Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 112,998 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 112,998 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Compatible ink doesen’t work !!!”

Helpful Report

Posted 2 years ago

Dear Serjio, Thank you for your review. I am unable to locate your account or any order details, with the details you have provided. UK customers have been benefiting from our expertise when it comes to sourcing reliable ink and toner cartridges since 2001. This expertise has come from visiting manufacturers around the world to ensure that the highest standards are adhered to so our customers can print with confidence. Over the years we've taken the time to ensure that the premium products we offer are market-leading, to the point where we back them with the Cartridge People Own Brand. We are very proud of the exceptionally high quality products available on our website, all of which have proven very low return rates. Please if you are experiencing an issue with one of our products please email us at customerservice@cartridgepeople.com Kind Regards, Siobhan

Posted 2 years ago

“After placing my order I had someone call and try and change my order from original cartridges to compatible cartridges. I do understand that I could save money by doing this but this is clearly poaching business from a reputable supplier. Not very impressive”

Helpful Report

Posted 2 years ago

Good Afternoon Thank you for your review. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. I assure you that your satisfaction in all aspects of your shopping experience with us is our prime focus and we are committed to offering exceptional service to all of our customers. If you have any queries or further feedback please contact us. Kindest regards, Siobhan

Posted 2 years ago

“Hello, Well already sent you two emails on the subject without reply, therefore thats not great. I have no problem with the product however the delivery (paid for next day) was an issue and I did not get hold of the items for 2 days after the scheduled day which was too late. On the day of delivery I requested for the item to be delivered to my neighbour. This was accepted and I have a text to prove it. However instead the item was attempted to be delivered by the courier to my address and as I was not in they sent it to Home Base. Why this happened I do not know. I needed the cartridges on the day of scheduled delivery and could not pick up from Home base as was working away the following day. This meant I paid for next day delivery for nothing. I would like the next day delivery fee refunded please?”

Helpful Report

Posted 2 years ago

Dear Colin, I have searched our system and I am unable to locate any emails from you, I am sorry. I have looked into this for you and I am sorry DPD failed to deliver on time. I have refunded your delivery charge as requested. Please accept my apologies for any inconvenience. If you require any further assistance, please do not hesitate to contact us. Kind regards, Siobhan

Posted 2 years ago

“Whilst the delivery was great, I had a phone call trying to convince me to use a cartridge people set of cartridges instead of the original manufacturer's ones. Since then I have been bombarded with promotional emails, despite setting up for NO SPAM OR ADVERTISING, I have therefore now blocked cartridge people emails.”

Helpful Report

Posted 2 years ago

Dear Jon Thank you for your review. I am sorry that you have been left unsatisfied by the call from one of our advisers. I have suppressed your account from sales calls and I have removed you from our mailers, this can take up to 48hrs. You can opt down/reduce the amount of emails you receive in your account - you can do this by logging into your account and clicking on Manage Marketing Preferences. You can also do this by clicking on the unsubscribe link in the bottom of any marketing emails that you receive. Should you require any further support please feel free to contact us. Kind Regards, Siobhan

Posted 2 years ago

“The delivery service which we paid did not meet expectation. We paid for a delivery before the bank holiday but it came after. This has not even been raised or discussed by the company.”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for your review and I am sorry that you didn't receive your order till after the bank holiday. I have looked at the tracking with DPD and they advised that delivery was attempted on 06/04/23 at 10:06am but no one was available to take the parcel in therefore delivery was then rearranged for the Tuesday after the bank holiday. Kind Regards Louise

Posted 2 years ago

“Beware! Wanted Canon Pixma 2450 cartridges - but was only shown 546 which are NOT compatible!!”

Helpful Report

Posted 2 years ago

Good Afternoon Thank you for your review. Please contact us at customerservice@cartridgepeople.com or on 02030010234 with the model number of your printer, so we can assist you locating the correct cartridges. Kind Regards Siobhan

Posted 2 years ago

“I have always preferred buy from Only Cartridge People Best prices”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your review. If you need anything further, please do not hesitate to contact us. Kind regards Simon

Posted 2 years ago

“Wrong pens sent. Not as thick/fat as previously supplied which I need due to hand disability.....g tamsett”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your review and I am sorry that you are having problems with the pens supplied by us. You are covered by our guarantee therefore I will arrange for you to be contacted directly to try and resolve the problem you are having. Kind Regards Simon

Posted 2 years ago

“Latest cartridges do not work . I am sending e mail to get them replaced”

Helpful Report

Posted 2 years ago

Thank you for your review. I can see that you have contacted already and we were able to fix the problem for you quickly and efficiently. Should you need anything further we are happy to help. Kindest regards, Si

Posted 2 years ago

“Ordered on Sunday and did not arrive until Thursday. Not up to the previous standard and will be switching to another supplier.”

Helpful Report

Posted 2 years ago

Dear Christopher Thank you for your review. We are doing our best to get orders to our customers as quickly as possible. Most free standard deliveries do arrive between 1-3 days, we do also offer a next working day service if you require your items more quickly. I am sorry for any inconvenience and thank you for your patience and understanding, I know it can be frustrating. Kindest Regards, Siobhan

Posted 2 years ago

“Ordered full pack of cartridges only for them not to work. Called for help and although was helpful, I was just sent an email to try & resolve the problem. This didn't work so called back to speak to the person i'd spoke to previously to be told she's busy but will call me back. Never had a call back & problem still not resolved!”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your review and I am sorry that you are having problems with the cartridge supplied by us, you are covered by our guarantee therefore I will arrange for a member of our team to contact you as soon as possible. Kind Regards Simon

Posted 2 years ago

“Very shortly after placing my order online I received a sales call from Cartridge People. They suggested I changed my order. I said no thank you and explained why. But the salesman just kept on and on pushing pushing pushing. It was not pleasant and for that reason I doubt I will buy from Cartridge People again.”

