Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 114,916 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 114,916 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately the cartridge was not suitable for my printer the paper was good quality however”

Helpful Report

Posted 1 year ago

Dear Barbara, Thank you so much for taking the time to share your experience with Cartridge People, Barbara. We really appreciate your feedback. We are sorry to hear that the cartridge was not suitable for your printer, I will get a member of our Customer Service team to contact you to resolve. Kind Regards Siobhan

Posted 1 year ago

“Very disappointed this time with my order. I needed to change 2 inks and neither of them will work. No ink coming out at all. I have ordered many times before and never had a previous problem”

Helpful Report

Posted 1 year ago

Dear Catherine, Thank you for taking the time to leave us a review and I am sorry that you are having problems with the cartridges supplied by us. I have looked at your order and can see that you have also emailed in and that my colleague Rachel is dealing with your query. Kind Regards Louise

Posted 1 year ago

“I ordered a set of 8 natural box files which are nicely made and good value for money. But Unfortunately two of the box files were badly damaged. Must have happened in transit, so better packaging required with a reminder to handlers, ie, fragile labelled on the box would be a good idea.”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for your feedback, I do apologise you have experienced a problem with your order. A member of our customer service team will be in contact with you to help resolve the issue. Kind regards Rachel

Posted 1 year ago

“Had a problem with the own brand cartridges. Black XL cartridge was leaking, got ink everywhere. Contacted Cartridge people who offered a replacement under guarantee. Replied to their email accepting offer of replacement, heard nothing since and not received a replacement.”

Helpful Report

Posted 1 year ago

Dear Graham, Thank you for taking the time to leave a review for us and I am sorry that you received a leaking cartridge from us. I have looked at your order and unfortunately it appears that we didn't receive your reply, I am sorry about that. I will arrange for someone to contact you as soon as possible and get a replacement sent out today for you. Kind Regards Louise

Posted 1 year ago

“Bought from this site because they advertisebthey donate 12.5% when ordered via easyfundraising portal. THEY REFUSED TO MAKE THE DONATION”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for your review, I can see that you have ordered original toners. Please kindly see the below terms and conditions. We apologise for any inconvenience caused. Terms and conditions *Donations are not paid on purchases of original toner, HP toner *Please note that all sales completed through the Google Checkout will receive a 3.5% donation, *Please note, purchases made via your mobile or tablet will not generate a donation. Please use your computer to ensure your cause benefits. *If you use an offer or vouchercode not displayed on the easyfundraising site then your order may not be eligible for a donation. With the printer donation no donation is paid on printer warranty - only the actual printer. Kind Regards Dan H

Posted 1 year ago

“I am very disappointed having been assured that your cartridges were interchangeable with HP genuine. One of the cyan cartridges refuses to load and the other when printing everything is blue! The end presented to the cartridge bay us a different shape to the original The black cartridge works but is identified by the printer as foreign to it NOT HAPPY - if i did not have an old printer I would have been stuffed and very very cross!!”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for leaving feedback. I am sorry that you have had an issue with the items purchased from us. One of our team will be in touch shortly. Kind Regards Dan H

Posted 1 year ago

“After my purchase, I was called by a representative who tried to sell me their own brand of cartridge instead of the original manufacturer of the cartridge. You already make it very clear that you wish to sell me your own product as a separate window opens up on adding my desired cartridge to the basket. Therefore I do not need to be called after my purchase to change my mind. I find it all condescending and unnecessary. Aren't there already enough nuisance calls? When you believe in your own product instead of the original ones great but leave the choice to me the customer who is quite capable to choose what he wants.”

Helpful Report

Posted 1 year ago

Thank you Jozef for taking a moment to provide us with your feedback about Cartridge People. We truly appreciate your opinion and insights. We need to ensure we are providing our customers with excellent service and do not want to cause any inconvenience. I can confirm you will not receive any future calls offering our own brand cartridges and deals. Kind regards, Emma

Posted 1 year ago

“Didn't appreciate receiving an unsolicited phone call trying to persuade me to change my order from the original Epson brand to a substitute. this will be a factor in deciding whether to reorder in future.”

