Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 112,975 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 112,975 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was really annoyed to be pestered every time to buy own brand cartridges especially when one of them actually has damaged my Canon 5300 printer head. This was caused by it not clicking correctly into place and now I get part missing areas of cyan all the time. Very annoyed as this printer is ireplaceable to me.”

Helpful Report

Posted 8 months ago

Dear Richard, Thank you for leaving us a review, I am sorry to hear that you have previously had a problem with a cyan cartridge supplied by us. I will contact you directly regarding this. I can confirm that I have arranged for you not to receive a call from us again regarding our own branded products. Kind Regards Louise

Posted 8 months ago

“Continually hassles you to leave a review, so here it is!”

Helpful Report

Posted 8 months ago

Good Morning, Thank you for your review, I can confirm that I have removed your email from receiving review requests. Kind Regards Louise

Posted 8 months ago

“Defective cartridge was promptly replaced next day. Very impressed with this level of service and with the way it was handle so efficiently over the phone. And I enjoyed the cup of tea – brilliant idea!”

Helpful Report

Posted 8 months ago

Dear Richard, Thank you so much for taking the time to provide us with your valuable feedback of Cartridge People. We truly appreciate your kind words about our prompt replacement of the defective cartridge and are thrilled to hear that you were impressed with the efficiency of our service over the phone. We are also glad to know that you enjoyed the cup of tea we provided – we believe small gestures like these can make a difference in our customers' experiences. However, we deeply apologize for any inconvenience caused by the defective cartridge in the first place. We strive to offer top-quality products, and it seems like we fell short in this instance. We are determined to improve and would greatly appreciate your insight on how we can make things better. Your feedback is extremely valuable to us, as we constantly strive to enhance our services based on our customers' needs. Thank you once again for your feedback. Best regards, Gemma

Posted 8 months ago

“difficult to go from order to pay”

Helpful Report

Posted 8 months ago

Dear Frank, Thank you for your review and recent order. I was sorry to read that you have had issues with the paying for your order. I can see that this order has been completed and was successful. If you do need anything further, please do not hesitate to contact us. Kind regards Simon Cartridge People

Posted 8 months ago

“I ordered from Catridge People because they normally deliver quickly. Unfortunately they use a courier called EVri which the parcel went to a delivery hub, after a week I still had no catridges for printer and had run out of ink. So I ended up having to call and get my money refunded then went onto Amazon who used Royal Mail and the cartridges arrived the next day. Evri is losing you business in the Highlands, won't be ordeing again from you.”

Helpful Report

Posted 8 months ago

Dear Shelagh, Thank you for your review. I was sorry to read of the issues with the delivery of your order. I can see that we have spoken to you regarding this matter and a refund has been issued for you. All standard deliveries are made by Evri, however you can pay for a next day delivery and this would come with DPD for you. I hope the above is of some assistance, however if you do need anything further, please do not hesitate to contact us. Kind regards Simon Cartridge People

Posted 8 months ago

“I have been waiting a week for my cartridges (apparently they are stuck in an EVRI depot. their chatbot has even admitted I should have received them by the 19th September!). The Cartridge people cannot be contacted by email to complain - so can someone there please sort this matter out or give me a refund. Rubbish service by all concerned.”

Helpful Report

Posted 8 months ago

Good morning. Thank you for your feedback. We are more than happy to look into the delivery matter with you, we do have an email with is customerservice@cartridgepeople.com, or we do have a telephone number which is 0203 001 0234 delivery is option 2. I would be happy to call you, however I cannot see any contact information for yourself. Please do reach out so we can help you. Kind regards Lucy Cartridge People

Posted 8 months ago

“Printer detected it’s not original and I can’t print anything using this cartridge”

Helpful Report

Posted 8 months ago

Good afternoon, Thank you so much for taking the time to share your feedback about Cartridge People. We deeply apologise for any inconvenience caused by this situation. I can see that you have contacted our customer service team and the issue is now resolved. If you need any further help, please don't hesitate to contact us. Kindest regards, Caroline. Cartridge People Customer Support Team.

Posted 8 months ago

“Purschased a Cartridge - does not work. They refused to refund or exchange”

Helpful Report

Posted 8 months ago

Dear Nadeem, Thank you so much for taking the time to share your experience with us at Cartridge People. We are truly sorry to hear about the inconvenience caused by the purchased cartridge not working. Looking into the matter further it would appear that you had ordered the incorrect item, and we could not accept it back due to it being opened and tried. Please view our returns policy below: https://www.cartridgepeople.com/info/returns-policy I do apologise for any inconvenience caused. Kind regards, Melanie Customer Support Team Cartridge People

Posted 8 months ago

“Was asked if I wanted to change my HP order to their own brand, assured that they would definitely work . They didn’t !”

Helpful Report

Posted 8 months ago

Dear Marie, Thank you so much for taking the time to share your feedback on Cartridge People. We sincerely apologise for the inconvenience caused by the cartridges not working as they are designed too. I can see you have been in touch with our Customer Service Team, and they are providing you with a reimbursement. If we can be of any further support, please do let us know. Kind regards, Melanie Cartridge People

Posted 8 months ago

“Please note that this company uses EVRI for deliveries. I wish I had noted that before ordering. My order has been with EVRI since Wednesday morning (8.57am) with no sign of it being dispatched. Cartridge people could make the standard delivery times more prominent (up to five days) - Wonder if I will ever receive my cartridges!.”

