Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 113,110 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 113,110 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Write Your review

Tell us how Cartridge People made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took almost two weeks to delivery”

Helpful Report

Posted 8 years ago

Thank you for your review. I see you placed your order on Good Friday and the order was dispatched on the Saturday as we were closed on the Bank holiday. We will always endeavor to process orders to ensure that your goods are dispatched to you as soon as possible. Most of our items are dispatched and delivered within 2 - 4 working days. Unfortunately due the the Easter period and the number of Bank Holidays deliveries have appeared to take slightly longer than usual. Please accept my apologies.

Posted 8 years ago

“The advert showed genuine item and pattern goods arrived”

Helpful Report

Posted 8 years ago

I am sorry that there has been some confusion over your order. I can confirm that the items you purchased were compatible inks. The link you clicked on is provided below : https://www.cartridgepeople.com/Ink/Epson-T2621-T2631-T2632-T2633-T2634-High-Capacity-Picture-Expert-Replacement-5-Ink-Cartridge-Pack-14445.html?terms=#14445 We are happy to provide a refund for items purchased in error providing they are returned in their original condition within 30 days of purchase. Please contact our customer service department for further information. However, all our products are manufactured to the highest standards, and sourced only from manufacturers with exacting standards, many holding ISO9000/9001/9002 quality and ISO 14001 environmental standards. For compatible products, ink/toner quality and life span are comparable to that of the branded manufacturers. Compatible remanufactured cartridges are all print tested prior to leaving our manufacturers. It is worth giving them a try and saving yourself money. Should, for any reason, you not be completely happy with the items purchased from us we will replace or refund the items.

Posted 8 years ago

“Good product good company just a little long to get there but not company's fault”

Helpful Report

Posted 8 years ago

Thank you for your review. Customer feedback is very important to us. I am sorry that delivery took longer than expected on this occasion. Kindest Regards Nikki

Posted 8 years ago

“The black cartridge works fine but the coloured cartridges are blurred and faded extremely poor.”

Helpful Report

Posted 8 years ago

Dear Mr Ball, Order Number GB170411-LA1931419 Thank you for your review. I’m sorry that you are having a problem with the 364XL Compatible Colour Ink Cartridges supplied by us. There could possibly be a problem with the communication between the copper chip on the cartridge and your printer. This can occur during the manufacturing stage in the factory and is usually affected by dirt, such as dust or even a fingerprint. Please follow these cleaning instructions to resolve the problem: Place some old newspaper down to capture any spillage of ink. Remove the cartridge from your printer – switch your printer off. Using a piece of damp kitchen roll, gently wipe the copper plate on the cartridge. Allow the chip to dry. Once the chip are completely dry, re-install the cartridge into your printer and switch the printer back on. I would recommend that you run the print head cleaning program on your printer to clean the heads and push the ink through. For best results you should run the program three to four times. If you find that after following this procedure you are still having a problem please let me know by replying to this email and I would be happy to replace any non-working cartridge for you. Please retain any faulty cartridge as we would need to advise the correct returns procedure if necessary. If you require any further information regarding this please call our customer service team who will be happy to discuss this with you further. Kindest Regards Marianne Customer Support

Posted 8 years ago

“nothing wrong with the product but just to say it took 9 days from order to delivery. I appreciate Easter was in the middle of this period. Will order again all the same. Regards, Darren.”

Helpful Report

Posted 8 years ago

Dear Darren Thank you for your review. I am sorry that your order took longer than anticipated to reach you. Our delivery time is 2-7 working days, though most people receive their order within 3-4. Some of our orders did experience a delay in delivery with the recent Bank Holidays. Please accept my apologies on behalf of Royal Mail on this occasion. Should you require any further assistance, please feel free to contact me. Kind Regards Marianne Cartridge People

Posted 8 years ago

“I have recently bought a five colour cartridge pack HP 364. The is no definite colour produced they are all shaded green.”

Helpful Report

Posted 8 years ago

Dear Pamela, Thank you for your review. I have sent an email to you today requesting a call back so that we can discuss this further with you. We offer a 100% no quibble warranty on all our products. I look forward to your reply. Best Wishes, Stephen

Posted 8 years ago

“Order GB161215-LA1804601 - all colour cartridges failed, although all three colours were seen to be 'bleeding' from the printing nozzles. It was the red ink that wouldn't print. Unfortunately these cartridges were taken to work in Tanzania and making a claim or having replacements was pretty much impossible. A tough one.”

