Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 114,999 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 114,999 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was told by phone that the cartridges would be genuine cannon but they were not only refills . Which should have been cheaper.. instead of reducing cost they send me copy paper.”

Helpful Report

Posted 9 months ago

Hi Michael, Thank you for your 3-star review of Cartridge People. We apologize for any confusion regarding the cartridges and appreciate your feedback. We aim to provide genuine products, and it's disappointing to hear that your expectations were not met. I will get a member of our team to listen to the call and contact you to discuss this. Best Regards, Gemma Cartridge People

Posted 9 months ago

“We reordered your own ink carteridges for our Epson printer. It was still quite expensive and did not last as long as we expected. We were hoping that Cartridge People would be a beneficial choice but we were proved wrong which is a shame...”

Helpful Report

Posted 9 months ago

Hi there, Thank you for your 3-star review of Cartridge People. We're sorry to hear that your experience didn't meet your expectations regarding the longevity of the ink cartridges. We aim to provide high-quality products, and it's disappointing to learn that we fell short in this instance. Your feedback is important to us as we continually strive to improve. If you have any further comments or if there's anything we can assist you with, please feel free to get in touch. Thank you for giving us a try, and we hope to have the opportunity to serve you better in the future. Best regards, Cartridge People

Posted 9 months ago

“I ordered my 304XL twin pack on line on Sunday morning and had free delivery on Tuesday morning. I installed black cartridge on Tuesday and colour on Thursday and both printed straightaway - delighted!!”

Helpful Report

Posted 9 months ago

Hi Jim, Thank you for your 3-star review of Cartridge People. We’re pleased to hear that your order arrived promptly and that both cartridges worked straight away! Your feedback is valuable to us, and we're always striving to improve. If you have any further comments or need assistance, please don’t hesitate to reach out. Thanks for choosing Cartridge People! Best regards, Cartridge People

Posted 9 months ago

“Service quick but out of 4 cartridges, 2 were on use by date.”

Helpful Report

Posted 9 months ago

Good morning, Thank you for your email. I am sorry that 2 of the cartridges supplied had a short expiry date on them. We do still guarantee them for a year from purchase regardless of the date on them. However, one of the customer service team will contact you soon to resolve this. Kind Regards, Marianne

Posted 9 months ago

“The cartridges arrived in good time and were easy to fit. However, after printing about 10 sheets the printer indicates that the black ink is aleady low. How can this be?”

Helpful Report

Posted 9 months ago

Dear Edward, Thank you so much for taking the time to provide your valuable feedback about your experience with Cartridge People. At Cartridge People, ensuring customer satisfaction is our top priority. We continuously strive to deliver the best quality products and exceptional service to all our customers. It is fantastic to know that our efforts have made a positive impact on you. I can see that you have not contacted our dedicated customer support team as of yet so I will arrange for someone to contact you. Best regards, Emma

Posted 9 months ago

“The cartridges were easy to install even though they were not HP own. However, even though these were high capacity, after only 10 printed pages I had a message from the printer stating low toner ink. I checked the volume of ink via my printer interface and indeed the black ink was very low and looks like about 10% capacity!!!”

Helpful Report

Posted 9 months ago

“I would have much preferred if you had sent me a genuine Epson cartridge (which I thought I had ordered) and not a substitute but I received it the next day which was good.”

Helpful Report

Posted 9 months ago

Dear Geraldine, Thank you so much for taking the time to provide us with your feedback. I am happy to hear that you were pleased with our delivery service. I can see that you have already been in contact with our Customer Service team regarding the Compatible ink that you purchased. If you still require further help with the matter, please contact them again and they will be happy to assist you further. Warm regards, Caroline. Cartridge People.

Posted 9 months ago

“As your courier is EVRI I am sorry would rather not comment, as they take a long time to deliver. I would recomment you but not your couriers”

Helpful Report

Posted 10 months ago

Good morning. Thank you for your feedback. I do apologise you have had bad experiences with the couriers, we do try to get them out to you as soon as possible. We do also offer a DPD service as a small cost. If you need anything else, please do let us know. Kind regards Lucy Cartridge People

Posted 10 months ago

“My parcel was delivered to the wrong address which was not close to where I live. This was frustrating, but I contacted the company and a guy called Dave resolved my issue and sent a replacement.”

Helpful Report

Posted 10 months ago

Dear Kevin, Thank you so much for your review of Cartridge People I was sorry to read of the issues with your delivery. I was pleased to hear that you had a good experience with our customer care, particularly with Dave. We truly appreciate your kind words. Thank you for your support! Kind regards Cartridge People

Posted 10 months ago

“Product range and order/delivery process all good. However, I am not too sure about the quality of the after market toner I bought, it doesnt appear to print particularly dark and leaves marks on the paper, which is ok for my home use/files, but maybe not for business use.”

Helpful Report

Posted 10 months ago

Good Morning, Thank you for taking the time to leave a review for us, I am sorry that you are having problems with the Own Brand Dell toner cartridge. As you are covered by our guarantee, I will arrange for someone to contact you directly regarding this. Kind Regards Simon

Posted 10 months ago

“The cartrdges came really quick , however left outside in the paper bag when cold wet and damp. Might be better to post them through letter box or cat flap.”

Helpful Report

Posted 10 months ago

Good Afternoon, Thank you for your review. I do apologise that our courier company left your parcel outside when there was an option to post through your door via your Cat flap. You will have received an email asking you to review your courier drive, I would recommend that you do review them as these are fed back directly to the driver in your area. Once again, please accept my apologies for any inconvenience caused. Kind Regards Louise

Posted 10 months ago

“We used to be sure of getting a good discount as opposedto going directto the priner manufacturers but on our latest order Cartridge People were no better. Clealy since they bave grown big enough to advertise on TV, Cartridge People are no longer giving competitive or good value.”

