Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.77

4.8 Rating 115,206 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 115,206 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My most recent purchase once again provvided a cartridge that was incompatible with my printer. As it was my last cartridge, and I neede to print, I decided to resort to 'real' HP cartridges. Fortunatley, I found a supplier whose prices were lower than HP itself. Time ill tell if their cartridges work well. In the meantime, I have deserted Cartridge people after severla years of service.”

Helpful Report

Posted 1 year ago

Dear Eleanor, Thank you for your review. I am sorry that you have had problems with the cartridges supplied by us. As you are covered by our guarantee I have arranged for someone to contact you to try to resolve the issue you are having. Kind Regards Louise

Posted 1 year ago

“Site a bit difficult to negotiate to find my printer. Unbelievably expensive. Cartridge itself is perfect and delivery prompt.”

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Posted 1 year ago

“My first dealings with this company was ordering cartriges for my Epson printer. For the past 40 years I have always bought only manufacturer's, as I did on this occasion. I was surprised to received a phone call advising me of a special offer which sounded too good to decline. I was horified to then receive third party equivalents. I wait to see how they perform compared to Epson's cartridges.”

Helpful Report

Posted 1 year ago

“Unfortunately the ultnative Brother toners did not work in my machine.”

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Posted 1 year ago

Dear Angela Thank you for your feedback, I do apologise you have experienced a problem with your order. A member of our customer service team will be in contact with you who would be happy to help with the order. Kind regards Rachel

Posted 1 year ago

“haven't used cartidge yet, but the delivery was fast.”

Helpful Report

Posted 1 year ago

“Sending out Cartridge is fine but please do not use Evri. I live in a secure flat so they need to buzz me which they did but did not deliver it to my flat instead left it outside the Managers door they also left a parcel for someone else which I delivered to them. I do not think I would order again.”

Helpful Report

Posted 1 year ago

Good morning, I am glad you have received your cartridges. However, I am sorry you are disappointed in the delivery Evri is our main courier however, we do offer a DPD next day delivery service at a cost if you need ever need any cartridge. If you require anything else, please do contact us. Kind regards Lucy Cartridge People

Posted 1 year ago

“We did specify genuine Epson cartridges But on arrival this morning we discovered they were 'own brand' cartridges after telephoning and speaking to one of your young ladies we said rather than sending then back we will try them as we do a lot of high quality printing we will see how they perform failing that for future orders we would prefer Epson 603 XL starfish We will let you know Thankyou for you prompt delivery and courteous staff Christopher Morris”

Helpful Report

Posted 1 year ago

“Too much hard sell on their own brand cartridges which are not as good quality and clog the printer. Loads of prompts when making the order and then a follow up phone call prior to dispatch to try to get me to change my mind!”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback about your experience with Cartridge People. I am very sorry to hear of the follow up contact by one of my colleagues. We some times like to try and upsell our own-brand products but we don't mean to cause any inconvenience. Once again, thank you for choosing Cartridge People. We hope to hear back from you again soon. Warm regards

Posted 1 year ago

“Not needed to open it yet . The courier left the package in the bin .”

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Posted 1 year ago

“Good product, delivery was supposed to be overnight but took 4 days.”

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Posted 1 year ago

“Was told that the printer came with no ink, this was a total lie, in order to gain further sales by my purchasing ink i did not need, this type of sales pitch only does bad for your business and only means that I will think twice about purchasing any further products from your company, as I only deal with honest businesses.”

Helpful Report

Posted 1 year ago

Dear Roy, Thank you for your email, I do apologise that you have been informed incorrectly regarding this. I will arrange for a member of our team to call you to discuss this. Kind Regards Louise

Posted 1 year ago

“Goods great carrier people dreadful”

Helpful Report

Posted 1 year ago

Good morning, Thank you for your review. I am sorry you have not been happy with the delivery service, they are normally very reliable. If you would like to leave them a review about your experience, please 'Rate your driver' on the Evri app. Kind Regards, Marianne

Posted 1 year ago

“Product despatched by Cartridge People very quickly however then lost by EVRI who failed to find the item Once CP were involved their response was a replacement sent out immediately with no hassle”

Helpful Report

Posted 1 year ago

Good morning Mr Acott, Thank you for your review. I am sorry there was a problem with the delivery of your original order, but pleased that the replacement reached you quickly. Should you require any further assistance, please feel free to contact me. Kind Regards, Marianne

Posted 1 year ago

“Hoefully these will better than the last 604xl cartidges you sent me. The colours were very pale.”