Helpful Report

Posted 8 years ago

Dear Hugh, Thank you for your review and I am sorry that you are having problems with the cartridges supplied by us. We offer a 100% no quibble guarantee on all our cartridges I will therefore arrange for a customer service advisor to contact you shortly to try and resolve the problem you are having. Kind Regards Louise Cartridge People

Posted 8 years ago

“Wrong cartridges delivered I lost the argument.”

Helpful Report

Posted 8 years ago

Dear George, Thank you for your review. I have sent an email to you this afternoon providing further details for the return. We are more than happy for you to return the cartridges back to us for a refund. If you require any further assistance then please do let us know. Best Wishes, Stephen

Posted 8 years ago

“The black ink for my cannon printer didn't work. Printer kept telling me ink has ran out. Replacing the cartridge several tomes made no difference. When prompted to disengage "ink empty" message, printer worked but photos were extremely contrasty. As photos were required rather urgently had to go to Tesco to get them printed. All in all, ink purchase a bad experience which I'm not keen to repeat. I'll go back to Cannon ink in future.”

Helpful Report

Posted 8 years ago

Dear Mr Barbour, Thank you for your review I am sorry to hear that you experienced an issue with the cartridges supplied by us, I have emailed you with some information to try, if that does not resolve the issue, then you will be covered by pur no quibble guarantee of either a set of replacement cartridges or a refund. Kindest regards, Neil Customer support.

Posted 8 years ago

“My printer worked once I had installed both colour and black cartridges and then it kept telling me that the black cartridge was empty. Borrowed cartridge from a friend and it worked. Black cartridge sent was obviously faulty or sent empty. Canon Pixmar MG3650.”

Helpful Report

Posted 8 years ago

“I am not sure who to complain about: but the printer reliably rejects the new refill cartridges I purchased. I suspect that it is a ploy from HP to keep the competition out under the pretence the the cartridge is faulty. However that would then be an issue to take up by the supplier with the competition authorities. I have tried via Which but they were not interested. So I had to go and buy very! expensive HP cartridges. The help offered online does not really work. Cleaning the copper plate made no difference - and I tried 4 new cartridges in one go!”

Helpful Report

Posted 8 years ago

“you supplied me with 3 cartridges in March I put them in my Canon printer I didn't print any colour and only printed 4 black&whites I called your office and no argument they agreed a refund, or replacement? no problem I said I would take a replacement. I have enough of your system cutting off my comments???When I receive the replacement cartridges I think it best if I don't order from you again. Clearly your supplier is ripping”

Helpful Report

Posted 8 years ago

Dear Mr Underwood, Thank you for your review and I am sorry that you are having problems with the cartridges supplied by us. Please do contact us again if you have the same problems with the replacements that have been sent out, we will happily issue you with a refund for them. Kind Regards Louise Cartridge People

Posted 8 years ago

“Problems with delivery - difficult to rearrange after first delivery was missed, and wouldn't agree to leave with a neighbour or in a prearranged 'safe' place. also no number to call for delivery company, only choice was to download their app which i didn't want to do. never saw product, delivery was attempted twice and after a telephone conversation where i tried to track down where it has gone, they had no note that the delivery had not been successful said it might be back en route to their suppliers and that as/when it arrived back at the depot they would be in touch to arrange redelivery or refund. i'll be choosing a refund.”

Helpful Report

Posted 8 years ago

“The Compatible ink XL Cartridges are shown by the printer as 70% full. That is loss of 30%. The prce is cheaper than Epson by 30% for XL Cartridges. It has also leaked on to the page. Do not ever buy from these company!”

Helpful Report

Posted 8 years ago

Dear Mr Mohammed, Thank you for your review and I am sorry that you have had problems with the cartridges supplied by us. We want our customers to be satisfied with every part of our service and for that reason we offer a 100% no quibble guarantee on all our products. I will arrange for a member of our customer team to contact you shortly to try and resolve the problem you are having. Kind Regards Louise Cartridge People

Posted 8 years ago

“First order. Order came in two packs. Cyan was leaking and a mess. Advised by phone staff that you would replace but cyan but I have to say I was not impressed it being my first order. Have used inkcredible for number of years and no problem. Decide to give you guys a go but no confidence in Product Order returned and refund provided quickly.”

