Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 114,877 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 114,877 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased brand name but when put in printer said it was not original and was saying empty on printer black”

Helpful Report

Posted 5 months ago

Good afternoon Michael, Thank you for your review. I am sorry that you are having a problem with the cartridge we have supplied. One of our customer service team will contact you soon to help resolve this for you. Kind Regards, Marianne

Posted 5 months ago

“I have no issues with Cartridge People who were quick and efficient to send out my printer ink. I do have an issue with Everi, their chosen logistic delivery company who are returning my parcel back to Cartridge People on the basis that I was out on both occasions they tried to deliver but clearly couldn't or wouldn't leave it with any of my neighbours.”

Helpful Report

Posted 6 months ago

Good morning, Thank you for your feedback, Robert. I’m pleased to hear that your experience with Cartridge People was positive. However, I am sorry to hear that you are not happy with Evri. I will get a member of our Customer Service team to contact you to find a resolution. Kind regards, Caroline. Cartridge People.

Posted 6 months ago

“Order triggered call from Cartridge people to persuade a switch to their generic brand. It was very substandard-undue colour, blurred printing and quickly ran out of(despite their promise it was a larger tank) Refused replacement-reimbursed £20 of £77 order.”

Helpful Report

Posted 6 months ago

Good Morning, Thank you for your feedback. I will make sure this is passed throughout the department. The refund has been completed for one faulty cartridge. We have sent you a pre paid label for you to return the two unopened cartridges back. Once these have been booked in via our returns department, the rest of the refund will be issued. Should you need anything further then please do let me know Kind regards Liam Cartridge People

Posted 6 months ago

“the cartridges are great when they work, but we have a problem with them. the colour/black The company sorted the problem out, service is good .”

Helpful Report

Posted 6 months ago

Thank you for your review. I’m glad to hear that our team was able to assist you with the issue you faced. I understand how frustrating it can be when products don't perform as expected, and I appreciate your patience while we worked to resolve the problem. Your feedback is invaluable to us, and we hope to provide you with a better experience in the future. Kind regards, Cartridge People

Posted 6 months ago

“Company probably ok but they use EVRI as delivery company who are without doubt the most incompetent delivery company in the UK Order was not delivered despite emails from EVRI and eventually they decided to return it to the depot - no explanation offered Cartridge People customer service very good got complete refund but would not recommend them and will not use them again whilst they still use EVRI”

Helpful Report

Posted 6 months ago

Thank you for sharing your experience. I'm truly sorry to hear about the issues you faced with the delivery service. I understand how frustrating it can be when things don't go as planned. We take your feedback seriously and will be sure to address this with our team. While I'm glad to hear our customer service was able to provide you with a refund, I do hope we can provide you with a better experience in the future. Kind regards, Cartridge People

Posted 6 months ago

“Dont waste your time buying from these guys if you are a business. They use Evri as a delivery service that is geared up to deliver to consumers at houses. Delivering out of normal business hours is not an option. After 3 days of non delivery I cancelled the order with Cartridge People, went to a competitor and got delivery in 24 hours by Royal Mail”

Helpful Report

Posted 6 months ago

Dear Peter, Thank you for your feedback with us. I'm genuinely sorry to hear that your experience with our delivery service did not meet your expectations. I completely understand your decision to cancel the order and seek an alternative solution. Your comments are important and will be shared. Thank you for your understanding, and I hope we'll have the opportunity to serve you better next time. Kind regards, Liam Cartridge People

Posted 6 months ago

“Disappointed that this company use Evri for deliveries. I ordered on a Sunday, evri had my parcel at my local depot on the Monday. By Thursday I chased as wondered why it had sat there for 3 days. Only once I chased was it delivered on the Saturday. Will not be using Cartridge people again unless they change their delivery company”

Helpful Report

Posted 6 months ago

Dear Richard, Thank you for taking the time to share your experience. I’m sorry to hear that the delivery service did not meet your expectations. Our delivery timeframe for standard deliveries is usually between 1-3 working days, though we do advise to allow 5 working days before contacting us. I can see from the tracking that the order was delivered on the fifth working day. I have included the link to our delivery policy below: https://www.cartridgepeople.com/info/delivery-information We take your feedback seriously, and I’ll ensure that your comments are shared with our team as we continuously evaluate our delivery partners to improve our services. Kind regards, Melanie Cartridge People

Posted 6 months ago

“I contacted you about the problem with my printer not recognising the inks sent but I’ve not been able to resolve it with emails. I am now on holiday for the next 2 weeks but would like to return them as they are not working for me!”

