Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 113,005 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 113,005 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Write Your review

Tell us how Cartridge People made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the first poor review I have ever given but I am disappointed. Two compatible ink cartridges were ordered ....one works and one doesn't. Followed a lengthy process to make sure the jets were clean and then was asked to check that the printer was compatible by accessing the HP app. No information on the app but surely, if one cartridge works and one doesn't it suggests that the printer is not the problem doesn't it? Anyway, I have given up. I don't have time to mess about . Not sure what I will do when it comes to replacing the cartridge...will decide at the time.”

Helpful Report

Posted 2 years ago

Dear Roger, Thank you for your review and I am sorry that you have had problems with a cartridge supplied by us. I can see that you have been in touch with our tech team who sent you a few things to try. please do let us know if we can be of any further assistance and our tech team will happily assist you. Kind Regards Louise

Posted 2 years ago

“We were advised to switch to The Cartridge People own brand version of the ink we had ordered, for this to run out extremely quickly after assurance this would last longer.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your email and I am sorry that you have had problems with our own branded products. You are covered by our guarantee therefore I will arrange for you to be contacted as soon as possible. Kind Regards Louise

Posted 2 years ago

“Cartridge People should not be using large ply bags to package the toners. Toner is a very expensive product and they can afford to spend a bit more on recycled cardboard boxes, which could be re-used to send old toner back for recycling. Shame on you Cartridge People!”

Helpful Report

Posted 2 years ago

Many thanks for your feedback, I will pass your comments to the relevant department. Kind Regards, Sarah R

Posted 2 years ago

“Cartridges are being unreliable- will be going back to originals.”

Helpful Report

Posted 2 years ago

Dear Donald, Thank you for your review and I am sorry that you are having problems with the cartridges supplied by us. We do offer a no quibble guarantee on all our products therefore I will arrange for a member of our team to contact you as soon as possible to try and resolve the problem you are having. Kind Regards Louise

Posted 2 years ago

“I had to order original Epson cartridges again because your substitutes would not work in my lrinter in spite of very enthusiastic assurances from you. I wasted my money buyin packets of your product.”

Helpful Report

Posted 2 years ago

Good Afternoon, I am sorry you have had a problem with the goods. One of the team will be in contact shortly. Kind Regards, Sarah

Posted 2 years ago

“I paid for cartridges you said they were sent to me.I did not receive them. It was thought they were sent to the wrong address, i was asked to go there and ask if they had received them, they said no. The post office sent me a copy of their delivery receipt. It was not my name or address. I have finally received my cartridges after a mammoth struggle.”

Helpful Report

Posted 2 years ago

Dear Frederick, Thank you for taking the time to leave a review. I can see from your account that the order was resent and you have now received your order. I apologise for any inconvenience caused. Kind regards, Emma

Posted 2 years ago

“This black cartridge for my HP LaserJet Pro appears to be OK but it had to be bought to replace a similar black toner cartridge (bought from you) that was leaking toner & causing an inch-wide smudge down one side of every sheet printed.”

Helpful Report

Posted 2 years ago

Dear Tim, Thank you for your review and I am sorry to hear that you have had a problem with a previous black toner. You are covered by our no quibble guarantee therefore I will contact you directly to try and resolve this for you. Kind Regards Louise

Posted 2 years ago

“I received a very prompt delivery of the cartridges (as in the next day after ordering ) but my printer will not recognise them and so I have been trying to figure out how to overcome this situation. I had to set up another printer to deal with urgent legal paperwork, fortunately this printer does not require cartridges. So, good service from the company but product not as I would wish.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for taking the time to leave us a review and I am sorry to hear that you are having problems with the cartridges ordered from us. We do have a no quibble guarantee on all our products therefore I will arrange for someone to contact you as soon as possible regarding this. Kind Regards Louise

Posted 2 years ago

“I ordered a named product and they sent something different, without telling me, so was disappointed as I needed the product. The only good thing about this was they refunded within a day of my email.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for leaving us a review, I am sorry that you received the incorrect product, this looks like it was an error in our warehouse, I can see that you have been refunded in full for the order. Please accept my apologies for any inconvenience caused. Kind Regard Louise

Posted 2 years ago

“The Quality of ink is not good. It seems to be grey instead of black. The document print out looks blurry. Can’t recommend to the people.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for leaving us a review, I am sorry to hear that you are having a problem with the Original Black toner supplied by us. As you are covered by our guarantee I will arrange for you to be contacted to try and resolve the problem you are having. Kind Regards Louise

Posted 2 years ago

“I was expecting to have at least 1200 copies from an ink cartridges from Cartridges brand as promised in their website but unfortunately it is not true. At 200 pages I was surprised for not getting more copies because the ink was just gone...”

Helpful Report

Posted 2 years ago

Dear Pat, Thank you for your review and I am sorry that you have had problems with a toner supplied by us. You are covered by our guarantee therefore I will arrange for someone to contact you directly regarding the problem you are having. Kind Regards Louise

Posted 2 years ago

“No problem per se with Cartridge People who were responsive on making the order, but delivery has not yet happened partly due to Xmas, Royal Mail Strikes and other incompetence in delivery. If the cartridges do arrive (still "scheduled") I may be happier. Use a more reliable courier / delivery service.”