Helpful Report

Posted 1 year ago

“Found cartridges were below standard, problem printing fault with ink”

Helpful Report

Posted 1 year ago

Dear Frank, Thank you for taking the time to leave a review. I was very sorry to read that you are having issues with the cartridges supplied. I will arrange for a member of our Customer Service team to contact you to try to resolve the issues. Once again please accept my apologies. Kind regards Simon

Posted 1 year ago

“Customer service was fantastic. Delivery was quick and efficient, and when the cartridges didn't seem to work I was immediately sent a full set of replacements. Unfortunately they didn't work either, on my Canon Pixma Pro 10S. But putting the genuine Canon cartridges back in place at least proved that no lasting damage had been caused, as they worked perfectly. Ultimately though, I spent a considerable sum on cartridges that I can only throw in the bin, so I can't give a good review score.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to review Cartridge People. We really appreciate it. We're sorry to hear that the cartridges didn't work on your Canon Pixma Pro 10S, and that you had to throw them away. That must have been a disappointment. Let us know if there's anything we can do to make it better. Again, thank you for your feedback, it is invaluable to us.

Posted 1 year ago

“supplied cartridge that was over a year out of date”

Helpful Report

Posted 1 year ago

Thank you Derek for taking the time to share your experience with Cartridge People. We apologise for the date issue of the supplied cartridge being out of date for over a year. I can see a member of our Customer Service team has spoken to you directly and have resolved this with you. We value your feedback and are sorry for the inconvenience this has caused.

Posted 1 year ago

“I thought from the description that I would be getting genuine Canon cartridges but my misreading of the description resulted in compatiubles being supplies”

Helpful Report

Posted 2 years ago

Thanks so much, Phil, for taking the time to share your feedback about Cartridge People. I appreciate you bringing to my attention the issue you experienced - that you thought you would be getting genuine Canon cartridges but received compatibles instead. Please accept my sincere apologies for the misunderstanding. Is there anything else we can do to make things better? If so please contact the team directly.

Posted 2 years ago

“Did not work with my HP printer have requested a refund.”

Helpful Report

Posted 2 years ago

Dear Brenda, Thank you for your review. I am sorry to hear that you have experienced an issue. I will have a member of the customer Service team contact you shortly. Kind regards Siobhan

Posted 2 years ago

“Good service, and ink very good I have a spare black, as soon as it is done I will return empties,Thank You.only printed 3 photos and ink went poor, I think I have to change my printer , very dissapointed with ink , won't deal again , sorry”

Helpful Report

Posted 2 years ago

Good morning Mr Duff Thank you for your review. I can see that you have contacted us directly and a replacement cartridge is on it's way to you. Please accept my apologies for the inconvenience caused. Kind Regards Marianne

Posted 2 years ago

“Received own brand ink cartridges 304xl black and colour, which do not appear to be compatible, despite having used them before (I.e printing is very faint)”

Helpful Report

Posted 2 years ago

Dear Hilary, Thank you for your review and I am sorry that you are having problems with the cartridges supplied by us, you are covered by our guarantee therefore I will arrange for a member of our team to contact you as soon as possible. Kind Regards Louise

Posted 2 years ago

“Great product. Customer service is very poor and damaging to your reputation”

Helpful Report

Posted 2 years ago

Dear Mr Harris I am sorry to hear you are dissatisfied with our Customer Service. You reported a lost delivery with us. We have tried to contact you on the phone number on the order but the line drops. If you can give us a call we are happy to get this resolved for you. Kindest Regards Customer Service

Posted 2 years ago

“Bought 6 packs of canon paper not very well packaged at all postman can see what the contents are very poor.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to let us know about your unfortunate experience with Cartridge People. We appreciate you bringing this to our attention and apologize that your 6 packs of Canon Paper were not well packaged at all. It's important to us that our customers feel taken care of and so we'd like to make things right. I see you have spoken with David - if there is anything more we can assist with please get in touch with us directly.

Posted 2 years ago

“They phoned me up to try to sell me extra products even though I ticked the box for no marketing. When I complained they said they didn’t have access to the list saying whether customers had consented to marketing calls.”

Helpful Report

Posted 2 years ago

Thank you for your review and I am very sorry to hear this. I have made sure that you are removed from our lists so you are not contacted by our sales team again. I apologise again for any inconvenience caused. Kind regards, Si

Posted 2 years ago

“There is never really any large discount even when you buy for Cartridge is the price is still high. You’ve got a loyal customer but there is no change in the price that I think he’s really bad.”

Helpful Report

Posted 2 years ago

Good Morning. Thank you so much for your feedback, it is our priority to maintain low prices and ensure that our customers are satisfied. I can see that you are signed up to our marketing emails, where we send discounts regularly. Please be sure to read the emails for the best offers available. Kind Regards Siobhan

Posted 2 years ago

“The discount code not available to be used during the ordering process”

Helpful Report

Posted 2 years ago

Good afternoon Thank you for your review. If you would like to receive discount codes and special prices, please sign up for our newsletter which is found towards the bottom of our website home page. Kind Regards Marianne

Posted 2 years ago

Cartridge People is rated 4.8 based on 114,916 reviews