Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 114,854 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 114,854 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid £20 in postage to return a wrong order. The order was messed up due to stupid telemarketing.”

Helpful Report

Posted 4 months ago

Dear ILIYA, Thank you for sharing your experience, and I apologize for the inconvenience you've encountered with your order. It's frustrating to deal with unexpected issues, especially when it results in additional costs. I can see that you refused to let us investigate further and wanted to return the items back to us for a refund. We have raised the refund for you however this will not include the cost of posting the items back to us. Best Regards, Gemma Cartridge People

Posted 4 months ago

“Hi I regret that I am unable to give you a good reveiw as the cartridge you sent me failed to register with the printer. On checking with the coding strip on the rear of the cartridge against the used cartridge it was replacing I can see that the coding dots are not quite in the same position. I regret that I have not returned your cartridge as I have had other matters to attend to but will do so when I have mote time available. David Bottrell”

Helpful Report

Posted 4 months ago

Dear David, Thank you for your feedback, and I'm sorry to hear about the trouble you’ve experienced with the cartridge. It’s important to us that our products meet your expectations, and I understand how frustrating this situation must be for you. Please know that all of our cartridges are fully guaranteed and we have a great support team. Once you are ready please contact us directly, we can assist you and ensure that we find a solution. If there’s anything else we can do to help in the meantime, please don’t hesitate to reach out. Best Regards, Cartridge People

Posted 4 months ago

“Liam was so helpful after I had problems with my printer after my first time using Cartridge People Own brand. Always have great service and prompt delivery at a good price.”

Helpful Report

Posted 5 months ago

Good Afternoon, Thank you for your kind words about Liam's support. We’re thrilled to hear that you received great service and prompt delivery, but I’m sorry for any issues you experienced with your printer. Your satisfaction is important to us, and we're always here to help resolve any problems. If you have any further concerns, please don't hesitate to reach out. Best Regards, Sheree Cartridge People

Posted 5 months ago

“The cartridge was advertised as colour but it was black, and although I have purchase one from you before the pc is saying it’s not compatible?”

Helpful Report

Posted 5 months ago

Dear Bonita, Thank you for taking the time to leave us a review, I am sorry that you are having a problem with the cartridge supplied by us. You are covered by our guarantee, therefore I will arrange for you to be contacted regarding this to try and resolve the issue as soon as possible. Kind Regards Louise

Posted 5 months ago

“Total crooks. Sent me fake cartridges when I ordered genuine Eposoin cartridges. Have refused to send a refund even though I returned the cartridges. They paid for the return so the confirmation email was sent to them. They have no reason to delay repayment. AVOID THESE PEOPLE AT ALL COSTS, THEY WILL STEAL YOUR MONEY AND SEND YOU FAKE CARTRIDGES THAT CAN DAMAGE YOUR PRINTER.”

Helpful Report

Posted 5 months ago

Good Afternoon, I am sorry you feel this way. We supplied the Epson original cartridges as you ordered. When you queried your refund, we asked for the proof of postage so we could speed the refund up, however this wasn't passed to us. The items were booked in on the 27th February and a full refund processed on the same day. Kind Regards, Sarah

Posted 4 months ago

“the cartridge did not work in our HPdeskjet F4500 series. A waste of money..................”

Helpful Report

Posted 5 months ago

Dear Nerys, Thank you for sharing your experience with us. I’m sorry to hear that the cartridge did not work This must be very frustrating, and I understand how disappointing it can be when a product doesn't meet expectations. I will make sure somebody calls you to sort this. Kind Regards, Lucy Cartridge People

Posted 5 months ago

“Dont buy from these people Tey phone and get you to change your order and then when the goods arrive all the ink is flowing out of the cartridges they also get you to buy some paper which you did not order nor want I ad to theow all the carridges away”

Helpful Report

Posted 5 months ago

Dear Peter, Thank you for taking the time to share your experience. I’m truly sorry to hear that the cartridges arrived in such a disappointing condition and that there was confusion with your order. This is not the standard we strive for, and your feedback is important to us. I will ensure someone follows up to see how we can resolve this issue for you. Kind Regards, Lucy Cartridge People

Posted 5 months ago

“Not the same Cartridge People branded ball point pens as supplied before. Cheap. Nasty. Old ones were larger, more comfortable to use (with silver metal clip).”

Helpful Report

Posted 5 months ago

Dear Peter, Thank you for your feedback. I’m sorry to hear that you’re not satisfied with the ballpoint pens you received. I will make sure somebody call to help you. Kind Regards, Cartridge People

Posted 5 months ago

“I will never buy from you.”

Helpful Report

Posted 5 months ago

Good afternoon, Thank you for your feedback. I'm truly sorry to hear that you feel this way I can see you have ordered with us, I will make sure somebody will call you to see how we can help. Please feel free to reach out, and we'll do our best to make things right. Kind Regards, Lucy Cartridge People

Posted 5 months ago

“Very angry I want a refund for the recent cartridges sent to me not HP brand and did not work with my printer.”

Helpful Report

Posted 5 months ago

Good Morning, Thank you for taking the time to leave a review. I am sorry to hear that you have experienced an issue with the ink cartridges purchased from ourselves. I will get a member of our Customer Services Team to contact you shortly. Kind Regards, Cartridge People

Posted 5 months ago

“Iam disappointed with your service, because the printer ink you sent me was not full, the printer immediately after inserting the ink sent a message that there was little ink, and yesterday I had to buy a new one, I will not buy from you again.”

