Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 113,110 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 113,110 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Write Your review

Tell us how Cartridge People made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unable to use cartridges due to printer not working. Terms and Conditions state "in most cases we will send you an SAE..." It did not state when an SAE would not be sent. I was told I had to pay postage myself (£2-90 2nd class for 2 cartridges). I would not feel inclined to order in the the future or recommend the company to friends or family.”

Helpful Report

Posted 8 years ago

Dear Esther, Thank you for your review, I have looked at your order and can see that you have been in contact us regarding the return of your cartridges as your printer is broken, in this case then unfortunately you do need to return the cartridges at your own cost and we will of course refund you on return for them as long as they are unopened. in the case of a cartridge not working in a printer and the customer has tried our advice to resolve the issue then they are entitled to receive a replacement or a refund for which we supply a pre-paid returns address label for any return. I hope this helps and please do not hesitate to contact us should you require any further assistance. Kind Regards Louise Cartridge People

Posted 8 years ago

“Delivery very prompt,unfortunly nothing seems to work”

Helpful Report

Posted 8 years ago

Dear Mr Deacon, Thank you for your review and I am sorry that you are having problems with the Epson compatible cartridges supplied by us. We want all our customers to be totally satisfied with every part of our order and for that reason offer a no quibble guarantee on all our products. I will arrange for a customer service adviser to contact you shortly to try and resolve the issue you are having. Kind regards Louise Cartridge People

Posted 8 years ago

“I could not believe just how long the delivery took to arrive compared to other ink suppliers. With a product like this time is of the essence so waiting nearly a week is just too long. Other suppliers almost always deliver within 48 hours, often just 24.”

Helpful Report

Posted 8 years ago

Dear Mr Smart, Thank you for your review. We do advise a delivery lead time of 2-7 working days with Royal Mail, though most of our customers receive their order withing 3-4 days. Please accept my apologies that your order took longer to get to you than anticipated. Should you require any further assistance, please feel free to contact me. Kind Regards Louise Cartridge People

Posted 8 years ago

“Took 5 days for product to arrive, by which time I had to go and buy elsewhere”

Helpful Report

Posted 8 years ago

Dear Mrs Schofield Thank you for your review. We do advised a deliver lead time of 2-7 working days with Royal Mail, though most of our customers receive their order withing 3-4 days. Please accept my apologies that your order took longer to get to you than anticipated. Should you require any further assistance, please feel free to contact me. Kind Regards Marianne Cartridge People

Posted 8 years ago

“Your inks will not work in my Epsom xp-235 printer”

Helpful Report

Posted 8 years ago

Good afternoon, Thank you for your review. I see that we have now arranged a refund for you for this order under our no quibble warranty. If we can be of any further assistance to you in the future then please do let us know. Best Wishes, Stephen

Posted 8 years ago

“cartridge did not work had to purchase from some other person”

Helpful Report

Posted 8 years ago

“The black 301 cartridge, although still indicating lots of ink, has stopped working after about 20 sheets.”

Helpful Report

Posted 8 years ago

Dear Mr Myers, Thank you for your review and I am sorry that you are having problems with a cartridge supplied by us. We want our customers to be totally satisfied with every part of our service and for that reason have a no quibble guarantee on all our products. I will arrange for a member of our customer service to contact you to try and resolve the problem you are having. Kind Regards Louise Cartridge People

Posted 8 years ago

“I ordered 2 cartridges: T0801 and T 0805.The T0805 is OK but the T0801 is so completely different in construction that I am not encouraged to remove it from the plastic pouch. It may well fit in the printer but I doubt it. I have complained and am about to return it, unless the postage is too expensive. Otherwise all was OK.”

Helpful Report

Posted 8 years ago

Dear Mr Clarke Thank you for your review. I can see you have spoken to my colleague regarding the fact that the black cartridge does look different. I have checked and you have ordered the correct cartridge for the printer. As advised, this cartridge is made by a different manufacturer and will look different to others. Please remove any protective clips or strips on the cartridge itself and try it in the printer. You are fully guaranteed and if the cartridge does not fit or perform as it should, we will gladly replace or refund on the cartridge for you. Please let me know the outcome of this. I look forward to hearing from you soon. Kind Regards Marianne Cartridge People

Posted 8 years ago

“i would like to purchase ink from cartridge world. however I found out that they charge £7.99 postage for one small xl cartridge. I checked the price of the postage for this with the post office and the charge for this is only. £3.50. A robotic telephone cartridge world operative told me and I quote, " the price for the cartridges is plucked randomly out of thin air by our automated system." this is unacceptable, unlawful and ripping people off. Something should be done about this. Also we don't know exactly how much ink they are putting in the cartrdiges. The XLs are the same size as the regular sizes. I would like to order the xl for £4.50 less the the price on the invoice which includes a £7.99 postage fee.”

