Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 112,943 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 112,943 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased the wrong ink for epsom printer both squirrel packs looked the same although slight difference in part of the number. Fortunately able to use 4 of them but 2 went back in the used pack provided. Their printer match with required ink is not as accurate and easy to use as some companies. Customer Service listened but were no help. Dissapointed.”

Helpful Report

Posted 6 months ago

Good Morning, Thank you for taking the time to leave a review. I can see that you have been in contact with our Customer Services Team who have explained the reason as to why you have ordered the incorrect cartridges. Kind Regards, Cartridge People

Posted 6 months ago

“This is a great company. The products are excellent. The service is brilliant but I won't be using them again because they use EVRI as their delivery provider. EVRI get it wrong almost every time (good choice of name). The latest delivery of cartridges was left on our doorstep in the rain for 10 days until we got home. Never again.”

Helpful Report

Posted 6 months ago

Good Morning, Thank you for taking the time to leave a review. I am sorry to hear that you have experienced an issue with the delivery. I will get a member of our Customer Services Team to contact you shortly. Kind Regards, Cartridge People

Posted 6 months ago

“Ordered cartridges on the 25th November 2024. Time of writing is 7th December 2024. I have yet to receive my order.”

Helpful Report

Posted 6 months ago

Dear Robert, Thank you for taking the time to leave us a review, and I am sorry to hear that you have not yet received your order. I will contact you directly to try to resolve this for you as quickly as possibly. Kind Regards Louise

Posted 6 months ago

“You delivered ok...problem was that I ordered HP 300 cartridge for HP Envy 110...the problem is that you have delivered your own brand printer ink...this I tried only not acceptable to my printer which is HP Envy 110...the paper also jammed by printer...I have only ever used HP authorised products...please advice how to return and obtain refund...Thank you Terry Griffin reference number 4610698”

Helpful Report

Posted 6 months ago

Thank you for reaching out, Terence. I’m sincerely sorry to hear about the mix-up with your order and the issues you experienced with your printer. I can understand how disappointing this must be, especially when you’ve always used HP authorized products. We take your concerns seriously and want to help resolve this matter. Please contact our Customer Service team directly and they will be able to assist you. Call us: 0203 001 0234 Customer Service representatives are available 9am - 6pm Monday to Friday (except on bank holidays). https://www.cartridgepeople.com/info/contact-us Kind Regards, Cartridge People

Posted 6 months ago

“Your cartridges won’t work. Why?”

Helpful Report

Posted 6 months ago

Thank you for your feedback, Philip. I'm truly sorry to hear that you're having issues with your cartridges. I understand how frustrating it can be when things don't work as expected. We take quality very seriously, and I'd like to assure you that we're here to help sort out the problem. Sometimes, cartridges can be affected by various factors, and we're committed to resolving your concerns. I will arrange for a member of the team to contact you to try to get this resolved for you as soon as possible. Kind Regards, Louise Cartridge People

Posted 6 months ago

“Wrong cartridge delivered twice. Box correctly marked, but cartridge wrongly marked. Probably a batch problem. Was told the warehouse was investigating the problem, but after 24 hours no solution has been found to ensure that I receive the right cartridge. I've asked for a refund. Poor customer service. I'm without a working printer, while they sort out the problem from their point of view, not mine.”

Helpful Report

Posted 6 months ago

Thank you for taking the time to share your experience. I'm genuinely sorry to hear about the repeated issues with your cartridge delivery. I understand how frustrating this must be, especially when it disrupts your printing needs. We take matters like this seriously and ensure you that our warehouse is looking into the batch problem you've mentioned and also with the suppliers. Your feedback is invaluable, and we will use it to improve our processes. A member of our team will reach out to you to discuss your refund request and help address your concerns. We appreciate your patience as we work to resolve this. Kind Regards, Cartridge People

Posted 6 months ago

“When I found out the delivery was coming with Evri I notified them I was not pleased as there reputation was useless , it proved to be true as I never received the package and had to settle for a refund? Quite happy with their product but will not use them while they continue to use Evri.”

Helpful Report

Posted 6 months ago

Dear William, Thank you for taking the time to leave us a review, I am sorry that you haven't received your order, this is most unusual as they normally arrive within 2-3 working days. I can see that the order has been refunded in full for you. Once again please accept our sincere apologies. Kind Regards Simon

Posted 6 months ago

“False Promises and Misleading Guarantee I’m extremely disappointed with Cartridge People and their so-called "Lifetime Printer Guarantee." Their policies seem more focused on avoiding responsibility than providing genuine customer support. I initially purchased official manufacturer cartridges but was aggressively encouraged to try their Compatible Own Brand ink. Shortly after using these cartridges, my printer developed serious issues that were not present before. I contacted Cartridge People, fully expecting them to honour their guarantee, only to be met with troubleshooting exercises, endless excuses and obstacles. Instead of taking accountability, their response implied that the fault might not be due to their cartridges—despite admitting they couldn’t prove otherwise. Rather than replacing the printer as promised, they demanded I jump through hoops with cleaning cartridges and overly complicated troubleshooting steps. To make matters worse, I was subjected to condescending advice about printer maintenance, as though the problem was my negligence rather than their product. That’s just an attempt to deflect responsibility and shift the blame onto the customer. In the end, I gave up pursuing a replacement as it became evident their "solution" was to offer a replacement only after factoring in depreciation, which likely meant I’d receive a substandard, second-hand printer that wouldn’t match the quality or value of the one their products damaged. This guarantee is nothing more than empty marketing hype. Cartridge People clearly prioritise their profits over honouring their commitments to customers. I wouldn’t recommend this company to anyone—save yourself the hassle and avoid their products altogether.”

