Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.77

4.8 Rating 115,291 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 115,291 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pricing is dishonest. Pricing for offers starts off higher than the regular price, so the offers aren't real. Ink is fine, but the company is dishonest... so I don't trust you.”

Helpful Report

Posted 8 years ago

I am sorry you feel no trust in us. I can assure you that we are not dishonest in anyway. At Cartridge People we endeavour to offer the best customer experience in our industry. Consequently, your satisfaction with our service and products will constantly be our primary concern. If you wish to discuss your order please contact our customer service team directly.

Posted 8 years ago

“faulty colour cartridge has been dealt with satisfactorily and will be replaced. The customer adviser who dealt with my problem was friendly and helpful.”

Helpful Report

Posted 8 years ago

Dear Mr Briggs, Thank you for your feedback. I am sorry to hear you have experienced problems with a CH564E (301XL) Compatible Colour Ink Cartridge supplied by us. I can see from your order notes that you have contacted the Customer Service Team, who have replaced the item for you. Please accept my apologies for any inconvenience caused. If you require any further assistance, do not hesitate to contact me. Kind regards, Melanie Cartridge People

Posted 8 years ago

“They ship the products from different suppliers and different packages and their web site is not as good as yours. Mostly their packages are too big to put through the letter box and we have to collect from sorting office”

Helpful Report

Posted 8 years ago

“bought a double pack one pack did not work appeared to have some blocked nozzle”

Helpful Report

Posted 8 years ago

Dear Customer I am sorry you have had a problem with the cartridges supplied by ourselves. One of the customer service team will contact you soon to help resolve this matter. Kind Regards Marianne Cartridge People

Posted 8 years ago

“I've had cartridges from the seller before without any problems. However on this occasion there are problems printing with smudges occurring every so often.”

Helpful Report

Posted 8 years ago

Dear Customer Thank you for your review. I am sorry you have had a problem with the cartridges we have supplied. One of customer service team will contact you shortly, to help resolve this issue. Kind Regards Marianne Cartridge People

Posted 8 years ago

“Order took too long to come. Happy with free delivery although not aware was coming from another country!! Really thought I was buying a British company whom supplied products within UK!!!!”

Helpful Report

Posted 8 years ago

Dear Customer Thank you for your review. I am sorry that you were not happy with the service you received from ourselves. We do advise a delivery time of 2-7 working days, though most people receive their order within 3-4. Please accept my apologies if your order took longer to get to you than anticipated. Kind Regards Marianne Cartridge People

Posted 8 years ago

“Ease of ordering, price and delivery all top class. Black cartridge working perfectly but the colour cartridges not functioning properly. Printing OK but just a mushy mess of colour. Sorry.”

Helpful Report

Posted 8 years ago

Good Morning, Thank you for your review and I am sorry that you are having problems with the colour cartridges supplied by us. We want our customers to be totally satisfied with every part of our service and for that reason have a no quibble guarantee on all our products. I will arrange for a member of our customer service team to call you shortly to try and resolve the problem you are having. Kind Regards Louise Cartridge People

Posted 8 years ago

“Since my last purchase your prices have doubled.”

Helpful Report

Posted 8 years ago

“Cartridges are not fully compatible....I have to turn the printer of then on again for them to be recognized?”

Helpful Report

Posted 8 years ago

Dear Customer Thank you for your review. I am sorry that you are having with the cartridges supplied by ourselves. We do want our customers to be happy with our products are services, one of the customer service team will contact you shortly to resolve this issue. Kind Regards Marianne Cartridge People

Posted 8 years ago

“I bought ink from a store that sells ink so why am I being pestered to wright a review on buying ink Get a life”

Helpful Report

Posted 8 years ago

Dear Mrs Penistone I have requested that your details are removed from the review request databse. Kind Regards Marianne Cartridge People

Posted 8 years ago

“I was not at home when parcel arrived. I had to pay an extra £5 to have it arrive while I was at home. I do not agree with the parcel company's policy 'not leave with neighbour' but allow 'leave it somewhere around my property on instruction'?????.”

Helpful Report

Posted 8 years ago

Dear Heather, Thank you for your review. I am sorry to hear that you had to pay an additional charge for the courier to deliver your order to you. This is not our practise at all and no additional delivery charges are ever made to the customer on our behalf. As your order was sent directly to you by one of our suppliers we need to let them know that this has happened so any additional information you can supply to us would be appreciated. If you have the card still that the courier driver left or any written proof that this delivery charge needed to be paid we would love to see copies of these too. I will email you separately so that you can reply to the correct email address with any further details. Once investigated I am sure that we will be able to refund you the full £5 for this error. I look forward to hearing from you. Best Wishes, Stephen

Posted 8 years ago

Dear Heather We have had a reply from the courier DPD. They have advised us that you were charged £5 for re-delivery, as you chose a time which was outside 9-5 Monday-Friday, and this does attract a premium. DPD will only try to deliver to a neighbour, or leave in a safe place, with written instructions from the consignee, this is for the security of the recipient and also the courier company. I hope this helps. Should you require any further assistance, please feel free to contact me. Kind Regards Marianne Cartridge People

Posted 8 years ago

“I haven't tried the black one yet, but have just loaded the colour one and the quality is very poor.”

