Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

“I used the ink cartridge in my Epson 432 printer and the printer did not work so I am left with 5 useless ink cartridges.”

Helpful Report

Posted 8 years ago

I am sorry that you have experienced a problem with the Epson 29XL (T2996) Compatible High Capacity Black & Colour Ink Cartridges ordered from ourselves. I see we have not had any correspondence regarding the problems you have experienced. The cartridges are correct for your printer. We offer full customer support and would like to assist you. A member of our support team will contact you to assist you further and get you printing. We guarantee all of our products with our 100% no quibble guarantee. Therefore if you are not completely satisfied we are happy to replace or refund you.

Posted 8 years ago

“Delivery of products is terribly slow. Still awaiting delivery of part of my order.”

Helpful Report

Posted 8 years ago

I am terribly sorry you did not receive our usually standard of delivery. It appears that there was a problem with the postal system with some dispatches from the 27th of Feb. Unfortunately, we had not been made aware of this but it has become apparent with recent customer feedback. A significant volume of deliveries from this date appear to have taken over our specified time frame. However, the entire order should have arrived by now. Please can you check with your local Sorting Office to see if they are holding the missing part of the order there for you. We find that, on occasions, the post person doesn't always leave a calling card if they have been unable to deliver for any reason. If the Sorting Office doesn't have it please let us know and we will be able to mark the first dispatch as lost in post and I will resend the missing items from the order for you. I am terribly sorry that you have been affected and please accept my apologies if you were inconvenienced in any way.

Posted 8 years ago

“Hi, I've recently changed over to you to supply cartridges for my Canon pro 9500. My first order took 6 working days, I've placed another order with you and at present I'm on working day 5 and still no cartridges. You say that orders take between 2-7 working days, well not in my case. This is really very poor service.”

Helpful Report

Posted 8 years ago

Dear Mr Greening Thank you for your review. We do advise 2-7 working days for delivery, though the majority of our customers receive their order within 3-4 days. Please accept my apologies that your order has taken longer to reach you than anticipated. Should you require any further assistance, please feel free to contact me. Kind Regards Marianne Cartridge People

Posted 8 years ago

“No ink.”

Helpful Report

Posted 8 years ago

Dear Mr Cheyne Thank you for your review on our website. I am sorry that you have experienced a problem with the HP 41 ( 51641ae ) Compatible Colour Ink Cartridge ordered from ourselves. We back all our products with our 100% 'No Quibble' Guarantee. We are very proud of our exceptionally high quality products, all of which have proven very low return rates. I see we have not had any correspondence regarding the problems you have experienced. Do you still have the cartridges in question? We offer full customer support and would like to assist you. For me to be able to assist you further, please would you confirm the following? Your model of printer? Details of the problem (do you see any error messages/codes or are the prints not of good quality?) Details of any steps you may have taken to rectify the problem. These details will help me assist you further. Remember we guarantee all of our products with our 100% no quibble guarantee. Therefore if you are not completely satisfied we are happy to replace or refund you. Looking forward to hearing from you. If you would prefer, please provide a contact telephone number, and a member of the team will give you a call. Kindest Regards Marianne Cartridge People

Posted 8 years ago

“Made a purchase in the confidence that they offered the best price and 'if you can find it cheaper we'll refund the difference'. I made the purchase and a colleague found the same product on Amazon for £50 less. I applied for the refund under the 'price guarantee scheme' and was told that in section x of the small print in the terms it doesn't apply to goods sold on Amazon - a bit underhand I felt.... I have them 1 rather than 0 as the product arrived very quickly”

Helpful Report

Posted 8 years ago

Dear Robert Thank you for your review. The terms and conditions of our Price Promise can be seen on the link below as well as on our website. https://www.cartridgepeople.com/info/price-promise Further to my colleagues email, if you do not wish to keep your purchase. We are happy for you to return the items back to us for a refund. Please accept my apologies for any confusion which has arisen. Kind Regards Marianne Cartridge People

Posted 8 years ago

“I have just replaced the cartridges in my printer and the message comes up that it does not recognise them, this is going to make my Epson cartridges even more expensive”

