Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 112,997 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 112,997 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Own brank cartridges were off colour and im having to jump through hoops to get my orginal order”

Helpful Report

Posted 1 year ago

Dear Steven, Thank you for your review, and I am sorry that you are having problems with our own branded cartridges, I can see that you have been in contact with us regarding this, Unfortunately we do have a procedure to follow when a customer contact us regarding a problem they have, the reason for this is that sometimes we have advice that we can give to get you up and running again quickly. I will contact you directly to try to get the problem resolved for you. Kind Regards Louise

Posted 1 year ago

“The cartridges will not work in my Epso printerand (worse) they appear tp have corrupted the printer so that I have had to send it away for repair. My wife had a similar experience with her HP printer which appears not to recignise the cartridges.”

Helpful Report

Posted 1 year ago

Dear David, Thank you for your review, and I am sorry that you have had problems with the cartridges supplied by us. I have looked at your order, and it looks like you haven't contacted us about this I will therefore contact you directly to try and resolve the problem you are having. Kind Regards Louise

Posted 1 year ago

“I ordered a set of inks for my printer. I went oem as the quality of the ink is superior. When adding the ink to the online store basket it suggested using Cartridge people own brand. I ignored and continued. The next page obnoxiously suggested their own brand making it hard to see how to refuse and progress. I managed to find where to continue and proceed. Before finalising payment yet again was the persuasion to buy their own brand inks and again obstructing the method to continue with your selected ink. Next morning, I get a PHONE CALL, trying to pressure me to change to their ink. I'm not using you again.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to leave a review for us, and I am sorry to hear that you are not happy with being asked about our own branded products, I can confirm that I have requested that you are not contacted again regarding our products. Please do not hesitate to contact us again should you require any further assistance. Kind Regards Cartridge People

Posted 1 year ago

“Put new yellow cartridge in printer but it would not recognise cartridge.”

Helpful Report

Posted 1 year ago

Dear John, Thank you so much for taking the time to provide us with your feedback on your recent experience with Cartridge People. We truly appreciate your effort in letting us know about your situation. Firstly, please accept our sincere apologies for the inconvenience caused when you attempted to put a new yellow cartridge in your printer. Customer satisfaction is of utmost importance to us, and we would like to take this opportunity to rectify the issue. In order for us to better understand what went wrong, we kindly request you to let us know any further details or steps you took while attempting to install the cartridge. This will allow us to investigate the matter thoroughly and take appropriate steps to avoid similar situations in the future. As you have contacted our Customer Service Team about your issue, I will arrange for a team member to discuss the issue further. Your feedback is immensely valuable to us, John, and we genuinely appreciate your patience and understanding. We greatly value customers like you who bring such matters to our attention, as it helps us improve our processes and provide a better experience for all our customers. Once again, we apologise for any inconvenience caused, and we look forward to hearing from you. Kind regards, Emma

Posted 1 year ago

“I am very unhappy. I have npot received my last order for printer ink. I have taken this up with Evri the courier who have just informed me i need to take it up with you. In the meantime I am short of a repacement printer ink. Please can you help me find the missing shipment or senf me another replacement.”

Helpful Report

Posted 1 year ago

Dear Michael, Thank you so much for taking the time to provide us with your feedback on your recent experience with Cartridge People. We are truly sorry for the inconvenience and frustration you have encountered regarding your missing order for printer ink. We understand how important and time-sensitive these supplies are, and we apologise for any inconvenience caused. I can see you have not as of yet been in contact with our Customer Service team regarding your tracking so I will arrange for a team member to email this across to you. Once again, we apologise for any inconvenience caused, and we assure you that we will do everything within our means to rectify this situation for you as quickly as possible. Thank you for your understanding, and we look forward to your response. Kind regards, Emma Cartridge People Customer Support

Posted 1 year ago

“I have an Epson WF 2510 printer and I buy from you Epson Multipack 18 refills.A lady telephoned about a month ago and persuaded to buy your own label refills. She promised me they would fit my machine. They do not . My machine keeps telling me check ink cartridge refills. They have been a complete waste of money. I feel I have been duped into buying a product that clearly does not work.”