Helpful Report

Posted 6 months ago

Dear Joyce, Thank you for reaching out and sharing your concerns. I'm sorry to hear about the issues you've experienced with your printer and the inks we have provided. I can see that you are in correspondence with our customer service team via email, and they have requested some information from you, to enable them to assist you further. I understand that you're currently on holiday, and we want to ensure a smooth process for you when you're ready to proceed on your return. Please know that our customer service team is here to assist you once you're back, and we will make every effort to help resolve this matter. Enjoy your holiday, and we look forward to hearing from you soon. Kind regards, Melanie Cartridge People

Posted 6 months ago

“Due to parcel being delivered by Evri and receiving a week late. Will not order again due to this reason”

Helpful Report

Posted 6 months ago

Thank you for sharing your feedback. I'm sorry to hear that your parcel was delayed, and I understand how frustrating that can be. I see your order was dispatched on the day of order. Then they couldn't deliver the following day due to bad weather. The order then was requested to be diverted to a parcel shop. Your comments are important to us, and we will ensure they are passed along to help improve our services. We hope you might reconsider us for future orders as we continually work to enhance the delivery process. Best regards, Cartridge People

Posted 6 months ago

“I phoned today because my order had not arrived. I spoke to Caroline who could not have been more helpful. She was patient while I fumbled over the order number and dealt with my problem courteously and efficiently. I was on the verge of cancelling my order but was placated by the excellent service I received. Well done Cartridge People for having real people to deal with customers and for having staff as well trained and commuted as Caroline. I look forward to receiving my order. Ray O’Brien”

Helpful Report

Posted 6 months ago

Dear Ray, Thank you for leaving such a thoughtful review. It’s wonderful to hear that Caroline provided you with the support you needed. We truly believe that having dedicated staff who genuinely care makes all the difference in resolving issues. We appreciate your understanding and patience, and we look forward to getting your order to you promptly. If you need anything further in the meantime, feel free to reach out. Best regards, Cartridge People

Posted 6 months ago

“I'm afraid I will not use this company again. Incorrectly identified alternative cartridge.”

Helpful Report

Posted 6 months ago

Dear Ann, Thank you for your review. I was sorry to read of the issues with your order and I can see that you have been in correspondence with us to resolve the issues. If you do need anything further, please do not hesitate to contact us. Kind regards Cartridge People

Posted 6 months ago

“Please unsubscribe me I will never order anything from your company again. Evri tried to get my bank details and failed to deliver anything and sent it to the wrong door. Previous to this your compatible ink no longer worked in my printers.”

Helpful Report

Posted 6 months ago

Thank you for your feedback. I’m truly sorry to hear about the issues you've encountered with your order and the delivery confusion with Evri. Your experience is certainly not reflective of our standards. I see we have not had any correspondence from you. A member of the team will be in touch Best regards, The Cartridge People

Posted 6 months ago

“ordered Monday delivery confirmed Tuesday by EVRI phoned immediatly to inform you that EVRI don't deliver to village , was fobbed off and told to wait until Saturday and then phone again! Tuesday pm EvRI emailed to say they were unable to deliver that day . On Wednesday same story. On thursday EVR said unable to deliver and would return package . I phoned again and a sensible man arranged an immediate refund . I then reorderd cartridges from Amazom and they were delivered later that day!”

