Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 111,269 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 111,269 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

Cartridge People 5 star review on 30th January 2025

Mike

225

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I asked them not to pursue me for a review, but now they are harrasing me - so here you go.”

Helpful Report

Posted 3 months ago

Good afternoon, I sincerely apologise for any inconvenience caused by our review requests. We aim to improve our services through customer insights, but I completely understand how persistent prompts can feel overwhelming. Rest assured, we value your preferences, and I will ensure that your request to stop these review notifications is respected moving forward. If there's anything else we can do to enhance your experience, please feel free to reach out. Kind regards, Sheree Cartridge People

Posted 3 months ago

“I ordered two replacement ink cartridges, and, on reading the instructions I inadvertently removed the wrong piece of coloured plastic tape from the colour cartridge. My printer would not accept the new cartridge. I contacted the Cartridge People to find out what had gone wrong. Alison replied back to me very quickly to explain that I had removed the incorrect piece of coloured tape. She then arranged for a replacement cartridge to be sent out with full instructions. Speedy service from Alison and a very satisfied customer. Thank you for sorting so quickly.”

Helpful Report

Posted 3 months ago

Good Morning, Thank you for sharing your experience with us. I’m glad to hear that Alison was able to assist you promptly and provide the correct solution for your issue. We always strive to ensure our customers are satisfied, and it's great to know you received quick support. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Kind Regards, Cartridge People

Posted 3 months ago

“Not as advertised. I have an Epsom Wf7830 Printer does not respond to replacement ink cartridge. Continuously rejects it. As it states it’s as good as Epsom original. False.”

Helpful Report

Posted 4 months ago

Good Morning, Thank you for taking the time to leave a review. I am sorry to hear that you have experienced an issue with the ink cartridge purchased from ourselves. I will get a member of our Customer Services Team to contact you shortly. Kind Regards, Cartridge People

Posted 3 months ago

“Delivery took 17 days after package got lost somewhere. This is unacceptable and really screwed up the printing of our Christmas letters. Will look for a more reliable supplier in future. In addition I was pestered online and by phone to purchase their own-brand cartridges; if I had wished to, I would have ordered them, since I had ordered originals it might be assumed that that was what I wanted. Better they concentrate on improving their supply chain than pushing product I didn't want.”

Helpful Report

Posted 4 months ago

I can see you were contacted to promote our own brand items, I can see you have been suppressed so this won't happen again for any future orders. As for the delivery, thank you for letting us know you didn't receive your order, I can see this went missing so we resent it out to you. I am sorry for the inconvenience you have been caused. Kind Regards, Sarah

Posted 4 months ago

“I thought I had ordered one more cartridge. I immediately rang and they could not modify my order but offered me a discount. The price had risen more than the doscount and postage was added too so I did not go ahead. very disappointing.”

Helpful Report

Posted 4 months ago

Good afternoon, Thank you for taking the time to provide your feedback. I’m sorry to hear that you faced difficulties with your order and experienced disappointment with the pricing adjustments. The website prices are live and can change, I understand how frustrating that can be. If you have any further questions or would like to discuss this further, please reach out to our customer service team. Kind regards, Caroline. Cartridge People.

Posted 4 months ago

“Ordered HP original cartridges hours later received phone call extolling own brand cartridges. Ask if they were compatible cartridges told no exactly the same as HP but £50 cheaper definitely work same, when asked about recycling old cartridges told you sent to charity & would enclose return envelope. No return envelope. Cartridges DID NOT WORK, couldn't print return label from file, had to wait for 1 via post. Reordered multi pack HP cartridges received separate cartridges. Had to make trip to post office before Xmas. Now waiting for £80 refund. Really disappointed”

Helpful Report

Posted 4 months ago

Good afternoon, Thank you for taking the time to share your experience with us. I sincerely apologise for the issues you've encountered with your order. It's disappointing to hear that the cartridges did not work as expected, and that you faced difficulties with the return label. We understand how frustrating that can be, especially around the busy holiday season. I will arrange for some recycle bags to be sent out to you today. If you need any further assistance, please get back in touch with our customer service team, we’ll do our best to assist you further. Thank you for your understanding. Kind regards, Caroline. Cartridge People.

Posted 4 months ago

“It's not viable for to have the printer that i have, cartridges far to expensive.”

Helpful Report

Posted 4 months ago

Good morning, Thank you for your feedback. I understand your frustration regarding the cost of cartridges for your printer. It can be disappointing when supplies become expensive, and we aim to offer competitive pricing whenever possible. If you're looking for alternatives or have any specific concerns, please feel free to reach out to us. We're here to help you find the best solution. Kind regards, Caroline. Cartridge People.

Posted 4 months ago

“I will never order from them again. They promise 100% satisfaction guarantee, but when my printer - which I had purchased from them - would not recognize or accept their own labels supposed to fit for it, they refused to provide a replacement product and will not accept a refund.”

Helpful Report

Posted 4 months ago

Good morning, Thank you for sharing your experience with us. I'm truly sorry to hear that you encountered issues with the product compatibility. It's our goal to ensure customer satisfaction, and I understand how frustrating this situation is. As you have wrote the review anonymously, I am unable to see the exact details of your order, however If you have ordered correctly for your printer, we wouldn't refuse a refund if there was an issue with one of our products. If you require any further assistance, please don't hesitate to contact us. Kind regards, Lindsay Cartridge People.

Posted 4 months ago

“Very unusually, two weeks after my order the cartridges have not arrived. I think the courier must be to blame.”

