Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.77

4.8 Rating 115,260 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 115,260 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was a dificult decision.. I have bought in the past two full sets of laser cartridge. Both of them wer a poor quality....mmm .. So I reverted back to HP branded amd hay I can see that it actually ptrints black and not gray streaks. They tell me they NOW use the same toner as HP . but afyter two fails do I want to risk it...”

Helpful Report

Posted 1 year ago

Dear Stan, Thanks so much for taking the time to leave us a review, we really do appreciate the feedback and will pass this on to the team. We are always striving to improve our products/services so we really do welcome your comment. Best Wishes, Siobhan

Posted 1 year ago

“Cartridge people fine delivery left a lot to be desired waited a good week for them to arrive good job I was not desperate”

Helpful Report

Posted 1 year ago

Dear David, Thank you for your review. Our free delivery is 2-3 working days, I can see your order was placed on the 7th and delivered on the 10th. If you need the delivery faster we do offer a next day service. We are always striving to improve our services so we really do welcome your comment. Best Wishes, Siobhan

Posted 1 year ago

“The ink arrived on time but I have yet to try it. I went through TopCashback and, even though I met the criteria by buying one of their own-brand inks (after a phone call to persuade me to do this), they refused the cashback & "have since left the site". So not impressed by that.”

Helpful Report

Posted 1 year ago

Good morning Amanda, Thank you for your review. One of our customer service team will contact you regarding your recent purchase. Kind Regards, Marianne

Posted 1 year ago

“I bought the equivalent to an HP901 but find the print feint and it won't print upper case 'I'. I was trying to print off a couple of documents this morning but it would only print one. Tried several times with the other document but no success.”

Helpful Report

Posted 1 year ago

Good morning, Thank you for your review. I am sorry you have not been happy with a recent order. One of the team will contact you soon to help resolve this for you. Kind Regards, Simon

Posted 1 year ago

“Too many unwanted emails follow an order.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for your review. I am sorry to hear that you are unhappy with our marketing. You can opt down/reduce the amount of emails you receive in your account - you can do this by logging into your account and clicking on Manage Marketing Preferences. Then opt down to the following options for marketing emails - weekly, fortnightly, monthly, every 3 months. You can also do this by clicking on the unsubscribe link in the bottom of any marketing emails that you receive. Should you require any further support please feel free to contact us. Kind regards, Simon

Posted 1 year ago

“This not so much a criticism of Cartridge People as it is of Evri, the shipping agent. Having dumped my printer underneath my car (my neighbour saw them do it) they have now contacted me to say that the cable sent to me will be delayed for unspecified reasons.”

Helpful Report

Posted 1 year ago

Good afternoon Thank you for your review. I am so sorry about this I can see you have spoken to our customer service team, and it looks like this is in hand. I am so sorry about this again. If you need anything else, please let us know. Kind regards Lucy Cartridge People.

Posted 1 year ago

“The product is fine. The delivery was late. Evri delivered. I realise it was a bank holiday and things could be delayed. But I needed the cartridge fairly quickly and could not afford to pay expedited charge. In the end I had to struggle to find the money to buy a cartridge elsewhere, in order to complete my job on time.”

Helpful Report

Posted 1 year ago

“Ordered 2 x hp cartridges then got a phone call to say that their own make was better so would I like to change. I said I would expecting 2 x cartridges but received 1 x cartridge and some paper which I didn't need.”

Helpful Report

Posted 1 year ago

I will have one of the team contact you regarding the order. I am sorry for the inconvenience caused. Kind Regards, Sarah

Posted 1 year ago

“Seem to have a good stock and delivered swiftly and efficiently, but I didn't like being repeatedly hassled to buy an own-brand in preference to an "official" Epson cartridge.”

Helpful Report

Posted 1 year ago

I am sorry for any inconvenience caused. I can see you have been removed so that you will no longer receive any phone calls when you place a new order. Kind Regards, Sarah

Posted 1 year ago

“I'm sure company itself is fine I'm just stuck with cartridges , the right ones apparently but my printer won't work when I put them in unfortunately”

Helpful Report

Posted 1 year ago

Dear Bernie, Thank you for your review and I am sorry that you are having problems with the cartridges supplied by us. You are covered by our guarantee therefore I will arrange for a member of our team to contact you as soon as possible to try and resolve the problem you are having. Kind Regards Louise

Posted 1 year ago

“Fast delivery and product came as described. However, I did not appreciate the phone call from a woman in their office trying to get me to buy their own product and her attitude when I said I didn’t want to change to their own product. I’m guessing they work on commission. Don’t think I will use again.”

