Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 114,921 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 114,921 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received a very prompt delivery of the cartridges (as in the next day after ordering ) but my printer will not recognise them and so I have been trying to figure out how to overcome this situation. I had to set up another printer to deal with urgent legal paperwork, fortunately this printer does not require cartridges. So, good service from the company but product not as I would wish.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for taking the time to leave us a review and I am sorry to hear that you are having problems with the cartridges ordered from us. We do have a no quibble guarantee on all our products therefore I will arrange for someone to contact you as soon as possible regarding this. Kind Regards Louise

Posted 2 years ago

“I ordered a named product and they sent something different, without telling me, so was disappointed as I needed the product. The only good thing about this was they refunded within a day of my email.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for leaving us a review, I am sorry that you received the incorrect product, this looks like it was an error in our warehouse, I can see that you have been refunded in full for the order. Please accept my apologies for any inconvenience caused. Kind Regard Louise

Posted 2 years ago

“The Quality of ink is not good. It seems to be grey instead of black. The document print out looks blurry. Can’t recommend to the people.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for leaving us a review, I am sorry to hear that you are having a problem with the Original Black toner supplied by us. As you are covered by our guarantee I will arrange for you to be contacted to try and resolve the problem you are having. Kind Regards Louise

Posted 2 years ago

“I was expecting to have at least 1200 copies from an ink cartridges from Cartridges brand as promised in their website but unfortunately it is not true. At 200 pages I was surprised for not getting more copies because the ink was just gone...”

Helpful Report

Posted 2 years ago

Dear Pat, Thank you for your review and I am sorry that you have had problems with a toner supplied by us. You are covered by our guarantee therefore I will arrange for someone to contact you directly regarding the problem you are having. Kind Regards Louise

Posted 2 years ago

“No problem per se with Cartridge People who were responsive on making the order, but delivery has not yet happened partly due to Xmas, Royal Mail Strikes and other incompetence in delivery. If the cartridges do arrive (still "scheduled") I may be happier. Use a more reliable courier / delivery service.”

Helpful Report

Posted 2 years ago

Good Morning, I am sorry to hear your order has still not arrived with you. I can confirm that your order has been dispatched and is on route as promised, the tracking states it is due for delivery today. Thank you for understanding about the Royal Mail strikes and the holidays, delivery depots are falling behind on sorting the post and getting deliveries dispatched as usual. Please accept our sincere apologies for this, this is not our usual standard of service for our customers, as this is out of our control I hope this doesn't reflect badly on us. Kindest Regards, Siobhan

Posted 2 years ago

“Delivery due on 15/1222 came today, 30/12/22!. otherwise OK. PH”

Helpful Report

Posted 2 years ago

Dear Peter, I am sorry to hear your order was delivered late. I can confirm that your order was dispatched on time. Due to Royal Mail strikes, all delivery depots were falling behind on sorting and getting deliveries dispatched as usual. Please accept our sincere apologies for this, this is not our usual standard of service for our customers and as this is out of our control, I hope it doesn't reflect badly on us. Kindest Regards, Siobhan

Posted 2 years ago

“I bought own brand cartridges and my printer has rejected two of the colours”

Helpful Report

Posted 2 years ago

Good afternoon Thank you for your review. I am sorry you have had a problem with 2 of the cartridges we have supplied. One of our customer service team will contact you soon to help resolve this. Kind Regards Marianne

Posted 2 years ago

“I was talked into buying one of their own brand cartridges with an offer of a reim of paper. I waited and waited for the two cartridges to arrive (and the reim of paper) - long enough to make me go out to Tesco and buy the two cartridges that I required”

Helpful Report

Posted 2 years ago

Dear Roger, Thank you for your review. I am sorry that your order took longer than expected to arrive, Unfortunately DPD have had a number of delivery problems off the back of Royal Mail striking. I can see that your order was delivered on 22/12/22. Please do not hesitate to contact us again if you require any further assistance. Kind Regards Louise

Posted 2 years ago

“Excellent product. as always BUT on this occasion delivery was appalling. I paid for next day delivery but all I got were daily emails from the carrier and from the Cartridge people advising delivery would be next day. This continued for a week before emails quoted next day delivery times but still nothing arrived. Cartridge People offered to refund next day delivery charge but offered no other help. I would still recommend Cartridge People but on basis of previous excellent service”

Helpful Report

Posted 2 years ago

I am sorry for the delay in you receiving your parcel. We are experiencing delays in all orders being delivered at the moment. I can see you have been in contact with us regarding this. Kind Regards, Sarah R

Posted 2 years ago

“Cartridges not compatible with printer although they are supposed to be”

Helpful Report

Posted 2 years ago

I am sorry to hear that you are experiencing issues with the ink cartridges purchased from us I see we have not had any correspondence from you A member of the team will be in touch with you Kindest Regards Nikki

Posted 2 years ago

“Ordered some Epsom original cartridges which stated a 48 hour delivery. It actually took 7 days to arrive so not great service. They were well aware of the postal strike which was only for 2 days so should have made alternative arrangements to ensure the advertiser delivery period. My suggestion for the future is do not use Royal Mail.as they have let you down.”

Helpful Report

Posted 2 years ago

Dear Michael, Thank you for taking the time to leave us a review and I am sorry to hear that your parcel took longer than expected. We do state on our website that we are using Royal Mail and due to the strikes it is taking longer than we expect, unfortunately due to the strike action Royal Mail are taking we are finding that other courier companies are having big delays as well. Kind Regards Louise

Posted 2 years ago

“I HAVEN'T RECEIVED MY CARTRIDGES YET. I TRUST THIS IS DUE TO POSTAL STRIKES!!”

