Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 114,916 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 114,916 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've done an order online to buy some ink for my printer initially I've purchased the originals HP cartridge and after my order was done one of the members of staff from cartridge people called me to convince me to buy the alternative cartridge saying that they would last longer then the original HP, I didn't want it in the beginning but he was so persuasive that I've accepted it paying the difference between them... one month down the line and used them a handful of times they've stopped working coming as an error on my printer telling me to replace them... end of story they lasted less time than the original ones... very disappointing I'll never use cartridge people again!”

Helpful Report

Posted 11 months ago

Good Afternoon, Thank you for taking the time to leave us a review, I am sorry that you are having problems with the cartridges ordered from us. You are covered by our guarantee, therefore I will arrange for you to be contacted directly so that we can try to resolve this as soon as possible for you. Kind Regards Louise

Posted 10 months ago

“I have already spoke to customer services, regarding my delivery. Ordered on the 24th August arrived on the 31st August. When my parcel arrived it stated on the package next day. I was very disappointed. But… after having wrote two emails, I did not get anywhere with customer services. They seemed to think it was okay. Thank you Mrs Pollard.”

Helpful Report

Posted 11 months ago

Good Afternoon, Thank you for taking the time to leave us a review. We do advise up to five working days for delivery with Evri, as your order was dispatched over the bank holiday weekend, you did receive it within the five working days.. Evri do label them as Next day, however they like us advise that they can take five working days to arrive from dispatch. I do apologise about any confusion caused. Kind Regards Louise Cartridge People

Posted 10 months ago

“Generally very happy with historic delivery, but this time Evri have failed to deliver at all and I havent heard back from the cartridge people about what they are going to do. Hopefully soon. Order GB240824-LA6181885”

Helpful Report

Posted 11 months ago

Good Morning, Thank you for taking the time to leave us a review, I am sorry that you haven't yet received your order. Having looked at your order I can see that my colleague has replied to your email and has arranged for your parcel to be sent out again for you. I will contact you directly regarding this. Kind Regards Louise

Posted 10 months ago

“Still waiting for my order”

Helpful Report

Posted 11 months ago

Dear Kerry, Thank you for your review, I am sorry to hear that you are still waiting for the delivery of your parcel. Our courier are advising that they delivered it within two days of being dispatched, I will therefore contact you directly regarding this so we can get this resolved for you as soon as possible. Kind Regards Louise

Posted 10 months ago

“Waited 7 days for my ink, no delivery came. Had to get a refund. I work from home, so you can imaging how important ink is. I phoned 3 times, I was given embarrising excuses. Been using cartridge people for over 10 years, NOT NO MORE! YOU GUYS HAVE GROWN TO THE POINT, YOU JUST DON'T CARE ABOUT CUSTOMERS!!!! MY EXPERIENCE. I will be shopping elsewhere from now on. Not even an apology!!”

Helpful Report

Posted 11 months ago

Dear Patrick, Thank you for your review, and I am sorry that you had a problem receiving your order. We rely heavily on our couriers to deliver to customers within 5 working days, I do apologise that they weren't able to deliver to you in that timeframe. I can see that we have issued you with a full refund for this order. Once again please accept my apologies for any inconvenience caused. Kind Regards Cartridge People

Posted 11 months ago

“Multiple times now I have ordered and YET AGAIN I end up paying a fortune in WH Smith to urgently buy cartridges that actually work! SO DONT BUY FROM THIS COMPANY”

Helpful Report

Posted 11 months ago

Thank you for your review and I am terribly sorry to hear of the problems you have had with these cartridges from ourselves. I can see that my colleague has contacted you regarding getting this problem resolved for you. We can only apologise for any inconvenience cause and we are very happy to get this sorted for you. Thank you

Posted 11 months ago

“I requested original HP cartridges. I had a call to sell me own brand. Since then I have not been able to print. I had several emails to say try this and that. Had part refund but I am still out of pocket by £40 and will need to still purchase HP cartridges. Never again !!”

Helpful Report

Posted 11 months ago

Dear John, Thank you for your feedback. Firstly, we would like to apologize for the inconvenience you faced, I can see you have contacted us and sorted the problem. Kind regards Lucy Cartridge People

Posted 11 months ago

“I would like to add the names of both Caroline and Sarah to my earlier review for excellent intererest in my problem”

Helpful Report

Posted 11 months ago

Dear Roger, Thank you so much for taking the time to provide us with your feedback about Cartridge People. We truly appreciate receiving comments from our customers and value your openness in sharing your experience with us. Firstly, we would like to apologize for any inconvenience caused by the issues you mentioned. We understand how frustrating it can be when things don't go as expected. We would also like to extend our gratitude to Caroline and Sarah for their excellent dedication in addressing your concerns. Once again, thank you for your feedback, Roger. Your input is incredibly valuable to us, and we are committed to delivering better experiences for our customers. We look forward to hearing from you and working towards resolving any remaining issues. Kind regards, Gemma Customer Support Team at Cartridge People

Posted 11 months ago

“The ink is not compatible with the printer with model no XP-205”

Helpful Report

Posted 11 months ago

Dear Peter, Thank you for taking the time to leave a review. I'm sorry to hear you are having issues with the cartridge supplied. I will ensure a member of our customer service team contacts you to discuss this further. Kind Regards, Lindsay Cartridge People

Posted 11 months ago

“I was very disappointed. I was persuaded to by one of your own brands rather r than the two HP cartridges I originally ordered. I was expecting two cartridges rather than the one and some other items which I had not expected at all and didn’t want. When I use the cartridge I am constantly reminded to scan a page as it is a re-used cartridge. All very unsatisfactory.”

