Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 112,973 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 112,973 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry i can not give a good review as i order was for black ink not couler ler”

Helpful Report

Posted 7 months ago

Good Afternoon, Thank you for taking the time to leave a review. I have had a look at your order and can only see you have purchased a colour Ink cartridge and not black. I will ensure a member of the customer service team contacts you to discuss this further. If you require any further assistance in the meantime, please don't hesitate to contact us. Kind Regards, Lindsay Cartridge People

Posted 7 months ago

“Always fast and efficient service but the inks are unusable.”

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Posted 7 months ago

“Keep requesting reviews for the aame purchase transaction despite opting out. Very poor bots. Won't use again.”

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Posted 7 months ago

Good Afternoon, Thank you for taking the time to leave a review. I have unsubscribed you from receiving emails regarding reviewing products you have purchased from us. Please accept my sincere apologies for any inconvenience caused. If you require any further assistance, please don't hesitate to contact me. Kind Regards, Lindsay Cartridge People

Posted 7 months ago

“I ordered the cartridge as a stand by for when the ink ran out. It has just run out and I have tried to instal the cartridge and followed the instructions recieved but the printer will not work. A red cross comes up with a message 'Ink Cartridge Problem' Remove and reinstall. Brian Andrews sanbrin_lt@btinternet.com”

Helpful Report

Posted 7 months ago

Good Afternoon, Thank you for taking the time to leave a review. I'm sorry to hear you are having issues with the cartridge we have supplied. I will ensure a member of our customer service team contacts you to discuss this further and get a resolution put in place as quickly as possible for you. If you require any further assistance in the meantime, please don't hesitate to contact us. Kind Regards, Lindsay Cartridge People

Posted 7 months ago

“I was promised that my HP2000 Envy would work with the Cartridge People substitute but it does not. Very disappointing.”

Helpful Report

Posted 7 months ago

Dear Frances, Thank you for taking the time to share your feedback. I’m really sorry to hear that the Cartridge People substitute for your HP2000 Envy did not work. I will get a member of our Customer Service team to contact you and find a resolution. Kind regards, Caroline. Cartridge People

Posted 7 months ago

“Bought own-brand CT.com toner for our home Brother printer/copier. It failed, but CP had me waste my time and money buying a new drum and proving that their toner failed. No compensation. Told my PA not to buy from the CP.com any more.”

Helpful Report

Posted 7 months ago

Good afternoon, Thank you for your feedback. I can see you have spoken to my colleague regarding the faulty drum unit under our guarantee we have agrees to get the drum back with a pre-paid label and refund on receipt. Kind regards Lucy Cartridge People.

Posted 7 months ago

“Didn't receive the item, no one to call as everything is online so never shall I buy anything from you again and have advised all friends and colleagues not to either. Disgrace”

Helpful Report

Posted 7 months ago

Thank you for your feedback, and I'm truly sorry to hear that you didn’t receive your item. I understand how frustrating this can be. You can contact us via Live chat, contact us form, email or Call us: 0203 001 0234 Customer Service representatives are available 9am - 6pm Monday to Friday (except on bank holidays). We remain committed to resolving such issues and would appreciate the opportunity to make this right. A member of the team will give you a call shortly.

Posted 7 months ago

“Just so expensive for a small amount of ink”

Helpful Report

Posted 7 months ago

Dear Tim, Thank you for your review. I do apologise that you feel that cartridges are expensive for the amount of ink you get. I would suggest signing up to our marketing emails as we do send out offers on a regular basis especially for our own branded products which I have seen you purchase from us. it is also worth noting that our own branded products do hold a lot more ink than the original products. Kind Regards Louise Cartridge People

Posted 7 months ago

“Bought what website said but it was wrong ink and doesnt work”

Helpful Report

Posted 7 months ago

Good morning, Thank you for your review. I am sorry to read that you are having problems with your order. I can not locate an order at present. Please could you contact us on the below number, then a member of our Customer Service team will be able to assist you. Kind regards Caroline. Cartridge People. Customer Service representatives are available via telephone 9am-6pm Mon-Fri (excluding Bank Holidays). 0203 001 0234 (calls are charged at normal UK national rates).

Posted 7 months ago

“HP "compatible " cartridges do not work in my HP printer despite having been assured they would and having been persuaded to change my order from HP to compatibles. Error message saying no Hp cartridges and printer doesn't work”

Helpful Report

Posted 7 months ago

Dear Philip, Thank you for taking the time to leave us a review, I am sorry that you are having problems with the compatible cartridges ordered from us. I can see that you have been in email correspondence with two of my colleagues and we have arranged for the original cartridges to be sent to you. I hope this helps and please do not hesitate to contact us again should you require any further assistance. Kind regards Louise Cartridge People

Posted 7 months ago

“I just cannot block the incessant emails which I keep having received from Cartidge People, since buying just one black cartridge online. Don't do it. They cause a daily headache, and should be blocked from the Internet.”

Helpful Report

Posted 7 months ago

Good Afternoon, Thank you for your feedback. I sincerely apologize for the inconvenience caused by the frequent emails you've been receiving. Our intention is to keep our customers informed, but I understand that it can be overwhelming. I have removed your email from our marketing and review emails, please allow 48 hours for this to be completed. If you need assistance with managing your email preferences, please feel free to reach out. Kind regards, Gemma Cartridge People

Posted 7 months ago

“I went online to order a replacement product and was presented with a ‘better value alternative’. When it arrived it was far from it as cartridges didn’t fit. Will never use again.”