Helpful Report

Posted 4 months ago

Good Morning, Thank you for taking the time to leave a review. I can see that you have been in touch with our Customer Services Team regarding the delivery and a replacement order has been dispatched. Kind Regards, Cartridge People

Posted 4 months ago

“Delivered to the wrong address”

Helpful Report

Posted 4 months ago

Good Morning, Thank you for taking the time to leave a review. I am sorry to hear that you have experienced an issue with the delivery. I will get a member of our Customer Services Team to contact you shortly. Kind Regards, Cartridge People

Posted 4 months ago

“Cartridge people emailed about my order without giving any detail as to the issue, if any. I responded but there was no further response an the items eventually arrived Since then, I have been receiving a constant stream of advertising SPAM from which I have been unable to unsubscribe and the company does not react when e-mailed.”

Helpful Report

Posted 4 months ago

Dear Robert, Thank you for your review, The email that we sent you was from our sales department to see if you would like to amend your order to our own branded products as we didn't hear from you we dispatched the order as it was later that day. With regard to receiving our marketing emails, I have checked on your account and I can see that you have now unsubscribed from receiving these. I hope this helps Kind Regards Louise

Posted 4 months ago

“Second lot of ink ok first lot awful was promised voucher never recieved. Was convinced by phone call to go for cheaper ink for 903 leaked evertwhere”

Helpful Report

Posted 4 months ago

“Sorry but my printers rejected your cartridge. Can ypu help. Thanks.”

Helpful Report

Posted 4 months ago

Thank you for your review. I’m sorry to hear that your printer has rejected the cartridge. We strive to provide the best customer service and I can see from your account that we have already contacted you to help get this resolved. We look forward to hearing back from you and getting this sorted. I apologise again for any inconvenience caused.

Posted 4 months ago

“Purchased the wrong ink for epsom printer both squirrel packs looked the same although slight difference in part of the number. Fortunately able to use 4 of them but 2 went back in the used pack provided. Their printer match with required ink is not as accurate and easy to use as some companies. Customer Service listened but were no help. Dissapointed.”

Helpful Report

Posted 4 months ago

Good Morning, Thank you for taking the time to leave a review. I can see that you have been in contact with our Customer Services Team who have explained the reason as to why you have ordered the incorrect cartridges. Kind Regards, Cartridge People

Posted 4 months ago

“This is a great company. The products are excellent. The service is brilliant but I won't be using them again because they use EVRI as their delivery provider. EVRI get it wrong almost every time (good choice of name). The latest delivery of cartridges was left on our doorstep in the rain for 10 days until we got home. Never again.”

Helpful Report

Posted 4 months ago

“Ordered cartridges on the 25th November 2024. Time of writing is 7th December 2024. I have yet to receive my order.”

Helpful Report

Posted 4 months ago

Dear Robert, Thank you for taking the time to leave us a review, and I am sorry to hear that you have not yet received your order. I will contact you directly to try to resolve this for you as quickly as possibly. Kind Regards Louise

Posted 4 months ago

“You delivered ok...problem was that I ordered HP 300 cartridge for HP Envy 110...the problem is that you have delivered your own brand printer ink...this I tried only not acceptable to my printer which is HP Envy 110...the paper also jammed by printer...I have only ever used HP authorised products...please advice how to return and obtain refund...Thank you Terry Griffin reference number 4610698”

Helpful Report

Posted 4 months ago

Thank you for reaching out, Terence. I’m sincerely sorry to hear about the mix-up with your order and the issues you experienced with your printer. I can understand how disappointing this must be, especially when you’ve always used HP authorized products. We take your concerns seriously and want to help resolve this matter. Please contact our Customer Service team directly and they will be able to assist you. Call us: 0203 001 0234 Customer Service representatives are available 9am - 6pm Monday to Friday (except on bank holidays). https://www.cartridgepeople.com/info/contact-us Kind Regards, Cartridge People

Posted 4 months ago

“Your cartridges won’t work. Why?”

Helpful Report

Posted 4 months ago

Thank you for your feedback, Philip. I'm truly sorry to hear that you're having issues with your cartridges. I understand how frustrating it can be when things don't work as expected. We take quality very seriously, and I'd like to assure you that we're here to help sort out the problem. Sometimes, cartridges can be affected by various factors, and we're committed to resolving your concerns. I will arrange for a member of the team to contact you to try to get this resolved for you as soon as possible. Kind Regards, Louise Cartridge People

Posted 4 months ago

“Wrong cartridge delivered twice. Box correctly marked, but cartridge wrongly marked. Probably a batch problem. Was told the warehouse was investigating the problem, but after 24 hours no solution has been found to ensure that I receive the right cartridge. I've asked for a refund. Poor customer service. I'm without a working printer, while they sort out the problem from their point of view, not mine.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your experience. I'm genuinely sorry to hear about the repeated issues with your cartridge delivery. I understand how frustrating this must be, especially when it disrupts your printing needs. We take matters like this seriously and ensure you that our warehouse is looking into the batch problem you've mentioned and also with the suppliers. Your feedback is invaluable, and we will use it to improve our processes. A member of our team will reach out to you to discuss your refund request and help address your concerns. We appreciate your patience as we work to resolve this. Kind Regards, Cartridge People

Posted 4 months ago

“When I found out the delivery was coming with Evri I notified them I was not pleased as there reputation was useless , it proved to be true as I never received the package and had to settle for a refund? Quite happy with their product but will not use them while they continue to use Evri.”

Helpful Report

Posted 4 months ago

Dear William, Thank you for taking the time to leave us a review, I am sorry that you haven't received your order, this is most unusual as they normally arrive within 2-3 working days. I can see that the order has been refunded in full for you. Once again please accept our sincere apologies. Kind Regards Simon

Posted 4 months ago

Cartridge People is rated 4.8 based on 111,269 reviews