Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 95,006 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 95,006 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 15th April 2024

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful next day delivery I have already installed 2 of the new inks into my new Canon printer and the colour is perfect”

Helpful Report

Posted 3 days ago

“I had an issue where a new cartridge was not recognised by my printer. I called and spoke with Hannah. She emailed me a little later with a video to sort the problem. I carefully followed the advice and problem was sorted. Thank you Hannah”

Helpful Report

Posted 3 days ago

Dear Peter,Thank you so much for your glowing 5-star review of Cartridge People! We truly appreciate your feedback and are thrilled to hear about your positive experience with our customer service team. We are glad to know that Hannah was able to assist you promptly when you encountered an issue with your printer cartridge. Her dedication and expertise shine through in the email she sent you, complete with a helpful video guide to resolve the problem. We are delighted that the problem was successfully sorted out by following her advice. Thank you once again, Peter, for your kind words and for choosing Cartridge People. We value your satisfaction and are here to assist you with any future needs. Best regards, Emma

Posted 1 day ago

“Prompt and efficient service, but the one quibble I have with CP is recycling -you need to institute a used cartridge returns programme - I have 8 old laser printer cartridges ;looking for a home.”

Helpful Report

Posted 3 days ago

Good afternoon, I am pleased to hear that you are happy with our service on the whole. I have emailed you directly with instructions on how to recycle your bulk of spent toners. I have flagged your account to receive a recycling bag with each order you place going forward. I do hope this helps. Kind Regards, Marianne

Posted 2 days ago

“I ordered a cartridge which unbeknown was not suitable for a HP printer with an 'e' designation. Contact with Cartridge people gave me a credit note for the cartridge and set up the paperwork for a replacement cartridge - all done in one pone call. The person I dealt with - Marianne was excellent and had the problem sorted immediately - great customer service”

Helpful Report

Posted 3 days ago

Good afternoon, Thank you for taking the time to leave your review. I am pleased that Marianne helped sort out the problem with the printer cartridge you ordered. I will ensure your praise is passed to her. Kind Regards, Sarah

Posted 2 days ago

“Received a prompt reply to my query from Nikki and Alison. I received resolution feedback and a request for photos. On further investigation of my problem it turns out that Nikki and Alison were correct with their assumption in that I had not removed the film from the last container in order to see the actual cartridge. To be honest I was reluctant to remove the film from the last container because the returns general information that I found for your company specifically states do not remove film if you want to return the item, but because I did t remove the film I could t see the actual cartridge Inside the last container”

Helpful Report

Posted 3 days ago

Thank you so much for your wonderful 5-star rating of Cartridge People! We greatly appreciate your kind words and are thrilled to hear that you received prompt and helpful assistance from Nikki and Alison. If there is anything else we can assist you with, please do not hesitate to reach out. We value your satisfaction and are committed to providing exemplary customer service. Thank you once again for choosing Cartridge People. We look forward to serving you in the future! Best regards, Emma

Posted 1 day ago

“Easy to place order and cartridge arrived next day, brilliant.”

Helpful Report

Posted 3 days ago

“Super fast delivery and great prices. Thanks”

Helpful Report

Posted 3 days ago

“Very good customer service ,have used them previously.”

Helpful Report

Posted 3 days ago

“Fantastic service from both company and Joshua. Delivery receive swiftly but unfortunately I ordered wrong cartridge. Josh contacted me within an hour and sorted it for me. Had no expectations of a refund for my mistake but pleasantly surprised.”

Helpful Report

Posted 3 days ago

Thank you for your incredible 5-star rating! We truly appreciate your support and feedback. We are ecstatic to hear that you had a fantastic experience with both our company and Joshua. It is our utmost priority to provide exceptional service, and we are glad that Joshua was able to assist you efficiently. We understand that ordering the wrong cartridge can be frustrating, but we are thrilled that Joshua reached out to you within an hour and sorted out the issue. We pride ourselves on our commitment to customer satisfaction, even in situations like these. Thank you once again for your kind words and for choosing Cartridge People. We look forward to serving you again in the future. Best regards, Emma

Posted 1 day ago

“Many thanks to Alison for helping me with my cartridge incompatibility issue.”

Helpful Report

Posted 3 days ago

Dear Mike,Thank you so much for taking the time to give Cartridge People a five-star rating! We truly appreciate your kind words and your support. Many thanks to Alison for her exceptional assistance with your cartridge incompatibility issue. We're thrilled to hear that she was able to help you and ensure your satisfaction. Your feedback is incredibly valuable to us, and we will make sure Alison receives the recognition she deserves. Once again, thank you for choosing Cartridge People. We truly appreciate your business and look forward to serving you again in the future. Best regards, Emma

Posted 1 day ago

“V good admin and action.”

Helpful Report

Posted 3 days ago

“I had very helpful reassurance from Alison when I phoned up about an order which I thought hadn't been delivered (but had muddled up a previous delivery record by not checking the date). As it happened, the delivery I was expecting came through an hour or two later, so I stopped fussing and let Cartridge People know there was no longer a problem and thanked them for the earlier kind reassurance.”

