Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.77

4.8 Rating 118,147 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 118,147 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The cartridge I ordered was never delivered. The Cartridge People use EVri whom I find poor. I really wanted the Cartridge People to send me the cartridge using a different courier, but they were not prepared to do so. They did give me a refund. I was able to get the cartridge i wanted from another supplier and it was delivered very quickly.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your experience. We’re truly sorry to hear about the delivery issues you faced with Evri. We always strive to provide our customers with the best possible service and understand that delivery can be crucial. We appreciate your feedback regarding couriers and will certainly consider this as we evaluate our delivery options in the future. It’s great to hear you were able to find the cartridge you needed elsewhere quickly. If there’s anything else we can assist you with, please don’t hesitate to reach out. Warm regards, Team Cartridge People

Posted 3 months ago

“No need for Evri’s Emails John Boyes”

Helpful Report

Posted 3 months ago

Thank you for your feedback regarding the emails from Evri. We understand that receiving multiple updates can be overwhelming, and we appreciate you sharing your thoughts with us. Our aim is to keep you informed about your order, but we recognize that balance is key. If there's anything else you need assistance with or if you have further suggestions, please feel free to reach out. Warm regards, Team Cartridge People

Posted 3 months ago

“Paid extra for next day delivery but took 3 days”

Helpful Report

Posted 3 months ago

Good afternoon Mike, Thank you for your review. I am sorry that the Saturday service you paid for, failed to arrive and was not delivered until Monday. This was due to a system failure, for which I can only apologise. I can confirm that I have refunded the extra charge you paid. I apologise once again. Kind Regards, Marianne

Posted 3 months ago

“I object to being rung up and persuaded to change my order to own brand ink. Asked once is OK. But 4 5 or 6 times? Redoculous. The first time I said no should have ended the conversation. Won't be using again.”

Helpful Report

Posted 3 months ago

Thank you for your feedback, Andrew. We apologize for the repeated calls regarding your order. Your experience is important to us, and we understand how frustrating it can be to feel pressured. We aim to provide a helpful service without being intrusive and appreciate you bringing this to our attention. I have removed your details from our Sales Calls and you will not receive this calls on future orders. If you have any further concerns or need assistance, please don’t hesitate to reach out. Warm regards, Team Cartridge People

Posted 3 months ago

“I thought you were supplying a repeat order. However the supplied crtridge did not fit my printer!! I have then had to chase around before I could get a suitable cartridge. Thie is the first printer supply that has fialed me. Make your own thoughts on what score to give?”

Helpful Report

Posted 3 months ago

Thank you for your review. We're truly sorry to hear that the cartridge you received did not fit your printer. We understand how frustrating it is when things don’t go as planned, and we appreciate you bringing this to our attention. We are here to help resolve this matter as quickly as possible. Please reach out to our Customer Service Team, and they will assist you in finding the correct cartridge for your printer. Thank you for your understanding. Kind regards, Team Cartridge People

Posted 3 months ago

“I was very diappointed with service this time Emri took 6 days to deliver my order.”

Helpful Report

Posted 3 months ago

Thank you for your review. I’m sorry to hear that your order took longer than expected to arrive. We understand how frustrating delays can be, and we appreciate your patience during this time. We are continuously working to improve our service and your feedback is important to us. If there's anything else we can assist you with, please feel free to contact us. Warm regards, Team Cartridge People

Posted 3 months ago

“Excellent customer care from Alison… (swiftly sending a replacement cartridge for a faulty one). Thankyou”

Helpful Report

Posted 3 months ago

Thank you for your kind words! We're thrilled to hear that Alison provided you with excellent customer care and was able to swiftly send you a replacement. We always aim to keep our customers satisfied, and your feedback reassures us that we're on the right track. If there's anything else we can assist you with, please don't hesitate to reach out. Warm regards, Team Cartridge People

Posted 3 months ago

“Ordered printer cartridge and paid for next day delivery. Was told would not arrive next day. Had to source from reliable supplier.”