Helpful Report

Posted 2 years ago

Good Morning, I am sorry to hear your order has still not arrived with you. I can confirm that your order has been dispatched and is on route as promised, the tracking states it is due for delivery today. Thank you for understanding about the Royal Mail strikes and the holidays, delivery depots are falling behind on sorting the post and getting deliveries dispatched as usual. Please accept our sincere apologies for this, this is not our usual standard of service for our customers, as this is out of our control I hope this doesn't reflect badly on us. Kindest Regards, Siobhan

Posted 2 years ago

“Delivery due on 15/1222 came today, 30/12/22!. otherwise OK. PH”

Helpful Report

Posted 2 years ago

Dear Peter, I am sorry to hear your order was delivered late. I can confirm that your order was dispatched on time. Due to Royal Mail strikes, all delivery depots were falling behind on sorting and getting deliveries dispatched as usual. Please accept our sincere apologies for this, this is not our usual standard of service for our customers and as this is out of our control, I hope it doesn't reflect badly on us. Kindest Regards, Siobhan

Posted 2 years ago

“I bought own brand cartridges and my printer has rejected two of the colours”

Helpful Report

Posted 2 years ago

Good afternoon Thank you for your review. I am sorry you have had a problem with 2 of the cartridges we have supplied. One of our customer service team will contact you soon to help resolve this. Kind Regards Marianne

Posted 2 years ago

“I was talked into buying one of their own brand cartridges with an offer of a reim of paper. I waited and waited for the two cartridges to arrive (and the reim of paper) - long enough to make me go out to Tesco and buy the two cartridges that I required”

Helpful Report

Posted 2 years ago

Dear Roger, Thank you for your review. I am sorry that your order took longer than expected to arrive, Unfortunately DPD have had a number of delivery problems off the back of Royal Mail striking. I can see that your order was delivered on 22/12/22. Please do not hesitate to contact us again if you require any further assistance. Kind Regards Louise

Posted 2 years ago

“Excellent product. as always BUT on this occasion delivery was appalling. I paid for next day delivery but all I got were daily emails from the carrier and from the Cartridge people advising delivery would be next day. This continued for a week before emails quoted next day delivery times but still nothing arrived. Cartridge People offered to refund next day delivery charge but offered no other help. I would still recommend Cartridge People but on basis of previous excellent service”

Helpful Report

Posted 2 years ago

I am sorry for the delay in you receiving your parcel. We are experiencing delays in all orders being delivered at the moment. I can see you have been in contact with us regarding this. Kind Regards, Sarah R

Posted 2 years ago

“Cartridges not compatible with printer although they are supposed to be”

Helpful Report

Posted 2 years ago

I am sorry to hear that you are experiencing issues with the ink cartridges purchased from us I see we have not had any correspondence from you A member of the team will be in touch with you Kindest Regards Nikki

Posted 2 years ago

“Ordered some Epsom original cartridges which stated a 48 hour delivery. It actually took 7 days to arrive so not great service. They were well aware of the postal strike which was only for 2 days so should have made alternative arrangements to ensure the advertiser delivery period. My suggestion for the future is do not use Royal Mail.as they have let you down.”

Helpful Report

Posted 2 years ago

Dear Michael, Thank you for taking the time to leave us a review and I am sorry to hear that your parcel took longer than expected. We do state on our website that we are using Royal Mail and due to the strikes it is taking longer than we expect, unfortunately due to the strike action Royal Mail are taking we are finding that other courier companies are having big delays as well. Kind Regards Louise

Posted 2 years ago

“I HAVEN'T RECEIVED MY CARTRIDGES YET. I TRUST THIS IS DUE TO POSTAL STRIKES!!”

Helpful Report

Posted 2 years ago

I am sorry to hear that your delivery has been delayed. The order was placed and dispatched on the same day as we promise. Due to Royal Mail strikes, delivery depots are falling behind on sorting the post and getting deliveries dispatched as usual. Royal Mail has an update stating that they do have well-developed contingency plans but cannot fully replace the daily efforts of the frontline workforce. They will be doing what they can to keep services running but regret that this planned strike action is likely to cause you some disruption. Please accept our sincere apologies for this, this is not our usual standard of service for our customers. We would ask that you allow a few extra days for delivery, as this is out of our control.

Posted 2 years ago

“The staff in telephone line was nice. But I made the order on 24/11. The toner has not arrived up to date. I asked via contact form. Just ask me to wait. I am feeling frustrated and still no toner to use for a whole week. It would be very kind if Cartridge People can help to locate the parcel for customer.”

Helpful Report

Posted 2 years ago

I am so sorry that your order is still not with you. I see we dispatched the order on the day it was placed, and it is currently within the postal system. Unfortunately, we can only get the same tracking as our customers. The postal service is currently struggling with the strikes and the high volume of orders from Black Friday Sales. Royal Mail has an update stating that they do have well-developed contingency plans but cannot fully replace the daily efforts of the frontline workforce. They will be doing what they can to keep services running but regret that this planned strike action is likely to cause you some disruption. Please accept our sincere apologies for this, this is not our usual standard of service for our customers. We would ask that you allow a few extra days for delivery, as this is out of our control.

Posted 2 years ago

Cartridge People is rated 4.8 based on 113,005 reviews