Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 114,999 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 114,999 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cartridge People themselves are excellent to deal with and I couldn’t fault them at all. However, their choice in Evri as their delivery partner leaves a lot to be desired. I had to personally hunt around my neighbours to locate my parcel as the courier left it elsewhere, marked it as being left at delivery address and didn’t bother leaving a calling card. The customer service from Evri is appalling and they care very little. It’s for this reason that I’ll no longer be using Cartridge People for my stationary requirements.”

Helpful Report

Posted 9 months ago

Good morning, Thank you for your feedback. I can see you have contacted us about this already, I can only apologise about the delivery. We do have a DPD service at an extra cost if you need it urgently. Kind regards. Lucy Cartridge People

Posted 9 months ago

“Good enough service and website easy to use however, I'm not a fan of Cartridge People trying to customers for postage. You can select to get next day postage for a fee or free standard delivery. Standard delivery came the next day and the packaging was even marked as next day.”

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Posted 9 months ago

“Product quite good but DELIVERY process dreadful.”

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Posted 9 months ago

Good afternoon Paul, Thank you for your review. I am sorry that your order took longer to reach you than anticipated. I can see that this has been dealt with by one our management team an your delivery has now arrived. Please accept my apologies once again. Kind Regards, Marianne

Posted 9 months ago

“Delivery excellent The colour is not quite the same However very good”

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Posted 9 months ago

“Can't review cartridges yet as I havnt installed them and won't do for a while maybe come back in 3 months”

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Posted 9 months ago

Thank you for your review. We appreciate your honesty and understand that you haven’t installed the cartridges yet. We hope when the time comes, they meet your expectations! If you have any questions or need assistance in the meantime, feel free to get in touch. We’re here to help! Best regards, The Cartridge People Team

Posted 9 months ago

“Nice shiny box. Quick delivery. Have not tried the cartridges yet so have no idea whether they work or not but the seller pestered me for a review.”

Helpful Report

Posted 9 months ago

Thank you for your review! We're delighted to hear that you received your order quickly and appreciate the kind words about the packaging. We understand your hesitation to try the cartridges yet and hope they perform well once you do. We value our customers' feedback, and we always aim to improve our service. If you have any questions or need assistance in the future, feel free to reach out. Best regards, The Cartridge People Team

Posted 9 months ago

“Very efficient and swift delivery Great service, however we find the cartridges dry up very quickly”

Helpful Report

Posted 9 months ago

Hi Andrew, Thank you for taking the time to leave your review! We’re glad to hear that you were pleased with the delivery speed and overall service. However, we truly apologize for the issue with the cartridges drying up quickly. We want our customers to have the best experience possible and your feedback is important for us to improve our products. If you have any further concerns or need assistance, please feel free to reach out. We appreciate your support and hope to serve you better in the future!

Posted 9 months ago

“The last time I bought a set of Cartridges from them I was encouraged to buy their own re filled ones. I have just repaced them ( from the Cartidge People ) with a set of new Genuine ones. The first set started to put red dots on everything I printed because the cartridge was poor. I know I could have complained but it would involve more of my time and time is very precious to me. I gave them 3 stars for the price of the new cartidges. As for the re filled cartidges they may have been cheaper but it was false economy”

Helpful Report

Posted 9 months ago

Hi Neil, Thank you for your feedback and for sharing your experience with us. We are glad to hear you found the genuine cartridges to be satisfactory and appreciate your mention of their price. However, we sincerely apologize for the issues you encountered with the refilled cartridges. We strive to provide quality products, and it’s disappointing to learn that we fell short in your case. Your time is valuable, and we understand that dealing with these kinds of problems is not something you want to spend much time on. If you ever decide to give us another chance or have any questions, please feel free to reach out on 0203 001 0234. Thank you for your support, and we hope to serve you better in the future!

Posted 9 months ago

“The product is very good at a competitive price. However, the delivery was by Evri. Due to ongoing delivery problems I am avoiding companies using Evri if I know they use them.”

Helpful Report

Posted 9 months ago

Thank you for sharing your experience, David. We're pleased to hear that you found our product to be of good quality and competitively priced. However, we apologize for the delivery issues you've experienced with Evri. We completely understand your concerns, and we are actively looking into alternatives to improve our delivery service. Your feedback is invaluable to us, and if there’s anything else we can assist you with, please let us know. We appreciate your support!

Posted 9 months ago

“Bought genuine canon ink from this company. Reasonably competitive. You might make small savings by shopping around but their service is flawless so why risk it. What knocks it down for me is you MUST include your phone number. They then ring to try and sell you their ink. I have a couple of their cartridges and they come with a guarantee but not yet risked it and I'm sure the guarantee will be left wanting should things go wrong so hesitant to try their ink. I am sure it's ok and will use when desperate. The other star loss is on two occasions after being called by them I have been inundated by spam calls. This might be a coincidence. Virtually no calls then I give my phone number and the next day two calls a day. The spam slowly dries up over a couple of weeks but it's odd. Next time if it happens it'll be interesting to see what happens. Other than those two minor issues buying ink is straight forwards, easy to identify what you want, add to cart and purchase. Arrives quickly is the genuine product and competitively priced.”

