Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 112,997 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 112,997 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service, and ink very good I have a spare black, as soon as it is done I will return empties,Thank You.only printed 3 photos and ink went poor, I think I have to change my printer , very dissapointed with ink , won't deal again , sorry”

Helpful Report

Posted 1 year ago

Good morning Mr Duff Thank you for your review. I can see that you have contacted us directly and a replacement cartridge is on it's way to you. Please accept my apologies for the inconvenience caused. Kind Regards Marianne

Posted 1 year ago

“Received own brand ink cartridges 304xl black and colour, which do not appear to be compatible, despite having used them before (I.e printing is very faint)”

Helpful Report

Posted 1 year ago

Dear Hilary, Thank you for your review and I am sorry that you are having problems with the cartridges supplied by us, you are covered by our guarantee therefore I will arrange for a member of our team to contact you as soon as possible. Kind Regards Louise

Posted 1 year ago

“Great product. Customer service is very poor and damaging to your reputation”

Helpful Report

Posted 1 year ago

Dear Mr Harris I am sorry to hear you are dissatisfied with our Customer Service. You reported a lost delivery with us. We have tried to contact you on the phone number on the order but the line drops. If you can give us a call we are happy to get this resolved for you. Kindest Regards Customer Service

Posted 1 year ago

“Bought 6 packs of canon paper not very well packaged at all postman can see what the contents are very poor.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to let us know about your unfortunate experience with Cartridge People. We appreciate you bringing this to our attention and apologize that your 6 packs of Canon Paper were not well packaged at all. It's important to us that our customers feel taken care of and so we'd like to make things right. I see you have spoken with David - if there is anything more we can assist with please get in touch with us directly.

Posted 1 year ago

“They phoned me up to try to sell me extra products even though I ticked the box for no marketing. When I complained they said they didn’t have access to the list saying whether customers had consented to marketing calls.”

Helpful Report

Posted 1 year ago

Thank you for your review and I am very sorry to hear this. I have made sure that you are removed from our lists so you are not contacted by our sales team again. I apologise again for any inconvenience caused. Kind regards, Si

Posted 1 year ago

“There is never really any large discount even when you buy for Cartridge is the price is still high. You’ve got a loyal customer but there is no change in the price that I think he’s really bad.”

Helpful Report

Posted 1 year ago

Good Morning. Thank you so much for your feedback, it is our priority to maintain low prices and ensure that our customers are satisfied. I can see that you are signed up to our marketing emails, where we send discounts regularly. Please be sure to read the emails for the best offers available. Kind Regards Siobhan

Posted 1 year ago

“The discount code not available to be used during the ordering process”

Helpful Report

Posted 2 years ago

Good afternoon Thank you for your review. If you would like to receive discount codes and special prices, please sign up for our newsletter which is found towards the bottom of our website home page. Kind Regards Marianne

Posted 2 years ago

“Speedy dispatch and delivery but cartridges supplied caused my printer to fail. Logged a report detailing the issues but didnt hear back.”

Helpful Report

Posted 2 years ago

Thank you for your review and I am very sorry to hear of the fault you have experienced. I can see that we received your email and my colleague did reply to you on the same day. I do apologise if you have not seen our email. I can have his response resent to you again so we can help resolve the issue for you. Thank you, Si Bennett

Posted 2 years ago

“I recently bought a replacement cartridge, tried a couple of times but error message says short of toner. Have given up. Thanks”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your review and I am sorry that you are having problems with a toner supplied by us. I will arrange for a member of our team to contact you regarding this. Kind Regards Louise

Posted 2 years ago

“Having placed an order for Canon original cartridges I was harassed by sales staff to change to your own brand cartridges.”

Helpful Report

Posted 2 years ago

Dear Rennie, Thank you for your review. I can see that we have been in contact in regards to an offer that we had available at the time of your order. Please be assured that your account has been suppressed and we would like to express our apologies to you for any inconvenience caused and assure that you will not be contacted in regards to this in future. Kind Regards, Charlotte

Posted 2 years ago

“Just want have hassle free purchase but no far from it was but bomb barded by phone calls iver on my home phone or mobile I have to work infact been over 15call in wk definitely no be using this company any more it may been bit cheaper just not worth the harassment.”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for taking the time to write this review for us. I can see that you were contacted in regards to an offer that we had available at the time and we would like to express our apologies to you and assure you that your account has been suppressed from receiving these calls in future. Kind Regards, Charlotte

Posted 2 years ago

“Your compatible cartridges have always been at a lower price than original makers cartridges, but that doesn't appear to be relevant anymore.”