Helpful Report

Posted 8 years ago

Thank you for your review. I apologise for any confusion regarding delivery charges. All of our prices include postage and delivery - the price on the website is the price you pay. We hold stock in multiple warehouses and utilise different delivery options, which helps us to ensure you receive your goods as quickly as possible. On this occasion the order was dispatched from Switzerland we have to include a postage and handling charge on each packet. This is not an additional charge, it is included. The prices payable for goods as set out in the web site are, inclusive of applicable taxes and shipping/handling costs. Delivery is included for deliveries in the UK. The 301 cartridge and the 301XL are the same size cartridge. The XL is filled to maximum capacity. Standard contains : HP 301 (CH562E) Original Colour Ink Cartridge - Colour (165 Pages) - 3ml XL contains : HP 301XL (CH564EE) Original Colour High Capacity Ink Cartridge Colour (330 Pages) - 6ml I hope this clarifies the points made in your review.

Posted 8 years ago

“My order was delivered the following day (Royal Mail 1st class), well packaged. Unfortunately, the company then kept pestering me by email to write a review. You sent me the cartridge I ordered. It works. Now please stop sending me emails about it.”

Helpful Report

Posted 8 years ago

Dear Alison I have requested that you are details are removed from our database. Please accept my apologies for the inconvenience caused to you on this occasion. Kind Regards Marianne Cartridge People

Posted 8 years ago

“The ink is too expensive”

Helpful Report

Posted 8 years ago

Dear Customer Thank you for your review. I can see that you have ordered the manufacturers original cartridges rather than the re manufactured cartridges. Unfortunately, we are dictated to by the original manufacturers as to what price we are able to try for their products. As there is more scope to 'shop' around with the suppliers of re manufactured cartridges, prices can be more flexible. Please sign up to our newsletter on the website, where you will be sent emails with voucher code and special pricing for the products you buy. Should you require any further assistance, please feel free to contact me. Kind Regards Marianne Cartridge People

Posted 8 years ago

“Item took over a week to arrive”

Helpful Report

Posted 8 years ago

I am terribly sorry that we let you down with our delivery. We make every effort to dispatch orders on the day of receipt, if received before 12pm Monday-Friday. We do rely on the local postal services to delivery in a timely manner. I am sorry this was not the case on this occasion.

Posted 8 years ago

“The cartidge took about a week to arrive, so i was worrying about when it would arrive & thought my cartridge in use might run out. I bought it because the price seemed good & I was in a hurry, but in future I will buy most of my cartridges from nearby Argos, unless there is a really good online price & I am not in a hurry to get the cartridge.”

Helpful Report

Posted 8 years ago

Dear Judith Thank you for your review. I can see that your order was placed after we had finished despatching on 03/05/2017, therefore your order was despatched on 04.05.2017. Most of our items are dispatched and delivered within 2 - 4 working days. We ask that you allow 7 working days before you contact us if you have not received your items. Please accept my apologies if your order was delivered later than anticipated. We do research and review pricing on a daily basis, and your comments have been passed to the appropriate department for their perusal. Should you require any further assistance, please feel free to contact me. Kind Regards Marianne Cartridge People

Posted 8 years ago

“I ordered two sets of Canon compatable ink cartridges but have found that the larger black cartridge does not work and is not being accepted by the printer. This is the first and only replacement I have made. Can you please advise return procedure? I have rated as poor in the meantime until things are sorted out.”

Helpful Report

Posted 8 years ago

Dear Mr Cook, Thank you for your feedback. I am sorry to hear you have experienced problems with a Canon PGI-525 Compatible Black Ink Cartridge supplied by us. We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. I will ensure a member of our Customer Service Team contact you shortly to resolve this. Please accept my apologies for any inconvenience caused. Kind regards, Melanie Cartridge People

Posted 8 years ago

“The delivery time was unacceptable in this day and age. If Amazon can deliver the following day why can you not? My toner took 10 days to arrive.”

