Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 114,841 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 114,841 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product is fine but delivery took 9 days meaning that in the meantime we had to go and buy a cartridge from a shop in order to complete our tasks thus incurring additional costs to our community group”

Helpful Report

Posted 3 weeks ago

Good morning Russell, Thank you for taking the time to leave your review. I am sorry that your order took much longer than anticipated for delivery. Delivery time is normally 1-2 days from the date of despatch. I apologise that yours was one of those orders. By way of an apology, I have added an account contribution for use in the future. Kind Regards, Marianne

Posted 3 weeks ago

“Caroline was very helpfull and resolved my issue qiuckly. I give a 3 star as the product was not what i was expecting however the costomer service was very good.”

Helpful Report

Posted 3 weeks ago

Thank you for your review! We're pleased to hear that Caroline was able to assist you quickly and effectively. It's unfortunate that the product didn't meet your expectations, but we truly appreciate your understanding regarding our customer service. Your feedback helps us to improve, and we hope to provide you with a better experience in the future. Best wishes, Team Cartridge People

Posted 3 weeks ago

“Ordered a cartridge. It came within 48 hrs as expected Had a problem with it, was resolved in online chat promptly by a helpful assistant Ended up needing a refund, which was agreed to without question. So that was easy. The problem was I ordered an own brand toner cartridge. The printer didn't recognise it. The online chat suggested some reasonable things to try but that didn't solve the problem, so they agreed to a refund without quibble. I was told to recycle the cartridge rather than return it. That was 30 mins ago, so I havent looked for the refund to my credit card yet, but I presume there wont be a problem. I will now order the original branded toner cartridge. So a mixed review. Own brand product didn't work, but everything about customer service was very smooth.”

Helpful Report

Posted 3 weeks ago

Good afternoon, Thank you for your review! We appreciate your feedback on both the cartridge and the customer service experience. We’re glad our team was able to assist you promptly and process your refund without hassle. It's unfortunate that the own brand toner didn’t work with your printer, but we hope the original branded cartridge meets your expectations! If you do need any further help, please let us know. Warm regards, Caroline. Team Cartridge People.

Posted 3 weeks ago

“Recently I bought some inks from CP after consulting with a friend who already used them. He said they worked flawlessly with his Epson printer. I had recently bought a Canon Pro 200 and genuine Canon inks are expensive, so I ordered a set of compatible CP inks once the originals had run out. I had problems from the off with either nothing coming on the print or just a base colour or after tests only half a head clean pattern. To say I was frustrated by this was an understatement. I was on the verge of ordering a fresh set of genuine Canon inks from CP until I saw the 100 percent guarantee. I contacted CP and was replied to within half an hour. I went through the problem and Alison at CP guided me through what to do to resolve the issue. It worked but by then the inks had run out, so I asked if they could send me a replacement set, which they did. After opening this set I had small ink leaks from the cartridges but continued with setting up the printer again. I managed to get an A4 print from them but then the same problem occurred and nothing was printing. I contacted CP again and Si Bennett contacted me setting out my options. Although I would have liked to have had the cost saving CP inks in my printer, I've chosen to get a refund and will consider my options for the future. Customer service was first rate just unfortunately the inks don't like my printer.”

Helpful Report

Posted 1 month ago

Good afternoon, Thank you for your detailed review. I’m really sorry to hear about the issues you faced with the compatible inks and the trouble they caused with your Canon Pro 200. We strive to ensure our products work seamlessly for all our customers, and it’s unfortunate this was not the case for you. It’s great to hear that Alison and Si were able to assist you promptly throughout your experience. Your feedback about the ink leaks is valuable, and we will certainly look into it to prevent this from happening again. If you decide to give us another chance in the future, we’ll be here to help. Warm regards, Team Cartridge People

Posted 1 month ago

“The service was good and efficient but I was very disappointed as I had ordered Epson 29 cartridges and your own brand arrived which were not Epson. My printer rejected them initially. It took a long time to get them working.”