Helpful Report

Posted 11 months ago

Good Afternoon, Thank you for taking the time to leave a review. I'm sorry to hear you are having issues with the cartridges you have received. I will ensure one of our customer service team contact you to discuss this further. Kind Regards, Lindsay Cartridge People

Posted 11 months ago

“Unfortunately my review is only one star due to the fact that you use EVRI as a courier. A recent order has failed to arrive, and the(free) replacement order has now also failed to arrive. The matter is still unresolved. I would far prefer to have paid a fiver for royal mail delivery. You would still have been fifteen pounds cheaper than your nearest rival! I would urge you to reconsider using EVRI as, sadly, I shall not be buying from you again.”

Helpful Report

Posted 11 months ago

I am sorry to read that you are experiencing further problems with the delivery of your order. Please contact us directly and we can assist you with this. Customer service is very important to us and we will do our very best to resolve your issue. Again, I’m deeply sorry this has happened to you. It’s not the experience we wish to create for any of our customers.

Posted 11 months ago

“I ordered replacement cartridges about three weeks ago. Due for delivery by Evri. As I write this I have still Not received my order. How can I rate your service??”

Helpful Report

Posted 11 months ago

We genuinely appreciate your input and apologise for any inconvenience caused. We're truly sorry for the delay you've experienced in receiving your order. This is certainly not the level of service we aim to provide, and we understand the frustration it may have caused. To assist us in improving our service, we kindly request that you contact us directly and we can assist your further.

Posted 11 months ago

“They sent the wrong and won't take it back.”

Helpful Report

Posted 11 months ago

“Waiting for a call back about an issue, was promised one within 24 hours it's now been 7 days.”

Helpful Report

Posted 11 months ago

“Excellent products:prompt delivery: A plresure to deal with your company”

Helpful Report

Posted 11 months ago

“I just installed my new cartridges and the printing is very faint.”

Helpful Report

Posted 11 months ago

“Previuously (2 years ago) when I ordered inks from Cartridge people I received great customer service and help. This time was so poor, I called back the following working day and spoke to another sales person, but the same poor standard was given. I was charged twice for my order, and then told I needed to be refunded and then start all over again. It took over 30 mins just to place a simple order for cartridge inks and the price has doubled, and I was just fobbed off with a lame excuse. Since inserting these inks into my printer, the whole thing has been completely messed up and only the black ink works; none of the colours are working and we've spent days trying to clean the print head and sort it out to no avail. So don't worry I would neither reccomend cartridge people nor use them again myself”

Helpful Report

Posted 11 months ago

Good Morning, Thank you for your review, I am sorry that you have not had a good experience with us on this occasion. You are covered by our guarantee, therefore I have arranged for you to be contacted directly so that we can try and resolve the problem you are having. Kind Regards Louise

Posted 11 months ago

“I was at home at the alleged time of delivery but never heard a door bell ring. Then received an e-mail saying delivered to a neighbour accompanied by a message saying left at a pick up point 0.7 miles away. Had a lot of trouble identifying drop off point . Nearest point a Morrisons shop at top of road at Post Office on same opremnises. It was not thee. Next point a petrol station in Hoylake. It was not there but they told me a different Petrol Statione in the opposite direction a long way from my house. Eventually got it there. As I cannot drive at prersent I had to do a lot of walking! I paid extra for next day delivery. It was not delivered nest day.”

Helpful Report

Posted 11 months ago

Good afternoon Mr Allan, Thank you for your review. I am sorry there was a problem with the delivery of your order, DPD are normally very reliable and this will be looked into. I can confirm that I have refunded the extra delivery charge you paid back to the original payment method. Please accept my apologies once again. Kind Regards, Marianne

Posted 11 months ago

“Item did not arrive despite you supposedly chasing the couriers”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to share your feedback on your experience with Cartridge People. We really appreciate customers like yourself who let us know about their experiences, as it helps us improve our services. We are truly sorry to hear that your item did not arrive, despite our efforts to chase the couriers on your behalf. We understand how frustrating it can be when expectations are not met. Please accept our sincere apologies for any inconvenience this may have caused you. We are committed to rectifying this issue and would love to hear your thoughts on how we can make things better. Your input is invaluable to us, and we want to ensure that we learn from this experience and provide a more seamless and satisfactory service in the future. Once again, thank you for bringing this matter to our attention and for giving us the opportunity to improve. We value your business and hope to have the chance to serve you better in the future.

Posted 11 months ago

“I'll never buy from them again. Strangely, these clowns keep asking for reviews, so I'll keep posting them.”

Helpful Report

Posted 11 months ago

Thank you for your review and I am sorry you feel this way. I understand you are disappointed not to receive your order the next day but as you placed the order at nearly 10pm, I'm afraid there was no one here at that time of night to pick, pack and dispatch it. Thank you for your comments though.

Posted 11 months ago

Cartridge People is rated 4.8 based on 114,916 reviews