Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 112,975 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 112,975 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dave was most supportive when I had a problem and gave me every assistance. The delivery is first class can't believe the speed with which an order is processed. Thank you.”

Helpful Report

Posted 7 months ago

Good afternoon, Ann, Thank you for your kind words! We're thrilled to hear that Dave was able to assist you effectively and that your order arrived promptly. It's always our aim to provide excellent service and speedy delivery. Should you need any more assistance in the future, please don’t hesitate to reach out. Best regards, The Cartridge People Team.

Posted 7 months ago

“I have no idea what the cartridges are like because mine has still not arrivved after 2 weeks! Evri is abysmal.”

Helpful Report

Posted 8 months ago

Good afternoon, Thank you for your feedback. We apologise for the inconvenience caused by the non receipt of your order. A member of the Customer Service Team will be in contact to get more information from you. We appreciate your patience and understanding. Kindest regards, Simon Cartridge People.

Posted 8 months ago

“although the printer works as a photocopier ok it will no longer print from laptop and printer constantly displays a question mark symbol and shows that the ink is still empty ,a waste of money next time i will go back to genuine hp ink !!!”

Helpful Report

Posted 8 months ago

Dear Graham, Thank you so much for taking the time to share your feedback with us. Apologises that you experienced an issue. Your input is highly valuable to us, and we would like to address any concerns you may have. Therefore, our Customer Service team will be in touch shortly. Best regards, Caroline. Cartridge People.

Posted 8 months ago

“This purchase of genuine Canon inks was because all of the Cartridge People inks I had previously purchased have had to be thrown out - a complete waste of money and several hours trying to get even half decent colours from a print. The only reason I ordered the Canon inks from you was because you were the cheapest and, having already wasted money on the original purchase I couldn't afford to spend any more than the minimum.”

Helpful Report

Posted 8 months ago

Dear Nick, Thank you for taking the time to provide us with your feedback about your recent experience with Cartridge People. In order to rectify the situation, we would greatly appreciate it if you could provide us with some additional details. Therefore, our Customer Service team will be in contact shortly. Kindest regards, Caroline. Cartridge People.

Posted 8 months ago

“I am still awaiting delivery 14 days after ordering. This is wholly due to the delivery company used (Evri) failing to get the order completed after one failed attempt to deliver (2 Oct). Since then nothing.”

Helpful Report

Posted 8 months ago

“Don't buy ink from these people. They sent me inks for my Epson printer and I haven't used it much. Since I installed the cartridges it hasn't printed, the ink light keeps coming on and nothing comes through on the paper. I have just spent £70 on having the printer head unclogged and new cartridges installed which are compatible with my machine. Be warned.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to provide us with your feedback regarding your recent purchase from Cartridge People. We truly appreciate your effort in letting us know about your experience. We apologise for the inconvenience caused by the ink cartridges you received for your Epson printer. In order to rectify the situation, we would appreciate it if you could provide us with more information about the issue and your printer model. This will help us understand the root cause and take necessary steps to prevent such incidents in the future. Additionally, if there is anything else we can do to make things right, please do not hesitate to let us know. A member of the Customer Service Team will be in contact to get more information from you. Thank you for your patience and understanding. Sincerely, Emma

Posted 8 months ago

“Item has not arrived”

Helpful Report

Posted 8 months ago

Dear Gary, Thank you for your review. I am sorry to hear that you have experienced an issue. I can see you are in contact with Customer Service already, and they will resolve the issue as quickly as possible. Kind regards Caroline. Cartridge People.

Posted 8 months ago

“The parcel was left outside while peopleinside were waiting for the parcel to collect”

Helpful Report

Posted 8 months ago

Dear Krishan, Thank you so much for taking the time to provide your feedback on the delivery service we use. Firstly, we want to sincerely apologize for the inconvenience you faced when your parcel was left outside while you were waiting for it to be collected. We understand that this must have been frustrating, and we deeply regret any inconvenience this may have caused. I am glad you have received your parcel now. But if you need anything else, please do let us know. Kind regards Lucy Cartridge People

Posted 8 months ago

“Standard delivery by Evri of a toner cartridge took 7 days. CP apologetic but no compensation, not even another pen.”

Helpful Report

Posted 8 months ago

Good morning, Thank you so much for taking the time to provide us with feedback. Firstly, please accept our sincere apologies for the inconvenience caused by the delay in the standard delivery of your toner cartridge, which took 7 days. We strive to provide timely deliveries, and we understand how frustrating it can be when expectations are not met. We genuinely apologize for any inconvenience this has caused you. Once again, thank you for sharing your thoughts with us. If you need anything else, please let us know. Kind regards Lucy Cartridge People

Posted 8 months ago

“The colour cartridge did not work. I will have to return it to you.”

Helpful Report

Posted 8 months ago

Good afternoon, Thank you for your feedback. I am so sorry you have had a problem with a colour cartridge, I cannot see you have contacted us, so I will make sure someone calls you to sort this. Kind regards Lucy Cartridge people

Posted 8 months ago

“Hi everyone, I recently purchased ink cartridges and paper. I received the items in good time with a smile. I did have a problem installing the ink cartridges into my printer but after contacting customer services the problem was quickly resolved.”

