Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 114,916 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 114,916 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy dispatch and delivery but cartridges supplied caused my printer to fail. Logged a report detailing the issues but didnt hear back.”

Helpful Report

Posted 2 years ago

Thank you for your review and I am very sorry to hear of the fault you have experienced. I can see that we received your email and my colleague did reply to you on the same day. I do apologise if you have not seen our email. I can have his response resent to you again so we can help resolve the issue for you. Thank you, Si Bennett

Posted 2 years ago

“I recently bought a replacement cartridge, tried a couple of times but error message says short of toner. Have given up. Thanks”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your review and I am sorry that you are having problems with a toner supplied by us. I will arrange for a member of our team to contact you regarding this. Kind Regards Louise

Posted 2 years ago

“Having placed an order for Canon original cartridges I was harassed by sales staff to change to your own brand cartridges.”

Helpful Report

Posted 2 years ago

Dear Rennie, Thank you for your review. I can see that we have been in contact in regards to an offer that we had available at the time of your order. Please be assured that your account has been suppressed and we would like to express our apologies to you for any inconvenience caused and assure that you will not be contacted in regards to this in future. Kind Regards, Charlotte

Posted 2 years ago

“Just want have hassle free purchase but no far from it was but bomb barded by phone calls iver on my home phone or mobile I have to work infact been over 15call in wk definitely no be using this company any more it may been bit cheaper just not worth the harassment.”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for taking the time to write this review for us. I can see that you were contacted in regards to an offer that we had available at the time and we would like to express our apologies to you and assure you that your account has been suppressed from receiving these calls in future. Kind Regards, Charlotte

Posted 2 years ago

“Your compatible cartridges have always been at a lower price than original makers cartridges, but that doesn't appear to be relevant anymore.”

Helpful Report

Posted 2 years ago

Dear David, Thank you for your feedback. I have looked in to your most recent order and I can confirm that our compatible cartridges are listed at a lower price than the original branded product. You also receive a higher capacity of ink within our compatible ink cartridges, making these more cost effective. I do hope this helps and if you do wish to discuss this further, please do contact us via telephone on 0203 001 0234 or customerservice@cartridgepeople.com Kind Regards, Charlotte

Posted 2 years ago

“Cheap price. Speedy delivery BUT will not use again due to persistent telephone calls prior to dispatch. Had email too as they were unable to reach me by phone( I hadn't answered) trying to give me ' a deal'. I don't appreciate 'pressure selling'.”

Helpful Report

Posted 2 years ago

Dear Anne, Thank you for taking the time to leave a review, I do apologise that you were unhappy with the aftersales contact, I have emailed you accordingly. Many thanks Hayden

Posted 2 years ago

“I was assured the non H P cartridges would work, which they didn't. And that they would be delivered within 24 hours when sent by Royal Mail 48 hour service. Eventually took 6 days to arrive.”

Helpful Report

Posted 2 years ago

Good afternoon Mr Waite, Thank you for taking the time to leave a review, I do sincerely apologise for the inconvenience incurred over this order. I can see you have been in contact with customer services and we have refunded you for the necessary cartridges. Many thanks Hayden

Posted 2 years ago

“Whilst the item I bought from Cartridge People was exactly what I ordered and needed and the price was competitive. The two negatives after my purchase was 1, the phone call the employee who phoned thanked me for the order but unfortunately went into a sales pitch which I did not want so had to end the call. 2, unwanted emails which are unwanted and unnecessary. It would be far better for the employee to telephone, thank me for the order and ask is there anything else CP could do and leave it a that ( would have been 5 stars)”

Helpful Report

Posted 2 years ago

Thank you for your feedback. I will make sure you don't receive any of these phone calls going forward and will pass your feed back on. Kind Regards, Sarah R

Posted 2 years ago

“I had wanted Epson ink cartridges and recieved your brand”

Helpful Report

Posted 2 years ago

I can see that you placed an order over the phone. I will have the phone call listened to and then one of the team will contact you. Kind Regards, Sarah R

Posted 2 years ago

“Best prices I could find, and reasonably quick delivery. However since then I have been badgered by daily or even more frequent E-Mails despite opting out - this has really taken the shine off the experience. Would probably have given a 4 if they had just left me alone!”

Helpful Report

Posted 2 years ago

Thank you so much for providing us with your feedback on your experience with Cartridge People, Roger. We sincerely appreciate you taking the time to let us know. We apologize for the hassles you have experienced with our emails and we certainly understand that it would have taken the shine off your experience. I have removed you completely from our mailers, this can take up to 48hrs. Should you require any further support please feel free to contact us. Kind Regards, Siobhan

Posted 2 years ago

“I made a order, and the order was not ready until they had spoken to me over the phone, they are very keen to sell their own produced ink, it is much cheaper but having tried it I now know that it is of very poor quality. When printing out some photos, it lasts for a couple of weeks before the black ink starts to decay. The good but expensive ink will last for years.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for leaving a review, I am sorry that you have had an issue with our compatible cartridges in the past. Looking at the history on your account I cannot see you have contacted us about any issues. Could you kindly email us on customerservice@cartridgepeople.com and we will be more than happy to assist with your query. Kind Regards Dan H

Posted 2 years ago

“I paid for delivery morning next day but it was delivered a day late (too late for my purposes). Furthermore the cartridges were pricey.”

