Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.77

4.8 Rating 129,311 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 129,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 7th March 2026

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a customer of cartridge People for a few years now and customer service has always been top quality. Always helpful and answer queries quickly either by phone or email. I wanted to recycle my printer ink cartridges and they have a free service to do this. Also product and pricing is good and competitive, I would definitely recommend Cartridge People”

Helpful Report

Posted 2 months ago

Good afternoon, Thank you for your review. I’m glad to hear that our customer service has consistently been top quality and that you value our recycling service and competitive pricing. If you need anything else, please don’t hesitate to contact us. Kind regards, Caroline. Team Cartridge People.

Posted 2 months ago

“lindsay was very helpful and very polite. thank you”

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Posted 2 months ago

Good afternoon, Thank you for your review. I’m glad Lindsay could help and was very polite. If you need anything else, please don’t hesitate to contact us. Kind regards, Caroline. Team Cartridge People.

Posted 2 months ago

“Simply to order items. Cost is reasonable.”

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Posted 2 months ago

“I was very delighted the service I required been sorted by Sam he was so polite and helpful.”

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Posted 2 months ago

Good afternoon, Thank you for your review. I’m glad Sam could help sort out the service you required and that he was polite and helpful. If you need anything else, please don’t hesitate to contact us. Kind regards, Caroline. Team Cartridge People.

Posted 2 months ago

“Very helpful staff. X”

Helpful Report

Posted 2 months ago

Good afternoon, Thank you for your review. I’m glad the staff were very helpful. If you need anything else, please don’t hesitate to contact us. Kind regards, Caroline. Team Cartridge People.

Posted 2 months ago

“Unfortunately a tiresome "sell, sell, sell, aren't we great" organisation totally unfamiliar with actual customer care. I got used to the charming if lengthy sales pitches for their own brand whenever I ordered any oem product. But when I wanted to return an item where I had merely opened the cardboard packaging (with cartridge still sealed in polythene), Cartridge people were very short and to the point with a "No!". If you want a laugh (but not re-assurance) take a look at their empty Satisfaction Guarantee : "We stand by the quality of our products. If you are not completely satisfied with a product, even if it’s outside our standard return period, please reach out to us". I'd trust Donald J. Trump before I trusted this lot!”

Helpful Report

Posted 2 months ago

Good afternoon, Mark. Thank you very much for taking the time to leave us some reviews. I am very sorry to hear that you are not happy with our customer care. Unfortunately, because the item was not in resealable condition, we could not take it back. Please see our returns policy: https://www.cartridgepeople.com/info/returns-policy I can see that you have been in touch with our Customer Service Team about this; if you do still require help, please reach out to them again. Kind regards, Caroline. Team Cartridge People.

Posted 2 months ago

“I ordered the incorrect cartridges, and Liam was brilliant in advising what was required to return the incorrect ones and reorder the correct cartridges. Many thanks for your help!”

Helpful Report

Posted 2 months ago

Good afternoon, Thank you for your review. I’m glad Liam could advise on returning the incorrect cartridges and ordering the correct ones. If you need anything else, please don’t hesitate to contact us. Kind regards, Caroline. Team Cartridge People.

Posted 2 months ago

“Quick delivery. They work. Price OK but still expensive for a drop of ink.”

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Posted 2 months ago

“Melanie was super helpful and understanding for the necessities of a small business. Also, very timely in her responses and clear with what the situation was and how it could be resolved. Thank you Melanie.”

Helpful Report

Posted 2 months ago

Good afternoon, Thank you for your review. I’m glad Melanie could help with the needs of your small business and that her responses were timely and clear in explaining how it could be resolved. If you need anything else, please don’t hesitate to contact us. Kind regards, Caroline. Team Cartridge People.

Posted 2 months ago

“Easy to order and came on time with no damage. When I needed to speak to customer services Si Bennet was really helpful and resolved our issue immediately. I would recommend Cartridge People for a five star service.”

Helpful Report

Posted 2 months ago

Good afternoon, Thank you for your review. I’m glad Si Bennet could help resolve the issue and that your order arrived on time with no damage. If you need anything else, please don’t hesitate to contact us. Kind regards, Caroline. Team Cartridge People.

Posted 2 months ago

“We regularly have problems with Evri deliveries but when this happens the Cartridge people respond immediately and resolve the issues. This time Wiktoria from Cartridge was extremely helpful and arranged a new shipment out for us. Penny Harman”

Helpful Report

Posted 2 months ago

Good afternoon, Thank you for your review. I’m glad Wiktoria could help resolve the issue and arrange a new shipment for you. If you need anything else, please don’t hesitate to contact us. Kind regards, Caroline. Team Cartridge People.

Posted 2 months ago

Helpful Report

Posted 2 months ago

Thank you for your review. We’re really pleased to hear that Wiktoria could help and arrange a new shipment. We’ll pass your kind words to the team. If there’s anything else we can assist with, please don’t hesitate to get in touch. Kind regards, Team Cartridge People

Posted 1 month ago

“Having had difficulty placing an order and setting up an account I called Customer Service. Liam helped me place the order then offered advice on other products available. This enabled me to save money on another item I expected to purchase elsewhere. He was helpful, professional, and polite. Thank you. I will certainly be contacting Cartridge People for future purchases.”

Helpful Report

Posted 2 months ago

Good afternoon, Thank you for your review. I’m glad Liam could help you place the order and offer advice on additional products, helping you save money. If you need anything else, please don’t hesitate to contact us. Kind regards, Caroline. Team Cartridge People.

Posted 2 months ago

“Good fast service”

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Posted 2 months ago

“Ordering process efficient as always”

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Posted 2 months ago

“Always competitive prices and helpful customer service, along with fast delivery”

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Posted 2 months ago

“Purchased a new printer which was despatched within three days of the order. However, it was sent via Parcel Force, and required a signature, who tried to deliver it with no notification, so I was not in. Only a note saying we will try and deliver it tomorrow (Friday) no time so again I was not in. This time a card with a tracking number was left. The only way to get it was to drive 12 miles to Exeter and go to PF depot on Saturday morning and 12 miles back. So I'm afraid no points on the deliverer. Use DPD or someone who keeps you advised on delivery progress throughout and who sets a delivery time slot so at least you have a chance of organising life to be in to take receipt, or make contact to rearrange things, like leave with a neighbour etc.”

Helpful Report

Posted 2 months ago

Good afternoon, Thank you for your review. I’m very sorry to hear about the delivery issues with Parcel Force. I am happy that you managed to get the printer eventually. Apologies; it was not the easiest of processes for you. If you need anything else, please get back in touch with our customer service team. Kind regards, Caroline. Team Cartridge People.

Posted 2 months ago

“Aden and his colleague who arranged my own brand cartridge delivery at short notice were courteous and helpful (and the wait for an answer to my phone enquiries was minimal, a pleasure in itself)”

Helpful Report

Posted 2 months ago

Good afternoon, Thank you for your review. I’m glad Aden and his colleague could arrange the delivery at short notice and that you found them courteous and helpful, with a minimal wait for phone enquiries. If you need anything else, please don’t hesitate to contact us. Kind regards, Caroline. Team Cartridge People.

Posted 2 months ago

“No problem at all, will ues again.”

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Posted 2 months ago

“I bought compatible cartridges from a competitor and they did not work. Following Live Chat and a call with you agent I bought yours - they work! And you have a guarantee they will work - the competitor did not guarantee cartridge recognition problems. Thank You!”

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Posted 2 months ago

Cartridge People is rated 4.8 based on 129,311 reviews