Helpful Report

Posted 10 months ago

“Disappointed as the Yellow and Cyan is not working I have taken them out and reinserted them but they are still not working. I have printed off a report and both colours are blank. At this moment I would not recommend you although I have always used you for my cartidges.”

Helpful Report

Posted 10 months ago

Dear Jennifer, Thank you for taking the time to leave a review for us, I am sorry that you are having problems with the HP Original 364 Cyan and Yellow cartridges. As you are covered by our guarantee, I will arrange for someone to contact you directly regarding this. Kind Regards Louise

Posted 10 months ago

“Cartridge People supplied me back in June 24 with black and a colour compatible cartridges for my Cannon TS 3150 printer. Never any problems in the past, but this time I could not get the spent cartridges out of the printer. At first, Cartridge People customer service claimed it was a printer problem, But having used a screwdriver to get the black cartridge out, it transpired that it was engineered quite differently from my normal supply. Disappointing, and I think supplier checks need to be more careful, but Hannah grasped the problem and sent me replacements.”

Helpful Report

Posted 10 months ago

Dear Bo, Thank you so much for taking the time to share your feedback about your experience with Cartridge People. We truly appreciate your kind words and are delighted to hear that you found our service helpful and efficient. At Cartridge People, we strive to ensure customer satisfaction is our top priority, so it's fantastic to know that we're hitting the mark. We work hard to provide high-quality products and a seamless purchasing process, and your positive comments are a testament to our efforts. If there's anything else we can do to assist you further or if you have any questions, please don't hesitate to reach out. Our team is always here to help. Again, thank you for your review and for choosing Cartridge People. We value your business and look forward to serving you in the future. Best regards, Gemma

Posted 10 months ago

“Your website is infuriating. Sometimes I am not clear whether an item is still in my "basket" so press it again and find it duplicated. When I try to correct this, I sometimes find that my correction has been reversed. Similarly, if I try to reinstate something that I have accidentally deleted, I might find it hard to find my way to do this.”

Helpful Report

Posted 10 months ago

Good afternoon Michael, Thank you for your review. I am sorry that you sometimes have a problem when navigating our website. If you would like to place the order over the telephone, pleas call our customer services on 0203 0010234, alternatively, please email us at customerservice@cartridgepeople.com asking for a call back from a member of our team. I do hope this helps. Kind Regards, Marianne

Posted 10 months ago

“Cheap prices, quick delivery. However, the three phone calls hounding me to buy their own product instead of the brand name puts me off using them again. Think I'd prefer to pay a couple of quid more to prevent the continuous harassment.”

Helpful Report

Posted 10 months ago

Dear Jason, Thank you so much for taking the time to share your feedback about your experience with Cartridge People. We appreciate customers like you who share their thoughts with us. It's great to hear that you found our service efficient and that your order was delivered promptly. We strive to provide our customers with a smooth and hassle-free shopping experience, so your positive feedback means a lot to us. I am sorry to hear that you are unhappy with the calls made from our Sales Team to promote our Own Branded products and I have removed you from their sales list to ensure this does not happen again Should you ever need any further assistance or have any additional questions, please feel free to reach out to us. We're here to help and would be more than happy to assist you in any way we can. Once again, thank you for choosing Cartridge People. We value your business and look forward to serving you again in the future. Best Regards, Gemma

Posted 10 months ago

“They keep saying its cheaper than previous when its not and sometimes quality is not good. Last colour will not print blue”

Helpful Report

Posted 10 months ago

Dear Hazel, Thank you for your feedback. I was very sorry to read of the issues with the colour cartridge supplied. I will arrange for a member of our Customer Service team to contact you to resolve the issues for you. Once again please accept our apologies. Kind regards Cartridge People

Posted 10 months ago

“I ordered my cartridge thinking it was a Epson genuine your own cartridge should not have the word Epson and expensive for a non genuine”

Helpful Report

Posted 10 months ago

Good Afternoon, Thank you for your review. We do state on all our own branded products that they are own brand Cartridge People products, original products have the word Original in the listing. Our own branded products work in the same way as the original but hold a lot more ink and will therefore last you longer, they also have a three-year guarantee on them so if you were to encounter any problems with the cartridge please do let us know. Kind Regards Louise

Posted 10 months ago

“Prompt and efficient service. However, the last two L34 cartridges for my Lexmark P6350 printer would not work and the message "Unsuported cartridge" kept coming up.”

Helpful Report

Posted 10 months ago

Dear Norman, Thank you for taking the time to leave a review for us, I am sorry that you have had a problem with a few cartridges supplied by us. You are covered by our guarantee, therefore I will arrange for a member of our team to contact you to try to resolve the issue you are having? Kind Regards Louise

Posted 10 months ago

“Arrived promptly cartridge doing its thing but ink levels not adjusted on printer readout display-so guess it’s not happy it’s another make.”

Helpful Report

Posted 10 months ago

Good Afternoon, Thank you for taking the time to leave us a review. Unfortunately, a downside to using compatibles cartridges is that they don't always show the ink levels but should print with no issues. You are covered by our guarantee, therefore if you aren't happy to keep the cartridges please do let us know. Kind Regards

Posted 10 months ago

Cartridge People is rated 4.8 based on 114,999 reviews