Helpful Report

Posted 9 months ago

Good Morning, Thank you for taking the time to leave a review. I am sorry to hear that you are unhappy with the sales calls received promoting our own branded cartridges. I have removed your details from our sales calling list and no further phones call will be received promoting our own brand. I do assure you that we do not pass your phone number on to a third party company other than the delivery company we use for delivery purposes. When you do come to use our own branded cartridges if there is an issue please do let us know as they do come with a 3 year warranty. Kind Regards, Gemma

Posted 9 months ago

“I purchased Canon original cartridges and was phoned soon afterwards by your team in a bid for me to choose your compatible cartridges instead. The person from your team was very persuasive but I was adamant. This policy of phonong customers and pursuading them to purchase your compatible products is totally abhorrent; I would rather purchase these products from elsewhere in the future to avoid any harassment”

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave a review. I'm sorry to hear that you received an after sales call promoting our Own Branded Cartridges. I have removed your details from ours Sales calls list and therefore, you will not receive any further calls from us promoting Own Brand. Kind Regards, Gemma

Posted 9 months ago

“I had problems with EVRI delivery company used by Cartridge People. Cartridge People’s customer services did respond well to the problem of non-delivery but it took 8 days to sort it out.”

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave a review. I am sorry to hear that you experienced an issue with Evri in regards to non-receipt of your order. Standard delivery is usually within 1-3 working days. I can see that you have been in contact with our Customer Services Team and a replacement order has been dispatched which you have received. I will ensure your feed back is passed on internally and I sincerely apologise for any inconvenience caused. Kind Regards, Gemma

Posted 9 months ago

“promised paper, not delivered. not sure about the inks in future”

Helpful Report

Posted 9 months ago

Thank you for taking the time to share your feedback with us. I can see that you have been in touch with us via email and we are looking into this for you. Best regards, Gemma Cartridge People

Posted 9 months ago

“4 orders placed for compatible Canon printer cartidges. 3 orders with Cartridge people logo on side were fine. However for one order different cartridge type supplied with no Cartidge people logo on it. These "different" black and colour cartridges gave rise to error messages and problems with the printer. Email exchange with technical department resulting in full refund for this particular order.”

Helpful Report

Posted 9 months ago

Good Morning, Thank you for your review. I’m glad to hear that the majority of your orders have been satisfactory. However, I sincerely apologise for the inconvenience caused by the incorrect cartridge you received. It's great to know that our technical department was able to assist you with a refund. If you experience any more issues or have questions in the future, please don’t hesitate to reach out to us. Kind Regards, Lindsay Cartridge People

Posted 9 months ago

“Excellent service until point of delivery,when despite people being in house, package was left outside on doorstep.”

Helpful Report

Posted 9 months ago

Good Morning, Thank you for taking the time to leave us a review, I am sorry to hear that our courier left your parcel on the doorstep when you were at the property. You would have received an email from Evri asking you to rate the driver, please do fill in this feedback form as it does get fed back to them. Please do not hesitate to contact us should you require any further assistance. Kind Regards Louise

Posted 9 months ago

“Customer service was great - Alison helped resolve an issue promptly. Downside is that the product ordered was really poor quality, it at least a refund was sorted out.”

Helpful Report

Posted 9 months ago

Thank you for your review. I'm pleased to hear that Alison was able to help with the customer service aspect, but I'm sorry to learn that the product did not meet your expectations. We always appreciate feedback as it helps us to improve. If there’s anything further we can assist you with, please don’t hesitate to reach out.

Posted 9 months ago

“Goods arrived on time, but before that we had a call suggesting we change an item in the order, offering us a ream of paper to balance the price, but actually sent 100 sheets instead, leaving me feeling misled and manipulated.”

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Posted 9 months ago

“Procuct was fine. Paid for next day delivery. Didn't arrive next day, when it did arrive it got delivered to the wrong address.”

Helpful Report

Posted 9 months ago

Good morning, Thank you for your feedback. I am so sorry that the item didn't arrive next day this isn't the standard practice however, I can see we have refunded you the delivery charge. If you need anything else, please do let us know. Kind regards Lucy Cartridge People

Posted 9 months ago

“I originally ordered and paid for a HP cartitridge but then I received a phone call a day or so later 'convincing' me to try their own brand; I was scepticle at first but was reassured that their cartridge would work perfectly fine .... Yes, putting the cartridge in was no problem and the printer accepted it without problem .. but, I noticed that the ink was still wet and smudged considerably on each page as they came out of the printer... so can I recommend this substitute cartridge? ... in my opinion ONLY if you are printing out one page at a time and don't touch it for a moment or two... your choice!”

Helpful Report

Posted 9 months ago

Good morning. Thank you for your review. I cannot see you have contacted us about this so I will get someone to call you. Kind regards Lucy Cartridge People

Posted 9 months ago

“I bought a set of CartridgePeople cartridges (not OEM Epson ones) for an Epson XP-970. The 6-pack that arrived had two cartridges wrong. Their nice girl immediately sent me the correct replacements for free. This all looks good but how did this happen, especially when one of the cartridges was clearly in a different box and was leeking very badly?! Quality control in their dispatch dept is a mess. So I won’t be ordering their own home brew cartridges again. I’ll check prices for OEM cartridges online and only if CP are the cheapest will I buy from them.”

Helpful Report

Posted 9 months ago

Hi John, Thank you for your 3-star review of Cartridge People. We sincerely apologize for the mix-up with your cartridges and the leak you experienced. It's concerning to hear about the issues with our quality control during dispatch, and we appreciate you bringing it to our attention. We're glad to hear that our team was able to send you the correct replacements promptly. Your feedback is essential as we work to improve our processes and prevent similar issues in the future. If you have any further comments or need assistance, please don't hesitate to reach out. We hope for the chance to serve you better down the line. Best regards, Gemma Cartridge People

Posted 9 months ago

Cartridge People is rated 4.8 based on 114,999 reviews