Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 114,917 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 114,917 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought their own brand which was rubbish, had to bin it.”

Helpful Report

Posted 1 year ago

Dear Janet, Thank you so much for taking the time to share your feedback about your recent experience with Cartridge People. We sincerely appreciate your honest review and value your input. We are truly sorry to hear that you bought one of our own brand products that did not meet your expectations, resulting in the need for you to dispose of it. We understand how frustrating this must be for you, and we apologize for any inconvenience it may have caused. At Cartridge People, we strive to provide our customers with the highest quality products and service. Therefore, it is disheartening to hear that we fell short in your case. We would greatly appreciate the opportunity to make things right. In order to improve our products and ensure customer satisfaction, we would be grateful if you could share with us any specific details or concerns regarding the cartridge you purchased. Your feedback will allow us to identify areas for improvement and prevent similar issues from occurring in the future. Once again, thank you for bringing this matter to our attention. We genuinely value your business and trust your experience will help us enhance our services. If there is anything else we can assist you with or if you have any additional feedback, please do not hesitate to reach out to us. Warm regards, Cartridge People

Posted 1 year ago

“I am still waiting on its delivery, weeks later”

Helpful Report

Posted 1 year ago

Dear Thomas,Thank you so much for taking the time to share your feedback about your experience with Cartridge People. We sincerely appreciate your input and apologize for any inconvenience caused by the delay in delivery. We understand how frustrating it can be when you are eagerly waiting for your order and experiencing delays. Please accept our apologies for this inconvenience. I will ensure a member of our Customer Services Team contacts you shortly. Once again, thank you for bringing this matter to our attention. We are dedicated to providing you with the best possible experience and look forward to resolving this matter for you. Sincerely, Cartridge People Customer Support

Posted 1 year ago

“Order 240707-LA6100422 Not received still waiting!!”

Helpful Report

Posted 1 year ago

Dear Dymond,Thank you so much for taking the time to share your feedback about your recent experience with Cartridge People. We truly appreciate customers like you who provide valuable input and help us improve our services. Firstly, we sincerely apologize for the inconvenience caused by your order (240707-LA6100422) not being received yet. We understand how frustrating it must be to still be waiting for your package. Please know that this is not the level of service we aim to provide, and we apologize for any inconvenience caused. I will ensure a member of our Customer Services Team contacts you shortly. Once again, we appreciate your valuable feedback and apologize for any inconvenience caused. We look forward to hearing from you and rectifying this situation promptly. Warm regards, Cartridge People Support

Posted 1 year ago

“I have not received my parcel yet. I have escalated with your delivery agents I am waiting for more information from them”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with your feedback about your experience with Cartridge People. We genuinely appreciate your input and apologize for any inconvenience caused by the delay in receiving your parcel. I will get a member of our Customer Services Team to look into this for you and contact you shortly. Best regards, Cartridge People Customer Support

Posted 1 year ago

“Reordered my old printer’s cartridges by error. Realised once I’d taken them out of the box and sleeve. Phoned to return them and told I couldn’t. The girl on the phone was really lovely and very sorry, but that doesn’t get my money back. Really disappointed as both the black & white and the colour cartridges had not been used at all; still have the sticky tape in tact! Have used Cartridge People for years, but have now changed to go through canon directly and won’t use Cartridge People again unfortunately.”

Helpful Report

Posted 1 year ago

Dear Steve, Thank you so much for taking the time to share your feedback about your recent experience with Cartridge People. We truly appreciate your honesty and we are sorry for any inconvenience caused. I will get a member of our Customer Services Team to contact you shortly. Warm Regards, Cartridge People

Posted 1 year ago

“Rcvd begining of May 2024, now it is not even working, and I am very occassional user”

Helpful Report

Posted 1 year ago

Dear Diviyesh,Thank you so much for taking the time to share your feedback about Cartridge People. We truly appreciate your input and apologize for the inconvenience you experienced with your recent purchase. It means a lot to us that you reached out to let us know about your experience. We are deeply sorry to hear that the cartridge you received in early May 2024 is no longer working properly. As an occasional user, we understand how frustrating this must be for you. I can see that you have spoken to our Customer Services Team and have been provided advice to try. Once again, thank you for bringing this matter to our attention. Your feedback is invaluable to us as we continually work to improve our products and services. We genuinely appreciate your support and hope that you will give us another opportunity to serve you better in the future. Kind Regards, Gemma

Posted 1 year ago

“I still have'nt received my products although l have paid in full for them at the point of ordering online ??”

Helpful Report

Posted 1 year ago

Dear Mark, We deeply regret that you still haven't received the products you paid for in full at the point of ordering online. Our team strives to provide timely and efficient service, and it's disheartening to hear when we fall short of that goal. To make things right, please contact us directly and we can investigate this for you and get you printing. Once again, we apologize for any inconvenience caused by this delay. We value your trust in Cartridge People and are committed to learning from our mistakes to enhance your future experiences with us. Thank you for bringing this to our attention, Mark. We look forward to resolving the issue promptly and exceeding your expectations in the future.