Helpful Report

Posted 6 months ago

Thank you for taking the time to share your experience. I’m truly sorry to hear that you’ve faced such difficulties with our products and the associated guarantee. We strive to provide quality service and support, and it’s disappointing to learn that your expectations were not met. Your feedback about our troubleshooting process and communication will be taken seriously and discussed with our team. We will always try and offer the best resolution possible and this does include some basic trouble shooting. I understand your frustration regarding the resolution options provided. We value your concerns and will investigate this further. Our guarantee will always be upheld, once we have all of the information necessary. We will be in touch with you shortly. Thank you again for your feedback. We are always here to listen and improve. Kind Regards, Cartridge People

Posted 6 months ago

“I do not want to keep receiving emails from Cartridge People.com.”

Helpful Report

Posted 6 months ago

Dear Joseph, Thank you for your feedback. I’m sorry to hear that you no longer wish to receive emails from us. I have removed you from receiving our marketing and review emails however, this can take 48 hours to come into effect. Just to make you aware you can change your marketing preferences on your online account. Kind Regards, Cartridge People

Posted 6 months ago

“Package delivered to the wrong house while I was away. No trace of package on my return. Awaiting refund.”

Helpful Report

Posted 6 months ago

Dear Jon, Thank you for your review. I’m sorry to hear about the issue with your package being delivered to the wrong address. We understand how frustrating this must be. I can see that you have been in touch with our Customer Services Team and a full refund has been raised, however this can take 1-5 working days to be received. We sincerely apologise for any inconvenience caused. Kind Regards, Cartridge People

Posted 6 months ago

“The product(CATRIDGE PEOPLE OWN BRAND HP 207X BLACK HIGH CAPACITY TONER CATRIDGE W2210X) is not a good buy. Since l bought it in October 2024, it keeps showing low toner in dashboard & my hp printer bringing out horrible sound as if it will pack up. I am going back to buy my hp toner”

Helpful Report

Posted 6 months ago

Good Morning, Thank you for taking the time to leave a review. I am sorry to hear that you have experienced an issue with the cartridges purchased from ourselves. I will get a member of our Customer Services Team to contact you shortly. Kind Regards, Cartridge People

Posted 6 months ago

“I was assured that the "own brand" refill would work in my HP Laserjet. It didn't. I went to another retailer who delivered an HP replacement that worked flawlessly.”

Helpful Report

Posted 6 months ago

Dear Peter, Thank you for your review, and I am sorry that you have had a problem with a toner supplied by us. We do have a guarantee on all our own branded products, therefore I will arrange for a member of our team to contact you to try to resolve the problem you are having. Kind Regards Louise

Posted 6 months ago

“Not yet received goods as using Evri for delivery. Such a small parcel could have been sent through the post. Won't use them again if still using Evri for delivery”

Helpful Report

Posted 6 months ago

Dear Keith, Thank you for taking the time to leave us a review, I am sorry that you haven't yet received your order. I will arrange for a member of our team to contact you to try to resolve this as soon as possible for you. Kind Regards Louise Cartridge People

Posted 6 months ago

“You have asked for a review when I am still waiting for delivery of my order after almost two weeks. When I track the delivery it does not give any useful information. Please help.”

Helpful Report

Posted 6 months ago

Dear Michael, Thank you for taking the time to leave us a review, I am sorry that you haven't yet received your order, this is most unusual as they normally arrive within 2-3 working days. I will arrange for a member of our team to contact you to try to get this resolved for you as soon as possible. Kind Regards Louise

Posted 6 months ago

“Unfortunately it is not compatible with my HP printer although my previous cartridge order was. So I am trying to sort it out.”

Helpful Report

Posted 6 months ago

Dear Sally, Thank you for taking the time to leave a review for us, I am sorry that you are having a problem with the cartridge supplied by us, I can't see that you have been in contact us regarding this I will therefore arrange for a member of our team to contact you to try to resolve it as soon as possible for you. Kind Regards, Louise Cartridge People

Posted 6 months ago

“Whether it was meant or not, I was made to feel I had done something wrong when the order I placed was upgraded by the Sales department by telephone with no caviats, and then consistently was told by customer services that I had not paid for the upgrade service and the late delivery was what was expected. Twice, if not more, I advised it was their sales department who had made the change / upgrade - even gave them the name of the sales person - and still I was told I had not paid for the upgrade. As the delivery was not happening and I had no information on what was to happen, coupled with the false statement from customer services, I told them the goods would be returned unopened. When the package finally arrived I put it - unopened and with a large label attached by Cartridge People or their carrier saying next day delivery - into new packing and returned all to them. Have received the refund of my initial payment, but out £3.75 sending the package back. Cheap prices don't always work if the company have different personnel saying / doing different things. Decided to go elsewhere, even if more expensive.”

