Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.77

4.8 Rating 115,184 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 115,184 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Write Your review

Tell us how Cartridge People made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All aspects of your service are first-rate, but with one exception: delivery. I feel very badly let down - as Cartridge People must do too - by the absolutely dreadful performance of EVRI. Surely it's time to give this sorry outfit the same treatment given recently to the Tory party - taking to the rubbish dump as being of no further use to mankind (into landfill - there's nothing worth recycling). I beseech you, for the sake of your business, dump these charlatans before they destroy you! Apparently, there was some way that I could have had DPD instead, but I must have missed something, because I never saw that option when ordering. When we'd had no cartridge delivered by EVRI despite two attempts, Chris - your valiant and ever-helpful super associate persuaded me to give Cartridge People one more try, this time usingDPD. That did the trick - third time lucky. DPD versus EVRI was a night and day difference - the cartridge arrived the next day, within the delivery window helpfully provided by DPD. But, here's the twist. A few minutes after finally receiving the cartridge from DPD, a second package arrived - another cartridge - delivered by, of course, by who else - EVRI - 15 days after the original order was placed! So now, of course, Well, to round things off, Chris has helpfully sent me a prepaid return label so I can send the excess cartridge back. Overall, quite an epic sequence of events! I would say, on balance, that I will consider ordering from Cartridge People again despite the problems I have described. That's because the "human factor" - in the form of the excellent Chris and the attention he paid to the problem I was having - compensated for the awful experience EVRI had put us through. Ordering again will of course be a lot easier if I have a clear choice of delivery service and am able to guarantee absolutely that my order will not fall into the hands of EVRI!”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for your review. I'm sorry to hear you had issue's with the delivery of your order. I am happy to hear Chris was helpful and I will pass on your comments to Chris. For any future orders, when choosing the delivery there is an option to choose next working day with DPD for an extra charge. If you need any further assistance, please don't hesitate to contact our customer service team. Kind Regards, Lindsay Cartridge People

Posted 1 year ago

“I ordered an hp laser jet cartridge, but was persuaded to change it to the Cartridge People own brand and assured it was 100% compatible. It works, but printer says "empty or fake cartridge" and the supplies display that should show remaining ink level shows nothing. But as I said, it works, and it's considerably cheaper than the HP cartridge.”

Helpful Report

Posted 1 year ago

Dear Charles, Thank you so much for taking the time to leave us a review. At Cartridge People, customer satisfaction is our top priority, and we strive to go above and beyond to make our customers happy. All our own brand products are covered by a 100% no quibble guarantee. Should you encounter any further issues, please don't hesitate to reach out. Kind regards, Melanie Cartridge People

Posted 1 year ago

“The dispatch and delivery of the items ordered was great. However I didn't appreciate a) having to provide a phone number and b) being called almost immediately after I had placed my order and being harassed to opt for their own brand product rather than the genuine ink I had purchased.”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you so much for taking the time to provide us with feedback on your experience with Cartridge People. We really appreciate your input and are delighted to hear that we have been able to meet your delivery needs. At Cartridge People, our main goal is to ensure the satisfaction of our customers, I can see that your account has now been supressed so you will not be contacted regarding the great deals on our own brand products in future. If there is anything else we can do to assist you or if you ever need any help, please feel free to reach out to us. Our friendly customer support team is always here to provide any assistance you may require. Kind regards, Melanie Cartridge People Customer Support

Posted 1 year ago

“I've been harassed to write a review. Haven't yet opened the packaging but it looks nice.”

Helpful Report

Posted 1 year ago

“Can not review these cartridges because have not yet installed them into my printer”

Helpful Report

Posted 1 year ago

“The ink cartridges arrived on time, but I cannot comment on the performance of the product for some time!”

Helpful Report

Posted 1 year ago

“Having recently ordered, & tried out for the first time, their own brand recycled ink cartridges, I had a n issue with one cartridge not being recognised by my HP printer. Contacted customer services & spoke to Simon, who immediately arranged a replacement cartridge to be sent for next day delivery, with a guarantee that if the second cartridge did not work, they would issue a full refund. The second cartridge as supplied, has worked & printing is as good as the proper HP ink cartridges, for far less the manufactures price. Many thank Simon for excellent customer service.”

Helpful Report

Posted 1 year ago

Dear Paul, Thank you so much for taking the time to share your feedback about Cartridge People. We truly appreciate it! We're delighted to hear that our efforts to make customers happy have resonated with you. We continually strive to provide a top-notch customer experience, so it's incredibly rewarding to know that we're on the right track. If you ever need assistance with anything, please do not hesitate to reach out. Our friendly team is always here to help and ensure that your shopping experience with us remains exceptional. Thanks again for your kind words and for choosing Cartridge People. We look forward to serving you in the future! Best regards, Gemma

Posted 1 year ago

“Unfortunately this purchase was clouded by late delivery. It arrived two days from expected delivery.”

Helpful Report

Posted 1 year ago

“Already reviewed : item NOT left in porch, but outside front door at 6.30ish. (I was at home) Alerted by neighbour at 7 pm. NOT A SECURE WAY TO DELIVER. "Proof of delivery" is not a map with a blob where my address is.”

Helpful Report

Posted 1 year ago

“Simple to search and purchase online. Decent price and Chris got the invoice to me quickly. I would recommend. Thanks.”

