Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 112,924 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 112,924 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted original ink they switched it and replaced it with fake ones and issue a refund. I want what i bought! DO NOT TRUST THEM! Stupid me for not paying £5 extra and get them from amazon. Now if i want to return i need pay for postage. The WORST COMPANY EVER!”

Helpful Report

Posted 5 months ago

Good Morning, Thank you for your review. I am sorry to hear that you are not happy with the cartridges you have received, we would never change your order without speaking to someone firstly, it looks like on this occasion my colleague spoke to your father who agreed to change the order to our own branded cartridges. I can see that you have since spoken to a colleague who has sent you our returns details, I will on this occasion email over to you details on how to return these free of charge and upon receipt at our warehouse we will happily issue you with a refund. Kind Regards Cartridge People

Posted 5 months ago

“Despite emails telling us that our order was being delivered or that it had been delivered it has never actually been delivered. Several days later and searching around I found that a local business with a different name and address had taken delivery of our cartridges and put them in their store cupboard. There was no contact from anyone to say where the package had been left, not from Cartridge People, nor the van driver, nor the other business. We were open for business at all times and our name and door number are clearly prominent.”

Helpful Report

Posted 5 months ago

Good Afternoon, Thank you for your review, and I'm truly sorry to hear about the issues you faced with your recent order. I can see you have already been in contact with our Customer Service Team and the issue has been resolved. I apologise sincerely for any inconvenience caused, we rely heavy on our couriers to delivery our parcels. Please know that your feedback is invaluable, and I will pass your comments on to our team to help us better address such incidents in the future. Thank you again for bringing this to our attention. Best regards, Sheree Cartridge People

Posted 5 months ago

“You only sent me 1 cartridge and I ordered 2”

Helpful Report

Posted 5 months ago

Thank you for taking the time to leave a review. I am very sorry to hear of this issue. I will ensure a member of our Customer Service Team contacts you to get this resolved. Kind regards, Sheree Cartridge People

Posted 5 months ago

“Last delivery 20% of generic cartridges didn't work and they use Evri for deliveries so we have cancelled our account.”

Helpful Report

Posted 5 months ago

Good Afternoon Alan, Thank you for your review, and I'm really sorry to hear that there was an issue with the cartridges. I understand how frustrating this must be, especially when you rely on them for your printing needs. I will ensure a member of our Customer Service Team contacts you in regard to the ink cartridges. I also note your concerns regarding our delivery partner, Evri. We take feedback like yours very seriously, as it helps us to improve our services. Please rest assured that we are actively seeking ways to enhance our delivery experience. Thank you for your feedback. Best regards, Sheree Cartridge People

Posted 5 months ago

“Lucy A was very calm and patient. Most business like.”

Helpful Report

Posted 5 months ago

Good Afternoon Dave, Thank you for your feedback. I'm glad to hear that Lucy provided calm and patient assistance. Best regards, Lindsay The Cartridge People

Posted 4 months ago

“Cartridge People side of things, absolutely fine. However, their chosen delivery company, Evri, appalling Bearing in mind it was clearly marked Next Day, I was contacted on Three separate occasions (different days), to say my delivery was out that day, and then when we were told the delivery had been made - we received nothing. On reviewing the photo provided by Evri, it was clearly not our house. Alot of effort was put in by ourselves, and others, to try and identify where it had been deliverd to. Package eventually found, days later, on doorstep of Borley Lodge Cottage, in middle of Village, totally open to the elements. It's the third failed Evri delivery during December. In future I will try and avoid companies using Evri as their chosen delivery operator - they are dreadful. Hence low rating.”

Helpful Report

Posted 5 months ago

Good Afternoon Trish, Thank you for sharing your feedback, and I'm truly sorry to hear about the delivery issues you've encountered with Evri. I completely understand how disappointing it is when a service doesn't meet your expectations. It’s unfortunate that your package ended up at the wrong location and that you had to go through such an ordeal to locate it. We value your input as it helps us understand the challenges our customers are facing. Please know that we are continuously reviewing our delivery partnerships in hopes of providing a better experience in the future. If there's anything we can do to assist you, please do not hesitate in contacting us. Thank you for your patience and understanding. Best regards, Sheree Cartridge People

Posted 5 months ago

“Ordered ink cartridge 30/12/24. Had email from Evri on 30/12 to say they had received the order, next email from Evri not until 6/1/25 said that they were unable to deliver today and would try again Mon 13/1/25!!!!! No explanation as to why they were unable to deliver on the 6/1. Rang Cartridge People and cancelled order. Placed order with Amazon and received next day. Won't be using Cartridge People again unless they change their courier.”

