Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 96,850 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 96,850 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish cartridge wasn’t recognized by printer and I had purchased two. So absolutely useless”

Helpful Report

Posted 5 months ago

Hi Paul, We really appreciate your feedback on Cartridge People. We are sorry to hear about the issues you had with the product. We deeply regret that the cartridge you purchased was not recognised by your printer, especially as you had bought two of them. We will contact you to get the issue resolved. Thanks again for taking the time to give us your feedback. Regards, Emma

Posted 5 months ago

“Undetermined fault with ink cartridges where after using for a short while it stops with printer stops with message "cartridge not recognised ". If fault reoccurs then photo of message to be sent to Cartridge People for further investigation. In the meantime Siobhan has quickly sent new cartridge foc which is quite acceptable”

Helpful Report

Posted 6 months ago

Thank you for taking the time to let us know about your experience with Cartridge People. We appreciate your feedback and are sorry to hear that you had an undetermined fault with your ink cartridges. We are keen to get to the bottom of this issue. In the meantime, I am glad to hear that the free replacement cartridges Siobhan sent you is acceptable to you. We would like to know how we can make your experience better in the future, so please do let us know. Once again, thank you for letting us know about your experience. Regards, Cartridge People

Posted 6 months ago

“I have received the ink cassette , despite the description on the box which says it fits my computer. The cassette does not re-align into the printer as the plastic sides are not straight enough to fit into the machine. We compared with the existing cassette and the mechanism on the outside does not align correctly. Please contact me. I either need a refund or a replacement Cassette. 07799 193247”

Helpful Report

Posted 6 months ago

Dear Julia, Thank you for your feedback, I do apologise you have experienced a problem with your order. A member of our customer service team will be in contact with you who would be happy to help with the order. Kind regards Rachel

Posted 6 months ago

“Still awaiting delivery after 2 weeks”

Helpful Report

Posted 6 months ago

Dear David, Thank you for your review. I am sorry to hear that you have experienced an issue with delivery. I will have a member of the customer Service team contact you shortly. Kind regards Siobhan

Posted 6 months ago

“I am quite very disappointed and unhappy with the customer service. I called them and discussed the problem i had been facing, the agent told me that she would get back to me. I received a suggested solution through email. Nothing happened and i kept calling and no one answered. Then i emailed for the return of the product and refund and no one contacted me until now.”

Helpful Report

Posted 6 months ago

Dear Samreen, Thank you for your review. I am sorry to hear that you have experienced an issue. I will have a member of the customer Service team contact you shortly to resolve as I cannot see any further contact from our suggested solution. Kind regards Siobhan

Posted 6 months ago

“I installed a new cartridge which didn’t work as it was empty. When I rang to complain the support person suggested it was a problem with my printer rather than the cartridge”

Helpful Report

Posted 6 months ago

Dear Phil Thank you for your review. I am sorry to hear that you have experienced an issue. I will have a member of the customer Service team contact you shortly. Kind regards Siobhan

Posted 6 months ago

“I bought an original one but it's out of stock They called me to send another one and I accepted, a lot of problems with my printer when I insert a new cartridge, not work again even when I get the old one. Now I urgent need it and it is not working”

Helpful Report

Posted 6 months ago

Thank you very much for taking the time to provide us with feedback, David. I'm sorry to hear that you are experiencing issues with the cartridge that you purchased. I will get a member of our Customer Services Team to contact you. Kind Regards Cartridge People

Posted 6 months ago

“Beware of these people. I bought a black ink cartridge for my hp photo printer. A lady phoned a day or so later telling me that there is a better offer I can have. There is a bigger and better cartridge and a free pack of A4 paper for less. Like an idiot, I foolishly accepted the offer and I got what I deserved! The cartridge I have ever bought, the letters are so faint yo need a microscope to see them. I tried to contact the sellers but to no avail , ending up buying another cartridge which works!!! Beware.”

Helpful Report

Posted 6 months ago

Good Afternoon, Thank you for your review. I am sorry to hear you have had an issue with our cartridges. We offer a 3 year guarantee on our products and we would happily issue a replacement or refund. If you could contact us on 0203 001 0234 to resolve the issue as I am unable to verify the email address you have provided. I apologise for any inconvenience caused. Kind regards, Emma

Posted 6 months ago

“cartridges do not work”

Helpful Report

Posted 6 months ago

Good afternoon Eileen, Thank you for your review. I am sorry you are having a problem with the cartridges we have supplied. One of our customer service team will contact you soon to help resolve this for you. Kind Regards, Marianne

Posted 6 months ago

“For the forth time, I've requested next day delivery from Cartridge People, only to have the order delayed. To be fair to Cartridge People, the extra I paid for next day delivery was refunded immediately after I contacted them. But they need to find a courier that is more reliable for next day delivery services, chance my 1-star review. Whilst I'll happily use Cartridge People for non-urgent orders, I'll certainly NOT be using them again for next day delivery”

Helpful Report

Posted 6 months ago

Dear Brian, Thank you for your review. I am sorry to hear that we have failed to delivery your order on our next day promise. I am glad to hear we have already refunded the delivery charge. Apologies for letting you down, we rely heavily on our carriers. Kind regards, Siobhan

Posted 6 months ago

“I ordered a new cartridge and, despite typing in my new address, it was sent to my old address so I never received it. Waste of money.”