Helpful Report

Posted 3 months ago

Good morning, Thank you for your review. I’m sorry to hear that your order did not arrive as expected. We understand how important it is to receive your items on time, and we sincerely apologize for any inconvenience this has caused you. I do see that you have been in contact with our Customer Service Team, who have helped with the order and have arranged for a refund. If there is anything else I can help you with, please do get in touch. Warm regards, Alison Team Cartridge People

Posted 3 months ago

“Sent wrong item and just sucks to replace it with your stupid response ls”

Helpful Report

Posted 3 months ago

Good morning. Thank you for your feedback. I will make sure someone calls you to assist you further. Kind regards Lucy Cartridge People

Posted 3 months ago

“These people add you to their mailing list without telling you. Do not buy from them”

Helpful Report

Posted 4 months ago

Good morning Andrea, I appreciate you sharing your concerns with us. I'm truly sorry to hear you felt added to our mailing list without your consent. Your privacy is important, and we strive to keep our customers informed and respected. An "opt out" was provided at the time of data capture (checkout page) and an "opt out" option is provided on every email sent. I can see that you have been removed from our mailers, this can take up to 48hrs. You can opt down/reduce the amount of emails you receive in your account - you can do this by logging into your account and clicking on Manage Marketing Preferences. Then opt down to the following options for marketing emails - weekly, fortnightly, monthly, every 3 months. You can also do this by clicking on the unsubscribe link in the bottom of any marketing emails that you receive. Should you require any further support, please feel free to contact our Customer Service Team, who will be happy to help. Warm regards, Caroline. Team Cartridge People.

Posted 4 months ago

“I ordered Brother laser ink cartridges on their website. I received a call from their sales team promoting their own compatible ink. I told him previously I had used it and my machine would not accept them, he replied they had upped their game and this would not happen, any damage they would pay for. I inserted the pink and yellow, no problem. Then the blue, the machine would not recognise it. A phone call that lasted 40 minutes where we tried to reset the machine, eventually it recognised the blue, so I took a print, a huge blue line down the page. Took the cartridge out, wiped the roller, and thankfully it worked. Too much hassle to save £50 when the Brother cartridges, you insert them and off they go. Never again.”

Helpful Report

Posted 4 months ago

Good morning Bev, Thank you for sharing your experience. I’m truly sorry to hear about the challenges you faced with our compatible cyan toner cartridge. It’s disappointing when things don’t go smoothly, especially when you expect a hassle-free experience. We appreciate your feedback and your satisfaction is important to us, and we’d like to learn more to help improve our services. If there's anything further we can do to assist you, please don’t hesitate to reach out again to our Customer Service Team, who will be happy to assist. Warm regards, Caroline. Team Cartridge People.

Posted 4 months ago

“Melanie was fantastic at sorting the delivery issue. EVRI very poor giving the impression and excuse that there was a problem with me not being at home when I/we are in all day every day. They can deliver a cartridge but not a box of paper on the same order - apparently damaged in the first effort and now struggling again. Management overload deliveries so not the drivers fault - and I might as well just go to the local supermarket - never been an issue before so what is going on”

Helpful Report

Posted 4 months ago

Good morning, Thank you for your feedback, and I’m pleased to hear that Melanie was able to assist you with your delivery issue. I completely understand your frustration with EVRI’s service, and it’s disappointing when delivery experiences fall short. We strive to ensure our orders arrive promptly and in good condition, and I apologize for the inconvenience you've faced. If there’s anything further we can do to assist you, please don’t hesitate to reach back out to our Customer Service Team. Warm regards, Caroline. Team Cartridge People.

Posted 4 months ago

“I have an issue with my printer that hopefully will be solved by putting in fresh laser cartridges. Lucy came to my aid and had two replacements in their way within a couple of hrs. Excellent service.”

Helpful Report

Posted 4 months ago

Thank you for your feedback, Gillian. I’m glad to hear that Lucy was able to assist you and arrange for replacements so quickly. We understand how important it is to have your printer up and running, and we're here to support you with any issues you may encounter. If you need further assistance, please don’t hesitate to reach out. Kind regards, Team Cartridge People

Posted 4 months ago

“The recent purchase - your own brand - was rejected by our printer and do not work”

Helpful Report

Posted 4 months ago

Good morning. Thank you for your feedback. I’m really sorry to hear that the cartridge you purchased didn't work with your printer. I understand how frustrating it can be when things don’t go as expected. Furthermore, I will make sure someone call you to resolve this. Kind regards, Lucy Team Cartridge People

Posted 4 months ago

“I'm unable to comment at present as my order was placed on Saturday 7th June with expected delivery on Tuesday 10th June but it has not been delivered!! Saturday 21st June and still having to chase up delivery. Please see attachments below.”

