Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 114,900 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 114,900 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ink fine but packaging poor. Ripped open paper packaging and got covered in white bits which are like the polystyrene bits people used to use for protection.”

Helpful Report

Posted 8 months ago

Good Morning, Thank you for your review, I am sorry about the poor condition that you received your order in, I will pass on your comments to the relevant department. Kind Regards Louise

Posted 8 months ago

“Product good. Delivery very slow.”

Helpful Report

Posted 8 months ago

“As a customer of long standing I am used to deliveries by Royal Mail. The last purchase I made with you was delivered by Evri which was very inconvenient. On querying this I was told rather sharply, "it was now your policy". Well that may be so but it isn't mine, so if you want to retain me as a customer, then change it. There are plenty of othere supplirs to choose from. G P Smith.”

Helpful Report

Posted 8 months ago

Good afternoon Gerald, Thank you for taking the time to share your thoughts. I appreciate your loyalty as a long-standing customer, and I sincerely apologise for the inconvenience you've experienced with our delivery policy. Your feedback regarding the use of Evri instead of Royal Mail is important to us, and I understand how this change can impact your experience. We are committed to providing the best service possible, Evri has expanded its courier workforce, and is currently achieving a 99% on-time delivery rate for standard parcels. We do also offer a Different delivery service with DPD, that you can choose at Checkout. We value your business and hope to continue serving you in the future. If there's anything else you'd like to discuss, please don't hesitate to reach out. Kind regards, Cartridge People

Posted 8 months ago

“Have always been my go to company for product and speed of service. Soon after I had placed my order got unsolicited phone call trying to upsell. Have blocked the number.”

Helpful Report

Posted 8 months ago

Good morning. Thank you for your feedback. I have made sure your account is suppressed from getting any more calls. If you need anything else, please let us know. Kind regards. Lucy Cartridge People

Posted 8 months ago

“The product is great, have been using your cartidges in my HP for a few years now, no issues. BUT my heart fell when this time having spent £55 on 2 XL cartridges, I got your e-mail telling me you'd sent them by EvRi. I placed the order on the 13th and its now the 25th. They tried to deliver last thursday the 21st on the snowiest day but apparently failed. Have heard nothing since. I have no idea how something so small took 8 days for a delivery but its now 12 days. Also when they do deliver here they never bring things to the house "preferring" to leave them 200 yards away on a stone wall. Had you used Royal Mail they might have arrived the next day or at very least the day after that. They are awful and I know I am not alone in this. Had I known you used them I would (as I am doing with all other retailers) have shopped elsewhere. So, thus far, £55 down and no cartridges or communication to speak of. Not good, sadly to me their performance is an extension of your business and choices therein. Sorry but as said your product is not the issue”

Helpful Report

Posted 8 months ago

Good Afternoon Iain, Thank you for your feedback. I’m truly sorry to hear about your experience with the delivery of your cartridges. It's disappointing to know that you have faced challenges with the shipping service, and we understand how this can affect your overall experience with us. I see we have not had any correspondence from you regarding this. A member of our support team will contact you directly. Kind Regards, Cartridge People

Posted 8 months ago

“Quick delivery and great prices, but didn't appreciate the sales calls afterwards. A quick google told me they are known for calling and trying to upsell, so I didn't answer, but they were quite persistent. Probably wouldn't order again because of this.”

Helpful Report

Posted 8 months ago

Good Afternoon, Thank you for taking the time to share your feedback with us. We're glad to hear you were happy with our quick delivery and competitive prices. However, we're truly sorry to learn that our follow-up calls after your order caused you inconvenience. We appreciate your honesty and understand how persistent calls can be frustrating. I have supressed your account so any future orders you place with ourselves, you will not receive a follow up call. If there's anything else we can assist you with, please let us know. Best regards, Lindsay Cartridge People

Posted 8 months ago

“Cartridge people themselves are good, the cartridges were despatched as they said. However, they use Evri for delivery - that's where the problems come from. I have never yet had a delivery by this company come on time or even be delivered. It's a shame but I won't be using cartridge people again because I won't use Evri. Had I have known at the order stage that Evri were the courrier I would not have completed the order”