Helpful Report

Posted 1 month ago

Good morning Margaret, Thank you for your review. I am sorry that you are not happy with your recent purchase. One of our customer service team will contact you soon to help resolve this for you. Kind Regards, Marianne

Posted 1 month ago

“You as a Company are probably very professional but you need to consider changing your delivery courier. Evri notified me on the status of my delivery but the parcel was delivered to the wrong address. They took a photo of the front door of the house. That's the point I live on the top floor of an apartment block on the corner of Union Square and Portland Road number 5. Postcode WA5 3SN. How could they get such a basic task so wrong. Obviously the parcel from you has never been delivered. I've emailed Evri but had no reply.”

Helpful Report

Posted 1 month ago

Thank you for your Review. We’re sorry to hear about the delivery issues you faced with Evri. We strive to provide an excellent experience, and it's disappointing to learn that your parcel was misdelivered. We understand how frustrating this can be and appreciate you bringing it to our attention. I will arrange that one of our Customer Service Team members to contact you. Warm regards, Team Cartridge People

Posted 1 month ago

“It’s ink what more can I say”

Helpful Report

Posted 1 month ago

“The final items of my incomplete order have arrived a few minutes ago on 23 June. I would like to thank Vicky of the Cartridge Team for promptly taking this complaint on board and following it through. I have used your company many times before and in the future, am confident that your team will follow up any possible problem encountered. Best Wishes. Patricia”

Helpful Report

Posted 1 month ago

Thank you for your review, Patricia! We're delighted to hear that Vicky was able to assist you with your concern and ensure that your order was completed. It's wonderful to know that you've had positive experiences with us in the past and feel confident in our team's support for any future issues. If you ever need anything or have more feedback to share, please feel free to reach out. We’re always here to help! Best wishes, Team Cartridge People

Posted 1 month ago

“Very surprised that the cartridges are now about half the size they used to be and are more expensive!”

Helpful Report

Posted 1 month ago

“I have a new dcp-L3520cdw and sadly the fitting parts/levers were missing on several of the compatible cartridges recieved and no instructions. I went into full blown panic mode and left an sos telephone message with the company. Thankfully my millennium son unscrewed the parts needed off of my original brother cartridges and resolved the situation so I did not need to return my order”

Helpful Report

Posted 1 month ago

Good morning, Thank you for taking the time to share your experience with us! I am sorry to hear that you experienced an issue with some products we supplied. Our compatible products can be off a different appearance, but they are designed to work as they arrive. You should not have to remove any permanent components of the original product you had to enable it to work. If you do experience any further issue, please do contact us. Please rest assured that the product you purchased does come with a three-year warranty. We are here to help if you did us. Warm regards, Caroline. Team Cartridge People. 0203 001 0234

Posted 1 month ago

“placing the oder was good with no problems but delivery was not good as it took 3 days before succesful delivery - the evri drivers on the first 2 days were unable to find the property - had ti resort to 2 word location maps as the drivers were failing by using google maps - this was not good as google maps clearly identifies the property”

Helpful Report

Posted 1 month ago

Thank you for your review, I'm glad to hear that placing your order went smoothly, but I'm really sorry to learn about the delivery difficulties you faced. It’s frustrating when our courier isn’t able to locate your property, especially when accurate maps are available. I will certainly pass your comments along to our courier partners to help improve their service. We appreciate your understanding, and we hope to provide you with a better experience next time. Warm regards, Alison Team Cartridge People

Posted 1 month ago

“Problem sorted was PayPal did not notify me of refund”

Helpful Report

Posted 1 month ago

“Where is the refund you promised me?”

Helpful Report

Posted 1 month ago

Hi Alan, Thank you for your review, I am sorry to hear that you have not received your refund, it was processed back to your PayPal account on the 02 June. One of our Customer Service Team members will be in touch shortly. Best wishes, Alison Team Cartridge People

Posted 1 month ago

“The CP service is usually very good ... the Evri courier service is poor. Delivered my cartridge to the wrong address. Took an hour of my life to sort it out. Please sign up a better courier who share the same customer service values as CP.”