Helpful Report

Posted 1 year ago

Good morning, I am sorry you were not happy with a previous order. We do offer our 100% satisfaction guarantee and will happily replace, credit or refund any product that is not working as it should. One of our customer service team will contact you soon to help resolve this for you. Kind Regards, Marianne

Posted 1 year ago

“I received the cartridge well in time. My printer did not accept the cartridge.”

Helpful Report

Posted 1 year ago

Good morning, Thank you for your review. I am sorry you have had a problem with the cartridge we supplied. One of our customer service team will contact you soon to help resolve this. Kind Regards, Marianne

Posted 1 year ago

“The price was good and delivery prompt but cannot give 5* as did not appreciate getting a phone call and then a message from the Cartridge People trying to upsell to buy more, before dispatching my ite.. Unsolicited and invasion of privacy”

Helpful Report

Posted 1 year ago

Good morning, Thank you for your review. I am sorry you were not happy to receive our aftersales call. I have removed your details from the database. Kind Regards, Marianne

Posted 1 year ago

“When I install the latest cartridges that I purchased I get the message "UNSUPPORTED CATRIDGE; THE CARTRIDGE INSTALLED IS NOT COMPATIBLE WITH YOUR PRINTER". wHY IS THIS?”

Helpful Report

Posted 1 year ago

Good morning Donald, Thank you for your review. I am sorry that you have had a problem with the cartridges we supplied. I can see you have contacted us directly and a replacement cartridge has been sent. Kind Regards, Marianne

Posted 1 year ago

“I responded to an email at the end of May offering me a special price on black/colour (2) cartridges. The cartridges arrived very quickly but no special price seems to have applied.”

Helpful Report

Posted 1 year ago

Good morning Mr Bennett, Thank you for your review. When you receive a special price email, you need to click through the email to access the special price. I am sorry you were not aware of this. If you have any queries when placing orders, please contact our customer service team on 0203 0010234 who will be happy to help. I have added some credit to your account as a gesture of goodwill. Kind Regards, Marianne

Posted 1 year ago

“It is very difficult to judge, as I haven't used the cartridges yet. However, service and delivery were great.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you so much for taking the time to provide us with your valuable feedback on your recent experience with Cartridge People. We really appreciate it! If there's anything else we can assist you with, please don't hesitate to reach out. We are always here to lend a helping hand or address any concerns you may have. Your satisfaction is incredibly important to us, and we want to make sure you have the best experience possible. Once again, thank you for your kind words and for choosing Cartridge People. We truly value your business and look forward to serving you again in the future. Kind regards, Simon

Posted 1 year ago

“Unfortunately the company was let down by the very poor courier service of Evri. I did eventually get my order delivered though Evri didn't seem to have any idea when that was going to be. It was out for delivery on Thursday, 30th May which didn't happen. Received an apology and that it would be delivered the next working day - it wasn't. Then a further apology etc etc. It eventually arrived on Wednesday, 5th June though the courier didn't bother ringing the doorbell and I found out via email.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us this review! Firstly, I am terribly sorry to hear that your order did not arrive on time and even more so that there was 2 failed deliveries. This is not the normal service we would expect from our delivery company and this will be noted and discussed with them. We completely understand how frustrating it can be when your order of Ink Cartridges does not arrive on time. We are always trying to improve our service where possible and we sincerely hope that you will order from us again and give us the chance to provide a better delivery service. Thanks again for choosing cartridge people

Posted 1 year ago

Cartridge People is rated 4.8 based on 115,206 reviews