Helpful Report

Posted 5 months ago

Good Afternoon Martin, Thank you for your review, and I'm genuinely sorry to hear about the issues you've experienced with your order and the courier service. I completely understand how frustrating it must be to face delays without clear communication. We are constantly working to improve our logistics and customer experience, and your feedback regarding the courier is important. If there's anything we can do to regain your trust or assist you further, please don’t hesitate to reach out. Best regards, Sheree Cartridge People

Posted 5 months ago

“I asked them not to pursue me for a review, but now they are harrasing me - so here you go.”

Helpful Report

Posted 5 months ago

Good afternoon, I sincerely apologise for any inconvenience caused by our review requests. We aim to improve our services through customer insights, but I completely understand how persistent prompts can feel overwhelming. Rest assured, we value your preferences, and I will ensure that your request to stop these review notifications is respected moving forward. If there's anything else we can do to enhance your experience, please feel free to reach out. Kind regards, Sheree Cartridge People

Posted 5 months ago

“I ordered two replacement ink cartridges, and, on reading the instructions I inadvertently removed the wrong piece of coloured plastic tape from the colour cartridge. My printer would not accept the new cartridge. I contacted the Cartridge People to find out what had gone wrong. Alison replied back to me very quickly to explain that I had removed the incorrect piece of coloured tape. She then arranged for a replacement cartridge to be sent out with full instructions. Speedy service from Alison and a very satisfied customer. Thank you for sorting so quickly.”

Helpful Report

Posted 5 months ago

Good Morning, Thank you for sharing your experience with us. I’m glad to hear that Alison was able to assist you promptly and provide the correct solution for your issue. We always strive to ensure our customers are satisfied, and it's great to know you received quick support. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Kind Regards, Cartridge People

Posted 5 months ago

“Not as advertised. I have an Epsom Wf7830 Printer does not respond to replacement ink cartridge. Continuously rejects it. As it states it’s as good as Epsom original. False.”

Helpful Report

Posted 5 months ago

Good Morning, Thank you for taking the time to leave a review. I am sorry to hear that you have experienced an issue with the ink cartridge purchased from ourselves. I will get a member of our Customer Services Team to contact you shortly. Kind Regards, Cartridge People

Posted 5 months ago

“Delivery took 17 days after package got lost somewhere. This is unacceptable and really screwed up the printing of our Christmas letters. Will look for a more reliable supplier in future. In addition I was pestered online and by phone to purchase their own-brand cartridges; if I had wished to, I would have ordered them, since I had ordered originals it might be assumed that that was what I wanted. Better they concentrate on improving their supply chain than pushing product I didn't want.”

Helpful Report

Posted 5 months ago

I can see you were contacted to promote our own brand items, I can see you have been suppressed so this won't happen again for any future orders. As for the delivery, thank you for letting us know you didn't receive your order, I can see this went missing so we resent it out to you. I am sorry for the inconvenience you have been caused. Kind Regards, Sarah

Posted 5 months ago

“I thought I had ordered one more cartridge. I immediately rang and they could not modify my order but offered me a discount. The price had risen more than the doscount and postage was added too so I did not go ahead. very disappointing.”

Helpful Report

Posted 5 months ago

Good afternoon, Thank you for taking the time to provide your feedback. I’m sorry to hear that you faced difficulties with your order and experienced disappointment with the pricing adjustments. The website prices are live and can change, I understand how frustrating that can be. If you have any further questions or would like to discuss this further, please reach out to our customer service team. Kind regards, Caroline. Cartridge People.