Helpful Report

Posted 1 month ago

Good morning, Thank you for your review. We're glad to hear that you've generally had a good experience with our service. However, we're sorry to learn about the issues you faced with your recent orders' delivery. I can see that you have been in contact with Our Customer Service Team. If you still need further help, please get back in touch with them. Warm regards, Caroline. Team Cartridge People

Posted 1 month ago

“No problem placing or receiving the order. It is just a pity that your prices aren't cheaper. In my case, it is almost as cheap to buy a replacement printer.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Maria! We're glad to hear that placing and receiving your order was trouble-free. We understand that pricing is an important factor, and we appreciate your thoughts on it. We continually strive to offer competitive prices and will keep your feedback in mind as we work to improve. If you have any further questions or need assistance, please don't hesitate to reach out. Best wishes, Team Cartridge People

Posted 1 month ago

“The order process was straight forward. Unfortunately, I am still awaiting delivery of the cartridge. Rachel, your staff member, has been trying to find out from Evri why the package has not been delivered, with no luck. A second cartridge has been sent and I changed the delivery point on 2 Jun but Evri, being Evri, has not delivered the item so I cannot comment further.”

Helpful Report

Posted 1 month ago

Hello CJ, Thank you for taking the time to share your experience. I'm sorry to hear that you're experiencing delays with your delivery and that Evri has not been helpful. We understand how frustrating this can be and appreciate your patience as Rachel works to resolve this situation. Your feedback is valuable to us, and we are committed to ensuring you receive your items as soon as possible. Best wishes, Team Cartridge People

Posted 1 month ago

“After the last fiasco when I tried to place an order it was some time before I tried again. The first time they ohoned me to try to persuade me to change my order. I got a refund instead. This time they charged more than the advertised price and got the order wrong. They did quickly say that they had returned my payment and cancelled my order. I would rather not have the hassle.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your experience. I’m sorry to hear about the difficulties you've encountered with your orders. It's certainly not what we want for our customers. Your feedback about pricing and order accuracy is very important to us, and we will address this internally to prevent similar issues in the future. I appreciate your patience, and if there's anything further we can assist you with, please don’t hesitate to reach out. Warm regards, Team Cartridge People

Posted 2 months ago

“I would give a 5/5 if it was not for the hounding I got when I didn't immeadialty checkout my latest order, I was just too busy and had evern intention to go back and complete the transaction, I didn't need the 4-5 calls to add pressure. Too much!”

Helpful Report

Posted 2 months ago

Hi Kelvin, Thank you for sharing your feedback. I’m sorry to hear that you felt hounded by our follow-up calls. Our intention is always to ensure you have all the information you need, but I understand that it can sometimes feel excessive. Your feedback is important, and we will definitely take it into consideration to improve our approach. I have surpressed your account and therefore, you will not receive any more calls from our sales team. If there's anything else you'd like to discuss or if you have any further questions, please feel free to reach out. Kind regards, Team Cartridge People

Posted 2 months ago

“Great product at reasonable price, very quick delivery. 3 stars because the delivery company, Evri, are awful, parcel was thrown over back gate and left in the rain.”

Helpful Report

Posted 2 months ago

Thank you for your feedback, Brian! We're glad to hear you liked the product and found the price reasonable, along with the quick delivery. However, it's unfortunate to hear about your experience with the delivery service. We understand how disappointing it can be when parcels are mishandled. We will definitely relay your concerns to Evri so they can improve their service. If you need any assistance or have further concerns, please feel free to get in touch. Warm regards, Team Cartridge People

Posted 2 months ago

“I’m led to believe that Cartridge People’s own brand cartridges are excellent, which is why I was persuaded to buy some, however, I’ve yet to use any of them in my Epson printer, so I’m not really in a position to write a review just yet.”

Helpful Report

Posted 2 months ago

Cartridge People is rated 4.8 based on 114,841 reviews