Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

“The printer cartridges arrive in 4 separate deliveries. When I order a 4 cartridge pack, I expect this to be in a single pack, the resultant delay until all cartridges were delivered is in acceptable.”

Helpful Report

Posted 8 years ago

Dear Mr Keward, Thank you for your review We hold stock in multiple warehouses and utilise different delivery options, which helps us to ensure you receive your goods as quickly as possible. we may also opt to ship items in more than one parcel and from more than one warehouse. This helps us provide a prompt service, particularly for multi-item orders. We find this also helps you, as a smaller packet will usually fit through your letterbox, saving you a trip to your local sorting office or having to arrange re-delivery. I hope this helps and please do not hesitate to contact us again should you require any further assistance. Kind Regards Louise Cartridge People

Posted 8 years ago

“Unable to order online, as I have done for many years but my computer kept on saying there was error So had to order by phone”

Helpful Report

Posted 8 years ago

Dear Mr Edlin Thank you for your review. I am sorry that you had a problem placing your order on the website. We are more than happy to call you and help you put the order through yourself, or place the order for you if you prefer. We can be contacted via online chat on the website, emailed at customerservice@cartridgepeople.com or on 0203 0010234. Kind Regards Marianne Cartridge People

Posted 8 years ago

“Covered in ink - not impressed!”

Helpful Report

Posted 8 years ago

Dear Mr Wyuatt Thank you for your review. I am sorry that you have had a problem with the cartridges that we have supplied. One of our customer service advisors will contact you soon to help resolve this matter for you. Kind Regards Marianne Cartridge People

Posted 8 years ago

“The order took over a week to arrive. When I rang after the 7th day the person I spoke to was quite abrupt and told me to contact the post office myself the next day if they still hadn't arrived. When they did arrive the black cartridge wouldn't work. They did send me out a replacement which seems o.k. and 5 tea bags as an apology!”

Helpful Report

Posted 8 years ago

Dear Mrs Cahalin Thank you for your review. I am sorry that your order took longer to get to you than we anticipated, please accept my apologies on behalf of Royal Mail for the delay in receiving your order. The majority of our customers have their orders within 3-4 days. I am sorry that the black cartridge you received was faulty, but pleased that we resolved the problem you had quickly. Should you require any further assistance, please feel free to contact me. Kind Regards Marianne Cartridge People

Posted 8 years ago

“Colour photos are not being printed in true colour as per computer screen or compared to same photos printed with genuine HP ink. Documents printed with the black ink are lacking in definition. Would not use again.”

Helpful Report

Posted 8 years ago

If you have a problem with the print quality it is worth leaving the cartridges overnight before attempting to print again. This will allow the ink to settle. Always store your cartridge upright i.e. with the print head at the bottom. The printer has a cleaning cycle designed to remove air trapped in the cartridge’s printhead. Run the print head cleaning utility on your printer. This will effectively optimise the cartridge and your printer. This program should be run every time you change your printer's ink. Following these tips will ensure that your remanufactured cartridge works like it's brand new. Ensure you have paper in the printer. Open the control panel menu and select "printers”. Select "properties" in the drop-down menu. Choose the tab for cleaning. Various printers might have it listed under different names such as services, cleaning or maintenance. Select the nozzles that should be cleaned, if applicable to your printer, and run the printer's cleaning program. Print a test page and check results. Repeat cleaning 2 to 3 times if needed Remember we guarantee all of our products with our 100% no quibble guarantee. Therefore if you are not completely satisfied we are happy to replace the cartridge or refund you.

Posted 8 years ago

“You delivery service completely let you down. It took far too long to send, I expected delivery within a couple of days, not over a week before I received the first of three.”

Helpful Report

Posted 8 years ago

I am terribly sorry that our delivery let us down. We make every effort to dispatch orders on the day of receipt, if received before 12pm Monday-Friday. Most of our items are dispatched and delivered within 2 - 4 working days. I am sorry that we failed on this with your delivery.

Posted 8 years ago

“The cartridge I purchased for Cannon inject printer although suppose to match the original cartridge my printer not recognising It and keeps telling me the cartridge is empty and it brand new therefore I have wasted my money and will need to purchase an original cartridge and has cost me more now so very disappointed.”

Helpful Report

Posted 8 years ago

I am sorry that the cartridge is not performing for you. The problem you are experiencing is quite common with your printer. Canon printers have no way of looking inside the cartridge or detecting fresh ink. Instead the cartridge just monitors how many pages have been printed and the average page coverage since it was first installed into a printer. From this information your printer estimates the ink level of the cartridge and when it believes the ink cartridge is running low/empty will present you with the “Check Ink” , "Low ink" or a support code 1686 or 1688 message. As a result of this way of estimating ink levels, even an original Canon ink cartridge will almost certainly have some ink left when your printer warns you it is empty. Canon printers allows you to continue printing with a single button press and will usually give this prompt in a fairly sizable message once it detects that the cartridge may be empty. Simply hold down your printers STOP/RESET/RESUME button for five seconds and then release. Whilst the name with which the button is referred to may change, the symbol it is represented with will always remain the same. ( A circle with an upside down triangle inside). The cartridges should last as long if not longer than the original and we do guarantee this. Please let us know how you get on with the advice above. Remember we guarantee all of our products with our 100% no quibble guarantee. Therefore if you are not completely satisfied we are happy to replace or refund you.