Helpful Report

Posted 8 months ago

Good afternoon, Thank you so much for taking the time to provide us with feedback on your experience with Cartridge People. We genuinely appreciate your willingness to share your thoughts with us. We sincerely apologise for the inconvenience you have faced with the delivery of your order. I have contacted Evri to make them aware of the delay in your order being received. Our standard delivery service is usually received in a couple of days from dispatch though we do ask you leave it 5 working days before contacting us. The delivery information is displayed on our website for you to peruse before purchasing. https://www.cartridgepeople.com/info/delivery-information Thank you once again for your feedback and your patience. If you require any further assistance, please do let us know. Kind regards, Melanie Cartridge People Customer Support Team

Posted 8 months ago

“Poor review is linked to the length of time it took for my item to arrive - product ordered on 05/09 but didn't arrive until 16/09”

Helpful Report

Posted 8 months ago

Dear Naomi, Thank you for your review, I do apologise that your delivery took longer than you expected on this occasion. We do have a number of different delivery options on our website should you need your order more urgently. Once again, please accept my apologies. Kind Regards Louise

Posted 8 months ago

“No complaints about cartridge people but Evri delivery people are rubbish.!!!”

Helpful Report

Posted 8 months ago

Good Morning, Thank you for your review, I am sorry that you had a problem with receiving your order with Evri. I can see that we have now issued you with a full refund for your order. Once again please accept my apologies for any inconvenience caused. Kind Regards Louise

Posted 8 months ago

“thanks a lot Lindsay dealing with you was a pleasure you soon sorted out my little problem long may the sun shine long on east yorkshire.”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to share your experience with us, Lindsay. We truly appreciate your valuable feedback. We are delighted to hear that dealing with you was a pleasure and that we were able to swiftly resolve the issue you faced. If you wouldn't mind changing your 1* review to a 5* review to reflect the good service you have had from Lindsay, that would be greatly appreciated. Best regards, Emma

Posted 8 months ago

“Initial Cartridge problem sorted without fuss. Many thanks”

Helpful Report

Posted 9 months ago

Thank you for taking the time to share your experience with Cartridge People. We truly appreciate your feedback and are grateful for the opportunity to address any concerns you may have. We apologise for the inconvenience caused by the initial cartridge problem you encountered. It is regrettable that you had to face this issue, and we understand the frustration it may have caused. However, we are pleased to hear that our team promptly resolved the problem without any hassle. If you are happy to change your review from 1* to 5*, that would be greatly appreciated. Once again, thank you for bringing this matter to our attention. We are committed to continually enhancing our products and services, and your feedback is invaluable in that process. Kind regards, Emma Cartridge People Customer Support

Posted 8 months ago

“Lovely ink. Great service. But be emails are relentless and really annoying. I’ve changed preferences and I’m still getting so many emails!!!!! No one needs this many emails about Ink cartridges.”

Helpful Report

Posted 9 months ago

Dear Sam, Thank you for your review, I am sorry that you were getting more marketing emails that you wanted. I can confirm that I have removed you from our mailers list so that you shouldn't receive any more now. If you wish to receive one on the odd occasion, you can log into your account and change your preferences there. I hope this helps Kind Regards Louise

Posted 9 months ago

“Unfortunately the CP cartridges would not work on my HP printer. Sheree from customer services was most helpful and arranged for HP replacements which arrived the next day and an apology for any inconvenience caused. I can not speak highly enough of the attention I received and the prompt response… no quibbles. Will def use Cartridge People in the future. Thank you.”

Helpful Report

Posted 9 months ago

Good Afternoon, Thank you for taking the time to leave a review. I can see from the order you have contacted ourselves and resolved the issue. I am glad to hear Sheree was helpful and arranged a replacement. If you require any further assistance, please don't hesitate to contact us. Kind Regards, Lindsay Cartridge People

Posted 9 months ago

“I have always used Cartridge People and never had a problem, until now. The new cartridge was rejected by printer so I phoned and spoke to a lovely young lady called Caroline. She took me through some steps to try and reciting the problem, showing great courtesy and patience (I am 80!!). Eventually she agreed to replace the cartridge, which I was very pleased about. I will continue to use Cartridge People and would recommend them to anyone. In fact, I have! Thank you, Caroline for your kind help, it is very much appreciated.”

Helpful Report

Posted 9 months ago

Dear Wendy,Thank you so much for sharing your feedback about your recent experience with Cartridge People. We truly appreciate you taking the time to let us know about your situation. We're sorry to hear that you encountered an issue with the new cartridge you purchased. However, we are thrilled to hear that Caroline was able to assist you and provide excellent customer service. We're glad she patiently guided you through troubleshooting steps and agreed to replace the cartridge for you. We will definitely pass on your kind words to Caroline and recognize her for her exceptional assistance. We value your loyalty as a long time customer and thank you for recommending us to others. Your continued support means a lot to us. Thank you once again for your valuable feedback, Wendy. We look forward to serving you in the future and providing you with an even better experience.

Posted 9 months ago

“I was sent the wrong cartridge!!!!!”

Helpful Report

Posted 9 months ago

Good Afternoon, Thank you for taking the time to leave a review. I have had a look at your order and can see we have been in contact with you to discuss your order. Kind Regards, Lindsay Cartridge People

Posted 9 months ago

“Useless organisation, Delivery address 3 years out of date, can't change it online and no telephone number to call people to sort out the mess.”

Helpful Report

Posted 9 months ago

Good Morning , Thank you for your review, I am sorry to hear you had problems amending your address while trying to place an order. I can see that you have spoken to my colleague Lindsay who has assisted you with placing an order. Kind Regards Louise

Posted 9 months ago

“Colour cartridge failed to work/print”

Helpful Report

Posted 9 months ago

Dear Reginald, I am sorry to hear you are having a problem with a colour cartridge supplied by us. You are covered by our guarantee, therefore I will arrange for a member of our team to contact you as soon as possible to try to resolve this for you. Kind Regards Louise

Posted 9 months ago

Cartridge People is rated 4.8 based on 112,975 reviews