Helpful Report

Posted 8 months ago

Good Morning, Thank you for your review. I was very sorry to read of the issues with the cartridges supplied, however I was pleased that we were able to resolve the issues for you and get you back printing. If you do need anything further, please do not hesitate to contact us. Kind regards Simon Cartridge People

Posted 8 months ago

“Very inflexible with delivery options. Refuse to use Royal Mail who get their products to me undamaged and in a timely manner. It's a shame as their nice people to deal with overall.”

Helpful Report

Posted 8 months ago

Dear Peter, Thank you for your review. I can confirm that all standard deliveries are sent with Evri as we no longer use Royal Mail. However if you select and pay for a Next Day delivery option this would go out with DPD. I hope the above is of some reassurance for you. Kind regards Simon Cartridge People

Posted 8 months ago

“I was persuaded by Cartridge People that their refill HP Inkjet Cartridges would work in an HP 7900e Printer. However the HP software rejected them as "used or counterfeit" even though I had carefully followed the instructions provided. I returned them and am still awaiting a full refund. I will not be using this firm again”

Helpful Report

Posted 8 months ago

Dear Edward, Thank you for taking the time to leave us a review, I am sorry that the cartridges supplied by us haven't worked on this occasion. I can see that we have issued you with a refund for the cartridge that we have opened and are waiting for the other items to be returned to us by Evri, once we receive these back we will issue you with the remaining refund. This can take 7 working days from the date you returned them. Kind Regards Louise

Posted 8 months ago

“After palcing an order on 19th September it still hasnt arrived on 1st October. Customer service has said it will be another 3 days so I have cancelled and await the refund which I expect today not another 3 weeks. Somehow I doubt thats going to happen either. I run a busy office I do not have 3 weeks to wait for a delivery”

Helpful Report

Posted 8 months ago

Dear Elizabeth, Thank you for your feedback. I was sorry to read of the issues with the delivery of the order. I can see that you have corresponded with us regarding this issue and we are awaiting to hear back from you on how you wish to proceed. Once again please accept our apologies and we look forward to hearing back from you. Kind regards Cartridge People

Posted 8 months ago

“I have order cartridge for my printer when it’s arrived on the box it’s says something and inside was different model wich is no good to me I have send there customer service several emails with pictures never had any reply. I am still waiting for there rply let’s see how long more time they need b4 they rply.”

Helpful Report

Posted 8 months ago

Dear Mudassar, Thank you for your feedback. I was very sorry to read of the issues with the cartridge received. I will get a member of our Customer Service team to contact you to assist with this issue. Once again please accept my sincere apologies. Kind regards Cartridge People

Posted 8 months ago

“It's been sent to my old address I've never recovered it!!!”

Helpful Report

Posted 8 months ago

Dear Grazyna, Thank you for your feedback. I was very sorry to read of the issues with the delivery address details on your order. I will arrange for a member of our Customer Service team to contact you to assist with the issues. Once again please accept my apologies. Kind regards Cartridge People.

Posted 8 months ago

“This is the second order where it has been rejected by the printer.”

Helpful Report

Posted 8 months ago

Good Morning, Thank you for taking the time to leave a review, I am sorry that you have had a problem with a cartridge supplied by us. I can see that you have been in contact with my colleague this morning, who has arranged for a replacement to be sent out in the post today for you. Kind Regards Louise

Posted 8 months ago

“Half hearted assistance and couldn’t even post my order to the correct address. Couldn’t be bothered to arrange anything else so they just refunded. Not as good as they used to be”

Helpful Report

Posted 8 months ago

Dear Matthew, Thank you for your review, I do apologise that you didn't receive your order to the address on time, I can see from the notes on the order that you opted for a refund due to you no longer being at the address on the order. I can confirm that the refund has been completed. Once again, please accept my apologies for any inconvenience caused. Kind Regards Louise

Posted 8 months ago

“I bought a set of HP compatible cartridges and then saw another seller with cheaper cartridges. When I tried claim on the price promise guarantee I was told it was not a valid claim as the other cartridges were also not HP. That is a nonsensical policy as your cartridges aren't official HP either. I won't buy from you again.”

Helpful Report

Posted 8 months ago

Dear Andrew, Thank you for your review. Our terms and conditions for our price promise does state that the product offered by another retailer must be exactly the same brand, model and specification that we are selling. Compatible ink and toner products are excluded, this is due to us not knowing the full spec of the product that our competitor is selling and is also not the same brand as ours. You can view all our terms and conditions for the price promise on the link below. https://www.cartridgepeople.com/info/price-promise Kind Regards Louise

Posted 8 months ago

“I print very imprtant reports for clients and much of the print is unreadable. Very dissappointed with results. I cleand print heads, re-aligned print heads and tried a fresh cartidge as advised but to no avail.”

Helpful Report

Posted 8 months ago

Good Morning, Thank you for your review and I am sorry to read of the problems you have had with our cartridges, I can see that you have been in contact with a few of my colleagues regarding this who will hopefully get the issue resolved as soon as possible for you. Kind Regards Louise

Posted 8 months ago

Cartridge People is rated 4.8 based on 112,975 reviews