Helpful Report

Posted 2 years ago

Dear David, Thank you so much David for taking the time to share your feedback on Cartridge People. I have checked the tracking for your delivery and it would meet the next working day expectation as the order was placed at 23.40 on the 1st, then despatched on the 2nd and delivered at 10.30 on the 3rd. Orders will be dispatched on the same day if you order before 6pm. The expected delivery day will also be shown in the checkout when ordering. We appreciate your understanding, if you require any further information please call us on 02030010234. Kind Regards Siobhan

Posted 2 years ago

“I only use them to buy cartridges made by the printer manufacturer. Their own cartridges are cheap but awful quality”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for taking the time to let us know about your experience with Cartridge People. We appreciate your feedback and apologize for any issues you experienced. In particular, we're sorry to hear that the quality of our own cartridges is not up to standard. All our products are backed by our 100% satisfaction guarantee which is valid for two years from the time of purchase. If we are unable to resolve your problem to your complete satisfaction we will offer a replacement like for like, refund or credit. I will get someone from our Customer Service team contact you to resolve the issue. Kind Regards Siobhan

Posted 2 years ago

“Compatible ink doesen’t work !!!”

Helpful Report

Posted 2 years ago

Dear Serjio, Thank you for your review. I am unable to locate your account or any order details, with the details you have provided. UK customers have been benefiting from our expertise when it comes to sourcing reliable ink and toner cartridges since 2001. This expertise has come from visiting manufacturers around the world to ensure that the highest standards are adhered to so our customers can print with confidence. Over the years we've taken the time to ensure that the premium products we offer are market-leading, to the point where we back them with the Cartridge People Own Brand. We are very proud of the exceptionally high quality products available on our website, all of which have proven very low return rates. Please if you are experiencing an issue with one of our products please email us at customerservice@cartridgepeople.com Kind Regards, Siobhan

Posted 2 years ago

“After placing my order I had someone call and try and change my order from original cartridges to compatible cartridges. I do understand that I could save money by doing this but this is clearly poaching business from a reputable supplier. Not very impressive”

Helpful Report

Posted 2 years ago

Good Afternoon Thank you for your review. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. I assure you that your satisfaction in all aspects of your shopping experience with us is our prime focus and we are committed to offering exceptional service to all of our customers. If you have any queries or further feedback please contact us. Kindest regards, Siobhan

Posted 2 years ago

“Hello, Well already sent you two emails on the subject without reply, therefore thats not great. I have no problem with the product however the delivery (paid for next day) was an issue and I did not get hold of the items for 2 days after the scheduled day which was too late. On the day of delivery I requested for the item to be delivered to my neighbour. This was accepted and I have a text to prove it. However instead the item was attempted to be delivered by the courier to my address and as I was not in they sent it to Home Base. Why this happened I do not know. I needed the cartridges on the day of scheduled delivery and could not pick up from Home base as was working away the following day. This meant I paid for next day delivery for nothing. I would like the next day delivery fee refunded please?”

Helpful Report

Posted 2 years ago

Dear Colin, I have searched our system and I am unable to locate any emails from you, I am sorry. I have looked into this for you and I am sorry DPD failed to deliver on time. I have refunded your delivery charge as requested. Please accept my apologies for any inconvenience. If you require any further assistance, please do not hesitate to contact us. Kind regards, Siobhan

Posted 2 years ago

“Whilst the delivery was great, I had a phone call trying to convince me to use a cartridge people set of cartridges instead of the original manufacturer's ones. Since then I have been bombarded with promotional emails, despite setting up for NO SPAM OR ADVERTISING, I have therefore now blocked cartridge people emails.”

Helpful Report

Posted 2 years ago

Dear Jon Thank you for your review. I am sorry that you have been left unsatisfied by the call from one of our advisers. I have suppressed your account from sales calls and I have removed you from our mailers, this can take up to 48hrs. You can opt down/reduce the amount of emails you receive in your account - you can do this by logging into your account and clicking on Manage Marketing Preferences. You can also do this by clicking on the unsubscribe link in the bottom of any marketing emails that you receive. Should you require any further support please feel free to contact us. Kind Regards, Siobhan

Posted 2 years ago

“The delivery service which we paid did not meet expectation. We paid for a delivery before the bank holiday but it came after. This has not even been raised or discussed by the company.”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for your review and I am sorry that you didn't receive your order till after the bank holiday. I have looked at the tracking with DPD and they advised that delivery was attempted on 06/04/23 at 10:06am but no one was available to take the parcel in therefore delivery was then rearranged for the Tuesday after the bank holiday. Kind Regards Louise

Posted 2 years ago

“Beware! Wanted Canon Pixma 2450 cartridges - but was only shown 546 which are NOT compatible!!”

Helpful Report

Posted 2 years ago

Good Afternoon Thank you for your review. Please contact us at customerservice@cartridgepeople.com or on 02030010234 with the model number of your printer, so we can assist you locating the correct cartridges. Kind Regards Siobhan

Posted 2 years ago

“I have always preferred buy from Only Cartridge People Best prices”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your review. If you need anything further, please do not hesitate to contact us. Kind regards Simon

Posted 2 years ago

Cartridge People is rated 4.8 based on 114,916 reviews