Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 112,994 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 112,994 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I could not get them to work in myXP2200”

Helpful Report

Posted 11 months ago

Dear Martin, Thank you for your review. I was very sorry to read of the issues with the cartridges supplied. I will get a member of out Customer Service team to contact you to assist you further. Kind regards Cartridge People

Posted 11 months ago

“Ordered 2 HP ink cartridges - they were substituted and did not fit the printer. Sent it back by same courier but no refund .Have had to go back to paypal and try to get refund. I would not use them again as the process to get arefund is time consuming and unnecessary.”

Helpful Report

Posted 11 months ago

Dear Tom, Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Cartridge People. We genuinely appreciate your input and are sorry to hear about the issues you encountered. We apologize for any inconvenience caused by the substitution of the HP ink cartridges and for them not fitting your printer. I can see that you have been in touch with us regarding the cartridges however, we are still awaiting for the cartridges to be received at our warehouse. Once the items have been booked in we will then issue the refund. Your satisfaction is of utmost importance to us, and we want to ensure that this situation is resolved to your complete satisfaction. Once again, thank you for sharing your experience with us. We sincerely apologize for any inconvenience caused, and we hope to have the opportunity to rectify this issue and regain your trust in Cartridge People. Kind regards, Gemma Customer Support Team

Posted 11 months ago

“I asked if I could return an ink cartridge as my printer broke and had to be replaced and my new printer used a different cartridge. I didn't want a refund, just a credit to use against the new purchase, and although I have been a loyal customer for a few years, they didn't want to know as it was over their 30 day policy. Loyalty obviously doesn't stand for much !! On a happier note, I managed to buy the correct cartridge from another seller for only 70 pence more with next day delivery too. Sorry Cartridge People, you've lost a customer (not that you care !!)”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to share your experience with us. We truly appreciate your feedback and your loyalty as a customer over the past few years. We sincerely apologize for the inconvenience you encountered when trying to return the ink cartridge after your printer broke and had to be replaced. We understand how frustrating it must have been to not be able to receive a credit for the new purchase. We're sorry if it seemed like loyalty didn't hold much value in this situation but I assure our customers loyalty is very important to us. We are disappointed that we couldn't meet your expectations this time, but sadly if the items were purchased a long time ago we do need to have a cut off point. Your feedback is essential to us, and we want to ensure we learn from this situation to better serve you and all our customers in the future. Once again, thank you for sharing your thoughts with us, and we apologize for any frustration caused. Best regards, The team at Cartridge People

Posted 11 months ago

“A fast efficient service and cartridge supplied at a good price. However I will not be using them again and do not recommend them. The problem is that along with the cartridge comes a mass of online adverts. When you block them more arrive and we are not talking one or two we are talking five or six a day ad infinitum. It is nothing short of online harassment!!”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to provide us with your valuable feedback about your experience with Cartridge People. We truly appreciate your honesty and for bringing this matter to our attention. We want to sincerely apologize for the inconvenience you have faced with the mass of online adverts. It is certainly not our intention to bombard our customers with unwanted advertisements, as we understand how frustrating this can be. To address this problem and make things better, we would greatly appreciate it if you could provide us with some additional information. Could you please let us know the specific kind of adverts you have been receiving and how? This will help us to isolate the problem and find out why this has happen. I absolutely assure you we do not pass your information to any other third party companies at all. Once again, we genuinely apologize for any inconvenience caused, and we thank you for bringing this matter to our attention. Your feedback is crucial in our continuous effort to improve and provide a better service to our valued customers like yourself. If there is anything else we can do to help or if you have any further suggestions, please do not hesitate to let us know. Thank you once again for choosing Cartridge People, and we hope to have the opportunity to serve you again in the future. Warmest regards, Cartridge People Customer Support Team

Posted 11 months ago

“VERY disappointed with EVRI. Cartridges took SIX days to arrive. If I'd known EVRI was the courier I would not have ordered. They have a terrible reputation.”

Helpful Report

Posted 11 months ago

Dear Peter, I am sorry to hear that your order took longer than expected to arrive. We do advise on our website that delivery can take 2-5 working days to arrive with you, I have checked and your order was delivered in 4 working days, although longer than you expected this is within our delivery timescale. Once again, I do apologise for any inconvenience caused. Kind Regards Louise

Posted 11 months ago

“I would like to return your cartridges and have a refund since they were not what I ordered.However I guarantee to return them if you send me the HP cartridges that I ordered. Please advise of your plans.”

Helpful Report

Posted 11 months ago

Good Morning, Thank you for your review. I am sorry to hear that you have not received what you were expecting. I will arrange for a member of our team to contact you directly to try and resolve this for you. Kind Regards Louise

Posted 11 months ago

“Personally I think the cartridges are Chinese fakes. Poor packaging not canons standard.”