Helpful Report

Posted 3 days ago

Dear Alicia,Thank you so much for leaving us a stellar 5-star rating! We truly appreciate your support and are thrilled to know that you had a positive experience with Cartridge People. Furthermore, we would like to extend a special thank you for sharing your experience regarding the assistance provided by Alison. We are delighted to hear that she was able to offer you helpful reassurance and resolve any concerns you had about your delivery. We understand that mistakes happen, and we are grateful for your understanding in this situation. It is wonderful to know that your expected delivery did arrive, and we are glad that we could provide you with peace of mind. Thank you once again for your amazing feedback and for choosing Cartridge People. We look forward to serving you in the future! Best regards, The Cartridge People Team

Posted 1 day ago

“A quick Google search produced a winning result, Best price and service by far, keep up the good work!”

Helpful Report

Posted 3 days ago

“Compatible Epson Cyan Cartridges for SC T2100 are not compatible, neither was the 'compatible' replacement sent. Their solution for me to pay full price for an epson SC T2100 cartridge plus extra cost for Next Day delivery before 12.00. Which I did. Just notified it will not arrive till 3pm. No gestures of good will, no aim to retain me as a customer, Just a £2 refund and a goodbye! Ive spent a lot of money with these guys over the months. Obviously my custom is not appreciated.”

Helpful Report

Posted 3 days ago

Thank you, for taking the time to share your feedback about your experience with Cartridge People. We truly appreciate customers like you who provide us with valuable insights into our products and services. We sincerely apologize for the issues you encountered with the Compatible Epson Cyan Cartridges from us. It is regrettable that the 'compatible' replacement also failed to work and we are sorry to hear that. We understand the frustration this must have caused you. Furthermore, we apologize for the inconvenience caused by the delay in delivery. We acknowledge that the suggested solution of paying full price for an Epson cartridge, along with the extra cost for Next Day delivery before 12.00 you chose to pay, did not meet your expectations, especially considering the delayed arrival time. We understand your disappointment and if you would kindly contact us or provide your order number, we would love the opportunity to put this right and hopefully retain you as a valued customer. Your loyalty and support mean a lot to us, and we look forward to resolving this to your satisfaction. We would like to sincerely apologize again for any inconvenience caused and any perception that we do not appreciate your custom. Thank you once again for bringing these concerns to our attention. Your feedback is truly appreciated, and we hope to hear back from you soon. Kindest regards.

Posted 1 day ago

“I couldn't believe that my order was £53 for one set of four colours. I thought I was ordering four sets of four colours. I am fairly sure I could have bought similar for £15. I feel so naive. I guess I will join a subscription service and/or be more careful in furute that I know what I am ordering. I am too busy to follow this up, but I can tell the customer service is good”

Helpful Report

Posted 3 days ago

Good afternoon, Thank you for your review. We have tried to contact you directly to help resolve this but have not had a reply. Please call our customer service team on 0203 0010234 at your earliest convenience. Kind Regards, Marianne

Posted 2 days ago

“Received my order this morning and really appreciate the quick delivery! Thank you Marianne for sorting the issue with delivery address, saved me a lot of hassle!”

Helpful Report

Posted 3 days ago

Good afternoon Victoria, Thank you for taking the time to leave your review. I am pleased that Marianne helped sort out the address issue, I will pass your thanks to her. Kind Regards, Sarah

Posted 2 days ago

“Staff very helpful but own make cartridges not compatible with my printer”

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Posted 3 days ago

“Sometimes you get a faulty item, This can not be helped, but the way this is dealt with is key to customer satisfaction. I had a problem with a faulty cartridge With the help of Rachel and Stephen this was soon rectified and replacement is on its way. Super service”

Helpful Report

Posted 3 days ago

Dear Rosie,Thank you so much for your excellent 5-star rating of Cartridge People! We greatly appreciate your support and loyalty as a customer. Sometimes, receiving a faulty item is unavoidable, but how we handle such situations is crucial to ensuring customer satisfaction. We apologize for the inconvenience caused by the defective cartridge, but we are thrilled to hear that Rachel and Stephen were able to quickly assist you in rectifying the issue, and a replacement is already on its way to you. Your kind words about our service mean a lot to us, and we strive to provide a consistently exceptional experience for all our valued customers. It's customers like you who motivate us to go the extra mile to address any concerns promptly and efficiently. Thank you once again for your kind words and for being a loyal customer of Cartridge People. We look forward to serving you again in the future. Best regards, Emma

Posted 1 day ago

“Good products and great customer service, given by Chris.”

Helpful Report

Posted 3 days ago

Good Morning, Thank you for taking the time to leave a review, I am pleased to hear that you are happy with our products and customer service, I will pass on your comments to Chris. Kind Regards Louise Cartridge People

Posted 3 days ago

“Could not get online order to work as kept dropping out so rang up expecting a long wait but no answered in seconds and sorted order out very quickly. Delivered FOC very quickly and canon cartridges working perfectly.”

Helpful Report

Posted 3 days ago

Cartridge People is rated 4.8 based on 95,006 reviews