so they should make their web site a LOT clearer. Shan't be using the, again.”

Helpful Report

Posted 2 years ago

Good Afternoon, We are happy to provide a Credit into your Account or a refund for any items bought in error that are returned to us within 30 days of purchase. The packaging and inner seal/bag must be unopened, so they are in resalable condition. Please contact us on 02030010234 or email customerservice@cartridgepeople.com to arrange a return. Kind Regards Siobhan

Posted 2 years ago

Cartridge People is rated 4.8 based on 113,005 reviews