Posted 5 months ago

“Ordered HP original cartridges hours later received phone call extolling own brand cartridges. Ask if they were compatible cartridges told no exactly the same as HP but £50 cheaper definitely work same, when asked about recycling old cartridges told you sent to charity & would enclose return envelope. No return envelope. Cartridges DID NOT WORK, couldn't print return label from file, had to wait for 1 via post. Reordered multi pack HP cartridges received separate cartridges. Had to make trip to post office before Xmas. Now waiting for £80 refund. Really disappointed”

Helpful Report

Posted 5 months ago

Good afternoon, Thank you for taking the time to share your experience with us. I sincerely apologise for the issues you've encountered with your order. It's disappointing to hear that the cartridges did not work as expected, and that you faced difficulties with the return label. We understand how frustrating that can be, especially around the busy holiday season. I will arrange for some recycle bags to be sent out to you today. If you need any further assistance, please get back in touch with our customer service team, we’ll do our best to assist you further. Thank you for your understanding. Kind regards, Caroline. Cartridge People.

Posted 5 months ago

“It's not viable for to have the printer that i have, cartridges far to expensive.”

Helpful Report

Posted 5 months ago

Good morning, Thank you for your feedback. I understand your frustration regarding the cost of cartridges for your printer. It can be disappointing when supplies become expensive, and we aim to offer competitive pricing whenever possible. If you're looking for alternatives or have any specific concerns, please feel free to reach out to us. We're here to help you find the best solution. Kind regards, Caroline. Cartridge People.

Posted 5 months ago

“I will never order from them again. They promise 100% satisfaction guarantee, but when my printer - which I had purchased from them - would not recognize or accept their own labels supposed to fit for it, they refused to provide a replacement product and will not accept a refund.”

Helpful Report

Posted 5 months ago

Good morning, Thank you for sharing your experience with us. I'm truly sorry to hear that you encountered issues with the product compatibility. It's our goal to ensure customer satisfaction, and I understand how frustrating this situation is. As you have wrote the review anonymously, I am unable to see the exact details of your order, however If you have ordered correctly for your printer, we wouldn't refuse a refund if there was an issue with one of our products. If you require any further assistance, please don't hesitate to contact us. Kind regards, Lindsay Cartridge People.

Posted 5 months ago

“Very unusually, two weeks after my order the cartridges have not arrived. I think the courier must be to blame.”

Helpful Report

Posted 5 months ago

Good Morning, Thank you for taking the time to leave a review. I can see that you have been in touch with our Customer Services Team regarding the delivery and a replacement order has been dispatched. Kind Regards, Cartridge People

Posted 5 months ago

“Delivered to the wrong address”

Helpful Report

Posted 6 months ago

Good Morning, Thank you for taking the time to leave a review. I am sorry to hear that you have experienced an issue with the delivery. I will get a member of our Customer Services Team to contact you shortly. Kind Regards, Cartridge People

Posted 5 months ago

“Cartridge people emailed about my order without giving any detail as to the issue, if any. I responded but there was no further response an the items eventually arrived Since then, I have been receiving a constant stream of advertising SPAM from which I have been unable to unsubscribe and the company does not react when e-mailed.”

Helpful Report

Posted 6 months ago

Dear Robert, Thank you for your review, The email that we sent you was from our sales department to see if you would like to amend your order to our own branded products as we didn't hear from you we dispatched the order as it was later that day. With regard to receiving our marketing emails, I have checked on your account and I can see that you have now unsubscribed from receiving these. I hope this helps Kind Regards Louise

Posted 6 months ago

“Second lot of ink ok first lot awful was promised voucher never recieved. Was convinced by phone call to go for cheaper ink for 903 leaked evertwhere”

Helpful Report

Posted 6 months ago

“Sorry but my printers rejected your cartridge. Can ypu help. Thanks.”

Helpful Report

Posted 6 months ago

Thank you for your review. I’m sorry to hear that your printer has rejected the cartridge. We strive to provide the best customer service and I can see from your account that we have already contacted you to help get this resolved. We look forward to hearing back from you and getting this sorted. I apologise again for any inconvenience caused.

Posted 6 months ago

Cartridge People is rated 4.8 based on 112,924 reviews