Helpful Report

Posted 1 year ago

Dear Alan, Thank you so much for taking the time to provide your feedback about your experience with Cartridge People. We truly appreciate your honesty and apologise for the inconvenience you have faced. We are sorry to hear that the cartridges you purchased from us did not fit your Epson WF 2510 printer. We genuinely value your satisfaction as our customer and would like to make things right. A member of the team will be in contact for further information. This information will greatly assist our technical team in resolving this issue and finding a suitable solution for you. Once again, we sincerely apologise for any inconvenience caused and appreciate your patience and understanding. Please let us know how we can assist you further. Best regards, Emma Customer Service Team - Cartridge People

Posted 1 year ago

“Labels arrived ok, but the company was unable to give a VAT invoice because I used my personal Paypall account to pay for the company order”

Helpful Report

Posted 1 year ago

Thank you for your review. I will be in contact shortly to see if I can help you further. Kind Regards, Sarah

Posted 1 year ago

“The cartridges supplied were rejected by the HP printer. HP are manipulating the market, only allowing HP cartridges which, of course, are double the price of equivalents. 1) Don’t by HP printers and, 2) even though cartridges say they are accepted by HP, they were not accepted in my case.”

Helpful Report

Posted 1 year ago

I am sorry you had a problem with the ink cartridges. Please note that all goods are covered by our guarantee. One of the team will be in contact shortly. Kind Regards, Sarah

Posted 1 year ago

“Toner Cartridges not delivered despite being in when delivery company allegedly tried to deliver and then leaving instructions that they could be left with a neighbour or in a designated space. Cartridges then returned to Cartridge People by delivery company without being given instruction to do so. Can't really write a review re the cartridges as haven't received them!”

Helpful Report

Posted 1 year ago

I am sorry you had issues with your delivery with DPD. I can see you have been in contact with ourselves and we are resending the order out to you. Kind Regards, Sarah

Posted 1 year ago

“The shop does not accept returns if the customer is unsatisfied with the product due to the product has been opened. How the customer will know the product quality without open and test it.”

Helpful Report

Posted 1 year ago

“Very poor ink does not work with printer, 42pounds waste of money , here is a picture of the error message thanks”

Helpful Report

Posted 1 year ago

Thank you so much for your review and bringing this to our attention. I am terribly sorry for any inconvenience caused, I assure you we normally have a very high success rate with these cartridges. I can see that we haven't received any correspondence from you regarding this, so now the issue has been bought to our attention one of our friendly customer service team will be happy to contact you in regards to getting this resolved for you. I apologise again and we look forward to getting this sorted for you. Thank you

Posted 1 year ago

“One cartridge I have ordered doesn't work and has frozen my printer.”

Helpful Report

Posted 1 year ago

Many thanks for taking the time to leave us this review, feedback is very important to us so we can improve for the future. I am terribly sorry for any inconvenience caused. We do normally have a very high success rate with these cartridges. I can see that we have not received any correspondence from you regarding this. One of our friendly customer service team will be happy to contact you and see how we can get this resolved for you. Thank you

Posted 1 year ago

“They phone you after placing an order to try and upsell. To make matters worse, they pause your order until you accept the call and don't respond to emails regarding the matter.”

Helpful Report

Posted 1 year ago

Dear Joseph, Thank you for taking the time to leave us a review. The purpose of our call to you was to promote our own branded products to you, we will only hold your order for till the end of the day so as not to delay the dispatch, I have looked and can see that your order was released on the same day therefore it had no effect on the length of time the order took to get to you. If you require any further assistance please don't hesitate to contact us. Kind Regards Louise

Posted 1 year ago

“My advice to Cartridge People is to get rid of Evri as your courier, they are absolutely useless. I have now been waiting for 14 days for delivery of my order, my first order had not been received, so Cartridge People reordered which was fine but I still haven’t received the order. My contact with customer service was first class and she sorted the replacement, but the useless courier is letting your good name down. Please use another courier for your business sake.”