Helpful Report

Posted 8 years ago

Dear William Thank you for your email. I am sorry that you received one of our cartridge leaking. The warehouse team have been made aware of this. I can confirm that we are in receipt of your returned cartridges and a refund has been issued. Please accept my apologies for the inconvenience caused to you on this occasion. Kind Regards Marianne Cartridge People

Posted 8 years ago

“I have been buying cartridges from you for a few years and every order came in one parcel with one postage charge. My most recent purchase was two cartridges sent in seperate jiffy bags at a postal cost of £7.99 each. why the hell didnt you put both cartridges in one jiffy bag as you have been doing for years . The way you have done it this time has cost me an extra £7.99. Why?!”

Helpful Report

Posted 8 years ago

?Dear Mr Thompson, Thank you for your review. I apologise for any confusion regarding delivery charges. All of our prices include postage and delivery - the price on the website is the price you pay. We hold stock in multiple warehouses and utilise different delivery options, which helps us to ensure you receive your goods as quickly as possible. As your goods were dispatched from Switzerland we have to include a postage and handling charge on each packet. This is not an additional charge, it is included. The prices payable for goods as set out in the web site are, inclusive of applicable taxes and shipping/handling costs. Delivery is included for deliveries in the UK. Consignments imported by individuals to the UK of a value of £14.99 or under are relieved from import VAT and duties under current legislation. Your order was split into 2 packages to benefit from the LVCR scheme. At Cartridge People we strive to offer the best customer experience in our industry. Consequently, your satisfaction with our service and products will always be our prime concern. If you require any further information please do not hesitate in contacting me. Kindest Regards Marianne Customer Support

Posted 8 years ago

“I was wary of being reconditioned cartridges, I'd heard mixed things from various people. I went for the double pack of black and colour, and have only just used the black 512 tonight for the first time. My printer is telling me it has already run out, only midway through second batch of printing, around 50 pages or so, rather that the ~411 pages quoted on the sales page, so I'm rather disappointed. The printer (Pixma MP280) is a bit old and has only recognised the cartridge as a 510 rather that the 512, so I shan't discount the fact that it is a printer error rather than the cartridge. I've tried resetting the printer and restarting the computer, have reinserted the cartridge several times but dialogue box still insists it is out of ink. Any technical suggestions are welcome but as the cartridge hasn't yet performed an 8th of its expected life, I would like to know about possibilities of refund or replacement please.”

Helpful Report

Posted 8 years ago

Dear Sam, Order Number GB170305-LA1890565 Thank you for your review. I am sorry that you have had a problem with the cartridge supplied by ourselves. Thank you for trying the 'fixes' to try and resolve the problem. We do offer a full 100% no quibble guarantee on all our products. Therefore, would you prefer to receive replacement product or to be refunded? I look forward to hearing from you soon. Kindest Regards Marianne Customer Support

Posted 8 years ago

“I think the time it took from ordering on 18th March to receiving the last three inks on 27th was a long time to wait for an ink supply.”

Helpful Report

Posted 8 years ago

Dear Mrs Dunster, I am terribly sorry that our delivery let us down. We make every effort to dispatch orders on the day of receipt, if received before 12pm Monday-Friday. Most of our items are dispatched and delivered within 2 - 4 working days however we do advise that it can take up to seven days for it to arrive. Please accept my apologies for any inconvenience caused. Kind Regards

Posted 8 years ago

“Ordered cartridge on 7th March, arrived 30th March - not happy ☹️”

Helpful Report

Posted 8 years ago

I am sorry to hear that your order failed to arrive. We use Royal Mail, as they successfully deliver billions of items a year to millions of addresses. In the majority of cases items are delivered, within their estimated time frame. However, on occasion parcels can get delayed or misplaced. I am terribly sorry that you were one of the few not to receive your order. I see the order was resent and you now have the order. Please accept our apologies if you were caused any inconvenience.

Posted 8 years ago

“The cartridges don't work in my printer”

Helpful Report

Posted 8 years ago

I see we have not had any correspondence regarding the problems you have experienced. Do you still have the cartridges in question? We offer full customer support and would like to assist you. A member of our team will be in contact shortly.

Posted 8 years ago

Cartridge People is rated 4.8 based on 113,110 reviews