Helpful Report

Posted 8 years ago

Dear Mrs Wolverson, Thank you for your review. Sorry to hear you are experiencing problems with the Epson T0487 Compatible Black & Colour Ink Cartridges supplied by us. We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. I will ensure a member of our Customer Service Team contacts you shortly to resolve this. Please accept my apologies for any inconvenience caused. Kind regards, Melanie Cartridge People

Posted 8 years ago

“Three cartridges ordered, all late and the one need last. Tracking not good”

Helpful Report

Posted 8 years ago

Dear Mrs Stephans, Thank you for your feedback. I am sorry to hear the delivery time was longer than expected. Royal Mail are normally very efficient and deliver with the 2 to 7 working days advised on our website. Please accept my apologies for any inconvenience caused. If you require any further assistance with the items purchased, do not hesitate to contact me. Kind regards, Louise Cartridge People

Posted 8 years ago

“I have purchased various compatible ink cartridges for my Canon MP560 with no problems. However, I have recently added a new Canon MG3600 to my network and purchased compatible ink cartridges PG-540XL & CL541XL but the printer does not recognised these cartridges with regards ink levels although at present printing but displaying error message each time a print is requested. I am very disappointed that they are not compatible as they are advertised as such & as I have never before had problems with various compatible cartridges purchased ouer several years . This is the second time I have had this problem with the same compatible cartridges for my MG3600 printer. I thought at first this was just a glitch with first batch of cartridges but appears to be an issue with the MG3600 printer, disappointing. Trevor Field. (trevortfield@aol.com)”

Helpful Report

Posted 8 years ago

Canon printers have no way of looking inside the cartridge or detecting fresh ink. Instead the cartridge just monitors how many pages have been printed and the average page coverage since it was first installed into a printer. From this information your printer estimates the ink level of the cartridge and when it believes the ink cartridge is running low/empty will present you with the “Check Ink” , "Low ink" or a support code 1686 or 1688 message. As a result of this way of estimating ink levels, even an original Canon ink cartridge will almost certainly have some ink left when your printer warns you it is empty. Canon printers allows you to continue printing with a single button press and will usually give this prompt in a fairly sizable message once it detects that the cartridge may be empty. Simply hold down your printers STOP/RESET/RESUME button for five seconds and then release. Whilst the name with which the button is referred to may change, the symbol it is represented with will always remain the same. ( A circle with an upside down triangle inside). The cartridges should last as long if not longer than the original and we do guarantee this. If you do not want to persevere with this then we are happy to get the cartridges back for a full refund.

Posted 8 years ago

“Take much long to deliver”

Helpful Report

Posted 8 years ago

Dear Mrs Coulter, Thank you for your feedback. I am sorry to hear the delivery time was longer than expected. Royal Mail are normally very efficient and deliver with the 2 to 7 working days advised on our website. Please accept my apologies for any inconvenience caused. If you require any further assistance with the items purchased, do not hesitate to contact me. Kind regards, Melanie Cartridge People

Posted 8 years ago

Dear Mrs Coulter, Thank you for your feedback. I am sorry to hear the delivery time was longer than expected. Royal Mail are normally very efficient and deliver with the 2 to 7 working days advised on our website. Please accept my apologies for any inconvenience caused. If you require any further assistance with the items purchased, do not hesitate to contact me. Kind regards, Melanie Cartridge People

Posted 8 years ago

“If you want your ink cartridge quickly go somewhere else, these guys aren't exactly amazon when it comes to delivery !”