Posted 1 year ago

“Not received yet, no tracking details given More interested in selling toner than shipping order”

Helpful Report

Posted 1 year ago

Dear Michael, Thank you for your review. I am sorry to hear you have not received your parcel as of yet. From your account I can see you haven't been in contact to make us aware of the issue so I will arrange for a member of the Customer Service Team to discuss this further with you. I apologise for any inconvenience caused. Kind regards, Cartridge People

Posted 1 year ago

“As explained to a customer service person I followed links through google and purchased a set of cartridges that to the best of my knowledge (as they were links provided by you) were for my printer. Upon recieving said cartridges I opened one of them attempted to put it in and it didn't fit. I didn't try more than once, I simply compared the current cartridge to the new one and noticed a difference. So I put the blue sticker back on, the plastic clip back o and back into the package. The extremely unhelpful individual has merely indicated that it's my problem and that's that. I now have an unopened cartridge and anotehr cartridge that simply needs a new package as it's not damaged nor used at all sitting here doing nothing. Furthermore, I'm just out of pocket. Just great.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback on your recent experience with Cartridge People. We understand your frustration when the cartridges you purchased did not fit your printer. We apologize for any confusion caused. Sadly if an item has been opened we are no longer able to accept this back as we cannot resell it and we don't send cartridges out on a trial basis. However if you have any unopened items we will be happy to accept that back for a refund. Once again, we apologize for any inconvenience caused and appreciate your understanding. We look forward to hearing from you regarding sending back the unopened item.

Posted 1 year ago

“The new Catridges I bought did not run well on my Cannon 3500 series Printer and as a consequece my Canon 3500 series printer refused to work. It left me with no choice but to buy a new 3600 series printer and run it using another set of new cartridges from Argos. I complained vigorously about this to the customer Services lady called Siobhon but she knew nothing but to put me into vicious circle asking me to do one thing or the other endlessly and finally demanding a video( for which I had no facility) of what I had done as if I had nothing else to do on that day. She did waste quite a few hours of mine without any success. Certainly, it was the newly supplied Canon brand Cartridges which spoiled my printer considering that my old 3500 series printer was working perfectly with the old canon brand cartridges which were now running out of ink. As a consequence of all this, I was left with no choice but to buy a brand new 3600 series Canon Printer with the new Ink Cartridges supplied along with the printer. Under the circumstance,the minimum the Cartridge people could have done was to apologize and refund me £46.50 for the two useless cartridges which Cartridge people had supplied to me and which did not work.”

Helpful Report

Posted 1 year ago

Good Morning, I do apologise that you have had problems with the cartridges supplied by us, we did require a video from you to enable us to assist you further. If you wish you can return them to us for a refund, I have arranged for a pre-paid return label to be sent out to you and upon receipt at our returns department we will happily issue you with a refund for the items, Kind Regards Louise Cartridge People

Posted 1 year ago

“goods were never delivered”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for your review, I am sorry that you have not yet received this order. I will arrange for a member of our team to call you to try to resolve this issue for you as soon as possible. Kind Regards Louise

Posted 1 year ago

“Got a cartridge ,new, which is showing empty. You suggested it might be the printer.It isn't!”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for your review, I am sorry to hear that you are having problems with the cartridges supplied by us. You are covered by our guarantee, therefore I will arrange for a member of our team to contact you as soon as possible to try and resolve the problem you are having. Kind Regards Louise

Posted 1 year ago

“Paid for next day delivery and the item couldn’t be delivered by DPD. I was in the unfortunate position of requiring ink to print off Order of Service booklets for my Mothers funeral. Upon contacting the company I requested a further batch of ink be sent with guaranteed delivery before 12. The company wouldn’t guarantee this and I pressed and asked for a full refund as I was forced to purchase ink elsewhere. During this process I was informed someone would call me with updates on the missing DPD delivery, the failed to do this, neither did they reply to my email. It was only my own chasing during a stressful period that I was given a refund and was forced to pay more for the ink elsewhere due to this companies failure. I cannot recommend this company, look elsewhere for your ink, as despite paying for next day delivery, there are no guarantees it will arrive next day.”