Helpful Report

Posted 2 years ago

I am sorry to hear that your delivery has been delayed. The order was placed and dispatched on the same day as we promise. Due to Royal Mail strikes, delivery depots are falling behind on sorting the post and getting deliveries dispatched as usual. Royal Mail has an update stating that they do have well-developed contingency plans but cannot fully replace the daily efforts of the frontline workforce. They will be doing what they can to keep services running but regret that this planned strike action is likely to cause you some disruption. Please accept our sincere apologies for this, this is not our usual standard of service for our customers. We would ask that you allow a few extra days for delivery, as this is out of our control.

Posted 2 years ago

“The staff in telephone line was nice. But I made the order on 24/11. The toner has not arrived up to date. I asked via contact form. Just ask me to wait. I am feeling frustrated and still no toner to use for a whole week. It would be very kind if Cartridge People can help to locate the parcel for customer.”

Helpful Report

Posted 2 years ago

I am so sorry that your order is still not with you. I see we dispatched the order on the day it was placed, and it is currently within the postal system. Unfortunately, we can only get the same tracking as our customers. The postal service is currently struggling with the strikes and the high volume of orders from Black Friday Sales. Royal Mail has an update stating that they do have well-developed contingency plans but cannot fully replace the daily efforts of the frontline workforce. They will be doing what they can to keep services running but regret that this planned strike action is likely to cause you some disruption. Please accept our sincere apologies for this, this is not our usual standard of service for our customers. We would ask that you allow a few extra days for delivery, as this is out of our control.

Posted 2 years ago

“very disappointed that I could not get your compatible cartridges to work in my printer. Havintg tried many different options - my Epson printer would NOT accept the cartridges at all, so I have had to purchase some Epson printer inks from another supplier.”

Helpful Report

Posted 2 years ago

Good Morning, I am sorry to hear you are experiencing a problem with our compatible inks. I can see you are in email conversation with our customer service team, who will look to resolve this for you as quickly as possible. Kind Regards Siobhan

Posted 2 years ago

“I was very disappointed to find that I had to Prime the cartridges each time I wanted to print, otherwise only a blank piece of paper came out, but after priming, it was ok”

Helpful Report

Posted 2 years ago

Good morning Celia Thank you for your review. I am sorry that you had a problem with the cartridges we supplied. One of the customer service team will contact you to help resolve this. Kind Regards Marianne

Posted 2 years ago

“I ordered ink and payed for next day delivery but arrived a day late”

Helpful Report

Posted 2 years ago

Dear Gwyn, Thank you for your review. I sincerely apologise that you have had problems with your recent delivery. I will get a member of our Customer Service team to contact you to try to resolve this issue for you. Kind Regards Simon

Posted 2 years ago

“When I ordered this ink cartridge the gir asked if I wanted try one of your own ,to which I said iv tried not genuine Cannon cartridges and had problems with them, She assured me these were proper, but when I fitted it, guess what ? I would not work!!@!!”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your review. I sincerely apologise that you have had problems with your recent order. I will get a member of our Customer Service team to contact you to try to resolve this issue for you. Kind Regards Simon

Posted 2 years ago

“Up until recently I would have rated them highly but my last experience has been totally unsatisfactory. I was persuaded to buy their own make cartridge which I had never before done. It leaked into my printer and the ink pads are now saturated. Cartridge People did not honour their lifelong guarantee promise even though I sent a copy of the effects of the damage as they asked. They wanted to uplift my printer to check it out as they obviously did not believe me though I have been a good customer of theirs. I cannot do without my printer for the time they would take to do this so now have to go out and buy a new one.”

Helpful Report

Posted 2 years ago

Good afternoon Dr Millings Thank you for your review. I am sorry that one of the cartridges supplied leaked inside your printer. We have tried to assist you by offering to collect your printer and have it look at by our printer engineer as he will then be able to ascertain whether the printer has been damaged due to our cartridges and is not repairable. We do state this in clause 4 of the Lifetime Printer Guarantee. please see this below 4. If an issue has been caused by a Cartridge People Own Brand product, we may request to see evidence of this via photographs and may even cover the cost of an engineer to provide support prior to agreeing to issue a replacement printer. We do want to resolve this under our Lifetime Printer Guarantee, the terms of which can be found on the following link. https://www.cartridgepeople.com/info/lifetime-printer-guarantee Please feel free to contact us again, should you wish us to continue looking into this issue, which we will endeavor to resolve as soon as possible. Kind Regards Marianne

Posted 2 years ago

“I have bought from Cartridge People no problem lots of times in the past but this time a bit disappointed. After ordering Canon cartridges I was phoned and persuaded to buy the company's own brand ink refills on the grounds that they would be cheaper for me. Keen to save money just now (aren't we all?) I went for that but then the price didn't change - they had sent me larger cartridges (holding more ink) and a small pack of 80g paper to make up the difference. I didn't want the paper (always buy better quality) and felt the price thing hadn't been well explained. Sent it all back for a refund and going back to Canon.”

Helpful Report

Posted 2 years ago

Thank you for your review and I am very sorry for this. Of course it should have been explained clearly what your order was being converted to and what you should have received. I apologise if you feel this wasn't and we are happy to listen to the call recording to learn where we can improve. You are welcome to return anything that is unwanted and we will of course refund you for them. Thank you, Si

Posted 2 years ago

“Still waiting on catridges”

Helpful Report

Posted 2 years ago

Thank you for your review and I am sorry you have not received this order, unfortunately we have not received any correspondence from you regarding this. I checked the tracking, and it shows that your order has been delivered. I will email you wish the proof of delivery details. Thank you, Si

Posted 2 years ago

Cartridge People is rated 4.8 based on 114,921 reviews