Helpful Report

Posted 8 years ago

Dear Mr Toulson, Thank you for your feedback. I am sorry to hear there was a delay in your order reaching you. Royal Mail are normally very efficient and deliver within the 2 to 7 working days we advise on our website. Please accept my apologies for any inconvenience this may have caused you. If you require any further assistance with the item purchased, do not hesitate to contact me. Kind regards, Melanie Cartridge People

Posted 8 years ago

“The ink cartridges I ordered are not accepted by my printer. It says wrong ink cartridge every time I change a cartridge. Therefore I have had to purchase some proper Epson cartridges. David Cornish”

Helpful Report

Posted 8 years ago

Dear David, Thank you for your feedback. I am sorry to hear you are experiencing problems with the Epson 24XL (T2438) Compatible High Capacity Black & Colour Ink Cartridges supplied by us. We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. I will ensure a member of our Customer Service team contacts you shortly to resolve this. Please accept my apologies for any inconvenience caused. Kind regards, Melanie Cartridge People

Posted 8 years ago

“The ink cartridges arrive on time .the ink seem weak I had to clean heads when put in printer .then printed 2/3copys now printer has rejected the cartridge .”

Helpful Report

Posted 8 years ago

I am sorry that you are experiencing problems. I member of our support team will contact you shortly to get more information and assist you.

Posted 8 years ago

“I placed an order with 4 different items. 2 of them were multipacks. The items were delivered separately (with the multipacks broken up into single items) over 6 days. Some didn't have packing notes and no complete invoice. Some needed signatures on delivery This made receipt long winded and extremely tiresome. I am running a business. I do not have the time or will to keep checking what is outstanding on an order. I chose Cartridge People because they were fractionally cheaper than others. The time wasted in monitoring the receipt has been very costly. Also, I received an opinion survey yesterday... am I now going to get 6 different surveys? Will not use the company again unless I absolutely have to.”

Helpful Report

Posted 8 years ago

Dear Mrs Silverman Thank you for your review. I am sorry that you our delivery times and methods have not reached your expectations. We hold stock in multiple warehouses and utilise different delivery options, which helps us to ensure you receive your goods as quickly as possible. We ensure the optimum method is chosen to enable speedy dispatch and transit by selecting the appropriate carrier and we may also opt to ship items in more than one parcel and from more than one warehouse. This helps us provide a prompt service, particularly for multi-item orders. We find this also helps you, our customer, as a smaller packet will usually fit through your letterbox, saving you a trip to your local sorting office or having to arrange re-delivery. Most of our items are dispatched and delivered within 2 - 4 working days. We ask that you allow 7 working days before you contact us if you have not received your item(s). We do state on our website; Please note: This product may not arrive in the Multipack box shown. If this occurs you will always receive the cartridges in separate original boxes. Please accept my apologies for the inconvenience caused to you on this occasion. Should you require any further assistance, please feel free to contact me. Kind Regards Marianne Cartridge People

Posted 8 years ago

“The service was good and a fast delivery, but the cartridges are not HP and didnt work in my machine”

Helpful Report

Posted 8 years ago

I am sorry that you have experienced a problem with the HP 364XL (BK/C/M/Y/PBK) Compatible Black and Colour Ink Cartridge s ordered from ourselves. We back all our products with our 100% 'No Quibble' Guarantee. We are very proud of our exceptionally high quality products, all of which have proven very low return rates. I see we have not had any correspondence regarding the problems you have experienced. A member of the team will contact you to assist you further.

Posted 8 years ago

“Unfortunately - my HP compatible cartridges were not accepted by my printer despite all efforts to install Had to buy dedicated replacements.”

Helpful Report

Posted 8 years ago

Dear David, Thank you for your review. We emailed some advice to you yesterday, 19th February 2017, after your initial query to us, may I ask if you have or would like to try this and then let us know how you got on? We look forward to your reply. Best Wishes.

Posted 8 years ago

“none of the cartridges worked with my printer.”

Helpful Report

Posted 8 years ago

Thank you for your review. I am sorry that you have had a problem with the order. I can see that this is the first contact from you regarding the issues encountered therefore I have tried to call you and have been unsuccessful. Please can you respond to the private email I have sent so that we can find a suitable resolution for you. Looking forward to hearing from you.

Posted 8 years ago

“When I order a "double pack" on line, I do not expect two items delivered separately, several days apart. Nor do I expect cartridges for a Canon printer to have to come to the UK from Switzerland. I ordered online because I needed the cartridges urgently and was at the time unable to drive following eye surgery. More than a week elapsed between order the first delivery and several more days before the second. By the way, I would not recommend it to a friend - but maybe to a colleague chasing the same next-level-up job!”