Helpful Report

Posted 11 months ago

Dear David, Thank you for your review. I have located your order and can confirm that the cartridges you have ordered are the Original Canon Cartridges, I am sorry that you feel they aren't canon and that they have been received in a poor condition. I will contact you directly to try and resolve this for you. Kind Regards Louise

Posted 11 months ago

“They dont fit! I was persuaded to order their own brand cartridges in favour of Canon, they guaranteed they would be every bit as good. Sadly the cartridges do not even fit!! So now I have useless cartridges and will have to try and get a refund and I am now out of ink and will have to get some Canon ones. Angry or what!!”

Helpful Report

Posted 11 months ago

Good Morning, Thank you for your review and I am sorry that you are having problems with the cartridges supplied by us. I can see that you have emailed us and my colleague Sheree has replied to try to get this issue resolved for you as soon as possible for you. Kind Regards Louise

Posted 11 months ago

“Reasonable service but the annoying phone call offering me their brand puts me off using them again.”

Helpful Report

Posted 11 months ago

Good morning, Thank you for your review. I am glad you are happy with the service however, I do apologise to the call you received I have made sure this doesn't happen again. If you do need anything, please do contact us and we are more than happy to help. Kind regards Lucy Cartridge People

Posted 11 months ago

“The cartridge is great value but the delivery was terrible....Evri tried to deliver the parcel 3 times out of offcie hours and then just left it outside our unit gate over-night without anyone signing for it! The item was high-value and anyone could have just walked passed and picked it up. Luckily someone noticed the parcel and passed it on to us. I have complained to Evri not that it make any diference it happens all the time maybe you should reconsider your delivery methods!”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback on your experience with the delivery of your order. We truly appreciate customers like you who provide valuable insights that help us improve our services. We are sincerely sorry to hear about the delivery issues you faced. Leaving your parcel outside the unit gate without anyone signing for it is completely unacceptable and falls short of our high standards. We understand the concern you had regarding the safety of the item and are grateful that it was eventually passed on to you. We apologize for the inconvenience this situation has caused you and want you to know that we take your complaint very seriously. We have already contacted Evri regarding this matter to ensure that such incidents are not repeated in the future. Your comment about reconsidering our delivery methods is duly noted. We greatly appreciate your suggestion, and we will indeed take it into consideration as we strive to provide a better overall customer experience. Once again, we thank you for bringing this to our attention, and we apologize for any inconvenience caused. We value your feedback and look forward to serving you better. Warm regards.

Posted 1 year ago

“I recently ordered 2 HP Original Cartdidges for my printer and I received a telephone call from one of the sales team who talked me into buying compatible cartidges as they were cheaper and he offered me a good deal. However when I tried out the cartidges a message came up on my printer stating "The indicated cartidges have been intentified as altered or cloned, HP+ printers require original HP cartidges". I phoned the sales team explaining all this and they apologised and confirmed the cartidges I received was NOT compatible with my printer. I have since received a refund, however service was not good.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your recent experience with us at Cartridge People. We sincerely appreciate your feedback and apologize for the inconveniences caused. We greatly value our customers' trust and we are truly sorry for the misunderstanding that led to you receiving incompatible cartridges for your printer. It is not our intention to mislead any customer, and we regret any frustration this may have caused you. We assure you that steps have been taken to address the issue with our sales team to prevent similar incidents from occurring in the future. Your feedback has been shared with the relevant team members for further investigation and necessary training. We understand that receiving a refund does not fully compensate for the poor service you received. We hope that e can be given the opportunity to put things right on your future orders with us. Once again, we appreciate your feedback and want to assure you that we value your satisfaction as our customer. Thank you for bringing this matter to our attention. Best regards.

Posted 1 year ago

“I ticked NO MARKETING when purchasing. SO.........you have since phoned me once and e-mailed twice....”

Helpful Report

Posted 1 year ago

Good morning Mr Glennie, Thank you for your review. I am sorry you were not happy to receive our aftersales call. I have removed your details fr5om the database. Kind Regards, Marianne

Posted 1 year ago

“Toner didn't fit properly. Sent photos, replies not helpful Will never buy from Cartridge people again.”

Helpful Report

Posted 1 year ago

Good morning, Thank you for your review. I am sorry you have a problem with the toner we have supplied. We do offer 100% satisfaction guarantee to replace, credit or refund any items that are not working as they should. One of our customer service team will contact you soon to help resolve this. Kind Regards, Marianne

Posted 1 year ago

“Paid for cartrdiges, £70.00, items lost in transit, submitted concerns to both delivery firm EVRI and Cart Cart people. Delivery supposted to be 5th Jun now 16th June!”

