Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 115,053 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 115,053 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received delivery of a returns envelope but no cartridges! However, on ringing, and after a rather tense conversation , you did send me my cartridges. I do not know why this happened but hope it was followed up by your despatch people.”

Helpful Report

Posted 11 months ago

Good Morning, Thank you for your recent review. I was very sorry to read of the issues with your recent delivery. I can see that we have had correspondence from yourself and that this order has now been resent for you. Once again please accept my apologies and if you need anything further, please do not hesitate to contact us. Kind regards Simon Cartridge People

Posted 10 months ago

“Products are okay, but I have had a case of leakage from one cartridge which made a right mess as I was trying to insert it in the printer. Delivery on my last order was unreliable - supposedly next day, it took four days. Finally, I was annoyed by the website: after I paid for the goods (and my credit card account showed the payment), it refused to proceed saying that something had stopped the payment proceeding, asking me to re-enter the payment details. I decided not to - I wasn't that bothered about completing the order if they were dodgy - yet despite no regular updates about delivery, the goods did actually arrive. Bit of a mess all round.”

Helpful Report

Posted 11 months ago

Dear Godfrey, Thank you so much for taking the time to share your wonderful feedback about your experience with Cartridge People. We truly appreciate it! We are thrilled to hear that our products have met your expectations and that our service has brought value to your printing needs. We take great pride in ensuring that our customers are happy and satisfied with their purchases, so it's incredibly rewarding to receive such positive feedback. Should you need any further assistance or have any questions, please do not hesitate to reach out to us. Our dedicated customer support team is always here to help and ensure that your experience with Cartridge People remains exceptional. Once again, thank you for your kind words. We look forward to serving you again in the future! Best regards, Gemma

Posted 11 months ago

“Great service. Melanie organised a replacement toner cartridge when one of theirs failed to engage in the printer. No fuss. Straightforward and prompt.”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to share your feedback on Cartridge People. We truly appreciate your kind words and are thrilled to hear that you are satisfied with your experience. At Cartridge People, our primary goal is to ensure our customers are happy, and it brings us great joy to know that we have achieved that with you. We constantly strive to provide excellent service, high-quality products, and prompt delivery to make your shopping experience as smooth and enjoyable as possible. We understand that sometimes questions or concerns may arise, so we want to encourage you to reach out to us if you ever need any assistance. Our dedicated customer support team is here to help and ensure that all your needs are met. Once again, thank you for your invaluable feedback. We truly value your opinion and look forward to serving you again in the future. Warmest regards, Gemma Cartridge People

Posted 11 months ago

“very good produck”

Helpful Report

Posted 11 months ago

“Your deliverer delivered to the wrong address. The cartridges are OK, but one appears not to work properly.”

Helpful Report

Posted 11 months ago

Dear John, Thank you for your review, I am sorry that the parcel was delivered to the incorrect address. In regard to the faulty cartridge, I will arrange for someone to contact you to try and resolve this for you. Kind Regards Louise

Posted 11 months ago

“I PLACED AN ORDER ONLINE FOR GUENUINE CARTRIDGES, THEN GOT A PHONE CALL ASKING IF I'D SEEN THE SPECIAL OFFER FOR 3 SETS FOR THE SAME PRICE, I DIDN'T REALISE THEY WEREN'T GUENUINE!!”

Helpful Report

Posted 11 months ago

Good Afternoon, I can see that my colleague Ryan has tried to call you regarding this, the purpose of the call was to promote our own branded products, I do apologise if this was explained clearly to you. I see that you have now tried the cartridges and that they are working okay for you. Please do let us know if we can be of any further assistance. Kind Regards Louise

Posted 11 months ago

“Not happy about paying p&p and not coming by post but delivery company as we've got entry system so we have to be in to receive it, the post person has their own method of coming in.”

Helpful Report

Posted 11 months ago

Dear Peggy, Thank you for your review. I am sorry that you had a problem received your order, we do state on our website that we use Evri as our main courier, unfortunately we no longer use Royal Mail. I do apologise about this. Kind Regards Louise

Posted 11 months ago

“Until my last purchase I would have rated 5 however I was given a salty cartridge that printed about 12 pages. I notified cartridge people and I’m now being asked to send pics of page that was faulty, error message, and other things. If I’d bought in a shop I could’ve just walked in and returned without all the hassle.”

Helpful Report

Posted 11 months ago

Dear Rosalynn, Thank you for taking the time to leave a review. I'm sorry to hear you have experienced a problem. I will ensure a member of our customer service team contacts you. Kind Regards, Lindsay Cartridge People

Posted 11 months ago

“Excellent service and caring, knowledgeable staff. Delivery is quick and reliable. Cartridges generally work well, but I've recently had a Cyan cartridge leak all over my printer, and spoil a lot of prints. Had to replace it; and now working OK. One further minor niggle is that I still have to ackowledge an error warning on my Canon i-Sensys printer, despite having followed all the procedures in the CP guidance.”

