Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 96,850 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 96,850 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was persuaded to purchase a "compatible" toner. Huge mistake to believe them. Ink everywhere, black sheets of paper, and damage to my printer which has stopped feeding paper all the way through.”

Helpful Report

Posted 4 months ago

Dear Angela, Thank you for taking the time to leave a review fo the recent order you placed with ourselves. I do apologise but looking at the order, I cannot see, where we had spoken to you to make any recomendations. I believe this order was placed wholly by yourself. I will have a member of customer services contact you as to redress the issues you have mentioned. Many thanks Hayden

Posted 4 months ago

“I was attracted to buy batteries for £1.99 (slightly below Amazon) only to find the postage to be charged was twice the price of the goods. Why do they bother advertising at that price - all is does is waste everyone's time....”

Helpful Report

Posted 4 months ago

Good afternoon, Thank you very much for taking the time to share your feedback about your recent experience with Cartridge People. We truly appreciate your honesty and your willingness to let us know about your experience. We do provide free delivery, but this would be in the cases of order over £30. If you need any further information, please call customer services on 0203 001 0234 Mon-Fri 9-6. Best regards, Hayden Cartridge People Customer Service

Posted 4 months ago

“You must pay attention to customer orders and attend to delays and problems in the moment. II had to go out and buy cartridges, and missed my project deadline because Royal mail did not show up on time. I will find a better option to purchase my cartridges in future.”

Helpful Report

Posted 4 months ago

Dear Lesley, Thank you for your review. I am sorry to hear that you have experienced an issue with your delivery. We heavily rely on our couriers. I can see you have already had contact with Customer Service. If you require any further assistance please do not hesitate to contact us. Kind Regards Siobhan

Posted 4 months ago

“The cartridges arrived fine. I don't appreciate getting a phone call within an hour of placing the order trying to hard sell me their own brand cartridges instead of the ones I chose. It's not acceptable.”

Helpful Report

Posted 4 months ago

Good Morning, Thank you for your review. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. I assure you that your satisfaction in all aspects of your shopping experience with us is our prime focus and we are committed to offering exceptional service to all of our customers. If you have any queries or further feedback please contact us. Kind regards, Simon

Posted 4 months ago

“I am still waiting for a reply to my problem of receiving a cartridge that doesn't fit my machine, even though it was advertised as suitable Thk u C Clayton”

Helpful Report

Posted 4 months ago

Good afternoon, Thank you for your review. I am sorry you have not received the email reply from my colleague regarding the toner that you ordered, its was sent at 17.06 on 19/12/2023. I will forward this again to you to enable you to respond. Kind Regards, Marianne

Posted 4 months ago

“twice i have purchased in cartridges, 1st time it ran out after 3 days of minimal use. 2nd time i ordered a twin pack black and coulour, the black is o.k. but the colour does nor work.”

Helpful Report

Posted 5 months ago

Good Morning, I was sorry to read of the issues with the inks supplied. One of the team will be in contact with you regarding this issue. Please do let us know if you experience any issues so you can resolve this for you. Goods are backed with a 3 year guarantee, Kind Regards, Simon

Posted 5 months ago

“I ordered a pack of 6 of the compatible cartridges gor Epson printer, ordering was great and received them quickly. I only tried the black out of the pack, my printer wouldn't recognise the cartridge, I emailed the company they told me to try a few things but nothing would work. I have recently returned the 5 unopened cartridges and waiting for a full refund.”

Helpful Report

Posted 5 months ago

Thank you for your review for Cartridge People. We are sorry to hear that you experienced issues with the Compatible Cartridges supplied. I can see that you have been in touch with a member of the team and a full refund will be issued once we have received the cartridges at our warehouse. We do sincerely apologise for the inconvenience caused. If you do require any further assistance, please call our team on 02030010234 who will be happy to discuss this with you. Kind Regards, Gemma

Posted 5 months ago

“It’s very frustrating that I place an order, and 5min after I get a call asking if I’d like to purchase the cartridge world brand cartridges instead! There is a reason why I purchase what I do. Stop trying to sell your own stuff!! I will start buying my cartridges elsewhere as it’s not the first time this happens”

Helpful Report

Posted 5 months ago

Good Afternoon, Thank you for your refund. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. I assure you that your satisfaction in all aspects of your shopping experience with us is our prime focus and we are committed to offering exceptional service to all of our customers. I have flagged your account not to receive the sales calls in the future. If you have any queries or further feedback please contact us. Kind regards, Siobhan

Posted 5 months ago

“I did NOT have a bad experience with Cartridge People. Don't know where that came from. It was quite the reverse. You could not have been more helpful, Siobhan . You answered my query on the spot and kindly offered to take my order over the phone which was great, saving me time and bother. So thank you very much.”

Helpful Report

Posted 5 months ago

Thank you so much for the kind words, We aren't only touched but also deeply appreciate the fact that you took the time to let us know about your wonderful experience with Cartridge People. We thank you for your kind words for Siobhan. She is certainly an asset to our team and we are grateful to have her on board.