Posted 8 years ago

“The cartridge I purchased for Cannon inject printer although suppose to match the original cartridge my printer not recognising It and keeps telling me the cartridge is empty and it brand new therefore I have wasted my money and will need to purchase an original cartridge and has cost me more now so very disappointed.”

Helpful Report

Posted 8 years ago

I am sorry that the cartridge is not performing for you. The problem you are experiencing is quite common with your printer. Canon printers have no way of looking inside the cartridge or detecting fresh ink. Instead the cartridge just monitors how many pages have been printed and the average page coverage since it was first installed into a printer. From this information your printer estimates the ink level of the cartridge and when it believes the ink cartridge is running low/empty will present you with the “Check Ink” , "Low ink" or a support code 1686 or 1688 message. As a result of this way of estimating ink levels, even an original Canon ink cartridge will almost certainly have some ink left when your printer warns you it is empty. Canon printers allows you to continue printing with a single button press and will usually give this prompt in a fairly sizable message once it detects that the cartridge may be empty. Simply hold down your printers STOP/RESET/RESUME button for five seconds and then release. Whilst the name with which the button is referred to may change, the symbol it is represented with will always remain the same. ( A circle with an upside down triangle inside). The cartridges should last as long if not longer than the original and we do guarantee this. Please let us know how you get on with the advice above. Remember we guarantee all of our products with our 100% no quibble guarantee. Therefore if you are not completely satisfied we are happy to replace or refund you.

Posted 8 years ago

“ordered 2 ink cartridges and a SD card all three items arrived separately over a week. I needed the inks for a print job but had to make alternative arrangements.”

Helpful Report

Posted 8 years ago

“ordered 2 ink cartridges and a SD card all three items arrived separately over a week. I needed the inks for a print job but had to make alternative arrangements.”

Helpful Report

Posted 8 years ago

I am terribly sorry that our delivery failed to meet your expectations. We reply heavily on the postal service. Most of our items are dispatched and delivered within 2 - 4 working days. Some orders are shipped in more one parcel and from more than one warehouse. This helps us provide a prompt service, particularly for multi-item orders. We find that in general, this helps our customers, as a smaller packet will usually fit through your letterbox, saving you a trip to your local sorting office or having to arrange re-delivery. Unfortunately, parcels can get separated in the postal system. Again please accept my apologies for any inconvenience caused.

Posted 8 years ago

“The first bad review I have had to make. 11 days from order to receipt is not acceptable in today's market!”

Helpful Report

Posted 8 years ago

Dear Mr Goodwin, Thank you for your review. I am sorry to hear that you received your order outside of our normal delivery dispatch timescales. I have to confirm that our delivery is stated on our website and on the order email confirmation that it can take between 2 - 7 working days. Please accept my apologies for the delay in receiving. If you require any further assistance in the future then please do let us know. Best Wishes, Stephen

Posted 8 years ago

“When I put them In the printer it detected that they were fakes and not genuine HP inks. Having had to also wait ten days for them to arrive I'm not happy!”

Helpful Report

Posted 8 years ago

Dear Carol, Thank you for your review. I am sorry to hear that you have experienced these problems with the cartridges that have been supplied by us. I have just emailed some information to you for you to try to see if we can get these to work for you. Also mentioned that delivery can take between 2-7 working days for it to arrive so apologies again if this took longer with Royal Mail on this occasion. We look forward to your reply. Best Wishes, Stephen

Posted 8 years ago

“Compared to Canon cartridges these were packed sensibly in cardboard, rather than in tough plastic that can injure you when opening them. However these were a complete waste of money as, although easy to install, my Pixma 3650 printer refuses to recognise them, and thinks they are the old Canon ones that had run out of ink.”

Helpful Report

Posted 8 years ago

Thank you for your review I am sorry that you have experienced a problem with the Canon PG-540XL & CL-541XL Compatible High Capacity Black and Colour Ink Cartridges. These cartridges are suited to your printer. I see we have not had any correspondence regarding the problems you have experienced. We offer full customer support and would like to assist you. Canon printers have no way of looking inside the cartridge or detecting fresh ink. Instead the cartridge just monitors how many pages have been printed and the average page coverage since it was first installed into a printer. From this information your printer estimates the ink level of the cartridge and when it believes the ink cartridge is running low/empty will present you with the “Check Ink” , "Low ink" or a support code 1686 or 1688 message. As a result of this way of estimating ink levels, even an original Canon ink cartridge will almost certainly have some ink left when your printer warns you it is empty. Canon printers allows you to continue printing with a single button press and will usually give this prompt in a fairly sizable message once it detects that the cartridge may be empty. Simply hold down your printers STOP/RESET/RESUME button for five seconds and then release. Whilst the name with which the button is referred to may change, the symbol it is represented with will always remain the same. ( A circle with an upside down triangle inside). The cartridges should last as long if not longer than the original and we do guarantee this. Please let me know how you get on with the advice above. Remember we guarantee all of our products with our 100% no quibble guarantee. Therefore if you are not completely satisfied we are happy to replace or refund you. If you still experience problems please contact us Directly : https://www.cartridgepeople.com/info/contact-us