Helpful Report

Posted 6 months ago

I am sorry you were incorrectly advised about or delivery times. I have fed this back to the agents manager so this doesn't happen again. Our delivery times are 1 - 3 working days, our courier puts a next day sticker on the order so our customers get a better service and receive their order quicker, however it is not guaranteed. Please accept our apologies for the service received. Kind Regards, Sarah

Posted 6 months ago

“Pros: - Affordable ink prices. - Fast delivery. Cons: Avoid their own-brand ink: I ordered original HP ink but after a phone call received the Cartridge People brand as a substitute for one color (as a trial). The moment I installed their ink, the print quality deteriorated noticeably. I print hundreds of identical leaflets daily, and it was clear the new ink was gradually affecting the color consistency as it mixed with the remaining original ink. Poor customer service: I raised a support ticket to address the issue and received an email asking me to print a test page, but the attachment was missing. After requesting the attachment, I waited several days with no response. When I followed up by phone, I discovered that the support representative had emailed the wrong address. Eventually, I received the attachment, printed the test page, and sent it back. After waiting again, I called customer service, where another agent confirmed there was a problem but offered no real solution. All they did was refund the cost of the single defective ink bottle, completely ignoring the impact on the rest of my genuine ink, which are now compromised. Their only advice was to purchase more genuine ink to flush out the defective product—essentially asking me to spend more money to fix their mistake. Conclusion: Extremely disappointing experience. The own-brand ink is unreliable, and the customer service was frustratingly unhelpful. I cannot recommend their own-brand ink under any circumstances.”

Helpful Report

Posted 6 months ago

Good Morning, Thank you for your review, and I am sorry that you aren't happy with the service you have received and have also had problems with the print quality for our own branded ink bottles. I have looked and can see that you have now been issued with a credit for the ink bottle that was causing your issues, if you find that you are still having problems after reverting to the original ink please do let us know and we will happily look into this for you. Kind Regards Cartridge People

Posted 6 months ago

“I purchased genuine HP cartridges as advertised. Do not use this company they do not send what customers believe they are purchasing .Was sent own brand. Asked for a refund but still waiting for the transcript of the call and the refund. Customer is always right used to be a motto companies honoured and they still have not provided evidence requested that although I was responding to genuine HP as advertised they failed to deliver that product.”

Helpful Report

Posted 6 months ago

Good Afternoon, Thank you for your review, and I am sorry that you haven't received what you had requested. I can see that my colleague Sarah has now spoken to you and resolved this for you. Once again, please accept my apologies for any inconvenience caused. Kind Regards Louise

Posted 6 months ago

“I have been buying own brand ink from Cartridge People for quite a while, usually for my A4 photo printer. The quality was always good and you could see only a little difference in a side by side comparison with Original inks. However, I bought a large format printer, Canon IPF 750, to print materials for outdoor use. They were a complete waste of money. The black ink turned reddish brown as soon as the smallest amount of rain got on it, the blue ink runs. The other colours had faded considerably after four or five days outside. I complained and was told that "our inks may not be suitable for all uses". I got a refund for the black ink but wasted hundreds of pounds on media. I have items that I printed with Canon ink over six months ago and they still look as good as new.”

Helpful Report

Posted 6 months ago

Thank you for sharing your experience with us. I sincerely apologise for the disappointment you've faced with our inks in your large format printing. It's concerning to hear about the issues you encountered, especially given your previous satisfaction with our products. We always aim to deliver quality, and it's clear we didn't meet that standard this time. The performance of inks can vary based on specific printer models and applications, which is something we continually strive to communicate to our customers. Your feedback is invaluable and will help us make improvements to better inform our users regarding their printing needs. If there’s anything further we can assist you with or if you have additional concerns, please don't hesitate to reach out.

Posted 6 months ago

“Have been buying ink cartridges for years, got a message from cartridge people that there was an offer on - 12% discount, so I immediately went in and did an order, we had a family funeral and it wasnt until we got back that night we found out that our electric was off so next morning I checked again and resent the order through, only to be told that the offer ended the previous night. Very disappointed. Explained this to someone in customer services but look at the emails they sent back, they werent interested. Normally would give 5 out 5 but not this time.”

Helpful Report

Posted 6 months ago

Good Morning, Thank you for taking the time to leave your feedback. I’m really sorry to hear about the experience you had with the promotion and the subsequent communication with our customer service team. We strive to provide the best service possible, and it’s disappointing to hear this was not your experience. I can see that you have been in contact with us an been advised correctly that the voucher code you had provided was invalid as it had expired at midnight on 3rd November 2024. Kind Regards, Gemma Cartridge People

Posted 6 months ago

Cartridge People is rated 4.8 based on 112,943 reviews