Helpful Report

Posted 6 months ago

Good morning Mr Willmott, Thank you for your review. I am sorry that you had a problem with the delivery of your recent order. We do rely heavily on the couriers used and they are normally very dependable. Please accept my sincere apologies for the experience you have had. Kind Regards, Marianne

Posted 6 months ago

“I am still waiting for delivery of parcel which I need ASAP”

Helpful Report

Posted 6 months ago

Good Morning, Thank you for taking the time to reach out regarding your order. I’m truly sorry to hear that you are still waiting for your delivery, especially when it’s needed urgently. I will ensure a member of our customer service team contacts you to discuss this matter further. Please rest assured that we are here to assist you and want to resolve this as quickly as possible. Best regards, Lindsay The Cartridge People

Posted 6 months ago

“Dreadful experience. I was phoned by the company after submitting my order who, against my best judgement, persuaded a switch to their own generic brand.This was backed by a positive Which report, larger volume per tank, and if I was unhappy, a repolacement. The deterioration in quality was immediately evident with blacks in photos being blue, blurring of margins and a marked cahnge fron Canon own brand inks. The company refuse to replace the two unopened cartidges with Canon originals, instead offering a cash refund of £22 for an original outlay of 77.79”

Helpful Report

Posted 6 months ago

Good Afternoon Mark, Thank you for taking the time to share your experience, and I sincerely apologize for the dissatisfaction you've encountered with your order. I understand how crucial it is to receive products that meet your expectations, especially when it comes to quality. The refund for the faulty cartridges has been processed for you today and a pre paid label has been sent over for you to return the unopened cartridges, in which we can then issue you with the remaining refund. I apologise for any inconvenience caused. If we can be of any further support, please do not hesitate in contacting us. Best regards, Sheree The Cartridge People Team

Posted 6 months ago

“I wanted original ink they switched it and replaced it with fake ones and issue a refund. I want what i bought! DO NOT TRUST THEM! Stupid me for not paying £5 extra and get them from amazon. Now if i want to return i need pay for postage. The WORST COMPANY EVER!”

Helpful Report

Posted 6 months ago

Good Morning, Thank you for your review. I am sorry to hear that you are not happy with the cartridges you have received, we would never change your order without speaking to someone firstly, it looks like on this occasion my colleague spoke to your father who agreed to change the order to our own branded cartridges. I can see that you have since spoken to a colleague who has sent you our returns details, I will on this occasion email over to you details on how to return these free of charge and upon receipt at our warehouse we will happily issue you with a refund. Kind Regards Cartridge People

Posted 6 months ago

“Despite emails telling us that our order was being delivered or that it had been delivered it has never actually been delivered. Several days later and searching around I found that a local business with a different name and address had taken delivery of our cartridges and put them in their store cupboard. There was no contact from anyone to say where the package had been left, not from Cartridge People, nor the van driver, nor the other business. We were open for business at all times and our name and door number are clearly prominent.”

Helpful Report

Posted 6 months ago

Good Afternoon, Thank you for your review, and I'm truly sorry to hear about the issues you faced with your recent order. I can see you have already been in contact with our Customer Service Team and the issue has been resolved. I apologise sincerely for any inconvenience caused, we rely heavy on our couriers to delivery our parcels. Please know that your feedback is invaluable, and I will pass your comments on to our team to help us better address such incidents in the future. Thank you again for bringing this to our attention. Best regards, Sheree Cartridge People

Posted 6 months ago

“You only sent me 1 cartridge and I ordered 2”

Helpful Report

Posted 6 months ago

Thank you for taking the time to leave a review. I am very sorry to hear of this issue. I will ensure a member of our Customer Service Team contacts you to get this resolved. Kind regards, Sheree Cartridge People

Posted 6 months ago

“Last delivery 20% of generic cartridges didn't work and they use Evri for deliveries so we have cancelled our account.”

Helpful Report

Posted 6 months ago

Good Afternoon Alan, Thank you for your review, and I'm really sorry to hear that there was an issue with the cartridges. I understand how frustrating this must be, especially when you rely on them for your printing needs. I will ensure a member of our Customer Service Team contacts you in regard to the ink cartridges. I also note your concerns regarding our delivery partner, Evri. We take feedback like yours very seriously, as it helps us to improve our services. Please rest assured that we are actively seeking ways to enhance our delivery experience. Thank you for your feedback. Best regards, Sheree Cartridge People

Posted 6 months ago

“Lucy A was very calm and patient. Most business like.”

Helpful Report

Posted 6 months ago

Good Afternoon Dave, Thank you for your feedback. I'm glad to hear that Lucy provided calm and patient assistance. Best regards, Lindsay The Cartridge People

Posted 6 months ago

Cartridge People is rated 4.8 based on 114,877 reviews