Helpful Report

Posted 8 years ago

Dear Mr Douglas Thank you for your review. Please accept my apologies for your order being delivered late. I can confirm that this product was offered on a next day service, though it did miss the cut off, we were advised it was despatched the following day. The goods came directly from our supplier via courier. Unfortunately, we were not advised that there was any delay or problem with the order. Again, I apologise for the inconvenience caused. Should you require any further assistance, please feel free to contact me. Kind Regards Marianne Cartridge People

Posted 8 years ago

“I wanted printer cartridges for my dads HP. I had heard that the company had put in place software which may prevent none HP cartridges from printing. I went on line and used your chat service. I asked if your cartridges would work in the machine and was told that they would. I had intended to buy HP cartridges but following the advice purchased the 'better value' cartridges. This was false economy as the cartridges do not work and seem to have the effect of the printer not receiving communications from the network. I feel I have wasted time and money.”

Helpful Report

Posted 8 years ago

Dear Mr Sadler, Order Number GB170421-LA1941568 Thank you for your email. We are sorry that you are experiencing problems with the cartridges purchased from us. Can you please advise the model details of your HP printer, and what the problem is you are having with the cartridge, i.e are there any error messages coming up on the printer when the cartridge is inserted? Can you please explain in detail the issues you are having so we can try and help overcome the problem. I look forward to hearing from you. Kind Regards, Simon

Posted 8 years ago

“my cartridges were for next day delivery but didn't turn up until 2 days later. when they did arrive and I installed them in my machine the yellow and then the blue toner bled into the drum and ruined just about everything I printed not to mention the damage it may have caused to the machine. the printer kept displaying the adding toner message and then telling me it was empty. The only thing good to come from this was your staff didn't hesitate to agree collection and refund of the product immediately.”

Helpful Report

Posted 8 years ago

Dear Mr Williams, Thank you for your feedback. Please accept my sincere apologies for the delay in your order reaching you. In our experience, 98% of items do arrive the next business day. I am sorry to hear that you have experienced problems with the Kyocera TK-570K/C/M/Y Compatible Black & Colour Toner Cartridges supplied by us. I can see from your order notes that this has been dealt with by our Customer Service team and the order has now been refunded in full. If you require any future assistance, do not hesitate to contact me. Kind regards, Melanie Cartridge People

Posted 8 years ago

“I was very happy with the service but the coloured cartridge was not recognise by my printer, so I was unable to use them.”

Helpful Report

Posted 8 years ago

Dear Mrs Wells, Order Number GB170417-LA1936690 Thank you for your review. I’m sorry that you are having a problem with the Canon CL-41 Compatible Colour Ink Cartridge supplied by us. Can you please advise if the black cartridge is working for you along with the model of the printer? There could possibly be a problem with the communication between the copper chip on the cartridge and your printer. This can occur during the manufacturing stage in the factory and is usually affected by dirt, such as dust or even a fingerprint. Please follow these cleaning instructions to resolve the problem: Place some old newspaper down to capture any spillage of ink. Remove the cartridge from your printer – switch your printer off. Using a piece of damp kitchen roll, gently wipe the copper plate on the cartridge. Allow the chip to dry. Once the chip is completely dry, re-install the cartridge into your printer and switch the printer back on. I would recommend that you run the print head cleaning program on your printer to clean the heads and push the ink through. For best results you should run the program three to four times. If you find that after following this procedure you are still having a problem please let me know by replying to this email and I would be happy to replace any non-working cartridge for you. Please retain any faulty cartridge as we would need to advise the correct returns procedure if necessary. If you require any further information regarding this please call our customer service team who will be happy to discuss this with you further. Kindest Regards Marianne Customer Support

Posted 8 years ago

“The black cartridge did not work with my printer. It said fake cartridge”

Helpful Report

Posted 8 years ago

Dear Martin, Thank you for your review. I’m sorry that you are having a problem with your HP 364XL Compatible Black and Colour Ink Cartridge For me to be able to assist you further, please would you confirm the following: Your model of printer? Any other details of the problem? Details of any steps you may have taken to rectify the problem. These details will help me assist you further. Looking forward to hearing from you. Kindest Regards, Simon

Posted 8 years ago

“The black cartridge showed as empty on the printer and smear lines appeared on printouts.”

Helpful Report

Posted 8 years ago

I am sorry to read that you have experienced problems with your order. I see we have not had any correspondence regarding the problems you have experienced. Do you still have the cartridges in question? We offer full customer support and would like to assist you. A member of our support team will contact you directly.

Posted 8 years ago

Cartridge People is rated 4.8 based on 113,110 reviews