Helpful Report

Posted 1 year ago

I am sorry for the inconvenience caused. I will pass this feedback to the relevant department. I can see you have been removed from the list so you won't receive any phone calls going forward. Kind Regards, Sarah

Posted 1 year ago

“Delivery and costs are good. However, all previous Epson compatible inks have been supplied in vacuum packed sealed plastic ensuring that they are in excellent condition when opened. The latest inks have been supplied in air filled plastic bags, Cartridge People have told me that they are good and are subject to their 3 year guarantee. I won't be using these latest inks for a good while yet, so we will see if they are okay when they do get opened.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. As advised by out customer advisor: The packaging of the products can vary depending on the manufacturer however the quality of the products remains unchanged. Rest assured our Own Brand cartridges you have purchased are completely covered under our 3 year guarantee for peace of mind in the unlikely event any issues should occur with the cartridges we have supplied. Kind Regards, Sarah

Posted 1 year ago

“While the product is what I wanted at a good price, the customer service is not. They phoned after the order to try to sell me their own brand cartridge and wouldn't take no for an answer. Based on that experience I'm not sure if I'll purchase from them again. It's not worth the hassle of annoying people.”

Helpful Report

Posted 1 year ago

Dear Chelle,Thank you so much for taking the time to share your feedback on Cartridge People. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. I have ensured you will not receive any future call regarding any offers we have on. Sorry for any inconvenience caused. Warm regards, Emma

Posted 1 year ago

“I have bught cartridges from Cartridge people for a number of years and have always been very happy. The latest cartridge are in boxes with foreign print on the outside and does not state Cartridge People. As these are replacements for the stock I keep so I have them on hand when the printer runs out I am hoping that they are up to Cartridge People's previously high standard but I won't know that until I use them”

Helpful Report

Posted 1 year ago

“I received my order quickly. However, I was disappointed to note, that there was no purchase receipt attached. I would be grateful, if you could send me an invoice of my order.”

Helpful Report

Posted 1 year ago

Thank you very much for your review and I do apologise that your order did not include a copy of your invoice receipt. Because we got complaints about paper waste, we have now started emailing over the invoice receipts upon request. I have arranged for this to be emailed over to you straight away. Please do let us know if you need your invoices in future and we are happy to provide these. Thank you

Posted 1 year ago

“The ink for our printer arrived quickly. However before it was sentthe item I received a phone call from a member of staff who tried to persuade me to change my order to another make. Since my order I have received numerous e.mails again trying to persuade me to order items. If I want to order items from Cartridge I will when I want to not when Cartridge People want me to.”

Helpful Report

Posted 1 year ago

Dear Pat, Thank you so much for taking the time to share your feedback about Cartridge People. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. I can confirm you have been supressed from any future calls. Kind regards, Emma

Posted 1 year ago

“It is a pity that the male operative, who I spoke to about my order, spoke to me in a rude patronising manner. I had my phone on loudspeaker, he was so rude that my husband said he almost took the phone from me to tell him to talk to me with respect!”

Helpful Report

Posted 1 year ago

Dear Marie, Thank you so much for taking the time to share your feedback about Cartridge People. I apologise if you felt the agent did not deal with the issue in an appropriate manner. This will be looked into internally. I can see from your account the incorrect cartridges ordered online have now been returned back to us with the prepaid label provided and your refund has been issued. I apologise for any inconvenience caused. Kind regards, Emma

Posted 1 year ago

“Easy to order and should have been prompt delivery but they were let down by their de.ive4y company who notified me that they had the parcel, only to say later that it had been delayed. Replacement order eventually received one week later..”

Helpful Report

Posted 1 year ago

Dear Jennifer, Thank you so much for taking the time to share your feedback about your experience with Cartridge People. I am sorry to hear the order was delayed by our courier and I apologise for any inconvenience this may have caused. If there is anything else we can assist you with or if you have any further inquiries, please do not hesitate to reach out. We are always here to help and ensure that you have the best possible experience with us. Once again, thank you for your feedback, and we look forward to serving you again in the future! Best regards, Emma

Posted 1 year ago

“Delivery quick and quality is as expected Just wish I had time to shop around as prices are VERY high”

Helpful Report

Posted 1 year ago

“If their compatible cartridges were really compatible, I'd give tem five stars, because their service is prompt and reliable. But they promised me the cartridges would work in my printer - and they don't. I could only return the two unopened ones, so lost money.”

Helpful Report

Posted 1 year ago

Dear Mary, Thank you for your review and I am sorry that you had a problem with cartridges supplied by us. I have looked and can see that you received a full refund for the cartridges, we only required the unopened ones back but as they were faulty we refunded you for all four cartridges. I hope this helps Kind Regards Louise

Posted 1 year ago

Cartridge People is rated 4.8 based on 115,260 reviews