Helpful Report

Posted 6 months ago

Dear Stephen, Thank you for your review. Unfortunately, your order has already been dispatched to you, using the information that you have provided us with. I will have a member of the customer Service team contact you shortly. Kind regards Siobhan

Posted 6 months ago

“Still WAITING for my order---promised BEFORE we went away on holiday (22 Nov-3rd Dec) No delivery and now desperate. PLEASE ADVISE> Richard Grigg 17 Elgin Rd. Bournemouth BH4 9NL Throw it over the gate if we're not in! Mob07831573434”

Helpful Report

Posted 6 months ago

Good Morning, I am sorry that your order has not arrived with you. We do have tracking and the order is showing as delivered. We want to resolve this issue and get the order to you, I will have a member of the customer Service team contact you shortly. Kind regards Siobhan

Posted 6 months ago

“They keep asking me for reviews although I have already submitted one. Very annoying.”

Helpful Report

Posted 6 months ago

Dear Jonathan, Thank you for your review. You can opt down/reduce the amount of emails you receive in your account - you can do this by logging into your account and clicking on Manage Marketing Preferences. You can also do this by clicking on the unsubscribe link in the bottom of any marketing/review emails that you receive. I have removed you from our review emails, this can take up to 48hours. Please accept my apologies for any inconvenience. If you require any further assistance please do not hesitate to contact us. Kind Regards, Siobhan

Posted 6 months ago

“The ink didn't last and it only printed 50 pages”

Helpful Report

Posted 6 months ago

Dear Lesley, Thank you for your review. I am sorry to hear that you didn't think they lasted very long. Epson 604 colour inks contain only 2.4mls of ink and the black 3.4mls (less than a teaspoon). I would advise you to consider our Compatible Epson 604XL inks , the colours contain 10mls of ink and the black 13mls of ink. If you require any further assistance please do not hesitate to contact me. Kind Regards, Siobhan

Posted 6 months ago

“I have yet to receive my delivery and I am about to block the payment via my credit card. This is down to your company using the so called Royal Mail. They notified they were delivering on a date I was not home. I filled in thier delivery option for the package to be left at my local post office and which Royal Mail acknowledged by e mail. I went to my local post office and it was not there. I went on the Royal Mail website and arranged for a home delivery for today (1st Dec) and again Royal Mail acknowledged they would deliver today, but have not. This is getting ridiculous now so this weekend I will seek an alternative supplier and cancel the payment with my CC provider”

Helpful Report

Posted 6 months ago

Dear Sophia, Thank you for taking the time to leave a review for ourselves. I am sorry to hear about the issues you have experienced with Royal Mail. We do have a contingent courier, DPD. I will have a member of customer services call you to discuss your options! Many thanks Hayden

Posted 6 months ago

“I purchased several packs of their own brand ink for my Brother J4620 printer which were promised to work but I get regular error messages saying the cartridges are out of ink or not installed properly when they are full. I now have to throw out a whole load of unused cartridges and buy genuine Brother ones and in the meantime I have no printer. Fed up...”

Helpful Report

Posted 6 months ago

Dear Howard Thank you for your review. I am sorry to hear that you have experienced an issue. I will have a member of the customer Service team contact you shortly. Kind regards Siobhan

Posted 6 months ago

“Customer service is non existent. Ordered wrong cartridge, managed to realise this before it was dispatched. Emailed customer service, told not to open the package when it arrives and they will give me further instructions on how to return. I did that , it’s been two weeks emailing them trying to obtain further instructions on how to return the package.”

Helpful Report

Posted 6 months ago

Good Morning, Thank you for your review and I am sorry to hear that you are not happy with the service you have received. I can see that your order was dispatched on the 16/11/23 at 10am, you emailed to ask us to cancel the order at 10pm that evening, we do have a very small window of when orders can be cancelled as we dispatch most of our items on the same day they are ordered. I can see that we emailed you our returns instructions to return the order back to us for a refund but haven't yet received these back to enable us to refund you. Kind Regards Louise

Posted 6 months ago

“I'm very happy with their products but very UN-happy with the fact that I now get constant emails from this company. There is no unsubscribe button on their website so now I feel tricked. Good service, good product spoilt by their incessant emails which I cannot stop.”

Helpful Report

Posted 6 months ago

Dear John, Thank you for your review. I have removed you from our mailers, this can take up to 48hrs. You can opt down/reduce the amount of emails you receive in your account - you can do this by logging into your account and clicking on Manage Marketing Preferences. Then opt down to the following options for marketing emails - weekly, fortnightly, monthly, every 3 months. You can also do this by clicking on the unsubscribe link in the bottom of any marketing emails that you receive. Should you require any further support please feel free to contact us. Kind regards, Siobhan

Posted 6 months ago

“Not arrived”

Helpful Report

Posted 6 months ago

Dear Carol, Thank you for your review. I am sorry to hear that you have experienced an issue. I will have a member of the customer Service team contact you shortly. Kind regards Siobhan

Posted 6 months ago

“Called me after I placed an order for genuine Canon cartridge, trying to sell me their compatible product. I said I'd call back to let them know then received an email from Paypal saying they had charged me £5.99 without my permission. I then saw they have added a compatible cartridge to my order without my permission. I've emailed them 3x to get them to revert to my actual order and no response. Unfortunately they have now wasted my time trying to sort something which should never have been an issue, annoyed me and fraudulently charged me for a product I didn't order. AVOID AT ALL COSTS.”

Helpful Report

Posted 6 months ago

Good Afternoon, Thank you for your review. We have tried to contact you regarding the issues you have mentioned to discuss further. Please can you call us 0203 001 0234 so we can get this resolved for you. I apologise for any inconvenience caused. Kind regards, Siobhan

Posted 6 months ago

Cartridge People is rated 4.8 based on 96,850 reviews