Helpful Report

Posted 2 years ago

Dear David, Thank you for your feedback. I have looked in to your most recent order and I can confirm that our compatible cartridges are listed at a lower price than the original branded product. You also receive a higher capacity of ink within our compatible ink cartridges, making these more cost effective. I do hope this helps and if you do wish to discuss this further, please do contact us via telephone on 0203 001 0234 or customerservice@cartridgepeople.com Kind Regards, Charlotte

Posted 2 years ago

“Cheap price. Speedy delivery BUT will not use again due to persistent telephone calls prior to dispatch. Had email too as they were unable to reach me by phone( I hadn't answered) trying to give me ' a deal'. I don't appreciate 'pressure selling'.”

Helpful Report

Posted 2 years ago

Dear Anne, Thank you for taking the time to leave a review, I do apologise that you were unhappy with the aftersales contact, I have emailed you accordingly. Many thanks Hayden

Posted 2 years ago

“I was assured the non H P cartridges would work, which they didn't. And that they would be delivered within 24 hours when sent by Royal Mail 48 hour service. Eventually took 6 days to arrive.”

Helpful Report

Posted 2 years ago

Good afternoon Mr Waite, Thank you for taking the time to leave a review, I do sincerely apologise for the inconvenience incurred over this order. I can see you have been in contact with customer services and we have refunded you for the necessary cartridges. Many thanks Hayden

Posted 2 years ago

“Whilst the item I bought from Cartridge People was exactly what I ordered and needed and the price was competitive. The two negatives after my purchase was 1, the phone call the employee who phoned thanked me for the order but unfortunately went into a sales pitch which I did not want so had to end the call. 2, unwanted emails which are unwanted and unnecessary. It would be far better for the employee to telephone, thank me for the order and ask is there anything else CP could do and leave it a that ( would have been 5 stars)”

Helpful Report

Posted 2 years ago

Thank you for your feedback. I will make sure you don't receive any of these phone calls going forward and will pass your feed back on. Kind Regards, Sarah R

Posted 2 years ago

“I had wanted Epson ink cartridges and recieved your brand”

Helpful Report

Posted 2 years ago

I can see that you placed an order over the phone. I will have the phone call listened to and then one of the team will contact you. Kind Regards, Sarah R

Posted 2 years ago

“Best prices I could find, and reasonably quick delivery. However since then I have been badgered by daily or even more frequent E-Mails despite opting out - this has really taken the shine off the experience. Would probably have given a 4 if they had just left me alone!”

Helpful Report

Posted 2 years ago

Thank you so much for providing us with your feedback on your experience with Cartridge People, Roger. We sincerely appreciate you taking the time to let us know. We apologize for the hassles you have experienced with our emails and we certainly understand that it would have taken the shine off your experience. I have removed you completely from our mailers, this can take up to 48hrs. Should you require any further support please feel free to contact us. Kind Regards, Siobhan

Posted 2 years ago

“I made a order, and the order was not ready until they had spoken to me over the phone, they are very keen to sell their own produced ink, it is much cheaper but having tried it I now know that it is of very poor quality. When printing out some photos, it lasts for a couple of weeks before the black ink starts to decay. The good but expensive ink will last for years.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for leaving a review, I am sorry that you have had an issue with our compatible cartridges in the past. Looking at the history on your account I cannot see you have contacted us about any issues. Could you kindly email us on customerservice@cartridgepeople.com and we will be more than happy to assist with your query. Kind Regards Dan H

Posted 2 years ago

“I paid for delivery morning next day but it was delivered a day late (too late for my purposes). Furthermore the cartridges were pricey.”

Helpful Report

Posted 2 years ago

Dear David, Thank you so much David for taking the time to share your feedback on Cartridge People. I have checked the tracking for your delivery and it would meet the next working day expectation as the order was placed at 23.40 on the 1st, then despatched on the 2nd and delivered at 10.30 on the 3rd. Orders will be dispatched on the same day if you order before 6pm. The expected delivery day will also be shown in the checkout when ordering. We appreciate your understanding, if you require any further information please call us on 02030010234. Kind Regards Siobhan

Posted 2 years ago

“I only use them to buy cartridges made by the printer manufacturer. Their own cartridges are cheap but awful quality”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for taking the time to let us know about your experience with Cartridge People. We appreciate your feedback and apologize for any issues you experienced. In particular, we're sorry to hear that the quality of our own cartridges is not up to standard. All our products are backed by our 100% satisfaction guarantee which is valid for two years from the time of purchase. If we are unable to resolve your problem to your complete satisfaction we will offer a replacement like for like, refund or credit. I will get someone from our Customer Service team contact you to resolve the issue. Kind Regards Siobhan

Posted 2 years ago

Cartridge People is rated 4.8 based on 112,997 reviews