Helpful Report

Posted 1 year ago

Good morning Peter, Thank you for your review. I am sorry you have not received your order. One of our customer service team will contact you soon to help resolve this. Kind Regards, Marianne

Posted 1 year ago

“The ink cartridges supplied were not accepted by the printer [Cannon 2550s, bought from you ] you sent as replacement two standard cartridges [ie smaller than my order] only the black one is accepted by the machine so I have lost out on that one, bear in mind I have gone through the procedures supposed to cure this problem but without success. I also notice the cartrides are labeled "made in china" I thought they were your own work. It is quite clear that it will be far better for me the next time the ink needs replacing to buy a new printer with the ink already in it, I'm using ARGOS as a price guide.I look forward to seeing this printed as a review.”

Helpful Report

Posted 1 year ago

Good morning Brian, Thank you for your review. I am sorry you have had a problem with the cartridges we have supplied. One of our customer service team will contact you soon to help resolve this. Kind Regards, Marianne

Posted 1 year ago

“Pushy sales tactics. I wanted proper manufacturer's ink as for photographs which you wish to display, they are superior in every and most important won't fade after a few years. Every step of the purchase an obtrusive box would appear suggestion to use their own brand of ink. This box is also obstructive as it tires its best to make it difficult to ignore and carry on with my selected inks. Adding item to basket the box pops up. Going to checkout the box pops up, confirming order the box pops up. But this box constantly getting in way on the site is not intrusive enough. The morning after I manage to ordered, Cartridge People phoned me trying to persuade to change my order.”

Helpful Report

Posted 1 year ago

Good morning Stuart, Thank you for your review. I am sorry you were not happy with advertising on our website or the aftersales call you received. Not all customers are aware that we have our own brand products and could also save money. I have removed your details from the sales database. Should you require any further assistance, please feel free to contact me. Kind Regards, Marianne

Posted 1 year ago

“Rachel resolved a quality problem with a pack of photo paper with prompt and friendly service via email. The problem paper was replaced promptly with no further problems. Thank you, Rachel.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback on Cartridge People. We sincerely appreciate it. We would also like to apologize for the issue you encountered during your experience with us. We are grateful to hear that Rachel promptly and amicably resolved the quality problem with the free pack of photo paper. It is wonderful to know that the problem was swiftly resolved, and you did not encounter any further issues. In order to improve our services further, we would appreciate it if you could share any suggestions or additional feedback. We value your opinion and want to ensure that we continue to provide the best possible experience for our customers. Once again, thank you for reaching out to us. We look forward to hearing from you and making things even better for you in the future.

Posted 1 year ago

“The cartridges that yoiu sent me for my Pixma MP 230 printer don't work! Instead, I get a message on my computer screen, telling me that if they don't work, I should contact the manufacturer. But my contract is with YOU, not with the manufacturer. What are you going to do about this? I am unable to print out any documents.”

Helpful Report

Posted 1 year ago

Dear Wendy, Thank you for your review, and I am sorry that you have had problems with the cartridges supplied by us. I have looked at your order, and I can see that we have sent a message to you to try and resolve any issues you may have. We look forward to hearing back from you. Kind Regards Simon

Posted 1 year ago

“Toner started to operate (75 copies) but then failed a number of times. Now being returned to you. Excellent service and manner from Siobhan. Many thanks Graham”

Helpful Report

Posted 1 year ago

Thank you very much for taking the time to leave us this positive review. I am pleased to hear that we were able to help you, and I'll be sure to pass your comments onto my colleague. We are always happy to help so don't hesitate in contacting us. Thanks again for choosing cartridge people

Posted 1 year ago

“I have bought carts from Cartridge People for a number of years, always finding good prices & excellent service. I have always bought branded makes so I was a little annoyed when I was first emailed (which I ignored) & then telephoned with "a special offer". This was to suggest I change my order to your own make & save "£100s per year". I politely declined & was then very annoyed when your agent persisted. I am perfectly capable of looking at the comparative prices on your website & as your own brand always pops up first I have to navigate to my chosen brand. The only way I could save £100s would be if you gave me carts for free as I spent around £150 in the previous 20 months. If you do this again I will take my business elsewhere even if the carts are more expensive. This time you get one star for being irritating.”

Helpful Report

Posted 1 year ago

Good morning, Thank you for your review. I am sorry you were not happy with the aftersales call you received, this was not our intention. I have requested that your details are removed from the database. Kind Regards, Marianne

Posted 1 year ago

Cartridge People is rated 4.8 based on 112,994 reviews