Helpful Report

Posted 11 months ago

Dear Martin, Thank you for taking the time to leave a review. I'm sorry to hear you have had an issue with your order. I will ensure a member of our customer service team contacts you to discuss this further. Kind Regards, Lindsay Cartridge People

Posted 11 months ago

“Delivery service was shocking , took 10 day to get to me , I had to phone 3 times and then go and pick it up myself!”

Helpful Report

Posted 11 months ago

“I was very frustrated with your website when placing my last order. An order that should have taken 2 minutes took considerably longer as it wanted me to take compatible ink and it doesn't work with my printer. If I'd wanted compatible ink then I'd have ordered it in the first place. I had to chat to an agent and was asked some irrelevant questions. If this happens again then I will look for another supplier. Furthermore Evri driver left it outside when they have been told to leave it Greenhouse if not at home.”

Helpful Report

Posted 11 months ago

“Sent to my OLD address. Thought I had amended details on my order. Usual fast delivery and good quality ink Thank you.”

Helpful Report

Posted 11 months ago

Dear Doreen, Thank you for taking the time to leave a review. I'm sorry to hear your parcel was sent to your old address. I will ensure a member of our customer service team contacts you to discuss this further. Kind Regards, Lindsay Cartridge People

Posted 11 months ago

“Caroline was and is very impressive in dealing with a problem with my order It is great to find someone interested and knowledgeable and prepared to stay with the problem”

Helpful Report

Posted 11 months ago

Dear Roger, Thank you so much for taking the time to share your feedback about Cartridge People. We're thrilled to hear that you had such a positive experience with us! We strive to make our customers happy by providing top-notch products and excellent customer service. Our dedicated team works diligently to ensure that all orders are processed efficiently and delivered in a timely manner. It's encouraging to know that our efforts have not gone unnoticed. We're delighted that you found our website user-friendly and our prices competitive. We always aim to offer a seamless shopping experience so that our customers can easily find what they need while saving money. If you ever need any assistance or have further questions, please don't hesitate to reach out to us. Our customer support team is here to help and ensure your complete satisfaction. Thanks again for your kind words, Roger. We look forward to serving you again in the future! Warm regards, Gemma

Posted 11 months ago

“Ink cartridges are great and delivery is fast but the customer service staff are pushy in trying to gt you to switch to their alternative compatitble cartridges. Even when I explained my reaosns for not wanting compatibles the girl on the phone aggressively said 'Well I was just trying to save you money' and hung up on me.”

Helpful Report

Posted 11 months ago

Good Afternoon, Thank you for taking the time to leave a review. I will ensure a member from our customer service team contacts you to discuss this further. Kind Regards, Lindsay Cartridge People

Posted 11 months ago

“Prices have hot up !!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 11 months ago

“The products are good, but delivery very poor, next day delivery was actually 5 day delivery due to Evri being useless, this cost me a client. Please stop using the poorest delivery company in the uk.!”

Helpful Report

Posted 11 months ago

“Cartridge arrived OK. Packaging was covered with white paint. Evri did not send an email to say when it was going to be delivered. They did not knock or ring (I was home) and just left the parcel on the doorstep in full view of anyone passing by. They then sent an email to say it had been delivered.”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to share your feedback about your experience with Cartridge People. At Cartridge People, our ultimate goal is to ensure our customers' satisfaction. I am terribly sorry that the communication between our courier and yourself was not acceptable on this occasion. Thank you for alerting us, this will be reported and investigated. Again, I’m deeply sorry this has happened to you. It’s not the experience we wish to create for any of our customers. Thank you for bringing it to our attention and allowing us to address it.

Posted 11 months ago

“Used cartridges from you for some years but this time print results were 'blochy". Cleaned the print heads etc but print quality still not as good as in the past. Could it be the way the ink flows?”

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Posted 11 months ago

“Sorry to say when I replaced the old with the new one which I purchased from printer say its depleted. Its doesn’t inks level of cartridge on my computer. But I don’t know if it is okay to print like that.”

Helpful Report

Posted 11 months ago

“I have always used Cartridge People for my supplies due to the ease of ordering, speed of delivery and very competitive prices. This week my printer showed a message saying that the cartridges were faulty or damaged. I spoke to Marianne who went through a lot of possibilities and suggestions with me, all of which I tried. I then spent an hour on the phone to HP support who concluded that the fault was in the printer and not the cartridges. I notified Marianne. I was not surprised as I have never had problems before. However, her offer to replace a set of cartridges if that turned out to be the problem was very kind and helpful. She then had a discussion with me about the possible replacement printer I has seen and advised me. Her reward for being so kind was that I ordered 2 sets of cartridges for 2 of my printers!! I enjoyed our chats. She is a great advert for your company.”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to leave us your valuable feedback on Cartridge People. We really appreciate your kind words and are thrilled to hear that you are happy with our services. We take great pride in ensuring our customers' satisfaction. Please know that our team is always here to assist you with anything you may need. Whether you have a question, need assistance with an order, or simply want to share your thoughts, always feel free to reach out to us. We value your support and would be more than happy to help in any way we can. Thanks again for your kind words and for choosing Cartridge People. Warmest regards, Emma

Posted 11 months ago

Cartridge People is rated 4.8 based on 115,053 reviews