Posted 5 months ago

“Printer could not read first cartridge second cartridge worked but was showing 1/2 full.I used the cartridge and it only printed 4 pages, then as I needed the prints quickly I split both cartridges and put the ink foams into the working cartridge which was a bit messy but I got my prints done”

Helpful Report

Posted 5 months ago

One of the team will be in contact with you regarding this issue. Please do let us know if you experience any issues so you can resolve this for you. Goods are backed with a 3 year guarantee, Kind Regards, Sarah R

Posted 5 months ago

“POOR - you know that searching Google will auto-direct and attach the WRONG printer cartridge. You said this to us on the phone. STILL, you are not accepting a return of the cartridge we received when we ordered via Google. SHAMEFUL”

Helpful Report

Posted 5 months ago

Good afternoon, Thank you for taking the time to leave a review of the recent service you received. I do apologise it was to an unfavourable outcome. Search engines such as google, uses key terms to align your search criteria to the webpages, they can provide. We would always, ask that if you are unsure of which cartridge, you would require, to please give us a call and speak to our customer service team, who would be all too happy to assist. Our terms and conditions for returns do state that the packaging and inner seal/bag must be unopened so they are in a resalable condition, on this basis, we were unable to accept your return. Please accept my sincere apologies. Hayden

Posted 5 months ago

“Very poor product”

Helpful Report

Posted 5 months ago

Dear Larbi, Thank you for your review. I am sorry to hear that you have experienced an issue. I can see you are in contact with Customer Service already to resolve the issue. Kind regards Siobhan

Posted 5 months ago

“The "compatible" cartridge turned out to be not so, despite assurances that it would be (my printer recognised it as an already used genuine HP one, unsurprisingly. I have yet to find a refill or compatible cartridge that has been accepted by my Deskjet 2050). The refund was, initially, only done so partially but after proving what they owed, I received the rest. Ironically, had they sent the genuine HP one, I would have rated 5 stars as it arrived quickly and was ridiculously cheap in comparison to the price at known electronics retailers.”

Helpful Report

Posted 5 months ago

Dear Steve Thank you for your review. I am sorry for any misunderstanding, we would have happily sent you your original HP order but from the email correspondence you requested a refund. Please also except my apologies for the confusion with your refund, I can see other items were on the order. I am happy to see when discussed the refund was complete. Please accept my apologies for any inconvenience. If you require any further assistance please do not hesitate to contact us on 02030010234. Kind Regards, Siobhan

Posted 5 months ago

“rubbish customer service.......no help offered when my purchase arrived with no inks.. avoid this company,,,,,,,shambolic.”

Helpful Report

Posted 5 months ago

Good Afternoon, Thank you for your review. Unfortunately, I have searched our system and have not been able to locate any order from you using the email address provided. We would really like to resolve this issue, please could you reply back to me with the details of your order. Kind regards Siobhan

Posted 5 months ago

“I ordered a T1281 black ink but it did not fit the epsom cx235w and could not be used. What has happened. Please replace please”

Helpful Report

Posted 5 months ago

Dear Elizabeth, Thank you for your review. I am sorry to hear that you have experienced an issue. I will have a member of the customer Service team contact you shortly. Kind regards Siobhan

Posted 5 months ago

“THE COLOUR CARTRIDGE HAD EITHER NO RED OR WAS BLOCKED AND OTHER COLOURS HAD LEAKED. THE REPLACEMENT EVEN LABELED AS COLOUR TURNED OUT TO BE BLACK. SO GOT MONEY BACK.”

Helpful Report

Posted 5 months ago

Dear John, Thank you for your review. I am sorry to hear that you have experienced an issue. I can not see that you have been in contact with us about any faulty cartridges. I will have a member of the customer Service team contact you shortly. Kind regards Siobhan

Posted 5 months ago

“Wouldn’t dispatch my online order until I accepted a phone call. Asked if I wanted she extra ink and paper as a Christmas gesture, didn’t make it clear they would be replacing my canon ink with their own. Refused to correct the order until they had listened to our phone calls to see who was wrong. Total joke”

Helpful Report

Posted 5 months ago

Good Morning, Thank you for your review and I am sorry to hear that you feel misled. I can see that my colleague called you to advise you of our own branded products and offer you a deal on them which you accepted, I do apologise that you felt this wasn't explained to you that these would be our own branded products and not originals cartridges. We have now received your order back from Royal Mail and have issued you with a full refund for the order. Once again please accept my apologies for any inconvenience caused. Kind Regards Louise

Posted 5 months ago

“They keep badgering me to write reviews although I've already done two which slate them. I allege they don't respect your privacy rights and don't send you what you've ordered until they've misused your data to persuade you to buy their products rather than Epson originals.Which holds up them sending your order. I allege this breaches my rights under UK GDPR and is appalling conduct.”

Helpful Report

Posted 5 months ago

“Hi I tried to install the own brand colour 305xl cartridge but it wouldn't register as refilling. My colleague went to the shop and bought a HP original colour cartridge and it shows on the printer display that the colour tank is full. I can return the colour cartridge for a refund.”

Helpful Report

Posted 5 months ago

Dear Marie, Thank you for your taking the time to leave a review for us, I am sorry that you are having problems with a cartridge supplied by us. You are covered by our guarantee therefore I will arrange for a member of our team to contact you to resolve the problem you are having. Kind Regards Louise

Posted 5 months ago

“Cartridge seemed faulty - other makes worked so I don't think it was me.”

Helpful Report

Posted 5 months ago

Good Morning, Thank you for your review. I am sorry to hear that you have experienced an issue. I will have a member of the customer Service team contact you shortly. Kind regards Siobhan

Posted 5 months ago

Cartridge People is rated 4.8 based on 96,850 reviews