Helpful Report

Posted 8 years ago

Dear Mrs Ashwell, Order Number GB170615-LA2000313 Thank you for your review. I’m sorry that you are having a problem with the C9352AE (22) Colour compatible supplied by us. There could possibly be a problem with the communication between the copper chip on the cartridge and your printer. This can occur during the manufacturing stage in the factory and is usually affected by dirt, such as dust or even a fingerprint. Please follow these cleaning instructions to resolve the problem: Place some old newspaper down to capture any spillage of ink. Remove the cartridge from your printer – switch your printer off. Using a piece of damp kitchen roll, gently wipe the copper plate on the cartridge. Allow the chip to dry. Once the chip is completely dry, re-install the cartridge into your printer and switch the printer back on. I would recommend that you run the print head cleaning program on your printer to clean the heads and push the ink through. For best results you should run the program three to four times. If you find that after following this procedure you are still having a problem please let me know by replying to this email and I would be happy to replace any non-working cartridge for you. Please retain any faulty cartridge as we would need to advise the correct returns procedure if necessary. If you require any further information regarding this please call our customer service team who will be happy to discuss this with you further. Kindest Regards Marianne Customer Support

Posted 8 years ago

“Supplied with HP364XL compatible cartridges which don't indicate ink levels when installed not a lot of good. Will go elsewhere next time as competitors supplying similar cartridges indicate ink levels when installed.”

Helpful Report

Posted 8 years ago

Dear Tom Thank you for your review. With a re manufactured cartridge, not all of the components are replaced if they are deemed in good condition and can be used again. Therefore the chip on the cartridge is not always new. The last 'memory' the chip has is that it has already printed the number of pages it is programmed to do, which is why you may not always get a true ink read with a re manufactured cartridge. We do guarantee that our cartridges will last as long, if not longer than the originals. Please let us know if this has not been the case. Kind Regards Marianne Cartridge People

Posted 8 years ago

“I ordered a magenta and a yellow Epson ink for my Epson XP 215, the magenta came in one post,then the following day another magenta arrived!No yellow! Contacted customer service who apologised and sent the yellow by next delivery! But also sent a reply label to return the second magenta and asked to post at Post Office for proof of delivery!! I live miles away from a post office,so to add to my frustration of not getting my inks as requested,I also had to drive to a post office to get proof of posting! Totally unimpressed!”

Helpful Report

Posted 8 years ago

Dear Barrie Thank you for your review. I am sorry that we despatched the wrong cartridge out to you. This was indeed a human error on our part while picking the order and the warehouse manager has been advised. We do ask that customers get a proof of postage when return items to us, but can only advise this not insist, as we would not want to inconvenience you further in any way. Again please accept my apologies for this error. Should you require any further assistance, please feel free to contact me. Kind Regards Marianne Cartridge People

Posted 8 years ago

“The yellow cartridge was only half full. I had to use it as I had some urgent copying to do, but it will now run out before the other colours.”

Helpful Report

Posted 8 years ago

Dear Mr Bury Thank you for your review. I am sorry one of the cartridges you have received appears to be showing half full. One of our customer service team will contact you shortly to help resolve this matter for you. Please accept my apologies for the inconvenience caused to yo on this occasion. Kind Regards Marianne Cartridge People

Posted 8 years ago

“Ordered right size and for correct printer but they did not seem to work so I cannot use them unfortunately.”

Helpful Report

Posted 8 years ago

Thank you for your review. I have located your order and can see that we have not been contacted prior to this review being made. Please be aware that goods are covered by a guarantee and we offer full customer support. I have tried to call you but there was no answer. We will try again or in the meantime, if you wish, please call us on 0203 001 0234 and the Customer Service team will be happy to help.

Posted 8 years ago

“Unable to use cartridges due to printer not working. Terms and Conditions state "in most cases we will send you an SAE..." It did not state when an SAE would not be sent. I was told I had to pay postage myself (£2-90 2nd class for 2 cartridges). I would not feel inclined to order in the the future or recommend the company to friends or family.”

Helpful Report

Posted 8 years ago

Dear Esther, Thank you for your review, I have looked at your order and can see that you have been in contact us regarding the return of your cartridges as your printer is broken, in this case then unfortunately you do need to return the cartridges at your own cost and we will of course refund you on return for them as long as they are unopened. in the case of a cartridge not working in a printer and the customer has tried our advice to resolve the issue then they are entitled to receive a replacement or a refund for which we supply a pre-paid returns address label for any return. I hope this helps and please do not hesitate to contact us should you require any further assistance. Kind Regards Louise Cartridge People

Posted 8 years ago

“Delivery very prompt,unfortunly nothing seems to work”

Helpful Report

Posted 8 years ago

Dear Mr Deacon, Thank you for your review and I am sorry that you are having problems with the Epson compatible cartridges supplied by us. We want all our customers to be totally satisfied with every part of our order and for that reason offer a no quibble guarantee on all our products. I will arrange for a customer service adviser to contact you shortly to try and resolve the issue you are having. Kind regards Louise Cartridge People

Posted 8 years ago

“I could not believe just how long the delivery took to arrive compared to other ink suppliers. With a product like this time is of the essence so waiting nearly a week is just too long. Other suppliers almost always deliver within 48 hours, often just 24.”

Helpful Report

Posted 8 years ago

Dear Mr Smart, Thank you for your review. We do advise a delivery lead time of 2-7 working days with Royal Mail, though most of our customers receive their order withing 3-4 days. Please accept my apologies that your order took longer to get to you than anticipated. Should you require any further assistance, please feel free to contact me. Kind Regards Louise Cartridge People

Posted 8 years ago

“Took 5 days for product to arrive, by which time I had to go and buy elsewhere”

Helpful Report

Posted 8 years ago

Dear Mrs Schofield Thank you for your review. We do advised a deliver lead time of 2-7 working days with Royal Mail, though most of our customers receive their order withing 3-4 days. Please accept my apologies that your order took longer to get to you than anticipated. Should you require any further assistance, please feel free to contact me. Kind Regards Marianne Cartridge People

Posted 8 years ago

Cartridge People is rated 4.8 based on 115,291 reviews