Helpful Report

Posted 2 years ago

Dear Deborah, I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. I will ensure that this is dealt with by bringing this to the advisors attention. I assure you that your satisfaction in all aspects of your shopping experience with us is our prime focus and we are committed to offering exceptional service to all of our customers. I must apologise again for the way the call was handled by the advisor. Kind Regards, Louise

Posted 2 years ago

“I have now used the refilled cartridges for a few weeks, which I use for business. This is the first time I have used non original Canon cartridges. I will limp on with them, but I'm not happy with the black cartridge. some words within letters have a 'flare' appearance, too much ink or a bit of bleeding perhaps. I will be switching back to using genuine cartridges and 'suck up' the extra cost.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your review and I am sorry to hear that you are not happy with the cartridges ordered from ourselves. You are covered by our guarantee therefore I will arrange for a member of our team to contact you directly to try and resolve the problem you are having. Kind Regards Louise

Posted 2 years ago

“Ink cartridges I recently do not work at all. In spite of the good work your operator did over the phone, the product is useless. Very disappointed.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your review and I am sorry that you are having problems with the cartridges supplied by us. You are covered by our guarantee therefore I will arrange for you to be contacted directly to try and resolve the problem you are having. Kind Regards Louise

Posted 2 years ago

“Having ordered a full set of cartridges for £139.99 and had them delivered I was sent an offer to buy them for £126 only a couple of days later. What a terrible piece of marketing and rather insulting. Told them so and no response! Leaves a rather nasty taste. Maybe better to exclude recent purchasers from offers like this to save ill feeling as previously I had been a very satisfied customer. Maybe at least send a reply to the feedback I gave but simply ignored.”

Helpful Report

Posted 2 years ago

Dear Don Thank you for your review. I was sorry to read the issues with the price of your recent order. I will get a member of our team to contact you directly to try and resolve this for you. Kind Regards Louise

Posted 2 years ago

“This company is very quick with delivery and seems to charge very reasonable prices. However, I don't like the way they phone you up every time after you order branded ink cartridges and try to persuade you to buy their own brand instead. It is a bit of a hard sell approach in my experience and very difficult to get their rep off the line without agreeing to swap. They give many assurances of equal quality etc. but when I actually tried their own brand (having finally given in to the persuasion on the phone) the quality of print was nothing like Canon, really poor in comparison, like looking at the photos through a mist. It was very difficult getting in touch with Customer Services - my emails kept bouncing back day after day saying they were undelivered, but when I finally got through to them on the phone they said it was just a fault with their IT, they had my emails after all, and were just reading them. Not very good, really. To be fair, they did refund my order immediately at that point and said I did not even have to send the cartridges back, which saved me a bit of trouble at least. They agreed the quality of their cartridge was not as good as Canon (I had sent them copies of the different prints) but said I must just have received a rogue cartridge. It's the only one I have had from them though, so that's all I can judge on.”

Helpful Report

Posted 2 years ago

Dear Susan, Thank you for your review. I was very sorry to read of the issues with the cartridges supplied. I can see that we have been in contact with you regarding this matter, and that a full refund has been issued for you. Once again please accept my apologies, and if you need anything further, please do not hesitate to contact us. Kind regards Simon

Posted 2 years ago

“I have a canon pixma 3650 printer. Although your literature states that the printer ink is compatible, the printer does not recognise your ink and printing comes out blank!”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your review and I am sorry that you have had problems with our own branded products. You are covered by our guarantee therefore I will arrange for you to be contacted as soon as possible. Kind Regards Siobhan

Posted 2 years ago

“I ordered genuine brother ink cartridges because that is what i wanted . I could see the offers for non genuine on the website , i declined the offers . I do not appreciate having to come off a job to answer the phone because cartridge peoples tele sales are trying to upsell their own product .”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for taking the time to leave us a review. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. I have updated our system and can confirm that you will not be contacted again by us regarding offers on our own band inks that we may have. Kind Regards Simon

Posted 2 years ago

“I found the service last April excellent. I therefore reordered the same cartridges earlier this month. Cartridge People phoned me to recommend that their own product would be cheaper but just as effective. I gave them the benefit of the doubt. Alas the colour cartridge had strange thin white/very light blue stripes down the printouts. I did phone and was given some long-winded advice, although to be fair the agent did attempt to phone me back when promised. Thankfully by then, I retrieved the correct cartridge that I was replacing. I reinserted it into my printer and it did "wash out" the ink from the incompatible cartridge. I am so disappointed that they did not respect my first choice of cartridge. I therefore do not intend to use Cartridge People again.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your review. I can see that you have been in contact with our technical team. I will contact you directly to try and resolve the problem you are having. Kind Regards Simon

Posted 2 years ago

“We recently purchased some of your own brand colour cartridges rather than genuine HP cartridges and the first one we used (cyan) caused a problem, with the printer not working. You have acknowledged this yet only appear willing to refund the cost of the cyan cartridge itself whereas we feel the whole purchase cost should be refunded as we have not used the others and do not intend to as we fear that they too will not work. You contacted us to try and help resolve the issue which we appreciate yet feel we are owed a full refund.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your review. I can see that you have been in contact with our technical team who have offered you either a replacement or a refund however we have not received a reply from you to advise which you would prefer. I will contact you directly to try and resolve the problem you are having. Kind Regards Louise

Posted 2 years ago

Cartridge People is rated 4.8 based on 112,998 reviews