Helpful Report

Posted 4 months ago

Thank you for your feedback, Christine. I’m really sorry to hear about the delay in your order's delivery. I understand how frustrating it can be when expectations are not met, and I apologise for any inconvenience this has caused you. Our team is here to help resolve this situation, and I appreciate your patience while we work on getting this sorted out. I will ensure a member of our Customer Service Team contacts you shortly to resolve this. Warm regards, Melanie Team Cartridge People

Posted 4 months ago

“Really disappointed the photos come out in yellow, pink ,green smudges..”

Helpful Report

Posted 4 months ago

Thank you for your feedback, Julie. I'm truly sorry to hear that the photos did not come out as expected and that you experienced issues with the colour quality. I understand how disappointing that must be. We appreciate you bringing this to our attention, and I will ensure our customer service team reach out to help resolve this situation for you. Your satisfaction is very important to us. Warm regards, Melanie Team Cartridge People

Posted 4 months ago

“I’m very disappointed with this company. They supply their own brand ink cartridges, which I purchased specifically for the printer they also sell and supply. Shockingly, the cartridges do not work in the printer — despite being marketed as compatible. When I reached out for support, they refused to offer a full refund or even replace the faulty cartridge. It’s extremely frustrating to deal with a company that won’t stand behind its own products. I expected better customer service and accountability.”

Helpful Report

Posted 4 months ago

Thank you for your review, and I sincerely apologize for the issues you've encountered with the ink cartridges. It’s disappointing to hear that the product did not work as advertised, and I understand how frustrating that must be for you. I see that we have supplied replacement products, you are now printing and provided you with a partial refund. Please know that your feedback is valuable to us, and we take concerns like yours seriously. We want to ensure our customers are satisfied. Warm regards, Team Cartridge People

Posted 4 months ago

“Sent wrong cartridges that didn't work and refused refund”

Helpful Report

Posted 4 months ago

Thank you for sharing your experience, and I'm truly sorry to hear that you ordered the incorrect cartridges. I do see that you have been in contact with our Customer Service Team, who have advised you on our returns' policy when the items have been ordered in error. Thank you for your understanding. Warm regards, Alison Team Cartridge People

Posted 4 months ago

“Generic cartridge was advertised as being compatible with my HP printer. Despite several hours of battling with the software it turns out it isn't, and only genuine HP cartridges will work. Phoned and talked to customer services. They refunded the cost of the cartridge, but not the cost of the postage, which I wouldn't have incurred if they'd been more transparent with their information. Not impressed.”

Helpful Report

Posted 4 months ago

Thank you for your feedback, and I'm really sorry to hear about the compatibility issues you faced with the cartridge. I will get one of our Customer Service Team members to contact you shortly. Thank you Best wishes, Melanie Team Cartridge People

Posted 4 months ago

“First brought complete set Cartridge People own in for my Epson printer and only installed magenta ink and did a print that resulted in print having to much magenta. Made a new order with Epson ink and after called customer service. Person was polite and sent a scanned copy of my print and they would call me back. Still haven’t called back. As I wanted compensation for unused ink. The new order with Epson Ink arrived replaced the magenta with Epson not issue with print. Print result perfect. Still haven’t received the call. Attached two photos 1x cartridge people NOT OK and 1x Epson Ink Ok”

Helpful Report

Posted 4 months ago

Dear Peter, Thank you for sharing your feedback with us. I'm really sorry to hear about the issues you've faced with the magenta ink. Please know that your experience is important to us, and we want to resolve this matter for you. I will get a Customer Service agent to call you to help with this issue. Best wishes, Melanie Team Cartridge People

Posted 4 months ago

Cartridge People is rated 4.8 based on 118,147 reviews