Helpful Report

Posted 8 months ago

Good Afternoon, Thank you for sharing your thoughts with us. We’re glad to hear you had a positive experience with our service, but we’re truly sorry that the delivery aspect didn’t meet your expectations. We understand how disappointing it can be when a courier doesn’t deliver on time. Your feedback regarding Evri is valuable, and we appreciate you bringing this to our attention. We are continuously looking to improve our delivery services, and your comments will certainly be taken into consideration. We do have the option for customers to upgrade their delivery to DPD. If there’s anything else we can do for you, please don’t hesitate to get in touch. Best regards, Lindsay Cartridge People

Posted 8 months ago

“My order to be delivered by EVRI didn't arrive and Evri said they wokuld get back to me - and didn't. I and neighbiors in this part of Norfolk all find EVRI very unreliable - deliveries don't arrive, or are delivered to completely different postcode addresses - in other words, please change couriers or I will change supplier!”

Helpful Report

Posted 8 months ago

Hi Jane, Thank you for your feedback. I'm truly sorry to hear about the issues you've encountered with the delivery of your order. We understand the frustration that comes from unreliable service, and we appreciate you bringing this matter to our attention. Your comments regarding EVRI's performance are valuable to us, and we'll certainly take them into consideration as we assess our courier options. We want to ensure our customers have a seamless shopping experience and wish to resolve this matter effectively. If there's anything else we can do to assist you, please don't hesitate to reach out. Best regards, Lindsay Cartridge People

Posted 8 months ago

“I used Cartridge people via a link through British Airways Avios. Unfortunatly the link is useless if you are buying original ink - Avios are only available when buying their own brand Ink. This information was only in the T&C smallprint which is dissapointing - It should be made much clearer. Although the price was competitive, I won't be purchasing from Cartridge People again (due to no Avios collection).”

Helpful Report

Posted 8 months ago

Good Afternoon, Thank you for your review and for sharing your experience with us. We're sorry to hear that the terms regarding Avios weren't made clearer during your shopping process. Your feedback is vital, and we will work to enhance the visibility of this information for our customers. While we're glad you found our prices competitive, we understand that the lack of Avios collection for original ink has impacted your decision to shop with us again. We hope you'll consider giving us another chance in the future. If there's anything else we can assist you with, please don't hesitate to get in touch. Best regards, Lindsay Cartridge People.

Posted 8 months ago

“3 stars as faulty cartridge, which Siobhan at CP efficiently arranged a replacement. Customer service would get 5 stars”

Helpful Report

Posted 8 months ago

Thank you for your feedback! We're glad to hear that Siobhan was able to assist you efficiently with a replacement for your faulty cartridge. It's great to know that our customer service met your expectations, and we truly appreciate your kind words in that regard. If there's anything else we can do to enhance your experience, please don’t hesitate to get in touch. Best regards, The Cartridge People Team

Posted 8 months ago

“I haven’t used all the cartridges yet however the box that they were delivered in was broken as they were not packed well. I am only hoping they work correctly.”

Helpful Report

Posted 8 months ago

Good Morning, Richard, Thank you for taking the time to share your thoughts with us. I’m sorry to hear that your delivery didn't arrive in the best condition. We aim to ensure that our products are well-packaged for safe transport, and your feedback is invaluable in helping us improve our service. I'm hopeful that the cartridges perform to your expectations once you start using them. If you encounter any issues or have further concerns, please don’t hesitate to reach out. Best wishes, The Cartridge People Team

Posted 8 months ago

“Very speedy delivery by the Cartridge People, but unfortunately delivered to the wrong address by Evri, NOT the address on the order. Thankfully it was possible to locate the package from the photo, and Cartridge People quickly contactable to help”

Helpful Report

Posted 8 months ago

Good Morning Deborah, Thank you for your feedback. I’m pleased to hear that our team was quick to assist you after the delivery mix-up. However, I'm sorry to learn about the inconvenience caused by Evri delivering to the wrong address. We understand how important it is for your orders to arrive promptly and accurately. If there's anything further we can help with, please do let us know. Kind Regards, Gemma Cartridge People

Posted 8 months ago

“Good products, sadly they use evri to snail mail your order which ensures a SLOOOOOOW low quality delivery. So if you need it quick stick to Amazon. Own brands lapel tapes are as good as oem so if you want cheap and want to wait this is the place.”