Helpful Report

Posted 7 months ago

Dear Kevin, Thank you for your review. I was sorry to read that you are having problems with the cartridge supplied. I will arrange for a member of our Customer Service team to contact you to try and assist you with any issues. Kind regards Cartridge People

Posted 7 months ago

“Unfortunately despite assurances that the Cartridge People cartridges were a real saving and would work well for my HP printer the XL cartridge lasted only a few weeks of very light use and then I got a message that I needed to shake the cartridge (something that never happens with proprietary brands). Shaking it didn't work and I had a lot of hassle not being able to print something I needed. I don't know if the printer is now broken but will need to buy proprietary brand cartridges and hope for the best. CP have not refunded me the price I paid for the faulty cartridge and only offered a return on an unused cartridge. If I were you I'd buy proprietary brands. It's just not worth the hassle.”

Helpful Report

Posted 7 months ago

Good Morning, Thank you for taking the time to leave a review. I am sorry to hear that you are having issues with the cartridges ordered. I can see that we have been in contact to try to help resolve the issues you are having. We look forward to hearing back from you to help you resolve the issues. Kind regards Cartridge People

Posted 7 months ago

“The cartridges never arrived after the delivery company (Evri) failed to deliver them after a week.”

Helpful Report

Posted 7 months ago

Good morning. Thank you for your feedback. I am so sorry for the failed delivery. However, I can see you have contacted us, and we have refunded the full order to your payment method. If you need anything else, please let me know. Kind regards Lucy Cartridge People

Posted 7 months ago

“Order made twenty days ago by Internet. Still waiting for delivery. No one gets in touch to sort out problem”

Helpful Report

Posted 7 months ago

Good Afternoon, Thank you for taking the time to leave a review. I am sorry to hear that your order has not arrived with you. I will get a member of our team to contact you shortly. Kind Regards, Cartridge People

Posted 7 months ago

“very poor as I have still not received my order that I ordered on the 10th of this month”

Helpful Report

Posted 7 months ago

Dear Donald, Thank you for your review and I am sorry that you are still waiting to your order. I can see that my colleague Andrew has emailed you this morning regarding this, hopefully we can get your order to you as soon as possible. Kind Regards Louise

Posted 7 months ago

“Delivery was fairly quick but was very disappointed with the delivery team chosen. I was out when delivery was made. The following day I received an emil from evri asking for comments on how delivery was undertaken. I was confused as no delivery had been made. I cjecked the "ring" doorbell, which driver did not press. I watched to see what he did. He disappeared to the side, never to be seen again! I went around to the side gate where I found the package. It had been out all night in the rain - I have not tried the cartridges yet, but the boxes were wet. It remains to be seen if they work when inserted into printer. No card was put through letterbox so how was anyone to know if they indeed were to the side of the house! I did give a ngative feedback on the evri email, but I doubt it will make them change their idiot drivers”

Helpful Report

Posted 7 months ago

Good morning. Thank you for your feedback. I am so sorry you feel this way about the delivery I cannot see you have contacted anyone about this I will get someone to call you from our team. Kind regards Lucy Cartridge People

Posted 7 months ago

“Yes sorry to say but on behalf of your choice which ink you send me that ink my hp printer not accept my printer wasn't print and I contact to the hp than hp send me ink that is work but sorry WICH I purchase with you it's waist go to bin.”

Helpful Report

Posted 7 months ago

Good Morning, Thank you for taking the time to leave a review. I am sorry to hear that you have experienced an issue with the cartridges purchased from ourselves. I will get a member of our Customer Services Team to contact you shortly. Kind Regards, Gemma, Cartridge People.

Posted 7 months ago

“After I placed my order they called me to tell me the cartridges I ordered were on offer and would I like to get the other 2 at a great price. I agreed. When the order confirmation email arrived I realised they had downgraded my cartridges from branded to own brand but not told me this. I called back to cancel the change. They told me I would receive a refund in 3-5 days. After 2 weeks I called to ask where my refund was. They admitted they had never processed the refund. Not impressed. I felt as though I was deliberately missold and that not processing my refund was also intentional.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to share your experience. We're truly sorry to hear about the issues you've encountered with your order and refund. It is not our intention to mislead our customers, and we understand how frustrating this situation must be for you. I can see that you have spoken to our Customer Services Team and a refund for the difference has been provided back to your original payment method. I do assure you that this has been fed back and your original order has been sent. If you need any further assistance or would like to discuss this matter in more detail, please do not hesitate to contact us. Your satisfaction is important to us, and we want to make it right. Best regards, Gemma The Cartridge People Team.

Posted 7 months ago

“Spoilt by bad delivery. Order left at the end of drive by my gate where it could have been taken by anyone if I hadn’t been told by a visitor that it was there and who kindly picked it up and brought it to me. . Rang Cartridge office but they merely said they would note it. Although I have bought from this company for a long time I said I would not buy from them again if my order could not be delivered to my door. They did not seem to care.”

Helpful Report

Posted 7 months ago

Thank you for sharing your experience. We're genuinely sorry to hear about the delivery issue you faced. It's disappointing to know that your order was not delivered as expected, and we understand how concerning it is when packages are left unattended. We appreciate your long-standing support and want to assure you that we take such feedback seriously. I can see that you have spoken to our Customer Services Team regarding the issue and we do advise you to leave feedback with Evri regarding the issue. Your comments will be noted and addressed with our delivery team to improve our service in the future. If there’s anything further we can assist you with, please don’t hesitate to reach out. Kind regards, The Cartridge People Team.

Posted 7 months ago

Cartridge People is rated 4.8 based on 112,973 reviews