Helpful Report

Posted 5 months ago

“Regarding the planning of the order and delivery; could not fault. After planning the order, on the other hand, I was surprised at what happened next. I received an email straight after planning the order, stating we NEED to talk to you about your order, please contact this number. It was a sales scam. I was offered a set of replacement cartridges, not original, but compatibles. And if I ordered them directly, they would be at the bargain price of, if memory serves me, £62. For one set. Typically, one set, should be around &10. That is pressure selling, intended to catch people off guard, and is reprehensible behaviour. It had soured any potential relationship I may have had with them in the future.”

Helpful Report

Posted 5 months ago

Dear Michael, Thank you for taking the time to share your feedback, we do take this seriously. I'm truly sorry to learn about your experience and how you feel. This is certainly not the experience we strive to provide, and I assure you that we value transparency and respect in our communications with our customers. I have taken you off the list to be called, so this will not happen in the future. If you have any further concerns or if there's anything we can do to assist you, please don't hesitate to reach out directly. Kind Regards, Lucy Cartridge People

Posted 5 months ago

“Print cartridge was rejected by printer. Gemma sugested a few things to do but unfortunately they didn't work. She has arranged for a replacement item by post. Thank you Gemma.”

Helpful Report

Posted 5 months ago

Good morning, John, Thank you for your review. I'm sorry to hear that the print cartridge was not compatible with your printer. It's great to know that Gemma could assist you and arrange for a replacement. We appreciate your understanding as we work to resolve this issue. If you need any further assistance, please don't hesitate to reach out. Kind Regards, Cartridge People

Posted 5 months ago

“I'm afraid not a good service this time. I ordered on 4th February. The order was lost by Avri ☹️I had to ring you a couple of times. You reordered on 11th February and I received the second order on the 12 February. Good service recovery 😀”

Helpful Report

Posted 5 months ago

Good morning, Thank you for your review. I am sorry that there was a problem with the delivery of your order. This is not our normal standard of service, we rely heavily on our couriers and they are usually very reliable. I am pleased that the resent order reached you quickly. I apologise once again. Should you require any further assistance, please contact me. Kind Regards, Marianne

Posted 5 months ago

“Printer cartridges didn't work”

Helpful Report

Posted 5 months ago

Good morning Dr Arthur, Thank you for your review. I am sorry you have had a problem with the cartridges we have supplied. One of our customer service team will contact you soon to help resolve this. Kind Regards, Marianne

Posted 5 months ago

“There is nothing wrong with the product or ordering process it is just the fact that the delivery is poor. The Delvery company made one attmept to deliver without ringing the front door bell where I have a ring camera system, and because the package didnt fit the letter box just walked away. They then claimed they tried 3 times to deliver which is a complete lie as I have documentry proof of one visit. Very poor and I am still waiting for the cartridge which apparnetly has been returned to the yourselves. I have no way of trackin ghtis down.”

Helpful Report

Posted 5 months ago

Dear Peter, Thank you for taking the time to leave a review for us, I am sorry that you haven't yet received your order. I will arrange for you to be contacted directly to try to get this resolved for you as soon as possible. Kind Regards Louise Cartridge People

Posted 5 months ago

“I recently bought two e cartridges of black ink and neither of them have been compatible in my Xerox C310. I have contacted customer services but they gave Bern no help at all, suggesting that I run a diagnostic sheet …. BUT I NEED THE PRINTER TO WORK WITH THE INK CARTRIDGES in order to do that!!!! Bad bad bad ……”

Helpful Report

Posted 5 months ago

Good Morning Roseleen, Thank you for your feedback. I apologize for the inconvenience you've faced with the ink cartridges and the lack of clarity from our customer service team. I can see that we have advised you that you need to update the firmware on your printer and if this did not resolve the issue we would be in contact. Kind Regards, Cartridge People

Posted 5 months ago

“Two of their own brand black cartridges for Canon MX475 failed totally. One leaked, the other didn't fit, didn't work and was recognised as incompatible by the printer. Don't buy.”

Helpful Report

Posted 5 months ago

Good Morning, Thank you for taking the time to leave a review. I am sorry to hear that you have experienced an issue with the ink cartridges purchased from ourselves. Please can you give us a call on 0203 001 0234 lines are open Monday to Friday from 9am to 6pm or email us on customerservice@cartridgepeople.com and we would be more than happy to discuss the issue. Kind Regards, Cartridge People

Posted 5 months ago

“Supplied none original cartridges that were 100% guarenteed to work. And gues what? They did NOT work. Total shambles.”

Helpful Report

Posted 5 months ago

Good afternoon Andrew, Thank you for your review. I am sorry that one of the Own Brand cartridges that you had ordered had the chip locked. This is an unusual thing to happen and not something we come across very often as we do have very stringent quality control testing. I can see that we have sent the HP original cartridges in todays despatch, so you should receive them very soon. Please accept my apologies once again. Kind Regards, Marianne

Posted 5 months ago

“I was assured by the staff that their own cartridges has the same gears in them as the original units did, so I could reset and refill them myself, so I bought their own brand. It turns out I was sold a lie. I won't buy from them again. I go through a lot of toner.”

Helpful Report

Posted 5 months ago

Good afternoon Graham, Thank you for your review. I am sorry that you did not receive the correct information regarding the refilling of our toners. This was a training issue and has been passed to the manager of the appropriate department to address with the agent. It was not a deliberate attempt to deceive. I can only apologise again. Should you require any further assistance, please do let me know. Kind Regards, Marianne

Posted 5 months ago

Cartridge People is rated 4.8 based on 114,854 reviews