Helpful Report

Posted 8 months ago

Good Morning, Thank you for taking the time to leave us a review for us, I am sorry that delivery took longer than expected, I can see that your order was dispatched on the 30/10/24 and Evri delivered it to a secure locker on 01/11/24 which is within the 2-5 days that we advise on our website. I am pleased to hear that the label tapes you ordered are good for you. :) Kind Regards Louise Cartridge People

Posted 8 months ago

“Excellent service and very nice to get a little gift of some useful pens as well - but the packaging was not very secure and the carrier left it in a wet place in an open garage so I was lucky to get the contents without loss or damage.”

Helpful Report

Posted 8 months ago

Dear Charles, Thank you for your taking the time to leave us a review. I do apologise that your parcel was left in a wet area, you would have received an email from our courier asking you to rate the driver, please do give them feedback as this does get fed back to the driver. I will feed back your comments on the packaging to the relevant department. Once again thank you for taking the time to leave a review for us. Kind Regards Louise Cartridge People

Posted 8 months ago

“Expensive”

Helpful Report

Posted 8 months ago

Dear Robert, Thank you for your review, I am sorry that you feel the cartridges are expensive. It might be worth signing up to receive our marketing emails as we do send out offers on a regular basis with special offers on for our own branded products which I can see you have ordered from us. Kind Regards Louise Cartridge People

Posted 8 months ago

“Complicated ! - just needed a black catridge but subtlety it led to the next decision and the next, well designed to get you spending !- and to get free postage.”

Helpful Report

Posted 8 months ago

Good Morning, Thank you for your review. All orders under £30 do have a delivery charge on unfortunately, if you don't wish to pay this you would need to add something else to your basket to get it to this value, this is completely up to the customer though you can pay the delivery charge if you prefer. Kind Regards Louise

Posted 8 months ago

“I ordered 2 colour cartridges - delivery within 48 h as promised The yellow colour one was not working- when I contacted Louise about it she checked the problem with a few reasonable tasks - print out colour sheet etc When it became clear that there was a definite problem with the cartridge, she and Lindsay arranged a replacement cartridge without delay which arrived within 48 h. So in summary very prompt resolution of issue- very good customer service. ( Not 5 star review because there was a malfunctioning cartridge in the first place which - at a price of £ 64 - I did not expect to find)”

Helpful Report

Posted 8 months ago

Dear Brigitte, Thank you for taking the time to write a review for us. I am sorry to hear that you experienced an issue, but happy to hear this was resolved quickly by Louise and Lindsey. I will let them know. If you require any further help, please don't hesitate to get back in touch. Kindest regards, Caroline. Cartridge People.

Posted 8 months ago

“Ordered by telephone. Very friendly agent. Cartridge delivered the next day even though I hadn't paid for that service.”

Helpful Report

Posted 9 months ago

Good afternoon, Lynne, Thank you for taking the time to share your experience with us! I’m glad to hear our agent provided friendly service and that your cartridge arrived the next day. We always aim to deliver promptly, even when express shipping isn't selected. If there’s anything more we can do for you in the future, please don’t hesitate to reach out! Kind regards, Gemma The Cartridge People Team

Posted 9 months ago

“I oredered HP origonal ink. Previously I got a call after oder seeing if i wanted to change the order to thier own brand ink ! This time I ignored the call, but still got an email saying they wanted to discuss my order. Ink is a good price hence reusing the company, but think the sales call is somewhat unprofessional”

Helpful Report

Posted 9 months ago

Good Afternoon, Keith, Thank you for your review and for choosing to order with us again! I appreciate your feedback regarding our call and email outreach. We strive to provide a helpful service, but I understand how you found it unprofessional this time. I have removed your details from our sales calls and therefore, you should not receive any sales calls from us on future orders. If you have any further questions or need assistance, please feel free to reach out. We’re always here to help! Kind regards, Gemma The Cartridge People Team

Posted 9 months ago

“Cartridge People themselves are excellent to deal with and I couldn’t fault them at all. However, their choice in Evri as their delivery partner leaves a lot to be desired. I had to personally hunt around my neighbours to locate my parcel as the courier left it elsewhere, marked it as being left at delivery address and didn’t bother leaving a calling card. The customer service from Evri is appalling and they care very little. It’s for this reason that I’ll no longer be using Cartridge People for my stationary requirements.”

Helpful Report

Posted 9 months ago

Good morning, Thank you for your feedback. I can see you have contacted us about this already, I can only apologise about the delivery. We do have a DPD service at an extra cost if you need it urgently. Kind regards. Lucy Cartridge People

Posted 9 months ago

Cartridge People is rated 4.8 based on 114,900 reviews