Posted 8 years ago

“After unpacking found the black cartridge was leaking and had to be thrown and was very messy”

Helpful Report

Posted 8 years ago

I'm terribly sorry to hear that you have received a damaged leaking cartridge. I will arrange for a replacement cartridge be sent out to you in the next available post. Please accept my apologies for any inconvenience caused to you.

Posted 8 years ago

“Ive already indicated I didn't want to write a review, and you sent the email again. Which is pestering. The reason for my dissatisfaction is that you did not reveal that the cartridges would be sent from Switzerland, and consequently there would be a major delay in delivery. When I inquired about non arrival, the person on the phone just kept repeating that their email said 2-7 days. She insisted they made the Switzerland point plain, then had to apologise when she couldn't find any mention of it.”

Helpful Report

Posted 8 years ago

Dear Ms McAlhone Thank you for your review. We do state on our website that most of our orders are delivered to customers within 2-4 working days, but ask our customers to allow 7 working days before contacting ourselves about a non-delivery. Under the shipping and handling, and also owner, title and risk sections of our terms, its is advised that our goods are shipped from Switzerland. Please accept my apologies for any confusion that has arisen Kind Regards Marianne Cartridge People

Posted 8 years ago

“After initial approval of what appeared to be a bargain offer was very disappointed to find that when compared to previous purchase, these cartridges have only about half the amount of ink in the previous ones. On this latest purchase I find the transparent window showing the large amount of ink in the previous purchase has now been covered by a blue and white label gummed over so the half amount now supplied cannot be so easily seen. Was the amount of ink contained in the latest cartridges purchased clearly made known? NO definitely not! Very disappointed with Cartridge People!”

Helpful Report

Posted 8 years ago

Dear Mr Day Thank you for your review. We do source our re-manufactured cartridge from numerous suppliers, which is why you have received cartridges with different packaging. We do guarantee that the amount of ink in the cartridges will be as much, if not more, than the original manufacturers products. However, this amount can vary from supplier to supplier. The cartridges you have purchased should achieve 420 pages on the black, 775 on the cyan, 845 on the magenta and 875 on the yellow. These figures are based on an average coverage of 5% of an A4 sheet, using normal text, spacing and font size. These amounts will differ if photos are being printed or heavy graphics are being used. We do offer 100% no quibble guarantee, so if you are unhappy in any way, please contact us and we will replace or refund any faulty products. Should you require any further assistance, please feel free to contact me. Kind Regards Marianne Cartridge People

Posted 8 years ago

“I recently bought some ink cartidges 545xl, I used your website to ensure I had the right cartridges that are compatible with my printer and my printer is now saying constantly that I am out of ink. Please get in touch. 07775584366”

Helpful Report

Posted 8 years ago

Thank you for your review We offer full customer support and would like to assist you. A member of our team will contact you to assist you further. This is quite a common error that can be usually overcome with a little trouble shooting.

Posted 8 years ago

“I received my 1x 301 and 2 x 901cartriges last week the 301 cartridge is showing it is empty is there anything you can do about this kind regards Elaine Barnard Elaine's Coffee Shop Ltd.”

Helpful Report

Posted 8 years ago

Hi Elaine I am sorry to hear that the (301XL) Compatible Ink Cartridge is showing low ink. This is not unusual and in most occasions can be overcome with some trouble shooting. I have sent some information to your email to assist in getting you printing. Remember we guarantee all of our products with our 100% no quibble guarantee. Therefore if you are not completely satisfied we are happy to replace or refund you.

Posted 8 years ago

“The cartridges arrived fine but two of the replacement tanks do not work. I can't tell if this is my printer or the inks. But obviously i am drawing conclusions and this has affected my review. I won't use your products again.”

Helpful Report

Posted 8 years ago

I am sorry that you have experienced a problem with the Cartridges ordered from ourselves. We back all our products with our 100% 'No Quibble' Guarantee. We are very proud of our exceptionally high quality products, all of which have proven very low return rates. I see we have not had any correspondence regarding the problems you have experienced. Do you still have the cartridges in question? We offer full customer support and would like to assist you. We do not have a contact number for you, therefore I have sent an email to assist you further. Alternatively please contact us via Live chat, telephone or email : https://www.cartridgepeople.com/info/contact-us

Posted 8 years ago

“The cartridge I purchased doesn't work!”

Helpful Report

Posted 8 years ago

Thank you for your review. We offer full support and have an excellent success rate when problems are experienced. A member of the team will contact you to assist you further.

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Cartridge People Reviews