Helpful Report

Posted 1 year ago

Dear Rich, Thank you so much for taking the time to provide us with your feedback on Cartridge People. We greatly appreciate your kind words. We are thrilled to hear that our service has met your expectations and that you were satisfied with the quality of our products. Ensuring the happiness and satisfaction of our customers is of utmost importance to us, so it's fantastic to hear that we are doing things right. If there is anything else we can assist you with, please don't hesitate to reach out. Our team is always here to help! Once again, thank you for your encouraging feedback. We look forward to serving you again in the future. Best regards, Gemma

Posted 1 year ago

“Thanks Louise for a very quick delivery of a replacement cartridge. Excellent customer service John C.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback on your recent experience with Cartridge People! We truly appreciate your kind words and are thrilled to hear that you are happy with our service. We take immense pride in ensuring that our customers receive top-notch products and a seamless shopping experience, so it means the world to us to know that we're doing something right. Your positive feedback serves as a fantastic motivation for our team to continue delivering exceptional service to all our valued customers. Should you ever need any assistance in the future or have any questions, please don't hesitate to reach out to us. Our dedicated customer support team is always here to help and will gladly go the extra mile to ensure your complete satisfaction. Once again, thank you for your wonderful review. Your support means everything to us, and we look forward to serving you soon! Warm regards, Gemma Cartridge People Team

Posted 1 year ago

“One of the cartridges I bought in a previous bulk order was faulty and unfortunately out of guarantee. They refused to refund it. £28 down the drain.”

Helpful Report

Posted 1 year ago

Dear William, Thank you so much for taking the time to share your feedback about Cartridge People. I am sorry that you were unable to return a cartridge back to us however, we do have a 3 year warranty on our own branded cartridges which is clearly stated on our website. As the cartridge was purchased in November 2018, we are unable to accept this back under our warranty. I apologise for any inconvenience caused. Warm regards, Gemma

Posted 1 year ago

“The black ink didn’t last for anything like the advertised page count very disappointing!”

Helpful Report

Posted 1 year ago

Dear Michael, Thank you for your feedback. I will make sure someone from our customer service team will contact you. Kind regards Lucy Cartridge People

Posted 1 year ago

“Service from Cartridge People fine, it's the Evri delivery service that's rubbish. Waited over a week for delivery even though it was with Evri the day after the order was placed and was getting notifications it was on its way, only to get further messages that there had been a delay. When it finally arrived, the package was damp and soggy. Won't be using CP again until they stop using Evri.”

Helpful Report

Posted 1 year ago

Hi Paul, Thank you so much for taking the time to provide us with your feedback about Cartridge People. We sincerely appreciate it! I am sorry to hear that your parcel was wet when delivered, please can you leave feedback for Evri as this will help them improve their service. If you ever need any assistance or have any further questions, please don't hesitate to reach out to us. We're here to help! Once again, thank you for your support and for choosing Cartridge People. Best regards, Gemma

Posted 1 year ago

“I find that the website is getting more and more complicated, today I looked at two models and feared I had accidentally ordered two items when I only needed one. Having a Remove item buttpn more recognisable and available would have been a good thing Nick Getting”

Helpful Report

Posted 1 year ago

Dear Nicholas, Thank you so much for taking the time to share your feedback about your experience with Cartridge People. We greatly appreciate it! Once again, thank you for your support and valuable feedback. We look forward to serving you again in the future! Best regards, The Cartridge People Team

Posted 1 year ago

“Unfortunately I was disappointed with the customer service. After I placed my order, I received an emailing saying there was an issue with my order and they couldn't get through to me on the phone number I provided. I confirm the phone number was correct and as the phone had been next to me since I placed the order, I was suspicious. Turns out I was right to be, customer service had the total cheek to get me to call them to hear a sales pitch to try and change my order. What a waste of my time!”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us your valuable feedback. We truly appreciate it! I can see that you have been taken over our list for Sales to call you therefore, if you place an order with us in the future you will not receive a call from our Sales Team. We look forward to serving you soon. Warm regards, Gemma

Posted 1 year ago

“Well I searched for my printer ts5151 and your cartridges came up but they didn't fit I posted back but have not heard from you ... David”

Helpful Report

Posted 1 year ago

Dear David, Thank you for your review. Looking at your account I can see the incorrect cartridge was ordered for your printer. We have accepted this back and the refund for this has been processed. If you need any assistance in the future finding the correct cartridges for your printer, please do not hesitate to contact and we will happily help. Kind regards, Emma

Posted 1 year ago

“Parcel had obviously been burst as it was all wet inside Cardboard was wet and cartridges were all loose. Not damaged though - still usable.never had a problem before.”

Helpful Report

Posted 1 year ago

Dear Ena, Thank you for taking the time to leave a review. I am sorry to hear that there was damage to the packaging that resulted in your parcel being damp. I am glad to hear the items are still usable but if you do have an issue int he future, please do not hesitate to contact a member of the Customer Service Team. Kind regards, Emma

Posted 1 year ago

“good ink but ervi let you down”

Helpful Report

Posted 1 year ago

“For the second time, I had a problem with a defective own-brand cartridge. However, on both occasions replacements were provided free of charge extremely promptly, and the response via email exchange with Sheree at Cartridge People was friendly and very efficient.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to leave us a review, I am sorry that you have received a faulty cartridge supplied by us, however I am pleased to hear that Sheree was able to assist you with this. I will pass on your comments to her. Kind Regards Louise

Posted 1 year ago

Cartridge People is rated 4.8 based on 115,184 reviews