Helpful Report

Posted 8 years ago

I am terribly sorry to hear that our delivery service did not meet your expectations. I see that the order was dispatched on the same day of ordering. We do state that - Deliveries usually arrive with within 3-4 days, from the dispatch date. However, our website states that Deliveries can take between 2 - 7 business days. We do rely on the postal service to deliver as soon as possible. The twin pack was split into 2 parcels this is due to multiple stock locations and warehouses and also we find this helps you, our customer, as a smaller packet will usually fit through your letterbox, saving you a trip to your local sorting office or having to arrange re-delivery. I am sorry that the parcels got split in the postal system, and they arrived on different days. Please accept my apologies for any inconvenience or frustration you have been caused.

Posted 8 years ago

“Prompt service, but the cartridges were not compatible to my Epsom XP235 The invoice had no address to return the items or contact details”

Helpful Report

Posted 8 years ago

I am sorry that you have experienced a problem with the Epson 29XL (T2996) Compatible High Capacity Black & Colour Ink Cartridges ordered from ourselves. If you need to get in touch we do have a contact us page on the website : https://www.cartridgepeople.com/info/contact-us We back all our products with our 100% 'No Quibble' Guarantee. We are very proud of our exceptionally high quality products, all of which have proven very low return rates. I see we have not had any correspondence regarding the problems you have experienced. Do you still have the cartridges in question? We offer full customer support and would like to assist you. A member of the team has emailed you. Looking forward to hearing from you.

Posted 8 years ago

“Cartridges not recognised by printer, cancelled the flashing error lights is not solving the problem, can't see remaining ink levels.”

Helpful Report

Posted 8 years ago

I am sorry to hear you are experiencing problems with the canon remanufactured cartridges purchased from us. We back all our products with our 100% 'No Quibble' Guarantee. We are very proud of our exceptionally high quality products, all of which have proven very low return rates. I see we have not had any correspondence regarding the problems you have experienced. Do you still have the cartridges in question? We offer full customer support and would like to assist you. A membe rof the team has sent an email for further support. FYI Canon printers have no way of looking inside the cartridge or detecting fresh ink. Instead the cartridge just monitors how many pages have been printed and the average page coverage since it was first installed into a printer. From this information your printer estimates the ink level of the cartridge and when it believes the ink cartridge is running low/empty will present you with the “Check Ink” , "Low ink" or a support code 1686 or 1688 message. As a result of this way of estimating ink levels, even an original Canon ink cartridge will almost certainly have some ink left when your printer warns you it is empty. Canon printers allows you to continue printing with a single button press and will usually give this prompt in a fairly sizable message once it detects that the cartridge may be empty. Simply hold down your printers STOP/RESET/RESUME button for five seconds and then release. Whilst the name with which the button is referred to may change, the symbol it is represented with will always remain the same. ( A circle with an upside down triangle inside). The cartridges should last as long if not longer than the original and we do guarantee this.

Posted 8 years ago

“That last purchase I made the colour cartridge was damaged,I sent a claim in vie the cartridge web site requesting a replacement or refund as per there so called 100% guarantee.I have not had a reply and that has been 10 days since I sent it.All in all very poor customer service”

Helpful Report

Posted 8 years ago

Dear George, Order Number GB170130-LA1850862 Thank you for your review. I can confirm that my colleague Jordan sent the email below on 14/02/2017 at 1614hrs. Please accept my apologies if this has not been received. I’m sorry that you are having a problem with the CL-41 Compatible Colour Ink Cartridge supplied by us. Please make sure all of the protective plastic cover has been taken off the print head. (Some cartridges have a protective label that needs to be peeled.) I would recommend that you run the printhead-cleaning program on your printer to clean the heads and push the ink through. You can clean the print head from your computer using the Head Cleaning utility in the printer software, or from the printer itself by using the printer's control panel buttons, for best results you should run the program two to three times. If you find that after following this procedure you are still having a problem please let me know by replying to the email address customerservice@cartridgepeople.com and including your model of printer. Kindest Regards Marianne Cartridge People

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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