Helpful Report

Posted 1 year ago

Dear Martin, Thank you for your review, and I am sorry that you had a problem receiving your order from us. We rely heavily on our couriers and unfortunately on this occasion an issue occurred in your local area that was beyond our control that meant your order failed to arrive, I do apologise that this happened especially at such a stressful time for yourself. I can confirm that you have received a full refund for this order. Once again, I do apologise. Kind Regards Cartridge People

Posted 1 year ago

“Very unhappy. I originally ordered genuine HP ink cartridges because I had previously had problems with non-HP replacements. I got several phone calls from the sales team trying to convince me their non-HP replacements would work perfectly. I was very disappointed that they did not work. When I called to complain, the customer service person was very unsympathetic, so I will never buy from them again.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for your review, I am sorry that you have had problems with our own branded cartridges and are not happy with the service you received. Unfortunately I am struggling to locate your order, could I therefore ask that you call us on 0203 001 0234 or email customerservice@cartridgepeople.com Kind Regards Louise

Posted 1 year ago

“The cartridges that l ordered from you are no good in my printer ordered for H P 305 for my hp printer l didn’t realise that they weren’t the proper HP ones but substitute‘s. Surely they should have worked but my printer keeps saying they are empty. So had to buy genuine ones locally lm very very disappointed and would like to be refunded. Thankyou.”

Helpful Report

Posted 1 year ago

Dear Sue, Thank you for taking the time to leave a review for us, I am sorry that you are having problems with the cartridges supplied by us. You are covered by our guarantee, therefore I will arrange for a member of our team to contact you to try to get this resolved for you as soon as possible. Kind Regards Louise Cartridge People

Posted 1 year ago

“was phoned after placing order and was recommended a non HP cartridge. I raised my concerns that it wouldn't work but the salesman assured me it would. The cartridge is not recognised by the printer”

Helpful Report

Posted 1 year ago

Dear Stewart, Thank you for your feedback, I do apologise you have experienced a problem with your order. Please contact a member of our customer service team on 0203 001 0234 or by email at customerservice@cartridgepeople.com who would be happy to help resolve the issue for you. Again please accept my apologies for any inconvenience. Kind regards Rachel

Posted 1 year ago

“I have not used the cartridges yet so I cannot review them. I must say that I was fooled by your 'offer' which I responded to. I had not realised that the inks that I have bought were NOT Epson originals but your own brand. I really want only Epson brand inks. That will teach me to read your 'offers' more carefully in future.”

Helpful Report

Posted 1 year ago

Dear Peter, Thank you for taking the time to share your feedback. Our Own Brand Ink Bottles are design to work the same as the Epson Original ink bottles. We do offer a full 3 year guarantee for all our Own Brand products so if you do experience any issue you can contact us and we can assist you further. Once again, we apologize for any inconvenience caused. Kind regards, Rachel

Posted 1 year ago

“I could not get them to work in myXP2200”

Helpful Report

Posted 1 year ago

Dear Martin, Thank you for your review. I was very sorry to read of the issues with the cartridges supplied. I will get a member of out Customer Service team to contact you to assist you further. Kind regards Cartridge People

Posted 1 year ago

“Ordered 2 HP ink cartridges - they were substituted and did not fit the printer. Sent it back by same courier but no refund .Have had to go back to paypal and try to get refund. I would not use them again as the process to get arefund is time consuming and unnecessary.”

Helpful Report

Posted 1 year ago

Dear Tom, Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Cartridge People. We genuinely appreciate your input and are sorry to hear about the issues you encountered. We apologize for any inconvenience caused by the substitution of the HP ink cartridges and for them not fitting your printer. I can see that you have been in touch with us regarding the cartridges however, we are still awaiting for the cartridges to be received at our warehouse. Once the items have been booked in we will then issue the refund. Your satisfaction is of utmost importance to us, and we want to ensure that this situation is resolved to your complete satisfaction. Once again, thank you for sharing your experience with us. We sincerely apologize for any inconvenience caused, and we hope to have the opportunity to rectify this issue and regain your trust in Cartridge People. Kind regards, Gemma Customer Support Team

Posted 1 year ago

“I asked if I could return an ink cartridge as my printer broke and had to be replaced and my new printer used a different cartridge. I didn't want a refund, just a credit to use against the new purchase, and although I have been a loyal customer for a few years, they didn't want to know as it was over their 30 day policy. Loyalty obviously doesn't stand for much !! On a happier note, I managed to buy the correct cartridge from another seller for only 70 pence more with next day delivery too. Sorry Cartridge People, you've lost a customer (not that you care !!)”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with us. We truly appreciate your feedback and your loyalty as a customer over the past few years. We sincerely apologize for the inconvenience you encountered when trying to return the ink cartridge after your printer broke and had to be replaced. We understand how frustrating it must have been to not be able to receive a credit for the new purchase. We're sorry if it seemed like loyalty didn't hold much value in this situation but I assure our customers loyalty is very important to us. We are disappointed that we couldn't meet your expectations this time, but sadly if the items were purchased a long time ago we do need to have a cut off point. Your feedback is essential to us, and we want to ensure we learn from this situation to better serve you and all our customers in the future. Once again, thank you for sharing your thoughts with us, and we apologize for any frustration caused. Best regards, The team at Cartridge People

Posted 1 year ago

Cartridge People is rated 4.8 based on 114,917 reviews