Helpful Report

Posted 1 year ago

Dear Nigel, Thank you for your review. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and I am glad to see your order has now been delivered. Please accept my apologies for any inconvenience. If you require any further assistance please do not hesitate to contact us. Kind Regards, Siobhan

Posted 1 year ago

“Over a week and still no deliver not good enough”

Helpful Report

Posted 1 year ago

Dear Brian, Thank you for your review. I am sorry to hear that you have experienced an issue. I can see you have been in contact with Customer Service already and they have resolved the issue. Please accept my apologies for any inconvenience. If you require any further assistance please do not hesitate to contact us. Kind regards Siobhan

Posted 1 year ago

“I searched for my printer on the website and chose a cartridge from the options presented. I was then offered a switch to an own brand cartridge. The cartridge didn't fit my machine but I couldn't return it because I'd opened it. I would advise checking and double checking before ordering.”

Helpful Report

Posted 1 year ago

Dear Louise, Thank you for your feedback Any items being returned must be sent back in an “as new” unused condition, complete with all accessories and in original packaging. Due to the product being opened we can not honour this on this occasion. If you have any further queries please do not hesitate to contact us. Kind regards Cartridge People

Posted 1 year ago

“If you order from this Company they won’t leave you alone.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with us at Cartridge People. We tappreciate your feedback, as it helps us improve our services and ensures customer satisfaction. Firstly, we sincerely apologize for the inconvenience caused to you. We understand that feeling overwhelmed by constant communication can be frustrating, and we are sorry if you felt bombarded with messages. This is certainly not the experience we aim to provide to our customers, and we take your concerns very seriously. We would like to address the issues highlighted in your review, and therefore I have personally arranged for you contact details to be removed from the sales list, therefore you should not receive any further contact from them. Your satisfaction is our utmost priority, and we genuinely value your opinion. We are committed to making necessary improvements based on the feedback provided by customers like yourself. If you could spare a moment, we would greatly appreciate hearing your suggestions on how we can make things better and prevent similar occurrences in the future. Once again, thank you for your time.

Posted 1 year ago

“Didn't despatch on time [promised nextbusiness day] - instead sent me an email asking me to contact them "because we have a special offer". I don't want to be upsold and I don't want to be 'nagged' for a review - I just want what I've ordered on time. Get your business model sorted Cartridge People - your priorities are in the wrong place.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback about your recent experience with Cartridge People. We truly appreciate your honest review and the opportunity for us to address the issues you encountered. We sincerely apologize for not dispatching your order on time as promised, and for the inconvenience caused by our email asking you to contact us for a special offer. We understand that you simply wanted to receive your order promptly and without any upselling or unnecessary communication. We apologize for any feeling of being "nagged" for a review that you may have experienced, this is never our intent. At Cartridge People, we strive to provide excellent service and fulfill our customers' orders promptly... Therefore I have removed you from our sales call list and also you wont receive any further emails asking for a review. Thank you once again for bringing your concerns to our attention. We genuinely value your business and appreciate the opportunity to put things right for you. We look forward to serving you better in the future. Kindest regards

Posted 1 year ago

“I ordered 2 cartidges HP304 on 21st April and now on the 14th May both are finished.The second one is totally useles upon first use . What is going on I want an explanation as I only use the printer once a day !!!!”

Helpful Report

Posted 1 year ago

Dear Martin, Thank you for your email. I have looked into your order, and I can see you have ordered the low-capacity cartridges that only contain 2ml of ink in them. I will arrange for a member of the team to contact you to advise further. Kind regards, Emma

Posted 1 year ago

“SEnt to my old address, despite having had items deivered to my current address.”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for your review. I am sorry to hear your parcel has been delivered to the incorrect address. Looking at your account, I can see your payment method has changed to Paypal rather than card. This is where your delivery address has been taken from. We would advise double checking your default delivery address set up on your Paypal account. I apologise for any inconvenience caused. Kind regards, Emma

Posted 1 year ago

Cartridge People is rated 4.8 based on 112,997 reviews